Issues in Human Resource Management within Hospitality Industry

Issues in Human
Resource Management

Table of Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Select and research three articles on the contemporary issues (emerging trends) in the
hospitality industry associated with human resource management and produce in your
reflection.....................................................................................................................................3
Develop and design a job description and a person specification from the range of
management positions within the Premier Inn............................................................................6
Conceptualise and synthesise the process of performance management within Hotel Premier
Inn to assist organisation in order to minimise staff turnover, enhance promotions and identify
training needs..............................................................................................................................8
Critically revise and analyse two existing human resources practices and policies from
Premier Inn Hotel and communicate to all employees.............................................................10
Conclusion.....................................................................................................................................12
References .....................................................................................................................................13

Introduction
Human resource management is the practice of hiring, managing, recruiting and
deploying employees of an organisation. It helps to achieves organisational, social and individual
objectives. Issues in human resource management are many such as gender and disability, cash
and compensation plans, performance appraisals, restructuring, professional training, privacy
issues, race, recruitment and employment issues, employee responsibility etc. It is the duty of
human resource to overcome from these issues and work done in an organisation effectively and
efficiently. In the present report, Premier Inn is taken into consideration which is the UK's largest
brand with more than 800 hotels and 72000 rooms and is a British limited service hotel chain. It
was founded in 1987 as travel inn by Whitbread in order to compete with travelodge. In this
report, at first the three articles will be selected and research will be done on contemporary issues
(Emerging trends) related with human resource management in the hospitality industry and the
reflection will be produced (Bauer and et.al., 2019). Apart from this, job description and person
specification will be designed and develop from a range of management positions within Premier
Inn. In addition to this, the process of performance management within Hotel Premier Inn will be
conceptualise and synthesise in order to assist organisation to minimise staff turnover, enhance
promotion and identify training needs will be done. Furthermore to this, critically analysis and
revise will be done by taking two existing human resources practices and policies from Hotel
Premier Inn and communicate to employees.
Main Body
Select and research three articles on the contemporary issues (emerging trends) in the hospitality
industry associated with human resource management and produce in your reflection.
Article 1
From the article 1 I have the gained the knowledge about the contemporary issues in the
hospitality industry. As in the recent years the hospitality industry has faced many challenges
and issues. Some of them are global emerging market, unavailability of capital, shortage of

labour and skills, technology and social media, evolving customer expectations among others
etc. As I got to know that in the recent years hoteliers and investors have increasingly made
aware about the environment and in hotel development and operation how the social life impacts.
In the hospitality industry it is difficult to measure the sustainability because of the dynamic
nature the business environment faces various challenges (The 4CI’s (Contemporary Issues) in
the Hospitality Industry, 2015). According to the article I think the increase in fixed cost is the
major issue with varying and reducing revenue streams. As it has to deal with payment of bills,
sustaining different facilities and salaries which can be managed by human resource
management. Due to change in season the hotel industry faces fluctuations in business. The
human resource management can fill the vacancy of the appropriate candidate and can help in
minimising the employee retention. Employment of manager by human resource management is
the important and most common method in order to monitor the blogs and social media and
respond them accordingly if appropriate. The main challenge that the company faces is to
determine when and how to respond the without generating a feeling of defending a company
against its customers. According to me I have analysed from the article 1 that Human resource
department plays an important role in recruiting and selecting the appropriate candidates and
providing the training and development programmes so that it can overcome from various
challenges which a hospitality industry faces at the time of perating its function effectively and
appropriately.
Article 2
From the article I have gain the knowledge and got to know about that how COVID 19
pandemic has compelled the professional of HR in order to handle the fluctuations at workplace,
critical business priorities and harness the latest technologies. It helps to promote the diversity
and inclusion. In the hospitality industry it also provides the positive experience to its employees.
It should believe in equality and treat every employee of the organisation equal and no
discrimination should be there (TOP TRENDS IN HUMAN RESOURCE MANAGEMENT IN
2021, 2021). In the hospitality industry I have learnt that human resource manager should
cultivate critical thinking, digital skills and soft skills. The HR personnel look for combination of
all the three of power skills in the workforce so that work can be done appropriately and able to
fulfil the organisational goals and objectives effectively and efficiently by proper utilisation of