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Human Resource Management for Service Industries - Assignment PDF

   

Added on  2021-01-01

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HUMANRESOURCEMANAGEMENTFOR SERVICEINDUSTRIES
Human Resource Management for Service Industries - Assignment PDF_1

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Analysis of the role and purpose of Human Resource Management:..............................31.2 Human Resource Plan:.....................................................................................................6TASK 2............................................................................................................................................72.1 Assess the current state of employment relations in a selected service industry.............72.2 Discuss how employment law affects the management of human resources .................9TASK 3..........................................................................................................................................103.1 Discuss a job description and person specification for a service industry job..............103.2 Compare the selection process of different service industries businesses.....................10TASK 4..........................................................................................................................................114.1 Contribution of training and development in effective operation:.................................11CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................15APPENDIX....................................................................................................................................16.......................................................................................................................................................18
Human Resource Management for Service Industries - Assignment PDF_2

INTRODUCTIONHuman resource management deals with those function that are performed in theorganisations that facilitates effective use of manpower to achieve individual and organisationalgoals. Human resource approach follows some principle which conveys that employees are theassets of any organisation. Human resource management in service industries deals with functionof management and is concerned with hiring, motivating and maintaining manpower in anorganisation (Collings, Wood and Szamosi, 2018). Airlines industry is one of upcoming andemerging part of service sectors. British Airways is one of the leading company in an aviationbusiness. This report emphasis one role and purpose of human resource management in BritishAirways along with proper human resource planning for appropriate supply and demand. Thisreport focus on understanding the effect of employee relation and employment law in BritishAirways. The project report includes the role and purpose of HRM along with an appropriateplan for service industries. The project also discusses the current state of employment relations,employment laws, job description and person specification, contribution of training anddevelopment in the growth of service industry business.
Human Resource Management for Service Industries - Assignment PDF_3

TASK 11.1 Analysis of the role and purpose of Human Resource Management:The management of all the activities related to the performance of employees depends onthe efficiency of Human Resources. This department in British Airways plays a vital role inproviding quality services to their customer. Along with that, the HRM provides planning andforecasting, monitors the budget, recruit skilled employees, handles their employment contracts,monitor their performances, introduce training and development programmes (Armstrong andTaylor, 2014). Apart from these, some of the key roles of HRM are as follows:Conscience: It is up to the human resource management to keep the employees satisfied.And thus, Human resource management periodically reminds the upper management theirobligations and roles towards their employees and this in turn helps to retain skilled and talentedstaff in the company.Teamwork: The managers and human resource departments are responsible to enhancethe performance of their employees at every level of the organisation. In British Airways, theyact as an advisor to managers as well as the staff in facilitating teamwork to effectively achievetheir organisational goals.Building Commitment: Human resource management acts as a counsellor for theemployees and helps them understand the impact of their hard work to engage them more in theorganisational activities and building their commitment towards the company.Performance Enhancement: By introducing the staff members to effective training anddevelopment programmes, the HRM of British Airways helps to enhance performances of itsstaff members.The HRM of British Airways has a definite purpose which are as follows:Staffing: The key purpose of HRM is to hire best possible personnels for effectivelyconducting the activities of the company.Internal Customer Management: The HRM manages the employees in the organisationand helps to give quality care and effective treatment to these employees.Cultural Sensitivity: HRM considers the beliefs and cultural values of the employees andaims towards conducting the procedures without violating these cultural aspects.Laws: HRM considers the employment laws and helps the organisation to consider theirroles towards the employees in its full capacity.
Human Resource Management for Service Industries - Assignment PDF_4

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