Importance of Performance Appraisal and Career Planning at Changi Airport Singapore

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
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Overview of Changi Airport Singapore
Changi Airport Singapore is one of the significant civilian airports for Singapore,
and it is one of the largest transportation hubs in entire Southeast Asia. The Changi Airport
Singapore serves more than hundred airlines which are flying to more than 400 cities in
around 200 territories and countries in the worldwide (ChangiAirport.com 2019). It is one of
the world's best Airport as Skytrax has rated it. It is one of the world’s busiest airports by the
international passenger along with cargo traffic. The airport is located at Changi at the eastern
end of Singapore, and it is the home base and hub for Jetstar Asia Airways, BOC aviation,
Singapore Airlines cargo, SilkAir and Singapore Airlines (Changiaiport.com 2019).
Answer to Question 1
The four environmental trends which are described by Stone (2005) for the Changi
Airport Singapore includes the following aspects:
Economic Aspects- One of the major external influences is the shape of the current
economy, and it affects the talent pool along with altering the overall ability to hire anyone at
all for the company. In the respective scenario, the appropriate economic factors which can
be considered are as follows:
Customers- The customers influence the different HR related functions as the
customers are supposed to be the kings of the business. In the case of Changi Airport
Singapore, they prefer high quality services at a reasonable pricing aspect, and each of the
employees needs to contribute towards the achievement of the quality of services. At the
respective organization, the employees and the higher officials have to ensure that their work
is of the high standard as sales of the airlines will be affected and directly related to the skills
along with qualifications of the different employees (Wall 2017).
Competitors- It is the second economic factor that should be considered by the
different companies wherein the competition can decrease the competitiveness of the other
companies, and it is required by the companies to improvise the operations as to gain
competitive advantage (Tziner and Rabenu 2018). In the case of Changi Airport Singapore,it
plays a significant role in Human Resource Activities. There should be the inclusion of the
attractive terms and conditions along with offers which will be helpful for them in attracting a
more significant number of customers in comparison to the other competitors present in the

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market. Proper training is required to be provided to employees who will be suitable for
managing competition.
Technological Aspects- It is the third external factor which should be considered in
the case of the respective airport wherein it has been noticed that with the implementation of
the new technological advancements, it will be leading to downsizing of the workers (Spurk
et al. 2015). In case of Changi Airport, the increased automation can reduce the number of
employees and it can affect the morale of employees. With the emerging new technological
advancements, it compels the people in learning new skills and upgrade the existing skills as
well that will be beneficial in improving the existing operations and beat the competition.
Social Aspects- It is the third external or environmental aspect which affects the
overall human resource practices of the different companies negatively (Soniand Soni 2016).
In the present scenario, it is similar in case of Changi Airport Singapore wherein customers
are demanding and they prefer to receive to purchase and utilize the different products which
help manage the needs of the society effectively. Before the cutting jobs hugely, the HR
managers need to have assessed societal reactions and come up with the different proactive
steps.
Demographic Aspect- It is the last aspect which affects the human resource
management practices wherein the human resource department needs to analyse the different
elements which will be beneficial in attracting them (Parkand Sturman 2016). In the case of
Changi Airport, there can be the inclusion of the various compensation packages at work for
the young generation and offer a work environment contusive.
Answer to Question 2
Maslow’s Hierarchy Theory is one of the crucial aspects for the business, and it is one
of the most effective approaches to motivate the employees and help them in performing
better and achieve the different goals more appropriately (Noe et al. 2017). Motivation is the
process of arousing the action along with sustaining the various activities in operation along
with regulating the pattern of the event.
As per Maslow’s Hierarchy Theory, the motivation to employees is one of the
essential activities which play a significant role in improving the overall productivity and
profitability of the firm. In particular regard, Abraham Maslow developed a model in which
the primary, psychological needs, safety and security needs along with self-fulfilment needs

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are analysed effectively. In the respective hierarchical model, when a specific requirement is
mostly satisfied, and it longer motivates, the next needs which are higher are considered.
Psychological Needs- To survive, the individuals need fresh air, food, water along
with sleep and it is a similar case for the employees working in the organization. When the
employees work in the organization, if the conditions are extremely hot or cold, it will not be
suitable for the advancement in the next level in the pyramid as there will be lack of
motivation (Leeand Hanna 2015). Similarly, in the case of Changi Airport Singapore, there
should be the inclusion of restroom, breaks and food along with drinks which will motivate
them and improve their morale to perform the tasks.
Safety Needs- It is the second aspect in which the organizations need to provide the
employees with various personal safety aspects which play a significant role in improving the
professional standards. In case of Changi Airport Singapore, if the different employees have
to suffer for the personal safety such as sick at work or getting hurt, the professional security
can be hampered, and their morale will suffer as well (Leeand Hanna 2015). At Changi
Airport Singapore, the employees are required to be provided with various personal aspects
such as security of the job and resources that will be increasing their overall morale in
performing the activities at the workplace.
Belonging Needs- It is one of the critical aspects of the building of the engaged
culture in the organization. To increase the engagement among the employees, it is essential
for the companies to offer the employees with proper love and belongingness (Laytonand
Ryan 2015). Proper friendship is the significant aspect which should be adopted by Changi
Airport Singapore to improve the morale of employees and it will be helpful in gaining
competitive advantage in the market appropriately.
Esteem Needs-It is the other aspect which is treated as the belief of the person in
whether they are accurately performing the job and whether the tasks which are done by them
are being recognised. The confidence is one of the most critical keys which should be
maintained in the organizations which will be beneficial in improving morale (Jonas 2016).
The similar principle holds in the Changi Airport as when the different employees will start
believing in themselves they will become more engaged and productive in the approach of
performing the tasks. The recognition of the employees is the key to the employee
engagement and recognition helps in building esteem which will be beneficial for the overall
success of the firm.