Human Resource Management Report

This report examines the role of Human Resource Management in two organizations: Ryanair and Transport of London. It analyzes key HR functions, including employment law, job description and person specification, selection process, and training and development activities. The report provides insights into best practices in HRM for service industries.

Human Resource
Management for Service
Industries

Table of Contents
Introduction .....................................................................................................................................4
Task 2 ..............................................................................................................................................5
2.2 Employment law and its effect HRM....................................................................................5
Task 3...............................................................................................................................................6
3.1 Job description and person specification...............................................................................6
3.2 compare selection process......................................................................................................8
Task 4 ..............................................................................................................................................9
4.1 training and development activities.......................................................................................9
Conclusion.....................................................................................................................................10
REFERENCES..............................................................................................................................11

Introduction
Human resource management is a important function in organization. That recruit skilled,
efficient and effective employees that create new ideas and their ideas and skilled increase
profitability of organization. HRM also evaluate and monitor to performance of employees and
provide reward and incentives for motivate them (Bailey, 2018). International airlines group is a
Spanish multinational airline. It founded in 2011 and it has headquartered in Madrid and London.
IAG provide services at global level and 64734 employees engaged with it. This report will be
cover that employment law and effect on HRM, job description and person speciation, selection
process and training and development programme.
Task 2
2.2 Employment law and its effect HRM.
Many laws are followed by international airline group for provide protection from any kind of
risk so its helps in motivate to people that increase profitability of company.
Anti discrimination law :- this law is made for provide protection from discrimination
like age, disability, gender and religion. So through this law employees of IAG get protection
and prevent unlawful victims. It also motivates to people because HR put mainly focus on apply
this law in whole organization so relation of all members is well maintained and they treat equal
to each other (Barlow, 2019).
This law effect on management of HR because it has to follow law so they do not
discriminate employees during recruitment. It means that they have to hire people on their
capability, education and skill base. So it can not discriminate people regarding religion, color,
gender and age.
Minimum wages act :- it is also followed by international airlines group of HRM. It
helps in provide right wages and according to position of employees. Because government of UK
fix wages of employees so through this law employees of IAG get right wages and they do not
suffer related to wages (Bolander, 2016).
Through this law management of HR affect because it has to give right wages to
employees and if employees not complete their hours of work than also they will be eligible to
get minimum wages according to act. Otherwise, employees can apply for case against of
management.

Unfair dismissal act :- this act is followed by IAG and through this act employees get
protection from unfair and illegal terminate from organization that means HRM can not
terminate to employees due to family reason, pregnancy. So employees get support from this act
for long term stability (Noelke, 2015).
Management of HR also effect from this act because it can not dismiss to employees with
unfair reason. So it has only authority of dismiss due to valid reason like qualification, break
rules and skill.
Task 3
3.1 Job description and person specification.
Job description of ryanir:-
Job tittle :- Pilot
Report to :- Head of department
Job location :- London city
Qualification :-
 10th and 12th passed out with above 60%.
 Maths and physics compulsory in 11th and 12th.
 Bachelor degree in aircraft, operations, aviation, aeronautical engineering (full time)
 Post graduation in aircraft with first division.
Additional qualification :-
 Pass out in Technical general, specific, navigation, regulation and meteorology.
 Computer course.
 Safety management course.
 Should have complete up to two months of ground training and need more than 1,500
hours of flight experience.
Roles and responsibilities :-
 Operation of the aircraft
 Use information to create a flight plan and make details the altitudes for the flight, fuel
that consume in route.
 Ensure about fuel level balance safety with economy that lodging and fueling of the
aircraft.
 Safety of passengers and crew members

 Brief the cabin crew before the flight and maintain regular contact throughout the flight.
 All decision of flight once in air.
 Care about safety and comfort of passengers during traveling.
 Problem solve of passengers.
 Face emergency issues that may arise.
 Keep all type of safety tools in good condition.
 Make sure about weather, passenger and aircraft.
 Make sure about all safety system are working properly.
 Communication with air traffic control before landing.
 Reach quickly in case of emergency.
 Ensure noise regulation are followed during take off and landing of flight.
 Communicate with passengers through public address system.
 Keep logbook and note all problem and incidents during travel.
Skills and qualities :-
 Awareness about situations
 Team-working skills
 Communication skills
 Helping nature.
 Ability of remain calm
 Technical Skills
 Confidence
 Create good relationship with passenger.
 Problem solving skill.
 Customer service skills.
 Risk taker.
 Knowledge about all security problem.
 Humility
 Desire to learn
 ability to calm under pressure
 quick thing skills
 Leadership

Required experience :-
Minimum required Experience of 3 years with any airline organization.
Work duration :-
As per the distance of flight.
Importance and purpose of job description :-
Job description of Ryanair has main purpose is that outline the main duties and
responsibilities of pilot that are involved in a particular job. It is a main document for employers.
It is very important for organization because through it they communicate effectively with
candidates who are eligible for the criteria of pilot. This description provide information about
responsibilities of pilots, qualification and skill. So this provides helps to easily match candidate
with vacant post because Ryaniar give all information about pilot job requirement so candidates
who are eligible according to job description. So human resource of Ryaniar get limited
applications, and they can easily find skilled, knowledgeable and eligible candidates according to
post. Through this document they identify right candidate for pilot job and prevent risk of
mismatch. Through this human resource of Raynair save their cost and time because they
provide all information about pilot post and this documentation easy to all process of recruit and
hire.
Person specification of Pilot :-
Objective :-
To become a Pilot and I want to build my career in ryanir. I also aim to be flexible and
active as well as ambassador of my team and BA.
Qualification :-
 Bachelor degree in aircraft, aviation (full time)
 Master's degree in aviation.
 Must be above 18 years old.
 Speak fluently in English.
 Must be keep Valid passport.
 Driving skills
 Degree of technical general, specific and metiology
 Degree of safty management course.
Experience :-

 Experience of 3 years in airlines in hospitality.
 Required 6 months experience in management with any organization.
 Minimum 1200 hours of flight experience
 minimum 800 hours on the B737- 300 to 900 series.
Skills :-
 Safety skills
 Communication skills
 Problem solving skills
 Decision making skills
 Awareness of situations
 Team-working skills
 technical skill
 leadership skills
Physically fitness :-
 Medical and physical fitness
 Height (5'2”)
 Weight lifting capacity (9kg)
Personal characteristics :-
 Punctual
 High professional
 Effective interaction
 Quick learner
 risk taker
 caring about passengers
license :-
EASA part FCL
JAR FCL
national license compliant with ICAO.
Importance and purpose of person specification :-
Person specification is an important tool of recruiter and this document contains all
information about skills, knowledge and qualification and experience so above person

specification is contained all details that need in job of pilot of Ryanair. Through this human
resource easily evaluate that candidates has recruit skill, knowledge and experience.
Organization easily short list to candidates according to person specification because they match
required criteria that mention in job description and actual criteria in person specification. In
pilot CV many things are noticeable like height, physical fitness and its experience so all this
thing helps to recruit candidates for the post of pilot. Rayanair recruit candidates according to
above job description and person specification. Through this organization members know very
easily about candidate and their background.
Review :- pilot of ryanair has job roles of fly to jet airliner. It is built by Boeing. It has two
engines. Boeing commercial airplanes manufacture jet airways and so pilot of ryanair has need to
keep all information about route, weather, passengers and aircraft. So these responsibilities helps
to keep safe to all passengers. They also have responsibility of create to information about flight
plan and route to be taken by them and also have idea about amount of fuel required. Many types
of machinery and safety tools includes in it so this thing helps in provide safety to passengers
during travel. Communication is must with traffic control. All these and above responsibilities
are necessary.
3.2 compare selection process.
Selection process means choose right candidates for fill vacant position according to
capability and skills require for job. It is very complex process because many steps have to taken
for select right candidate for right job. Steps like preliminary interview, applications, screening,
employment test, interview, reference checking, medical and final selection (Noe, 2017).
Key points (steps of
selection process)
ryanir (pilot) Transport of London (customer
service assistant)
Preliminary interview BA take general interview for
select limited candidates and
eliminate unfit candidate.
It also takes preliminary interview
through phone for pool skilled
candidates.
Application It uploads application on web
sites that candidates fill and attach
CV and other document s required
(Siqueira, de Santana Santos
It also posts vacancies through
their web sites and consultancies
for collect application for job.

and Santos, 2018).
Screening Through this process BA
screening that all things according
to job description and knowledge
about airlines. So their application
and attached document evaluate
and send mail to selected
candidates.
It screens candidates application
and evaluate about their customer
service related knowledge and
then select according to
predetermined criteria for send
mail.
Employment test BA invites to selected candidate
that they got email so it invites at
headquarter near heath prow
airport. Then it takes test of large
number candidates.
It also takes test for check
capability of candidate for provide
service to customers.
Interviews So through test BA select limited
candidates for interviews.
Candidates that give test not all
select. It shortlisted only 15-20%
candidates.
It takes interview that bases of
selection in test because it does
not provide training to employees.
References checking After selection of candidates for
cabin crew BA's recruitment team
analyze resume for background
test like work history, references,
financial history etc.
It analyzes candidate background
through ask questions regarding
their background indirectly.
Medical test Before final selection of candidate
it takes medical test and report of
candidate for check of fitness like
physically and mentally that
evaluate capability of perform
security job.
It not takes medical test seriously.

Final selection After all process completed than
candidate get offer letter.
And finally select to candidate.
Task 4
4.1 training and development activities.
Transport of London provide different types of training for improve employees
performance and skills of organization that helps in develop performance of company and
increase profit (Mpofu and Hlatywayo, 2015).
Training has different types like:-
Job training is type of training that is provided for perform specific job and in this
provide knowledge about machinery and equipment so it helps to motivate employees.
Safety training is provided to employees for reduce risk that cause through machinery
and vehicles. So it helps in use effectively use of equipment.
For example :- TFI provide safety training to their employees that helps in reduce risk because
its work is related to transport so employees get safety training related to vehicles.
Training and development :-
Training is a process that provide by transport of London for improve skills and
knowledge of employees and it is provided to new employees and existing as well. It is a short
term process. Training is provided to bulk of individuals for only present (Pollock, Jefferson
and Wick, 2015).
Development is continuous process that employees learn and develop to own through this
overall growth of increase. Its long term process. It only develops to one people and for future.
Benefits of training:-
Transport of London provide training to their employees so it gets benefit that provide
job satisfaction to their employees. So it has also benefited that adopt new technologies and
innovation in organization. Through this also motivate people because they get all knowledge
trough training.
Role and need of training:-
Training has main role in transport of London that improve skills and knowledge of
employees that they do work effectively and its helps in increase profit. So its main need is that
make expert in customer service to all employees.

Contribution of training:-
Training and development give major contribution to employees of transport of London
that improve their skills and knowledge and it also reduces risk because it provides safety
training to employees that they do work with carefully and increase profit of organization.
Conclusion
From above study it has been summarized that HRM is very important for organization
because it hires skilled and efficient employees and it also follows many rules and law for
provide protection to employees. It also covered training that also important for organization and
it increases profit.