Human resource management in service industries | Assignment

Human resource management
for service industries

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Importance of human resource management and its role and purpose in Topdeck....................1
Human resource plan based on the analysis of supply and demand for Topdeck.......................3
TASK 2............................................................................................................................................4
Assess the current state of employment relations within service sector in UK..........................4
Employment laws that affect the management of human resources in UK................................6
TASK 3............................................................................................................................................7
Job description and person specification.....................................................................................7
Working in an integrated manner with the leaders of the company to manage timely personnel
needs and appropriate candidate flow in the organisation...............................................................8
Compare the selection process of your selected travel and tourism business with a another...10
service business.........................................................................................................................10
TASK 4..........................................................................................................................................11
Training and development functions and their contribution.....................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Human resource management (HRM) is the approach that different companies uses to
handle the most valuable assets of the organisation that are its staff members(Noe And et.al.,
2017). There focus is to recruit and select employees in order to make them trained with respect
to the organisational culture of the firm. Report is based on different HRM practices in service
industry and present study is on the UK based organisation that is Top-deck Travel that was
founded in the year 1973. Report will include importance with different roles and purpose of
HRM in Topdeck travel. Further report will develop a human resource plan for the company and
will also assess the current state of employment relations within service sector perspective in
UK. With respect to service sector report will analyse employment laws that usually affects
HRM. Report will discuss job description and person specification with respect to the
organisation and recruitment and selection processes of Topdeck is compared with other tourism
industry. At the end report will examine different training and development function in Topdeck.
TASK 1
Importance of HRM in Topdeck and its role and purpose
HRM is the approach that organisation uses to manage its important assets that are its
employees by giving them proper development training so that organisation is able to gain
competitive advantage. The HRM in service firms are working to recruit and select the right
candidates, working on employees' compensation and benefits and also making the employees
understand about their job role. Role of HRM in Topdeck are as following:-
 Recruiting process:- The major role of the HRM in Topdeck is to identify the vacant
jobs and analysing the requirement of jobs. HRM review different applications, do
screening in order to short list the candidates and then selects the right candidates for the
organisation(Laumer, Maier and Eckhardt, 2015). For the growth of the service
industries, human resource of the organisation have to be skilled enough. That is the
reason human resource management in Topdeck works to select the best suitable
candidates who are willing to serve the customers with effective communication skills.
 Monitoring employees:- Another role of HRM at Topdeck is to monitor performance of
its employees as it result in improvement of the business productivity by gathering
information about the activities perform by different employees(Horseman, Saudi
Arabian Oil Co, 2016). It is very important in the service industries to monitor
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performance of staff so that they aware that employees have performed their respected
job with the set standard or not. If not then respective guidance can be given.
 Training and development:- After monitoring performance of employees, many a times
improvements are required in employees performance. For the same, human resource
management in Topdeck is providing different training opportunity to staff members.
Training Activities prepares the staff members to do their job effectively(Seidle,
Fernandez and Perry, 2016).
 Budget monitoring:- Another major role of HRM in service industry is distribution of
budget with the help of effective planning and they ensure that the process of
management of HRM of Topdeck is not exceeding the budgeted costs.
Purpose of human resource management are as following:-
 Staffing needs:- In service industries, HRM is having the purpose to analyse the job
duties and to determine the skills level that will be required for the respective position.
Human resource department of Topdeck get involved in the transfer and promotion
process of working staff(Morgeson, Brannick and Levine, 2019).
 Compensation:- Human resource management of Topdeck is having purpose to evaluate
and make changes with respect to pay structure of the organisation. They also assess
various policy so that Topdeck is able to comply with different legislations with respect
to the employment and labor law of UK for providing minimum wages to its Staff
members.
 Performance Appraisal:- HRM evaluate performance of employees so that different
practices are set in Topdeck in order to promote, retain or terminate the
employees(Mohrman and Lawler, 2017). The management team analyse the performance
and qualified employee is given rewards for its effective performance.
Human resource plan for Topdeck
Human resource plan is very essential for Topdeck in order to ensure that Topdeck is
having right employees with right skills and they are assigned right job role(Muhammed And
et.al., 2017). The different steps that are included in plan are as follows:-
 Staffing:- First step in plan of human resource is hiring of eligible candidates in Topdeck
for the respective position. For the same management have to evaluate the skills and
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