Human Resources Resource Management System Table of Contents Introduction

HUMAN RESOURCE MANAGEMENT TABLE OF CONTENTS INTRODUCTION 1 TASK 11 a) Purpose and importance of HR functions 1 b) Advantages and disadvantages of Squire's Garden current recruitment and selection process and its comparison with other methods 2 TASK 24 a) Job description and personal specification4 b) Job advertisement for company's website 5 c) Recommendation for another medium for job advertisement 6 d) Four questions to be asked in interview for Customer Service Assistant 6 TASK 37 1. Employment legislation influences on

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Purpose and importance of HR functions...............................................................................1
b) Advantages and disadvantages of Squire's Garden current recruitment and selection process
and its comparison with other methods.......................................................................................2
TASK 2............................................................................................................................................4
a) Job description and personal specification..............................................................................4
b) Job advertisement for company's website..............................................................................5
c) Recommendation for another medium for job advertisement................................................6
d) Four questions to be asked in interview for Customer Service Assistant...............................6
TASK 3............................................................................................................................................7
1. Benefits of Squire's offering Apprenticeships.........................................................................7
2. Development opportunities to employees...............................................................................8
3. Rewards and benefits to staff..................................................................................................9
TASK 4............................................................................................................................................9
1. Employee engagement and their importance to employee relations.......................................9
2. Recommendation of engaging workers.................................................................................10
3. Employment legislation influences on human resource decision-making process...............10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................10

INTRODUCTION
Human resource management is the strategic approach to effectual management of
people in organization, so that they support the business achieve competitive advantages. HR
department is planned to maximize worker's performance in service of employee objectives.
HRM is concerned with motivating, hiring and maintaining employees within businesses. The
present report is based on Squire's Garden centers which is located in UK. This is a family
owned business that give their services to local community.
This report will explain about purpose of Human resource function and their importance
in organization and also discuss benefits and disadvantage of recent recruitment and selection
methods that compare with the other one (Brewster and et.al., 2016). In this study justify job
description and person specification and recommendation for appropriate vacancy. Furthermore,
this report also evaluate the benefits of Squire's and explain development opportunities to
employees in organization. In addition to this, the present study also clarifies employees’
engagement and their importance and recommend for engaging employee within company. It
also explains UK employment legislation impact on human resource decision making process.
TASK 1
a) Purpose and importance of HR functions
Human resource department is the department which handles a various functions in an
organisation and human resource functions has got various purposes within an organisation.
Staffing- Human resource has to handle many issues in an organisation which are related
to staffing, performance management, compensation, training and development etc all these
come under the functions of HR. Purpose of HR function in an organisation is to manage the
people strategically which also includes recruitment and selecting of the new employees in an
organisation. This is very much important function of HR whose purpose is to staff right
candidate, at right post and at right time as well.
Training and development- After hiring the employees then coordinating with the
employees and provide training and development programs for effective performance of the
employees in an organisation (Tracey, 2016). A purpose of HR function is to maintain the
balance between the employees and management in Squire's Garden Centres. HR is to help in a
recruitment and selection process Squires Garden by providing potential and qualified candidates
1

to the organisation. It purposes is to maintain good working conditions and to manage the
employee relations in an organisation.
Figure 1: HR functions
[Source: Rabin, 2018]
Recruitment and selection- HR functions have great importance for Squire's Garden
without HR functions an organisation would not be able to meet their goals of recruitment and
selection process (Rabin, 2018). HR functions help an organisation in providing a required
candidates for the right job at right place. It is the function of the HR to deal with number of
problems and issues such as employees management, need of training and development in an
organisation, provide compensation, helps in motivating the employees, handling employees
grievances recruitment and selection etc. So without proper HR functions Squire's Garden will
not be able to function smoothly. Thus HR functions are a backbone of Squire's Garden as it
helps in meeting in achieving business objectives.
HR officers can become an employer of choice by fulfilling the staffing need in an
organisation. Which can be done by selecting effective and potential candidates for the
organisation (Islam, 2018). HR officer plan is to make the proper recruitment and selection
process which will help in selecting required candidates and should be able to deal with
problems of recruitment process effectively. HR should frame a proper planning for recruitment
and section, effective training and development programs and performance measurements which
will help HR officer to become employer of the choice for Squire's Garden.
2

b) Advantages and disadvantages of Squire's Garden current recruitment and selection process
and its comparison with other methods
At present Squire garden is following specified recruitment and selection process which
includes like that of advertising on website and local newspaper. So following are the advantages
and disadvantages of current recruitment and selection process of Squire's Garden are:
Advantages:
 As Squire's Garden is advertising its vacancies through its website and local newspapers
it will help in attracting those candidates which are familiar with the organisation.
 Answering a series of questions will help in choosing the eligible candidates for the
organisation.
 It is short and simple process of recruitment and selection process
 It is cost saving for the organisation as organisation used only two sources of recruitment
process which is company's website and local newspaper.
 It is time saving for the organisation.
 Advertising through local newspapers will is beneficial for attracting local candidates.
 Applicants are reviewed and selected on their qualifications and experience which will be
beneficial for the organisation.
Disadvantages:
 An organisation's advertising process will be able to attract limited candidates, thus an
organisation will have limited options available for the organisation.
 Because of its simplicity it will create difficulty in selecting the best candidates for the
organisation.
 It has only two stages first filling the application form and next stage is interview and
skipping other ways like physical and mental ability tests.
Basis of difference Current method Other method
Recruitment Methods A company uses its website
and local new paper to attract
the required candidates
A company can make use of
Social media, posters agencies,
post job ads other E-
recruitment methods.
Process Applicants have to answer a An organisation can make use
3

series of questions to
determine their eligibility and
then short listed candidates
have to face interview.
of online eligibility tests to
check their general aptitude
and can also make background
check to select the eligible
candidates before going for the
final stage of selection.
Selection Methods Squire's Garden uses series of
questions to be answered by
the applicants and then
selected candidates have to
face interview.
There are various other
methods of selection process
like online screening and
short-listing, presentations,
psychometric tests, physical
tests, personality profiling,
situational tests etc which can
be used by the organisation as
various methods of selection.
TASK 2
a) Job description and personal specification
A job description is a written statement which is required for doing a particular job. JD
provides the applicants with an outline about the main responsibilities and duties which are to be
performed in an organisation (Farndale, Nikandrou and Panayotopoulou, 2018). To frame a job
description it requires special skills to attract the deserving candidates. A job description for the
post of Customer Service Assistant in Squire's Garden can be created as
Squire's Garden Centres
Position: Customer Service Assistant
Overview
To help the organisation with front office operations by providing and delivering good quality
of services to customers. Customer Service Assistant help organisation in creating a unique
experience for customers and also help in smooth functioning of the company's performance
and also to deliver positive experience that will guarantee customers will visit again and again.
4

Duties and Responsibilities
 To provide high quality of service to customers at all time, which will include
welcoming customers in polite manner.
 Need to perform all kinds of duties with satisfactory level.
 Should be very quick to respond and resolve customer’s queries, problems or any
complaints with satisfaction.
 To offer sales services to customers.
Location: Squire's Garden Centre, South East of England, UK.
Person Specification: Person specification helps in describing the candidate's skills, knowledge,
experience, and other attributes which is required to perform a particular job (Lievens, 2015). A
person specification to perform a job of Customer Service Assistant in Squire’s Garden is
Squire's Garden Centre
Address: Squire's Garden Centre, South East of England, UK
Customer Service Assistance – Person Specification
Experience  Minimum 2 years of experience in
customer service
Qualifications  Very Good communication skills
 Good literacy skills
Knowledge/Skills  Able to handle complaint quickly
 Basic computer knowledge
 High motivation power
 Able to use ICT tool
 Ability to handle pressure
 Should possess high standards of
personal presentation.
Personal Attributes  Multitasking
 Team player
 Creative
5

 Flexible
 Communicator
 Organized
b) Job advertisement for company's website
JOB OPPORTUNITY
FOR
CUSTOMER CARE ASSISTANT
Description:
 Help to solve customer problems
 Addressing customer's complaints and queries
 Taking orders from customers
 Arranging Services for customers
 Bookings
Note: A candidate having experience in customer care would be preferred.
Experience: Minimum 2 years
Kindly send your resume at www.squiresgardencentres.co.uk
c) Recommendation for another medium for job advertisement
One other medium that will be appropriate for the Vacancy of Customer Care Assistant
would be Social Media. By posting an advertisement for job vacancy of social media a company
6

will be able to attract new generation employees for an organisation as most of young generation
spend their most of their time on different social networking site like Facebook, Twitter,
Instagram etc thus it will become possible for the organisation in reaching the candidates in on ar
the other way (Pereira and et.al., 2015). Besides a social media is a perfect platform for
advertisement and also to attract potential candidates for the organisation. By posting a vacancy
of social media will work in two ways to attract new candidates and also an advertisement of an
organisation. By using social media an organisation can check the background of their applicants
and gain information of the candidates (Waheed and et.al., 2018). Social media can provides a
huge insights of the candidates and make the decisions accordingly whom to choose and who to
drop. To make social media as the company's recruitment strategy a company will be able to set
pages of social media very and will also prove to be cost efficient for the organisation. So social
media may prove better option for recruitment for Squire's Garden.
d) Four questions to be asked in interview for Customer Service Assistant
Four questions that an interviewer should ask to interviewee during interview process in
order to improve decision making process for selecting a desired candidates are What are the
roles and responsibilities of Customer Care Assistant?
1. Describe what customer service means to you and what is its importance within the
organisation?
2. How would you handle angry and unsatisfied customers?
3. What would you do in a situation when you don't know how to fulfil customers need?
So these are the four questions which will help the organisation to improve their selection
process and interviewer can easily make decisions regarding the section of the desired
candidate's for the required vacancy in an organisation.
TASK 3
1. Benefits of Squire's offering Apprenticeships
Squire's is a successful family business that run their organization functions across
Surrey, Middlesex and West London. They provide range of development opportunity and
rewards to staff for developing their interest more and more. Organization offer Apprenticeships
which is very beneficial for firm and potential beginners. It is the system of training a new
employee of practitioners of profession and trade with the job training. Apprenticeship process is
7

done during working for worker's who helps the beginner learn their profession and trade, in
exchange for regular labor for agreed period after they achieve measurable competencies.
Apprenticeship benefit for Squire's
Apprenticeship is a training process that offer by the organization to their employees for
developing their knowledge and skills more than now. Through this activity Squire's trained
individuals which develop their experience that is very beneficial for firm. The entire function
result in improving employee skilled by getting training that help to fulfill organization
distinctive wants. Squire's offer broad range of quality garden and plants products together with
large selection of garden furniture, gifts and houseplants (Beer, Boselie and Brewster, 2015).
They need to give consumer's excellence quality facilities that increase their business, so for that
they provide training to individual person in organization that improve their work performance
and develop skills that help firm in making business more successful. On job learning is the best
technique which increase productivity and production for company and make them wider than
the other organizations. Apprenticeship reduce employment cost by offering safety training that
prevent elongated absences because illness and injuries. Through this process Squire's get highly
experienced and qualified staff that perform effectively and maximize firm profitability and
productivity.
Squire's Human resource hire new candidates for running business smoothly, therefore
they need to train them. Provide training firm develop qualified employee's that make company
less dependable on fickle employment market. This process gain firm reputation as an employer
that consenting invest in its worker's. It is also very beneficial for organization to attract more job
campaigner at the necessary time. Prospering apprenticeship activity offer systematic approach
to training that assure organization about the ability of employee's for producing high skill level
which is required for achieving business objectives and goals. Completing apprenticeship
successfully workers reach the professional or certification stage of competence, at that time
Squire's is much stronger and ready to face any competitive environment in marketplace. This
training will make an effective workforce in firm that advantage is taken for increasing profit
margin and raising the firm reputation in business world.
Apprenticeship benefit for potential apprentices
Squire's give training to employees for maximize business productivity and profitability.
Through Apprenticeship they make an effective individual team that give hard work
8

performances at workplaces. This training is much essential for organization and employees as
well as entire business functions that gain customer's experiences. It is very good for workers
and other staff members, it has many benefits like increasing employee's contribution to business
and build self-esteem. Training get higher their position at another level within the firm which is
better for their career. It will improve apprentices’ performance and strengthen each skills which
they need to improve. Organization need to offer their best services and products to consumers
that increase financial budget. Therefore, skilled and knowledgeable employee's helps firm for
achieving their objectives and goals. Training is just not important for company but also essential
for worker.
It increases morale and job satisfaction among Squire's employees that develop their
interest more than the other. Apprenticeship program raise their motivation which help them for
completing their work at appropriate time frame (Brewster, 2017). This will make them stronger
and capable for expecting any challenge and adjustable in any competitive or business
environment around workplace. Training increase employee's confidence level that help in
adopting any new technique and technologies which Squire's apply for maximize profit margin.
2. Development opportunities to employees
 Promotion: Promotion is the result of employee's proactive pursue of higher ranking and
reward by manager for their good performance. Basically is also related with high rate of
wage or financial bonus. Squire's offer promotion opportunity for workers according to
their work performances and contribution or support in each activity of firm.
 Incentives: Incentives encourage and motivate employees for giving effective
performance at workplace in organization. Proper incentive make worker happy and also
build them stronger for doing anything extra for firm. Squires provide incentive to staff
which is the biggest opportunity for developing their skill and career. Their manager offer
these opportunities, if their employees succeed in breaking profit records. It is one the
huge opportunities that available to workers within the firm which develop their
knowledge and interest more over than now.
 Increased responsibilities and duties: Thus, if the employees are working in the
organization they give them various development opportunities that make their career
more successful. Promotion and incentives increase worker's duties and responsibilities
9

towards Squire's business. Both these activities build self confidence in them that make
them much stronger for taking new challenges in present or future position.
3. Rewards and benefits to staff
 Organization provide health insurance: Squire's give many benefits and rewards to its
staff based on their performance and job role or responsibility. They provide health
insurance policies that make them comfortable and also motivate for completing task
effectively. Organization offer health care plans that help for retaining talented
employee's for long time.
 Paid holidays: Paid holidays are covered under employee agreement that offered by
employer or Squire's organization. Firm paid extra to staff for their work on holidays
which make them more trust able towards company business function. It is one of the
best technique that help to retain skilled and talented workers.
 Leave for maternity and paternity: Squire's provide benefits and rewards to their
available staff members that make pressure for retaining with the organization for long
term period. They give employee's maternity leave includes paternity and family leave,
provides for unpaid and paid time off from work later the adoption and birth of child.
This process will build strong trust and improve their understanding level at higher level
that motivate staff.
TASK 4
1. Employee engagement and their importance to employee relations
Employee engagement is fundamental conception in effort to describe and understand
quantitatively and qualitatively nature of the relationship between employee's and organization.
It indicates content and happy level of worker for example, give them satisfaction by pay check
for doing some work as possible. Engagement is the level to which workers are passionate
regarding their work performance and dedicate themselves to work in Squire's. In short,
employee engagement way that workers work and express themselves in cognitive, physical and
emotional manner.
It helps Squire's to deliver superior performance and gain competitive benefits.
Engagement employees is an additional attempt, to learn more about their employees and build
their relationship stronger. It is very important to workers relation with the organization that
make them more comfortable at work area. Engagement motivate staff to the next stage and
10

concentrate on objectives and goals of organization. The whole function reduce employee's
turnover, maximize efficiency and increase productivity, retain consumers at higher cost,
improve their relation with firm and make more profits. It is the workplace approach result in
accurate situation for staff of Squire's to give their best performance each day and committed
with organization values and aims.
2. Recommendation of engaging workers
 Be transparent: Squire's engage their employee's with their business functions for a long
time period by making transparency. It will develop trust towards firm that help in
beating any competitive situation. They make any decision by involving their staff that
make them more comfortable in firm. Through this process company engage their
workers more effectively by support and motivation.
 Apprise employees: Squire's apprise workers for their effective work performances and
give them rewards and incentives that engage them for longer time. Appraisal is the best
technique or method that firm use for motivate staff within organization. This is one of
the good effort that has to be made by any other organizations in marketplace.
 Motivation and support: Motivation and support is the better recommend way by
Squire's for retaining employee's more efficaciously within firm. HRM motivate their
worker and support them at workplaces which develop their interest more and more.
Leaders support is the important part for staff members' improvement and development
in company.
 Understand workers preferences and learning styles: Thus, to make people
comfortable at work areas Squire's need to understand employee's preferences and styles
of learning. Organization want to fulfill the requirement of staff that engage them with
business activity and other functions within as much as longer.
3. Employment legislation influences on human resource decision-making process
Employment legislation includes all types of employment security measures, whether
court rulings, grounded mainly in legislation, collectively bargained situations of employment
and customer practice. UK employment law is a large term that will cover all aspect of
employment, it refers to everything for employee's contract with organization by laws that safe
against unfair dismissal and discrimination. It is one the best law that made by the government
for the safety and protection of workers within work area.
11

United Kingdom employment legislation impact on Squire's human resource decision
making functions. HR department select and recruit employee's which give their support for
increasing business profitability and success. But according to this law they need to make any
decision according to rules and policies that mention in employment legislation. They also need
to give them training and development opportunities equally without any partiality. Human
resource offer rewards and appraise employees for their hard work performances at workplace
that engage them for long time period. HR modifies their policies and strategies accordant to UK
employment law that make their work more effortless and smoother. They make decision for
entire organization function and activity of other departments. Thus, according to country laws
they need offer their best facilities and services for staff to improve their knowledge and make
them comfortable at any working environment. HR treats employees equally and provides better
development ways that increase their effort level higher.
CONCLUSION
In this report has been concluded that human resource management is very important
organization to handle their entire management effectively. The present study explain about the
function of HR which is very essential for the organization and also discuss advantage and
disadvantage of recruitment and selection method that firm use for hiring employees. In this
report will clarify job description and person specification that help candidate's for understand
firm requirement regarding the existence job post. Job advertisement is the role of customer
service assistant that help to attract more people towards organization. This study explains some
recommendation for improving vacancy process and describe Apprenticeship benefits that give
firm and employee's advantages of developing their career.
Furthermore, discuss development opportunities which offer by the company to available
employees and give some rewards that motivate and help for retaining their talented workers.
The present report will also explain the importance of employee engagement in employee's
relation and justify employment legislation which influence on human resource decision making
activity.
12

REFERENCES
Book and Journals
Albrecht, S.L., and Saks, A.M., 2015. Employee engagement, human resource management
practices and competitive advantage: An integrated approach. Journal of Organizational
Effectiveness: People and Performance. 2(1). pp.7-35.
Beer, M., Boselie, P. and Brewster, C., 2015. Back to the future: Implications for the field of
HRM of the multistakeholder perspective proposed 30 years ago. Human Resource
Management. 54(3). pp.427-438.
Brewster and et.al., 2016. International human resource management. Kogan Page Publishers.
Brewster, C., 2017. The integration of human resource management and corporate strategy.
In Policy and practice in European human resource management (pp. 22-35).
Routledge.
Farndale, E., Nikandrou, I. and Panayotopoulou, L., 2018. Recruitment and selection in context.
In Handbook of Research on Comparative Human Resource Management. Edward
Elgar Publishing.
Islam, T., 2018. Recruitment And Selection Processof Janata Bank Ltd (Doctoral dissertation,
Daffodil International University).
Lievens, F., 2015. Diversity in medical school admission: insights from personnel recruitment
and selection. Medical education. 49(1). pp.11-14.
Martin, G., and Gomez‐Mejia, L.R., 2015. Not all risk taking is born equal: The behavioral
agency model and CEO's perception of firm efficacy. Human Resource
Management. 54(3). pp.483-498.
Nankervis, A.R., Baird, M., and Shields, J., 2016. Human resource management: strategy and
practice. Cengage AU.
Pereira and et.al., 2015. Human resource strategies: the recruitment and selection model for a
firm in the alimentary sector in Dourados-MS. Revista Agrarian. 8(27). pp.92-103.
Rabin, R., 2018. Recruitment and selection process of Rangs Industries Limited.
Shen, J. and Benson, J., 2016. When CSR is a social norm: How socially responsible human
resource management affects employee work behavior. Journal of Management. 42(6).
pp.1723-1746.
13

Taylor, T., Doherty, A. and McGraw, P., 2015. Managing people in sport organizations: A
strategic human resource management perspective. Routledge.
Tracey, W. R., 2016. The human resources glossary: The complete desk reference for HR
executives, managers, and practitioners. CRC Press.
Waheed and et.al., 2018. May. Impact of Social Media on Effective E-Recruitment and Selection
in Construction Industries of Pakistan. In 2018 2nd IEEE Advanced Information
Management, Communicates, Electronic and Automation Control Conference (IMCEC)
(pp. 1355-1359). IEEE.
Wilton, N., 2016. An introduction to human resource management. Sage.
14