Human Resource Management - Barclays plc Assignment Sample

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 purpose and scope of HRM...............................................................................................1
P2 Recruitment and selection approaches .............................................................................3
P3 Advantage of HRM practice for employer and employee................................................7
P4 Effectiveness of HRM Practice ........................................................................................8
M 3 and D2......................................................................................................................................9
Different methods used in HRM practices.............................................................................9
P5 Importance of employee relation ...................................................................................11
P6 Employment legislation and Human resources decision ................................................13
M 4.................................................................................................................................................14
Key aspect of employee relation management and employment legislation on decision making
..............................................................................................................................................14
P.7 Job specification documents...........................................................................................15
M 5.................................................................................................................................................17
Rationale application of HRM practices in work related context........................................17
D 3..................................................................................................................................................17
Employee relations and HRM practices that influence decision making......................................17
CONCLUSION..............................................................................................................................18
REFERENCES ...............................................................................................................................1

INTRODUCTION
Human resource management is an effective approach which aims at managing
prospective employees of the organization and make strategic plans to maximize employee
performance to achieve organisational goals and objective.
Barclays plc is a British banking financial service company which was founded on 17
November, 1690. The core business of Barclays plc is investment banking, personal banking,
corporate banking, financial services, wealth management and investment management(Lussier
and Hendon, 2017).
This study will highlight the main purpose and scope of the organization by retaining
prospective and skilled workers who work together to attain business objective.
This study also critically evaluates the key elements and practices of human resource
management which help increase operational efficiency and productivity of the organization.
Furthermore, it also highlights internal and external factors that influence the human
resource decision making. It also evaluates employment legislations which impact the working
of the organization and in strategic decision making (Morgeson, Brannick and Levine, 2019).
Lastly, it also includes human resource management practices in a work related context to
achieve organizational goals and objective effectively and efficiently.
P1 purpose and scope of HRM
Human resources' management is a formal system which solely responsible for
management of human capital in organization. Earlier Hrm purpose is limited to hire people only
but now time has been changed thus, HR manager now responsible to metal, physical and
financial well being of personnel. Following are the purpose and function of Barclays bank Hr
manager are given below:
Function of HRM
Fulfil staff requirement
HR managers are responsible to ensure right people on right time at right place. To
achieve that, they keep their eyes on vacant position in bank, define job and responsible,
recruitment, design interview and selection process, reference check etc. manager constantly
keeps communication with all department managers to know staff need. HR also ensures that HR
practices are followed by legal compliance or not (Noe and et.al., 2017).

Compensation
HR manager gather knowledge about pay scale currently prevailing in industry so that
fair payment can be offer to employees. They also comply law regarding employment and
workplace environment at federal, state and local level like The pension Act 2008, Equality Act
2010 and so on.
Benefits
HR manager also deigned benefit to attract new people and to retain existing employees
in bank. Manager collect, analyse the information to carried out best package for their employees
along with cost effectiveness to employer (Wood, 2018). Barclays bank gives health insurance,
retirement plan, family insurance and casualty benefit, maternity leave etc.
Performance Appraisal
HR manager design the dimensions and process of performance evaluation which is
conduct by bank periodically. Objective of performance review is to promote, demote and
terminate the poor performer. HR has to keep special care regards this because wrong and biased
assessment might arise legal action again firm(Paauwe and Boon, 2018).
Training And development
T&D programs are arranged by manager after analyze the individual training and
learning need. Employees become more competence to perform more complex job when their
skill, knowledge are properly nourished.
Purpose of HRM
 To make the best utilization of human capital of bank.
 To maintain employee motivation, morale, job satisfaction via best HRM practice.
 Maintain healthy relation between employee and employer.
 To adhere legal and ethical practice in bank premises.
 Encourage belonging and team spirit among personnel(Cascio, 2015).
M1
Recruitment and selection process helps bank manager to avail require competency in
people as manager clearly describe the skill, experience and knowledge for particular job
position. This render pool of skill people, from where manager chooses best for given job. Best
HRM policies and practice indirectly attract talent from market because everybody wants to
attach their name with successful organization which provides the best employee treatment for
2

their people as well . Business objectives are not static in nature, they also change with time and
market position. Training and develop fill the gap between current skill and needed skilled to
achieve organization goal. For instance Bank wants to increase their account opening, for which
HR manager try to excel marketing skill of marketing team.
D1
Internal and external recruitment and selection are two approach use by manager to fill
any vacant position. Internal recruitment and selection is best for urgent hiring because manager
already have optimum knowledge but existing employees. But, internal hiring stops fresh talent
supply in bank. Also, it creates dysfunctional conflict. External hiring is time taking and costly
approach but it brings fresh outlook in Firm. For instance Barclays bank HR generally go
internal option for higher authority position as these people already know organization culture.
On the side external option are opted for operational level personnel(Wright, 2018).
P2 Recruitment and selection approaches
Recruitment and selection approaches comprises different method to reach the potential
employee and various method to select the best person for a job. Selection of suitable method is
depends upon time, cost, number of vacant position, nature of job, skill and ability expectation
and hiring policy of an organization (Chelladurai and Kerwin, 2018). Following are the
approaches uses by Barclays bank HR manager to attract and select people:
3

External Recruitment
This approach lay emphases on hire people from outside the bank. External sources uses
by Barclays bank given below
Advertisement- It is the most conventional way to announce hiring requirement in newspaper,
trade journal, employment and educational magazines etc. all the needed skill are celery print
along with contact information. Bank now broadcast advertisement on electrical media like
educational website, social sites, employment site, phone massage and E- reminders etc.
Professional Associations
Employment Association work as pool between employer and would be employee. These
associations have information of candidate who seeks jobs. Bank manager can directly make
contact with these firm and choose the best applicant for them. It is best source to hire technical
and high level of personnel(HRM- Practices Employee-satisfaction-link-model, 2019).
4
Illustration 1: Internal and external recruitment
(Meaning and Sources of Recruitment, 2019)

E- recruitment-
There are so many websites are available on internet which totally dedicated for
job purpose, manager just has to put all the detail regarding along with payment to circulate
notification among target candidate. Candidate also makes their personal account on these side,
which is also visible to employer, so that can direct contact to best fit one.
Campus selections and employment fairs
Bank also have ties with universities, collage and higher schools, where test is taken to
measure basic skill and knowledge only . Further, selection process is done at bank premises.
Advantage of external hiring
 Bring fresh talent in firm.
 No scope of biasness, favoritism and partiality.
 Render large pool of candidates, so chances of right selections is increased (Brewster,
Chung and Sparrow, 2016).
Limitation of external hiring
 Create insecurity among existing employees.
 Expensive and time taking approach.
 Organization has to bear cost of Training of novice as well.
Internal Recruitment
Promotion and transfer
It is just type of job rotation and upward movement of existing personnel to fill
unoccupied position. Transfer generally means change the geographical position of employee
and promotion states, put a person on more responsible position. These methods are best to suit
for higher management recruitment(Sanders and Yang, 2016).
Former and Retired employee-
Manager also rehire the former employee who left job on temporary basis. And, retired
employee who already completed his tenure (Brewster and et.al., 2016). Manager opts this
option for very much experienced job position.
Internal Advertisement
Here, Manger put the advertisement on bank notice board, internal Email and internal
newsletter.
Advantage of internal recruitment
5

 Boost morale, motivation and engagement of existing employee as they have help to get
promote
 Internal people takes less time to settle down in organization environment.
 There is less requirement of paper work and feed individual information again.
Limitation
 Eventually firm will have no fresh and diverse talent.
 Create animosity among existing people (Azmi and Mushtaq, 2015).
 Manager has to hire some else to fill the gap, arise due to promotion and transfer.
Selection approaches
Structured interview
Candidates are interviewed by panel of expert who have ready questionnaire with them.
Candidates are supposed to answer of question asked by interviewer on given time. This
approach enable manager to analyses individual behaviour by body language as well. But, there
are high chances of wrong interpretation about interviewee because of halo effect.
ADVANTAGES:
11 Questionnaire are designed in structured manner to get accurate information.11 This method helps in reaching out large number of candidates (Kavanagh and Johnson,
2017).11 Structured method provides more detailed job related questionnaire which includes all
key questions which are to be answered by candidate.11 This method is easy and effective in evaluating and analysing prospective candidates for
the job who has desired skill and knowledge to perform task effectively.
DISADVANTAGES:
1) This method limits the assessment of the candidate in terms of personality and individual
qualification and experience.
2) This method do not have close collaboration with the candidates and HRM which makes
it difficult for the candidate to understand the question which leads to wrong
interpretation and evaluation.
3) This method makes it difficult to obtain all reliable data regarding skills, persona and
confidence(Wood, 2018).
Psychometric testing-
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Here, applicant being judged upon their mental, Clerical, Sensory, Verbal and general
intelligence. It clears all the possibility of unconscious bias. But, momentum fatigue can hurt the
result of test.
ADVANTAGES: This method is cheap and easy to apply. This method of selection helps in
accurate evaluation of candidates skills and personality which best suits the role. This method is
cost efficient.
DISADVANTAGES: This method may not always show accurate results and candidate might
answer questions dishonestly. This method do not evaluate high level of potential skills of
candidates.
Group exercise
Some role play activity or group discussion are arranged by employer to know
communication and interpersonal of candidate. But here also manager might select wrong
personnel as intro ward has more ability for job but they are not able to express (Waddock and
Bodwell, 2017).
ADVANTAGES: This method helps build motivation among employees which helps build
personality and skills of individuals. It brings out more productive and reliable results which help
achieve organizational goals.
DISADVANTAGES: This method leads to unequal participation and conflict among group
members which lowers their productivity at workplace. This also leads to time consuming
decision making process.
P3 Advantage of HRM practice for employer and employee
Human resource practices are strategical step taken by HR department to stimulates
voluntary actions of employee in behalf of organization. For instance- Bank manager render
personalized training to marketing individuals on the basis their learning need. Employees who
receive customized training are able to imply their individual learning and enriched capacity in
daily work environment. Manager makes these practice and policies aligned with organization
vision, mission and objectives(López‐Cotarelo, 2018). Concept can be more understand with
another example as- favorable working condition affected the motivation of employee.
Reasonable working hour render job satisfaction to employee by maintain their work- life
balance too, in such favorable working condition employee gives their best as they feel taken
care by organization.
7

Bank also send their personnel to foreign tours to facilitate them external economic
exposure , so that their carrier can grow, without change the job. Here, employee also feels more
attached as their growth also assured by bank. Here are some benefit of HRM practice for both
employee and employer:
To employer
Training and development help in lower the error, accidents and mistakes done by
personnel. This also helps in better relation with customer and peer group. Like marketing team
now received training on communication skills, now they feel more confident to have
conversation with their clients. HRM employee turn over ratio will decrease as practice like
reward and compensation boost the motivation and job satisfaction in them. Managers also allow
staff to take participate in major decision making, where they acquire ground level information
and suggestion from sub-ordinates. Employee engagement will enhance because of fair reward
and compensation policies. Manager gets work done on time as teams have access to all
necessary information. Interpersonal conflict and confusion regarding job also eliminate with
intreged information. Happy and satisfied employee uses their individual learning for bank,
which can be seen as innovation. In short it can be conclude that HRM practice help in
competitor advantage, budgetary control, increase market share, improved reputation. Also,
manager do not have to observer employee activities on daily basis.
Benefit To employee
Employees performance get improved when they received training on their lacking area.
Fair compensation and reward system enhance their confidence, motivation, morale and trust on
company. HRM practice reduces their tension regarding job opportunity because their skills
continuously updated by their employer so that they can adapt any change in less time. Legal
compliance for employee and workplace plays role of safeguard for their right. Subordinate now
can concentrate more on their work as they do not have kind of fear about anything. Personnel
get to know to areas on which they need to focus more for improvement.
P4 Effectiveness of HRM Practice
HRM practices definitely contributes in organization product and productivity because it
deals in management of human capital. Employees attitude, performance, mindset, willingness
and engagement impact the productive on large basis. Right hiring which can be consider as first
HRM practice in favor of employer and employee, also help manager to maximize profit. For
8

instance Barclays bank want to recruitment new marketing manager but HR fail to define role
and responsibility of marketing manager in their bank context(Bratton and Gold, 2017). In such
case, there is high chance of wrong pool of candidate, from which they have to select one. Wrong
person at wrong position increase the training burden for bank.
One fit size training also do not render as efficient result as personalized training is.
Customized training remove the obstacle from employee path and help them to work without
stress. Like market team people who are responsible for marketing research do not know much
about tools and techniques uses for marketing research purpose, in this condition bank manager
unable to acquire right and accurate information on time. Marketing manager communicate this
to HR manager, and they decided to give training about marketing research techniques and
software only. Now marketing leader successfully received require information and develop
banking product as per these information. These all example shows how HRM practices enable
to trigger prompt corrective action in staff members. But HRM practices also have some
limitation like- human behavior is hard to predict and manage,HRM practices turn into disaster
when employee receive the advantage of these and leave organization soon(Meaning and
Sources of Recruitment, 2019).
M 3 and D2
Different methods used in HRM practices
1) Recruitment and selection: Recruitment is the process of identifying job vacancy and
attracting large number of candidates to apply for a job in the best cost effective manner.
Selection is the process of selecting prospective candidates for the job who has desired
skills and knowledge to perform the task effectively and efficiently.
2) Training and development: This practice improves skills, concepts, knowledge and
performance of individual which will help company achieve organizational goals and
objectives.
3) Performance appraisal: This practice helps human resource management team to
appraise employees for their work (George and et.al., 2016). HRM reward employees by
giving them bonus, incentives, promotion, transfer, salary increment which will help
build confidence and retain prospective candidates which will increase operational
efficiency and productivity of organization(Salas-Vallina and Fernandez, 2017).
9

4) Maintaining work-life balance: HRM aims at maintaining positive workforce
environment which reduces stress at work and increases productivity of organization.
Example: Implementation of new software application in Barclays plc helps them to improve
operational efficiency and productivity which shifts HRM focus on recruiting and selecting those
candidates which have desired knowledge and capability to use that software. Employees of the
organization will be given effective training about how to use the software and develop personal
skills of individual. Effective use of software at work helps individual achieve goals in more
timely manner which will eventually increase their incentives and helps in work-life balance
(Amuna and et.al., 2017).
.
10

P5 Importance of employee relation
Employee relation earlier known as industrial relation are efforts of an organization to
develop and maintain healthy relation with its employee. Employee relation includes areas which
impacts employees motivation with high intensity, like work-life balance, benefit, pay,
compensation, work condition and work- life balance etc(Noe and et.al., 2017). Barclays HR
manager uses McClelland’s theory to know individual need and their effect on their
behaviour. It also helps manager to influence staff motivation with non- monetary
benefits, lastly leader also try to give job satisfaction by execution of core value
formulated by McClelland leadership theory(Singh and Kassa, 2016).
11
Illustra
tion 2: HRM practice dimensions
( HRM- Practices Employee-satisfaction-link-model,2019)

Need for achievement
it is a very common expectation that individual want some recognition (non
monetary) for their hard work. Employees who owns high achievement need feel
motivated only by excel work(McClelland’s Acquired Needs Theory, 2019). They avoid low
and high risk situation both. Also, they use innovative and creativity to complete task, to
get recognise for their work. These people are motivated by challenged objective and
result oriented environment. Manager gives them constructive feedback and delegation
leadership style.
Need for Power
employees who feels motivated by acquiring more and more power to control and
influence action, are facilitated by power authority. Manager put this kind of people on
leadership position because they are self declined as well. Manager accompanied them
personal status and prestige.
12
Illustration 3: mcclelland theory
(Sources: mcclellands acquired needs theory, 2019)

Need for Affiliation
individuals urge for social relation are called as need for affiliation. These people gives
value to relationship and want to be loved. Manager render client service and customer
relationship position to them (Chelladurai and Kerwin, 2018).
Importance of Trade union
Manager receives information about employees expectation, demand, acquirements along
with suggestion to implement these concern. Negotiation also done by union for work
conditions, payments, benefits, leaves and other professional - personal favour. These practices
directly- indirectly contributes in harmonious relation between employee and employer. Trade
union also help employer to resolve conflicts and disagreement as soon as possible.
P6 Employment legislation and Human resources decision
Employment legislation are laws which comprises rules, regulation and work condition
for workplace. It governs HR manager to know who can and cannot be employed, what are the
favourable work place conditions, fair working hours, treatment during job, role and
responsibilities for employee and employer etc. Barclays bank also has to work with these legal
compliance, so manager take care that organisation employment policies and practices adhere
them (Azmi and Mushtaq, 2015).
Employment equality Act 2010
This Act consolidating many acts which are made to minimise the any kind of direct-
indirect discrimination on the basis of religion, gender, disability, race, nationality etc(Maloney
and McCarthy, 2017). Act consolidates Race Relations Act 1976, Equal Pay Act 1970, Disability
Discrimination Act 1995 and Sex Discrimination Act 1975 in it. HR manager have obligation to
render equal employment opportunities to all the applicants. Manager has to allow all kind of
people to take participation in recruitment and selections process, even they have biased opinion
personally.
Age Discrimination employment Act, 1967
This legislation helps in protecting workers between 40 to 65 years which restricts them
from mandatory retirement decisions. This act states that employees pay cannot be discriminated
on the basis of their age. This acts also forbid Barclays plc from targeting older staff at the time
of staff cutting. This helps HRM in taking strategic planning to take uniform decisions which do
not affect the performance of employees(Seth, 2017).
13

Occupational health and safety Act, 1970
This legislation helps establish mandatory health and safety guidelines to protect
employees from any odds. This act focus on establishing positive and healthy working
environment in the organization to protect them from any hazardous substances. This act ensures
that employees are protected from toxic chemicals and necessary measures are taken to reduce
the impact on working of employees. HRM aims at designing suitable controllable systems for
effective compliance at Barclays plc(Hassan, 2016).
M 4
Key aspect of employee relation management and employment legislation on decision making
Barclays plc aims at building healthy and positive relationship between both employer
and employee which helps in better decision making and coordination of work. Transparency in
communication motivates employees to achieve desired task effectively and efficiently which
leads to higher operational efficiency(Belloc, 2016). This helps in determining employee needs
and assign them work according too their skills and knowledge which eventually helps
management in informed decision making according to the capabilities of individual. Effective
employer- employee relationship also measures and monitor results which help them in success.
14
Illustration 4: mcclelland theory
(Sources: mcclellands acquired needs theory, 2019)

Barclays plc works in compliance with employment legislations for effective operational
efficiency. Organization has to create a healthy workplace environment with proper lighting and
facilities. HRM has to regularly abide with the legislations and in case of any change implement
them as quickly as possible to protect employees from any odds. Various laws are to be taken
into consideration to protect the interest and rights of employees.
P.7 Job specification documents
Title of the job Human resource manager
Date: 11/03/2019
Qualification required Essential Desirable Met
Higher education
Bachelor's degree in
B.com or B.B.A.
Post graduation course
like M.B.A., diploma,
PGDM in human
resource or business
administration.
Specific computer skills
in Microsoft like
spreadsheet, excel, power
point, outlook.
Yes
Yes
Need of Experience
15

Minimum 1 year of job
experience or training
in an organization.
Yes
Personal characteristics
& conduct
Quick problem solving
capability.
Effective communication
skills both written and
oral.
Intellectual and analytical
ability.
Organized and time
management skills.
Adaptable to change and
pressure.
Good at keeping
confidential information.
Effective management
and leadership skills.
Multitasking capability.
Yes
Yes
Roles and
Responsibilities
Ensuring smooth
functioning by
supervising work and
delegating
responsibilities.
Meeting targets. Yes
16

Providing excellent
customer service.
Creating curriculum
activities for employees
to develop
interdepartmental
relations.
Responsible for
managing human
resource.
Compliance with legal
laws.
Yes
5 Interview questions for HR manager positions.
1) How would you deal with organizational conflicts?
2) What strategy would you implement to maintain employee relationship at workforce?
3) What factors would you take into consideration while hiring and retaining employees?
4) What strategy would you implement in reducing cost of company?
5) How would you handle individuals with diverse background and belief?
M 5
Rationale application of HRM practices in work related context.
Human resource management play a significant role in implementing various HR
practices like recruitment and selection, training and development, work life balance and
performance appraisal and compensation. Recruitment helps management in analysing job
vacancy and form strategic job description to attract large number of candidates for the vacancy
and select prospective candidates who have desired skills and knowledge from the pool of
applicants. HRM also aim at giving training and development sessions to employees to enhance
their skills and also reward them for the work performed by them which will motivate employees
and eventually help in increasing productivity of Barclays bank.
17

JOB SPECIFICATION OF HR
EXPERIENCE
 7-8 years of progressively more responsible positions in human resources, preferably in
a similar industry in two different firms.
 Experience supervising and managing a professional staff.
 Experience as a trusted resource as a member of a senior level executive team.
EDUCATION:
 Bachelor's Degree in Human Resources, Business or related filed required.
 Masters Degree in Business or Human Resource Management or a related fulfilled
preferred.
REQUIRED SKILLS, KNOWLEDGE AND CHARACTERISTICS:
 Interpersonal skills, String Communication Skills.
 Demonstrates a high degree of confidentiality in interpersonal interaction.
 Exhibits an unusual degree of common sense in working with co-workers and the
executive team.
 Experience directing the efforts of a team of diverse human resources professionals.
 Demonstrated ability to increase productivity and continuously improve methods,
approaches, and departmental contribution while remaining cost-sensitive.
18

D 3
Employee relations and HRM practices that influence decision making.
Healthy employee relations between employer and employee helps in building positive
workforce environment which leads to higher productivity and efficiency. HRM aims at
motivating employees of Barclays bank to achieve desired goals and objective in coordinated
manner (Chelladurai and Kerwin, 2018).
CONCLUSION
From the above study it has been summarized that human resource management plays a
significant role in a bank to retain prospective employees who have desired skill and knowledge
to perform a particular task effectively and efficiently.
This study also highlights different approaches to recruitment and selection which helps
in hiring potential candidates who best fit the job.
Further it also concludes that HRM practices have various benefit for employer and
employee which influences the decision making of the organization.
This study also highlights the importance of employee relation who work in coordination
to achieve organizational goals and objective.
Furthermore, this study also concludes the impact of employee legislations in decision
making. Every bank has to work in compliance with laws to maintain health and safety
measures to protect employees right.
19

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1