Contemporary Issues and Emerging Trends in Human Resource Management in Hospitality Industry

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Reflection of articles on the contemporary issues and emerging trends associated with
Human resource management in hospitality industry..................................................................3
2. Development of job description and a person specification from the range of management
positions within the hospitality industry in context of Premier Inn.............................................6
3. The process of Performance Management within the hospitality industry to assist
organizations to minimize staff turnover, identify training needs and enhance promotions.....10
4. Critical evaluation and revise of two HR policies and practices of Premier Inn...................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management is the activity of managing people to accomplish tasks
effectively or to achieve better performances (Guest, 2017). It is basically a strategical approach
towards the effective management of employees in an organization to achieve profitability goals.
This process includes employment of people, train them, compensating them and development of
strategies and policies to retain employees within the company. HR managers are responsible for
the placement of new employees along with the professional development of existing employees.
So, it is highly important that the HR managers of the company have the ability to identify and
analyse the areas in which employees require training (Boon and Eckardt, 2018).
Premier Inn is a British hotel chain and the UK's largest hospitality industry brand with
huge number of rooms and hotels availability. It operates hotels at various locations including
city centres, airports and suburbs (Wood, 2017).
This report contains the content related to contemporary and emerging issues faced by
hospitality industry in context of human resource management, development of job description
and the process of performance management within Premier Inn in order to assist them to
minimize staff turnover and to identify training needs. Along with all these topics this report will
also highlight the analysis of existing HR policies and practices of Premier Inn.
MAIN BODY
1. Reflection of articles on the contemporary issues and emerging trends associated with Human
resource management in hospitality industry
Human resource management is the organizational purpose that manages all issues
related to the human resource or people, workplace culture and the over all environment within
the organization. The role of HR managers includes recruitment, compensation, hiring, safety,
development of organization environment, motivate the employees, training and many more. The
activities and efforts done by HR managers enables the employees to contribute their best to
complete the overall tasks of the company and to achieve organizational goals and objectives in
efficient manner.
HR people are highly important for any company because of their efforts to develop
engaged workforce, builds strong relationship among employees, assist managers and team

leaders towards right direction, helps employees to achieve their career goals, supports company
growth and support organizational alignment.
However, along with various activities performed by HR managers, it has been analysed
that the managers are also had to face certain challenges while performing their tasks within the
company. According to the article “Challenges of human resource management in borderless
world”, I have analysed that the trend and responsibilities of HR managers has changing now
and companies are putting more power and responsibilities on them due to which they have to
face certain issues such as sometimes they have to rework on the mission and vision of the
company, have to put efforts towards attracting talent and retain existing employees,
empowering the candidates of company, management of global workforce, enhancement of
supplementary services, management of workplace diversity, merger and acquisition challenges,
management of cross cultural communication, etc. (Den Hartog, 2019). But the HR managers do
not have any option rather than respond accordingly in order to take advantage by doing gradual
changes required in the nature of field, current practices and even overall management policies in
order to attain potential results.
There is another article which represent the detail about the topic “Emerging issues in
human resource management in hospitality industry” illustrates and gives me a detail
information about the emerging trends of Human resource managers. Historically, HRM has
been explained as being responsible for attracting talent, their recruitment, selection, training,
compensation and assessment of employees along with assurance of compliance and labour laws
appropriately (Macke and Genari, 2019). But now, with emerging trends the role of HR
managers has also become involved in business continuity planning, succession planning, labour
relations, workforce diversity and employee engagement. This gives a proper information about
the latest activities, roles and responsibilities that need to be followed by HR managers in order
to serve their best to the organization.
In the article “Issues related to human resource management in the hospitality
industry” also helps me to give detail interpretation and cognition of the issues faced by HR
managers in the company that they have to deal with issues related to intercultural management
issues as the hospitality industry is totally dependent on foreign travellers and tourists from all
over the world in order to achieve their profit maximization objective (Guest, 2017). So, it is
highly important for human resource managers to put emphasis on the importance of bridging the