A Report on Human Resource Management for Services Industry

Human Resource Management for
Services Industry

Table of Contents
INTRODUCTION........................................................................................................... 3
TASK 1......................................................................................................................... 3
1.1............................................................................................................................ 3
1.2............................................................................................................................ 4
TASK 2......................................................................................................................... 5
2.1............................................................................................................................ 5
2.2............................................................................................................................ 6
TASK 3......................................................................................................................... 7
3.1............................................................................................................................ 7
3.2............................................................................................................................ 8
TASK 4......................................................................................................................... 9
CONCLUSION............................................................................................................... 9
REFERENCES............................................................................................................ 10

INTRODUCTION
Human resource management is the function wherein company provides the training and
development to their employees for enhancing their performance and improves knowledge. In
this report, manager fulfills the vacant post in the organization under which they conducts the
recruitment and selection process and appoints the new employees as per qualification and
knowledge. Under this report, there are various aspects of the human resource management will
be studied in the context Hilton Hotel. The present report covers; there are various purposes of
the HRM which is followed by the company. Manager maintains the Employee relation under
which uses the negotiation strategy, collective bargaining and conflicts managements.
Corporation follows various rules and regulatory frameworks are related to the employment law
which helps to manager to maintain the work environment and work quality of the workers. In
addition to this, manager prepare the job description and person specification for hiring the new
employees at the work place. Executives identify the demand and supply of the workers in the
organization under which they hires the employees for require department. There are different
types of training under wherein manager identifies the need of training of the employees
accordingly they provide to them.
TASK 1
1.1
Human resource management plays important role in the organization under which company
manage their workforce and relation through the HRM (Jiang, Lepak and Baer, 2012). In this
way, there are different purpose and role of the HRM under which manager fulfills the objectives
and goals of the business. Manager requires the human resource for managing the day to day
operation of the Hilton hotel under which conducts the recruitment and selection process. It helps
executives to higher the right and potential employees as per their knowledge and skills. In this
way, manager identifies the need of the training of the employees accordingly company provides
to their workers. It helps workers to enhancing their performance and improves the knowledge,
skills which are required at the work place. It affects performance of the corporation because
skilled employees gives the best services to their clients and customers which creates the
satisfaction of clients towards the his services. It helps company to increases the market share in
hospitality industry and maximizing the profit (Renwick, Redman and Maguire, 2013). In
addition to this, success of the organization depends upon the employee’s performance so that
they are able to fulfill the demand of the firm through the training and development. Apart from
this, the main purpose of the human resource management is the fulfilling the aims and
objectives in every department. Manager of the Hilton hotel monitoring the workers performance
under which they uses the feedback and 360 degree appraisal. In this way, they take the feedback
about the employees performance under which other team members gives the suggestion and
opioun. Furthermore, if supervisor replay as a positive way according they get the idea about the

employees perform in well manner. On the other hand, if other workers and gives the negative
replay related to employees presentation at the work place under which manager provides the
training to their human resource. It helps workers to performing in appropriate manner and able
to fulfilling the requirements of the firm and clients. On the other hand, manager evaluates the
performance appraisal of the employees under which they decides the salary as per their
performance. In this way, manager provides the wages and salary to the workers as per their
knowledge and skills which creates the satisfaction of the human resources towards the job.
Moreover, company uses the rewards system at the work place they provide to their workforce. It
includes promotional opportunity, bonus and incentives which is provided by the manager to the
workers as per their performance at the work place (Alfes and et.al, 2013). It helps employees to
increases the motivation level towards the work and gives the good amount of result. It affects
performance of the employees and organization because highly motivated workers complete
their task on time and meet the deadline which is provided by the clients and firm. In this
context, it assists manager to maintain the work environment and their relation with the workers.
Accordingly, company maintain the image of the company in the market and increases the
overall productivity. Hilton hotel uses the various types of the motivational theory for motivating
the employees towards the task and fulfill the needs and demand of them.
1.2
Manager of the Hilton hotel requires to human resource at the work place managing the
work and fulfilling the goals and objectives of the firm (Biller and McEvoy, 2012). They develop
the plan of the human resource and set objectives that are explained below:
Objectives- Manager identifies the total number of the workers at the work place and
requirement of the human resource in every department in the organization. In this way, they set
the objectives related to the hires new employees in every department like finance, marketing,
management department. Furthermore, manager accomplish this objectives which is required to
conduct the recruitment and selection process.
Activity- Manager conducts the recruitment and selection process under which they hires the
new employees at the work place. They appoint the candidates as per their knowledge and skills
which is required for the vacant post in the organization. In this way, Newly appointed
employees works for attaining the goals and objectives which helps manager to easily manage
their day to day operation of the organization (Jackson, Schuler and Jiang, 2014). This activity is
done by the executive for completing the activities within the 3 weeks.
It necessary to identify the internal and external human resource in the organization which is
done by the analyzing the requirements. In this context, manager analyses the demand and
supply of the workers in the firm under which they identify the total number of the employees
working in the corporation. Accordingly, deficit of the human resource so that they hires the new
employees at the work place. In above mentioned plan which helps to fulfilling their objectives
and managing the workforce as well their relationship with the. Thereafter , manager forecasting