Human Resource Management in Service Sector
Added on 2020-06-03
12 Pages3985 Words29 Views
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Human resourcemanagement inservice sector
CONTENTSContents...........................................................................................................................................1INTRODUCTION...........................................................................................................................11.1 Role and function of HRM in service industry......................................................................11.2 Justification of human resource plan on the basis of demand and supply for serviceindustry........................................................................................................................................22.1 Investigate and assess the current state of employment relations within the service sectorperspective in the UK..................................................................................................................3TASK 3............................................................................................................................................53.1 Job description and person specification...............................................................................53.2 Comparison of selection process of various service industry................................................6TASK 4............................................................................................................................................64.1 Contribution of training and development to effective business operations.........................6CONCLUSION................................................................................................................................7REFERENCES..............................................................................................................................10
INTRODUCTIONConcept of human resource management is a broad one as this consists various activitiesfrom hiring the candidates, formulate their compensation packages, decide their roles andbenefits and many more. It is very important that every activity cover under this concept must bewell execute by manager as this help firm in better fulfil the requirements of its employees andretain them for a long time period. One of the main feature of this is that it helps enterprise inhire right candidate for a right job at right time. Hilton hotel, a global brand which provide fullhotel and resorts services to its customers is taken under this report for study. Significance ofhuman resource management and purpose of this concept is all detailed under this report.Further, impact of various employment laws on various activities of human resources andcontribution of training and development on business is also discussed in this. 1.1 Role and function of HRM in service industryHuman resources management are described as the most vital and important processwhich are used for managing people at work place the industry can be linked to service sectorand it can be related to any other organization. HRM at service sector plays an important role inrecruiting skill and talented employees who can enhance sales and profitability of firms,employees benefits and compensation plans and assigning roles and responsibilities toemployees according to their working performance.In relation to the service sector such as hotels, travel and tourism sector HRM is mainlyfocused towards arranging personnel for organization, having the skill and capabilitiesto satisfy employees at work place through effective flow of communication at workplace and also delivering best services to all their potential customers(AbdelhakGrostick and Hanken, 2014) Recruiting process : In travel and tourism operations which is related with service sectorthe major step is process of Human resource management so that firms will achieve growth andsuccess in their operations. The skill and capabilities of employees determines the strength ofservice industry thus the process of recruitment is linked with hiring the skill and talentedemployees among the pool of candidates who can enhance sales and profitability of firms byserving all customers according to their needs.1
Contracts of employment: This contract is an agreement among the employers andemployees at work place and this is an important process related with HR. The employees had tofollow all the rules and regulations that are mentioned in the contract. The employment contractis a written document and all workers had to abide by the rules and regulations of serviceindustry.Deployment and monitoring employees: Human resources are continuous process bynature because after recruiting and selection of employees the process continuous to carryforward. In the service sector the most essential task is related with deploying employees byassigning them working in different departments according to their potential skills andcapabilities. The main responsibility of HR managers are also linked with monitoring theworking which are performed by the employees in order to analyse that they are executing theirassigned work in right directions.Training and development: As the human resource managers are monitoringperformances of employees so there can be need of training programs for employees if they arenot able to achieve their assigned targets. Training are valuable activities for all employees as itresults in enhancing their current knowledge level so they can easily achieve their assigned goalsand targets. In relation to travel and tourism sector training is vital factor as it helps employeesenhancing their knowledge level so they can effectively serve all their potential customers.In service sector such as travel and tourism industry Human resources plays an importantrole (Bloom and Van Reenen, 2011) The major aim of HRM is linked with recruiting skill andtalented employees who will effectively serve all their customers thus enhancing overall salesand profitability of firms in effective ways. Employees should be selected who are best suitablefor overall business operations, they have effective communication skills by which they caneasily communicate with their customers. The major responsibilities of employees in servicesector are related with serving all the customers according to their needs and demands. If serviceindustry wants to achieve success in their opeartions then they had to satisfy all their potentialcustomers by maintaining good relations with them thus enhancing overall sales of firms.1.2 Justification of human resource plan on the basis of demand and supply for service industryHuman resource planning is linked with identification of the present and future needs ofemployees at work place in order to achieve business objectives and goals in effectual and2
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