Human Resource Management: A Comprehensive Study of HRM Practices in Costa Coffee UK

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION............................................................................................................................. 3
TASK 1............................................................................................................................................ 4
P1- PURPOSE AND SCOPE OF HRM IN TERMS OF RESOURCING AND PLANNING......................4
M1- FUNCTIONS OF HRM THAT PROVIDE SKILLS TO FULFILL BUSINESS OBJECTIVES................4
P2- STRENGTHS AND WEAKNESSES OF DIFFERENT APPROACHES TO RECRUITMENT AND
SELECTION................................................................................................................................. 6
M2- EVALUATION OF STRENGTH AND WEAKNESSES OF DIFFERENT RECRUITMENT
APPROACHES............................................................................................................................. 6
D1- CRITICAL EVALUATION OF STRENGTHS AND WEAKNESSES OF DIFFERENT RECRUITMENT
PROCESS.................................................................................................................................... 7
TASK 2............................................................................................................................................ 9
P3- BENEFITS OF DIFFERENT HRM PRACTICES...........................................................................9
P4- EFFECTIVENESS OF DIFFERENT HRM PRACTICES.................................................................9
M3- DIFFERENT METHODS USED IN HRM PRACTICES..............................................................10
D2- CRITICAL EVALUATION OF HRM PRACTICES AND APPLICATION........................................11
TASK 3.......................................................................................................................................... 13
P5- IMPORTANCE OF EMPLOYEE RELATION IN RESPECT TO INFLUENCING HRM DECISION
MAKING................................................................................................................................... 13
P6- KEY ELEMENTS OF EMPLOYMENT LEGISLATION AND THE IMPACT IT HAS ON HRM
DECISION MAKING...................................................................................................................13
M4- KEY ASPECTS OF EMPLOYEES RELATIONS MANAGEMENT AND EMPLOYMENT
LEGISLATIONS THAT AFFECT HRM DECISION MAKING............................................................14
D3- CRITICAL EVALUATION OF EMPLOYEE RELATION AND THE APPLICATIONS OF HRM
PRACTICES................................................................................................................................15
TASK 4.......................................................................................................................................... 16
P7- APPLICATIONS OF HRM PRACTICES IN WORK RELATED CONTEXT.....................................16
M5- RATIONALE FOR THE APPLICATION OF SPECIFIC HRM PRACTICES IN WORK RELATED
CONTEXT.................................................................................................................................. 19
D3- CRITICAL EVALUATION OF EMPLOYEE RELATION AND THE APPLICATION OF HRM
PRACTICES................................................................................................................................19
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CONCLUSION............................................................................................................................... 20
REFERENCES.................................................................................................................................21
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INTRODUCTION
Human resource management is referred as the HR department, which is able to maximize the
performances of an individual and also helps the organization by recruiting and selecting new
employees towards achieving the organizational goals and objectives. It majorly concerned with
the several policies and regulations in order to provide training and development program to
the employees, so that they can learn new things and works according to gain competitive
advantages.
In this assignment, the scope and purpose of HRM in terms of resourcing with the appropriate
skills and business functions will describe regards with the organization called Costa Coffee UK,
which is British multinational coffee house that is popular for their taste of coffee, which blends
in the customer’s mouth and give them ultimate experience accordingly. It is known as the
second largest and fast-growing chain in the world. The internal and external factors of HR
management will describe that can affect the decision-making process of a company.
Furthermore, practices of HRM with the job specification, CV, offer letter and other major
functions will describe in a manner in context to Costa Coffee.
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TASK 1
P1- PURPOSE AND SCOPE OF HRM IN TERMS OF RESOURCING AND PLANNING
The human resource management is one of the major functional departments of the
organization, which is responsible for recruitment and hiring process within the organization.
They also conduct training and development program for the entire staff and employee of the
company, by which they can develop their skill set and gain the success as well. The major
purpose of HRM practices in Costa coffee is to organize and manage the overall functions with
providing such orientation and induction organization to the people. As Costa coffee is one of
the largest and fastest growing chains in the world that have approximately 1375 coffee shops
in the UK and more than the 800 restaurant chain in all over the world (Bratton and Gold,
2017). In order to further development and growth of the company, the HR department makes
effective plans and strategic decisions that must be followed by the employees and other co-
workers. Staffing, training orientation, performance appraisal and to motivating the staff are
the major functions of HRM practices.
The scope of HRM practices can be referred as the extensive and far-reaching. It is not just
empowering the people while they manage and focuses on the physical or emotional capital of
employees. It comprises of the diverse functional system with eth recognition and reward,
industrial relation, grievance handling and the legal procedure and many more that can strike
an organizational objective (Gilbert, et al. 2011).
M1- FUNCTIONS OF HRM THAT PROVIDE SKILLS TO FULFILL BUSINESS
OBJECTIVES
A function of HRM in the Costa coffee shop of UK are described below that are as important for
fulfilling the desire of people and helps in making strategic decision or planning towards
accomplishing the specified goals and objectives.
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Figure: different functions of HRM
[Source: https://keydifferences.com/difference-between-personnel-management-and-human-
resource-management.html]
 Assessment of human resource: it is the initial stage of HRM function in which the
company identifies or evaluates the strengths, weaknesses and other factors of the
current employees and then makes plans accordingly.
 Forecasting of demands: it is important to analyse the demands of workers and entire
staff members in the organization in order to fulfil their wishes.
 Supply forecasting: supply forecasting with the overall required resources and
manpower is estimated in this step, by which they can easily make their plan in order to
accomplish the goals and objectives (Armstrong and Taylor, 2014).
 Matching the supply and demand: the HRM of Costa coffee makes their plans
effectively and also brings out the supply and demand chain towards accomplishment
and it also resolves the issues of shortage and retention of manpower accordingly.
 Action plan: several planning has been made by the HRM for implementing the strategic
actions towards gaining competitive advantages.
 Opportunities for forecasting process: this step helps the organization to determine the
future needs and requirements and also increases the effectiveness as well.
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