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Human Resource Management Hilton hotel

   

Added on  2019-12-28

18 Pages5598 Words4009 Views
Human Resource Management

Table of ContentsIntroduction......................................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of HRM at Hilton hotel........................................................................31.2 Human resource plan based on supply and demand.........................................................4TASK 2............................................................................................................................................72.1 Current state of employment relation at Hilton hotel.......................................................72.2 How employment law affect the management of human resources.................................8TASK 3..........................................................................................................................................103.1 Job description and person specification for hotel industry Job.....................................103.2 Comparing recruitment and selection process................................................................11TASK 4..........................................................................................................................................134.1 The contribution of training and development in effective operation............................13Conclusion.....................................................................................................................................14Reference.......................................................................................................................................16

IntroductionHuman resource management is a process of managing work force and hiring them in anorganisation. These covers hiring of people, payment, performance management and retention ofemployees. Human resource management is done by HR department and it deals with productionof employee handbook, temporary staffing, sexual harassment, etc. Effective HRM helpemployee in effective work for overall development of organisation. HRM play a vital role inmaking strategic decisions and performance measurement. HR department concern withproviding support to staff within organisation. These provide guideline to employee in order tocreate awareness about company's vision, mission and policies so that they work for fulfilorganisations objectives. It gives employee a platform so that they can report there problemsdirectly.TASK 11.1 Role and purpose of HRM at Hilton hotelHRM is the vein of the organisation which control all the activity relating to people. Themain need of HRM is to managing people. The role and purpose of HRM at Hilton hotel are asfollows;1.Recruit and train staff:- HRM at Hilton recruiting suitable candidate and train them forwork. HRM making proper plan for hiring right person for particular position (Akhtar,Ding and Ge, 2008). They make proper guidelines for working and quality in candidate.Because of Hilton planning for providing different kind of services to the travellers sothat HR department has to recruit according to kind of work, for ex. they plan for spathen it need to hire specialist in such kind of activity.2.Performance appraisal:- HRM also concern with performance appraisal of the employee.HR department at Hilton communicate with employees time to time and provide themnecessary information. They measure performance of employees and accordingly giveappreciation to them. It motivate employees and help in give better performance. Theyalso identifying need of training for existing employee in order to sharp their knowledge. 3.Collaboration:- At all level of organisation HR manager and HR professional helpemployees in develop their skills (Armstrong, 2011). For ex, HR manager at Hiltonprovide guideline to supervisor how to assigning the work at level of organisation, it giveflexibility to the system of company. It help in identifying problems at every level.

4.Maintaining work environment and disputes:- HRM's main role is to maintain effectiveenvironment at work. Hilton providing effective environment to its employees for givinggood working conditions. HRM also have to maintain friendly environment and properwork allocation so that there is less chances of dispute between employees. It helpcompany to achieve its target within time.5.Commitment to work:- HRM help in implementation of strategies for increase employeecommitment with the organisation (Arthur and Boyles, 2007). Hilton provide variety ofwork to its employees so that they can choose in which they are expert. It help them incommitment to the organisation for face challenges.6.Developing public relations:- Hilton hotel directly connect with peoples because they arein hospitality business. HR department of Hilton hotel focus on developing relations withpublic in order to attract more travellers. They maintain it through giving gifts and keychains to its visitors. It benefit company in repeating customers.7.Maintain work quality:- HR manager of the company evaluate performance of theemployees and accordingly conduct performance enhancement programmes. It focus onmaintain work quality so that travellers not get affected by it (Bloom and Reenen, 2011).HR managers are protectors for employees from any threats. They recommends andimplements best practices in change management.8.Organisational productivity:- HRM at Hilton hotel focus on achieving higher number ofobjectives with maximum utilisation of resources. These focus on satisfied customers byproviding best of services. These lead to achievement of goal and objectives oforganisation. Hilton providing many kind of services to its travellers so that they canfulfil maximum need at one place.1.2 Human resource plan based on supply and demandHuman resource planing is the process of managing people according to plan. These planwork according to demand and supply of organisation's resources. There are many factors whichcan affect demand and supply in organisation such as external and internal factors. Organisationhave a strategic plan which guide them to achieve objective in fix time period (Cohen, 2006).Every plan have some basic aspects, which require to cover while planning. Following are somesteps for human resource plan;

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