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Hotel Chain Recruitment for Skills pdf

   

Added on  2021-01-02

10 Pages1995 Words57 Views
Hotel Chain Recruitmentfor Skills

Table of ContentsINTRODUCTION...........................................................................................................................1P2 Presenting a range of function and operational departments in Hilton Hotel...................1P4 and P5 Presenting range of different operational roles within Hilton Hotel along with skillsrequires and skill gaps............................................................................................................2M3 Determination of skills gap for performance of operational role in Hilton Hotel..........6D2 Analysis the impact of the skill gaps on business and presenting appropriate solutions.6CONCLUSION................................................................................................................................7REFERENCES ...............................................................................................................................8

INTRODUCTIONThe present report defines different operational and functional departments In HotelHilton Conrad which is a five star hotel. Along with this the roles and skills that are required by aperson to manged and run the operational department in the Hotel are presented. In the last partof the report certain gaps in the skills are analysis and for them suggestions are also made to fillthose skills and professional gap. P2 Presenting a range of function and operational departments in Hilton HotelIllustration 1: Organizational chartFUNCTIONAL DEPARTMENT:Human resource department:this department is responsible for hiring, firing,promotion of the staff with Hilton hotel. Along with this, the department is responsible for takingcare of welfare of the employee and human resource in each and every section of hotel.Account department: this department is responsible for managing financial activities ofthe Hilton hotel (Various Departments of Hotel, 2018). this includes cash received, bankingactivities, operating information and preparations financial statements.Security department: this looks after the safety and security of hotel, guest, visitors andemployees as well. This also takes care of the security of gust rooms.OPERATIONAL DEPARTMENT:Housekeeping Department: management and cleanliness of guest room and all publicareas in hotel is looked after by this department. This department keep coordination with frontoffice, human resource, engineering, purchase, food and beverages, security and storesdepartments.1

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