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Human Resource Management Functions Assignment

   

Added on  2020-05-04

13 Pages5580 Words38 Views
Human Resource DepartmentHospitality industry constitutes of many major and minor departments who work together towards the same goal, i.e. to generate revenue directly or indirectly. The job of the Human resource department is to create a harmony between these departments to make the service process and more efficient. To survive in the competitive environment, human resource management is considered as an important aspect of the industry. Without human resource, it is very difficult to operate the activities in an effective manner.In any hotel, there are many employees who work in their respective departments hence there is a dire need to look and control them so that they carry out their tasks efficiently and at the same time Human resource department makes sure that the employee gets something back as well.Human resource is a bridge between the departments and the top management of the hotel. In thehospitality industry, it is analyzed that the main focus is on the customers and on the quality. Thestaff is in direct contact with the customers and also it is seen that it plays a great role in attainingthe objectives of the hotel. The quality that is offered to the customers not only involves the skills of the staff but also the attitude is taken into consideration at the time of availing the services. The human resource department is also termed as employee relation department in the organization. Human resource department considers the essential role in conducting the operations of the hotel in an efficient manner. It also performs functions like employee training, recruitment and also helps to solve the disputes of the staff. It also takes into consideration various issues related with people in an organization. The human resource department considers the method of recruiting the best candidate in the organization and also assists in meeting the training requirements of existing staff.Hotel Hierarchy

Every organization considers the hierarchy structure to conduct the day to day operations. The tasks are divided and also the job is specified for each department and the authority is delegated to the departments. It is evaluated that effective job specifications enhance the productivity and efficiency of the work. Every hotel classifies the staff in different ways. The hierarchy can be elaborated in following way. The top management is the food and beverage manager and the front of house manager is divided into two subparts:a.)Food and beverage manager: The food and beverage department is liable for all the dining rooms, bars, and kitchen and cleans up services. The food and beverage manager gives direction and instructions to the restaurant manager and head chef. In this, the department is also divided into two parts: Kitchen and Restaurant. The kitchen department is liable for preparing the food like beverages, main course. The head chef gives considers that the apprentices are handled with proper care and also the correct directions are given to them so that they can conduct their operations in an effective manner. Next is restaurant manager who gives suggestions and directions to the captain. Then the captain focuses on the food and beverage attendants, that they are conducting their work in a proper way or not.b.)Front of house manager: The front of house manager handles the customer service that consists of front desk services, laundry, and telephone and housekeeping service. A front office is a place where the guests are greeted and they register themselves and take a room. It is considered as an important department, as the customers are in touch every time. The receptionist conducts the operations under the front house manager. Under the head receptionist, the guest service associates perform the activities. The control is taken General ManagerFood and Beverage ManagerHead ChefApprenticesRestaurant ManagerCaptainFood and Beverage AttendentsFront of house ManagerHead resceptionistGuest Service AssociatesHousekeeperHousekeeping Associates

by the head and also the correct direction is given to carry the activities in an efficient way. The housekeeping takes care of the housekeeping associates that help the industry toenhance the satisfaction level of the customers. The best services are offered to the consumers.Human resource planningHuman resource planning is the main aspect of the human resource department. Its main job is toforecast the organization's future needs with respect to the employees the organization will need. To fulfill the rights of the candidate for the role the human resource department follows either recruitment or selection process. Human resource planning is important for following:Future employee needs for the organizationTo employ highly talented staffPlan ahead and cope up with the changesWork towards the expansion of the company.Human resource planning process (Rahman bin Idris & Eldridge 1998):Environmental scanning: this is the first step towards human resource planning process which involves scanning and analyzing the current market trends and finding the externalforces that may have an effect on the process. This process requires the human resource department to make a consistent pattern. All the changes which are happening in the in different streams like technological, sociocultural, economic are monitored and also how they may impact on the human resource strategies. This helps the human resource department in planning the strategies keeping in mind the external forces.Interpreting the strategic objectives: The Changes in the organization may result in the change, in demand and skill of the employees. This might be affected by the quality and quantity of the employees the organization currently has or the external market of the organization. The role of this analysis is to define the skill set required in the employees to implement the organizational strategies in order to attain a sustainable success.Auditing the internal human resource This analysis is similar to keeping an inventory. Two analyses are made namely micro and macro. Micro analysis reports the number of employees, their skills, level of productivity, the potential of productivity, attitude etc. whereas macro analysis records the organizational philosophy, organizational structure, quality of work life, absenteeism, the effectiveness of the personnel system, climate and work environment. This helps the firm to set a bottom-line of the capabilities of the human resource in a firm which could be available for future organizational requirements.The factors that influence the human resource planning are divided into two segments, internal orexternal (Norhidayah, Kasim & Shamsudin 2012).

Internal factorsa.)Organization strategy: These are the strategies that the organization follows in terms to the employee management. These are the strategies that the firm puts together to generaterevenue and grow.b.)Organizational changes: when a firm first starts to operate the primary task is to try and stay afloat and reach the breakeven point as soon as possible. However, as the organization starts to grow it has to make some changes; these are called the organizational changes.c.)Organizational culture: the organizational culture is influenced by two major factors, the location of the firm and the workforce. Emphasis on training the workforce can help majorly in attaining a desired culture in the organization. Organizational culture is a system that gives emphasis on the shared assumptions, values and beliefs. The shared values give influence on the people in the company and also various things are taken into consideration that how they dress, act and conduct their activities. (Rameezdeen and Gunarathna, 2003).d.)Leadership and experience: leadership and experience play a major role when it comes tohuman resource management. Leaders motivate the employees which in term determine the attitude of the employee. Leaders should emphasize on the tasks and the understanding between the employees and their reporting managers by bridging the communication gap between the two (Panthi et al., 2008).e.)Empowerment: empowerment is the way of encouraging the desire of learning amongst employees and thinking of new and more efficient ways of doing things. Employees can be empowered by helping them learn new skills which will help them finish their task more efficiently.f.)Nature of work: Human resource planning helps in attaining the right candidate for the job by assessing their skills with the nature of work. The work should be assigned by considering the right person for the right job.External factorsa.)Legislation: Government laws and regulations in terms of the labor laws have a major effect on human resource planning. Human resource department has to keep updating their policies with regards to the change in government laws. The laws and regulations are important that should be taken into consideration by every organization. The regulations give influence on the process of the human resource department. It consists oftraining, recruitment, compensation. The company should take into consideration that the operations are conducted under the rules and regulations of the organization. The regulations of the company give focus on conducting the day to day activities in an effective manner (Sung and Choi, 2014).

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