Human Resource Management on the Commonwealth Bank of Australia

Running head: HUMAN REOSURCE MANAGEMENT
Human Resource Management
Name of the Student
Name of the University
Author note

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Background
The Commonwealth Bank of Australia is the multinational bank with their businesses
in all over New Zealand, United Kingdom and Australia that is commonly referred to as CBA
(Commbank.com.au, 2017). It helps in providing different financial services such as retail as
well as institutional businesses and other broking services. The Commonwealth Bank was
established by Catherine Livingstone in the month of 22nd December in the year 1911.
Commonwealth Bank is actively involved in broking as well as listed in the stock exchange
of Australia as well. The entire privatization was done in the year 1996 by the government of
Australia as well. The essential actions of the Commonwealth Bank is to provide different
their clients different services such as individual banking that includes debit and credit cards,
wealth management and insurance. The different kinds of loans are provided by the
respective bank to the customers such as loans for establishing business and other home loans
as well. Such activities help them in being different from others in the crowd and make the
knowledgeable individuals a part of the organization as well.
This policy was prepared in order to reduce along with stop acquiring employees who
do not have such adequate knowledge required to be employed in Commonwealth Bank
Australia. Furthermore, Commonwealth Bank is an international level company, the
employees in the organization has to be focused as well as talented in the respective jobs. The
proper legislations have to be followed by the Commonwealth Bank while properly
appointing employees in the organization and providing them with training as well. There
should not be any kind of discrimination along with biasness for any employees who are
employees in Commonwealth Bank. For instance- Proper training is essential in nature as
this will help in providing the employees, then this can lead to different difficulties while
managing different accounts of the customers in the bank. The induction program is essential
in nature as this will help in attending the customers. After recruiting candidates, proper

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induction program has to be established as this will help in selecting the individuals on such
basis as that will help the organization to achieve goals.
Purpose
Commonwealth Bank of Australia helps all the individuals who are need in of any
kind of loan or other financial services that can be provided to the individuals at a minimal
rate than the other banks or financial institutions in Australia. It actively participates in
different kinds of activities that actively participate in providing the customers the ideas of
the different financial benefits or other individual benefits that can be provided to the
customers. This includes other complementary services to the individuals who are presently
or previously worked with Commonwealth Bank in Australia. The policy regarding the anti
money laundering 2016-2017, Customer grievance redressal mechanism policies, along with
collection of cheque policy are the ones that are properly implemented by the respective
bank. The compensation policy has to be properly implemented as well as this will help the
bank and the customers a proper view about the different policies as well as legislations.
Lastly, the main purpose of following the different acts is to properly increase the well
managed team with proper organizational structure and it has to be properly kept in view by
the bank that it is in benefit of the customers as well (Jackson, SSchuler and Jiang 2014).
Scope
The policy of the Commonwealth Bank is applied to different staffs, selection and
recruitment team as well as the different probationary staffs and clerks of the company.
Furthermore, applicants, staffs as well as the clerks of the Commonwealth Bank are allowed
to know the different development as well as training techniques that will be offered by the
respective bank (Azmi and Mushtaq 2015). On the other hand, the higher officials or the
managerial post employees need to follow different steps from the policy for proper

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recruitment of the different employees and there should not be any kind of biasness in the
process of recruitment as well.
Policy Proclamation
The employees of the organization are the most valuable part of the Bank, wherein
Commonwealth Bank has a proper selection and recruitment committee who has the total
responsibility of appointing of the different staffs on the basis of the skills, experience along
with proper abilities. Proper equity along with transparency is essential in with the applicants
wherein there will be no biasness when appointing different individuals for different posts in
the organization. The personal relationship should not be involved as this will increase the
conflict of interest among the employees (Brewster, Mayrhofer and Morley 2016).
Commonwealth Bank of Australia has various principles regarding the recruitment as well as
selection of the staffs:
 All the applicants has to be treated equally even when the individuals or applicants are
not from different state or culture
 The employees of the respective bank are selected on the basis of the potential
abilities along with merits of the candidates who will meet the requirements of the
organization (Budhwar and Debrah 2013)
 The employees of the Commonwealth Bank will be properly supported as well as
supervised in the induction program
 In the induction program, proper training is provided in regards with the different
legislations and rules such as compensation act, handling grievances of the individuals
or the customers are mainly taught to the applicants who will be the future permanent
employees of the respective bank

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 The proper process of appointment is followed by the bank as the employees are
selected on the basis of the recruitment as well as selection procedure
 Lastly, it is mandatory to be seen that there is proper training program that has been
conducted for all the staffs in the organization with motivation and providing them
job security as well (Storey 2014).
Clash of interest
There should not be any kind of appointment in the Commonwealth Bank of different
employees who are having blood relationship or close relationship with the existing
employees of the respective organization. This may give rise to conflict of interest in the
future as well. This kind of conflict arises in the organization when there is a role of decision
making role as there can be rise of biasness in the organization and this will have bad effect
on the organization as well. The decision making can give rise to conflict that is pecuniary in
nature that can lead to financial loss or gain among the staffs or the members of the
organization. The conflict in the interest among the staff of the respective bank can create
negative impact on the employees of the organization as well. The decisions have to be
disclosed in front of the public or else there can be failure to disclose such decision that can
be corrupt in nature.
Confidentiality
The information of the different applicants has to be properly utilized in a
distinguished manner and the information has to be properly stored in the database of the
selection and recruitment committee members (Lengnick-Hall, Lengnick-Hall and Rigsbee
2013). The information that has been collected from the different applicants is used for
completing the entire recruitment and selection process for the different positions that are
advertised only. There are different information that are disclosed of the different applicants

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in public will be regarded as fraud that may affect the reputation of the organization and this
can affect the personal life of the individuals as well. The data of the applicants has to be
properly secured under different circumstances under the Data Protection Act 1998.
Definitions
Recruitment is a process that is utilized by various companies as to attract qualified
candidates with proper knowledge level along with different potential skills. The purpose is
to find number of applicants as well as choosing candidates who will fit best in the company
for the desired post (Chelladurai and Kerwin 2017).
Selection is the technique of selection of the right candidate after process of
recruitment who has met the different requirements of the bank. The process is conducted
through the potentiality along with reference check and training of the employee. This will
help in appointing the best staff without any kind of personal biasness (Marler and Fisher
2013).
Induction is the process that is conducted on welcoming the different employees in
the organization and supporting them with proper training along with orientation program as
the new work can be stressful in nature.
Recruitment and selection manager is the one who is responsible for appointing the
potential candidates for the different posts such as clerks, probationary officers along with
removing staffs due to the low performance in the continuous period of time (Marchington et
al. 2016).
Related Policies
a. Prevention of money laundering Act 2005
b. Proper equality of employees Act

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c. Commonwealth Bank codes of conduct Act
d. Policy on the collection of dues
e. Workforce Grievances and Complaints Act
f. Fair Work Act
g. Data protection Act
Particulars OF Policy
Recruitment as well as Selection Policy
Commonwealth Bank works and operates with proper motive of the providing
different loans along with creating and balancing the economy. Commonwealth Bank is one
of the largest international banks wherein authority of the decision making is decentralized in
nature (Kramar 2014). The recruitment and selection manager are the ones who are generally
responsible for hiring different candidates and the selection team individuals helps in
preparing specification of job as well as perform analysis of the job. The different steps are to
be followed in the process of hiring individuals are as follows:
 Identifying the vacancy in job and requirements of organization wherein the hiring
managers will follow the objectives that are strategic in nature along with mission of
the appointment of the new staff. By properly measuring the performance of various
employees along with the committee it will help in finding new staffs in different
department of human resource and it will help them in announcing job vacancy as
well (Sparrow, Brewster and Chung 2016).
 Preparation of specification of job helps in describing the skills as well as inherent
abilities that are required by individuals who will fit in the organization. The personal
characteristics as well as past experience of the candidates are taken into
consideration for fitting them into the organization

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 Proper selection of search committee wherein hiring manager will acquire correct
individuals and minimize personal biasness when they are selecting employees and
Commonwealth Bank announces vacancy of job in various techniques such as by
online application as the individuals can apply from different parts of the world and
they announce it with help of social media as well in order to get more qualified
candidates by providing them job description as well as finalizing the date for joining
of employees (Armstrong and Taylor 2014).
 Proper analysis is required and conducting interview is essential in nature as this will
help the applicants in meeting the minimum standards for filling the vacancy of the
job. The applicants who are selected halve to be properly emailed about the schedule
of interview timings. The different tests have to be applied as this will help in getting
right candidate. The different tests will help in gaining proper candidate and potential
candidates and this will be further analyzed by checking reference list as well as the
past experience.
 Lastly, the final step includes selection of best candidate for Commonwealth Bank
Australia. Proper training as well as orientation has to be provided to employees by
welcoming in friendly manner and introducing them to employees in the organization.
Procedure for handling grievances
Commonwealth Bank works with proper coordination as well as communication in
order to properly increase the effectiveness of the policy as this will help in increasing the
efficiency of the employees as well. However, there can be different misunderstandings in the
organization due to conflict in the interest of the employees in the organization. When the
employees of the organization are facing any kind of mistreatment, then they can complain
against the employee to the line managers.

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 Firstly, explain the mistreatment that has been occurred verbally and the parties who
were involved
 Line managers will report the matter to the Human resource manager of the company
and the process of investigation starts
 TH investigation includes investigating complainants, witness and the different other
parties who were involved
 Proper notes are made by the managers by continuous monitoring as well as
conducting review and develop proper references
 There are different cases wherein the complaints are solved with help of HR manager,
however if the HR manager cannot jump into a conclusion then the grievance is
transferred to CEO of the company and this will help in resolving the matter
Accountabilities
The Human Resource manager with the coordination of the different managers and
the CEO will prepare proper policy for recruitment and selection for the Commonwealth
bank. The entire establishment of the policy is to ensure that all employees who are in the
bank are responsible for performing their duties as well as responsibilities. The higher level
employees and the subordinates are within the policy and the HR and line managers are
entirely responsible for the effectiveness of the policy in the bank.

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