HRM Practices in Human Resources Resource Management

HUMAN RESOURCE MANAGEMENT INTRODUCTION 3 TASK 13 P1 The purpose and functions of HRM related to workforce planning and resourcing an organisation. The major topics covered in this report are- functions of Human resource management, pros and consofvarious recruitment and selection process and the various laws and regulations which are related with the Human resource management(Aliasand et. The major functions of HRM are discussed below- Training and development- Training is the on going process which is used to increase the skills

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1 The purpose and functions of HRM related to workforce planning and resourcing an
organisation.................................................................................................................................3
P2 The strength and weakness of different approaches to recruitment and selection.................4
TASK 2 ...........................................................................................................................................6
P3 The benefits of different HRM practices in the organisation for employer and employee.. .6
P4 The effectiveness of different HRM practice in terms of raising organisational profit and
productivity.................................................................................................................................7
TASK3 ............................................................................................................................................8
P5 The importance of employee relation in respect to influencing HRM decision-making.......8
P6 Identify the key elements of employment legislation and the impact it has upon the
decision-making..........................................................................................................................9
TASK 4..........................................................................................................................................10
P7. Application of HRM practices in a work related context...................................................10
CONCLUSION..............................................................................................................................13
REFERENCES ............................................................................................................................14
.......................................................................................................................................................15

INTRODUCTION
Human resource management is the continuous process of managing the workforce in the
organisation in appropriate manner. In this the needs and preferences of the individual are taken
into consideration and plans are made as per their requirements. HRM majorly focuses on
increasing the productivity and motivation level of the employee's working in the organisation.
This is because if organisation is successful in dong this other goals and objectives will be
automatically attained in the systematic manner. This report is based on Marks and Spencer
which is one of the top fashion retailer of UK. The major topics covered in this report are-
functions of Human resource management, pros and cons of various recruitment and selection
process and the various laws and regulations which are related with the Human resource
management(Alias and et. al., 2014). This report will also discuss the need and importance of
maintaining better relationship with the employees in the organisation.
TASK 1
P1 The purpose and functions of HRM related to workforce planning and resourcing an
organisation.
Human resource management is concerned with managing the task and workforce of the
organisation in the best possible manner. HRM generally involves various activities which are
inter- related to one another. One of the major activity of this department is to hire best and
qualified employees. This is because right set of workforce will help M&S in achieving their
goals and objectives in the appropriate manner. The HR manager of M&S needs to analyse the
needs of its valuable employees. So that plans regarding their training and development can be
made in the systematic manner. Performing this function will directly help the organisation in
enhancing their performance. The major functions of HRM are discussed below-
 Training and development- Training is the on going process which is used to increase
the skills and capabilities of the employees in the organisation. The major motive behind
providing training to the employees is to increase their knowledge in the particular filed,
so that they are able to give their best output in the organisation. It is very much essential
for M&S to provide better training programmes and also on regular intervals(Cascio,
2015).

 Recruitment and selection- The management of M&S focuses on hiring and selecting
right candidate for the right job. The recruitment can selection procedure is done on the
basis of current need of the organisation. The department analysis current situation and
than make plans for selecting best candidates, so that the goals of the organisation are
achieved in the best possible manner.
Purpose of HRM functions
 Employee retention- The major function of HRM is to make better strategies in the
organisation, so that chances of employee retention is decreased. If the management of
M&S is successful in doing this than conflicts and disputes can be easily overcome in the
effective manner. Marks and Spencer performs this function by engaging its employee's
in the decision-making process. As this directly increases the motivation level of the
employees.
 Training and development- Major purpose of M&S behind providing training is to
increase the skills of employees. As by doing this they will perform in a better manner
and desirable manner. On the job and Off the job Training programmes are given to the
employees of M&S(Coller, Cordero and Echavarren, 2018).
Approaches of HRM
The major focus of every HRM department in the organisation is to enhance the
performance of the employees by planning better things for them. The management of M&S
performs this by using different approaches in the systematic manner. Motive behind using this
is performing the activities in the best possible manner and achieving the objectives. Major two
approaches used by management of M&S is hard and soft approach. In soft approach needs of
every employee in the organisation is taken into consideration by the high authority because as
per this approach employees are the valuable part of M&S. As per hard approach management of
the organisation are allowed to use negative methods of motivation for this employees. This
approach is not best suitable for the employees because it has its own advantages and
disadvantages(DeCenzo, Robbins and Verhulst, 2016).
P2 The strength and weakness of different approaches to recruitment and selection.
HR department of every organisation selects the desirable candidates on the basis of their
skills and ability to perform in the organisation. In M&S internal as well as external recruitment
methods are used. As by using these methods management of the organisation gets wide range of

options to choose among pool of candidates. The various methods used by management of M&S
regarding recruitment and selection are discussed below-
 Internal Recruitment- Under this process selection if the candidates is done within the
organisation. This method is generally used to increase the morale of existing employee's
in the organisation. The major motive of M&S using method is method is to save the
cost and time of the organisation in the best possible manner. This method is performed
by providing promotions offers to the current staff(Farndale, Scullion and Sparrow,
2010).
Strength Weaknesses
This method helps the employees in increasing
their motivation level because they directly
gets promoted in the organisation.
This method leads to increase in expectancy
level from the management of the organisation.
This means it is not possible for the department
to promote every employees. Due to this
demotivation among other employees is
increased.
It helps in reducing time and money of the
organisation because candidates are chosen
from the organisation only.
This method may lead to increase in conflict
and decrease in the performance of other
employee's.
 External Recruitment- In this method desirable candidates are chosen from other
sources. This method is considered as one of the best method because new and talented
candidates are hired for the vacant job position. M&S also have wide range of options
because large number of applicants apply for the job. In external recruitment process the
management of M&S uses online recruitment method(Kumra, Manfredi and Vickers,
2012).
Strength Weaknesses
It is a time consuming can costly process Since the organisation uses online recruitment

because this method involves various activities
which are inter- connected with each other.
process so chances of discriminatory increases.
The organisation has wide range of options to
choose from. So the chances of selecting best
candidate is increased.
The candidates who does not falls in the
category of job description also applies for the
job. This lead to wastage of time for the
management of the organisation.
Selection method
The management of Marks and Spencer uses interview method for hiring the best
candidates for the job. Under this method shortlisted individuals are directly offered the job
position. This because in personal interview process each and every skill of the individual is
analysed by the interviewer in the systematic manner. For better analysing of the candidates
mock test of desirable candidates is also conducted in the organisation. As by doing this
management of the organisation easily gets the idea that candidate is fit for the job or not(León,
2016).
Strength Weaknesses
Problems and misunderstanding can be easily
solved in this process. This is because
candidate and interviewer is physically present.
The candidate is only judged after the
interview process and other tests are not taken
into consideration.
This method helps in saving time of the
organisation. This because after
communicating with the candidate decision can
be easily made.
This process might not be successful if the
interviewer is not having appropriate set of
skills and knowledge.
TASK 2
P3 The benefits of different HRM practices in the organisation for employer and employee.
Human resource management practices focuses on managing the task and activities of the
organisation in the best possible manner. Each and every organisation requires proper HRM

practices for achieving the goals and objectives in effective and efficient manner. The various
HRM practices used by the management of M&S are mentioned below-
 Training and development- If M&S is successful in investing more on training and
development than the performance of the employee's will be increased. As after training
their skills will be improved in the appropriate manner. This also involves introducing the
new employee in the organisation. This method is used to enhance the overall
performance of the organisation and employee's.
 Recruitment and selection- It is the on going process of selecting best and desirable
candidate for the available job position. Management of M&S performs this function
with the motive of saving cost and time in the best possible manner(Lievens and
Chapman,2010). This is done by planning various things in advance related to the
recruitment and selection process. A systematic and structured process for this is
followed in M&S.
Benefits to employees Benefits to employers
 It directly helps in enhancing the skills
and experience level of the individuals
in the organisation.
 Using this method can reduce the
chances of inadequate environment and
working structure for the employee's.
 Loyalty among the employee's will be
increased with the help of these HRM
practices.
 The productivity of the organisation
will be increased and the will reduce
the chances of employee turnover in the
organisation.
 Proper training and development
programmes given to the employee's
will help in gaining goals and
objectives appropriate manner.
 M&S will be able to increase its market
share and profitability in sequential
manner.

P4 The effectiveness of different HRM practice in terms of raising organisational profit and
productivity.
Human resource department plays a vital role in managing the needs and demands of the
organisation and employee's as well. HR department of M&S performs various functions which
such as selecting the candidates, making better plans for achieving goals and objectives and
coordinating various tasks in the best possible manner. If the management of M&S fails in doing
this than work of the organisation will not be done in the appropriate manner and organisational
as well as individual goals will also not be achieved. The major HRM practice performed in
Marks and Spencer are discussed below-
 Sharing information- It is very much essential for organisation to share information in a
systematic manner for achieving success in the future course of action. This method
reduces the chances of miscommunication in the organisation. As every information is
passed out in the systematic manner. The management of Marks and Spencer needs to
use this method in a coordinated manner. As with the help of this every task will be
competed in limited time period because employee's will be able to get relevant
information as and when required(Loorbach and Rotmans, 2010).
 Performance management system- In this method performance of the employee's are
viewed and analysed. The analyses in this is done on the basis of current and past
performance of employee's in the organisation. After the analysis various chances for
improvement are given to the employee's. So that their goals are attained and overall
performance is increased. It is the duty of the management to monitor and guide the
employee's for increasing the productivity of M&S.
TASK3
P5 The importance of employee relation in respect to influencing HRM decision-making.
Collaborative approach- As per this approach it is essential for the management to
make better plans for employee relation. This is because it will help in improving business of
M&S. As the chances of conflicts and disputes will be reduced in effective manner. Management
can focus on increasing better relationship with the employee's. This can be done by making
better plans for motivating them in desirable manner. Using this approach will also reduce the

chances of employee turnover and absenteeism in the organisation(López-Nicolás and Meroño-
Cerdán, 2011).
Effectiveness of collaborative approach-
 This method will lead in reducing the chances of conflicts and disputes in the
organisation. The morale of the employee's will be increased and due to this work will be
done in the effective manner.
 This will help the organisation in maintaining collaborative working structure. As the
employee's will be able to use new and innovative ideas for completing assigned
task(Trkman, 2010).
The focus of every organisation must be on forming better relation with subordinates so that they
can contribute in achieving goals and objectives. M&S must consider their employee's as a
valuable asset because they directly help in achieving objectives in the long run. The major
benefits of employee's relation in M&S is discussed below-
 Employee's of M&S needs to be involved while taking important decision regarding the
working of the organisation. They can provide new and better ideas for completing the
task.
 Proper relationship among superior and subordinate will help the management of M&S in
knowing their exact needs and wants. If this is known than better understanding
atmosphere can be created in the organisation(Mahmood, 2015).
 The management of the organisation will be able to take logical decisions after analysing
each and every aspect in the appropriate and systematic manner.
P6 Identify the key elements of employment legislation and the impact it has upon the decision-
making.
The laws and regulations in the organisation helps in making better plans for the working
of organisation in appropriate manner. There are various laws which governs the rights of
workforce working in the organisation. If these laws are not considered by the organisation than t
employee's will feel demotivated. There are various laws which are followed in M&S some
among them are discussed below-
 Equality Act, 2010- According to this law it is the duty of organisation to give equal
opportunities to each and every male and female working in the organisation.
Organisation is not allowed to conduct impartial behaviour in organisation. This means

men and women in the organisation must be treated equally(Rosemann and vom Brocke,
2015). The salary and paying structure of women in M&S must be equal to men working
in the organisation. If this is not done in the organisation than individuals have right to
take legal actions against the employer.
 Employment rights act, 2003 and 1999- As per this right employee's of M&S are liable
to get a fixed amount of money for the work done by them in the organisation.
Management of organisation is required to make proper plans regarding the paying
structure of workforce working in the organisation. If this is considered by the
organisation than employee's will feel motivated towards their work.
TASK 4
P7. Application of HRM practices in a work related context
In M&S, the HR manager of this company can used various documents to identifying
best and qualified candidate fro a specific job role(Sangeetha, 2010). The documents are
mentioned below:
Job Description
Job Details
Post: HR Assistant Manager
Company: Mark & Spencer
Job Purpose: The management searching to employ an HR assistant with outstanding
administrative and communication skills. To insure that HR assistant should display remarkable
conflict management and decision making skills with a strong understanding of employees
relationship, staffing management and payroll etc.,
Roles & Responsibilities:
 Provide clerical and administrative support to HR executives.
 Help in coordination of HR projects like meeting, trainings and surveys etc.
 make communication with applicants and schedule interviews.
 Organise internal orientation, induction and training sessions to newly recruited
employees.
 Properly handle and manage grievances and complaints procedures

Person Specification
Post: HR Assistant manager
Department: HR department
Attributes Essential Desirable
Qualification & Experience  Bachelor's degree in
Human resource
management or in
required field.
 Masters degree in
Human resource
management or in
related filed.
 CIPD qualification
 2 years experience as a
HR executive.
 1 year experience as a
HR assistant manager
in a reputed firm and
organisation.
Skills or knowledge  Ability to work
independently to solve
various issues related
to HR and
administrative process.
 Good communication,
decision making,
problem solving and
time management
skills.
 Required technical
skills like MS excel,
MS word, power point,
telly etc.
 Ability to work across
disciplines.
Interview Questions
 Do you know about the HR policy of the company?
 Why do you want to join the filed of Human Resources?
 What is your view on job eliminations as an HR person?
 How do you deal with an unethical situation?
 How would you organize periodic performance reviews?

Job Offer letter
Mr. Denial Rhodes
Waterside house,
35 N Wharf Road, UK
Dear Mr. Alice Edward
We are pleased to inform you that you have been selected to work for Marks & Spencer, HR
department as HR Assistant Manager.
Job duties and responsibilities:
 You are responsible for day to day activities and solving problems that are occurring in
the organisation.
 You are responsible for the administration support function for the branch.
Reporting: HR Manager
Basic salary: $ 20,000 per month.
Work hours: Your working hours will start from 9Am to 6PM.
Vacations: 2 days vacation in a week.
Compensation and benefits: Your compensation package includes health insurance,
incentives, life and disability insurance, sick leaves and other company's benefits plan.
We are delighted to send you this offer letter to be approved from you in corder to start job
from 1 June 2019.
Sincerely
Denial Rhodes
There are essential use of technology and social networking tools to make improvement
in the recruitment and selection profess.
 With the help of these technologies and networking tools, the firm can make promotion
its goods and services(Sirmon and et. al., 2011).
 The management of the company can use them in recruitment and selection process to
select skilled and qualified candidates.

CONCLUSION
From the above given report it has been concluded that Human resource department is
very important for the organisation because this department helps in providing better workforce
to the organisation. So that they can achieve their goals in limited time period. Various functions
and purposes of HRM guides the management in taking logical decisions for the betterment of
the organisation. Organisation can use internal or external method of recruitment and selection
process, so that best candidates are hired for the organisation. Organisations also needs to
consider laws and regulations regarding rights and duties of the employee's working in the
organisation. If the management is successful in planning and coordinating every activities in the
organisation than goals and objectives will be attained in the effective and efficient manner.

REFERENCES
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