Human Resource Management: A Review

This assignment requires a comprehensive review of Human Resource Management (HRM). Students must examine the key functions of HRM, including recruitment, training, compensation, and performance management. The analysis should delve into various HRM practices, their effectiveness, and their influence on organizational outcomes. The assignment also encourages students to explore contemporary challenges and future trends in HRM.

Human resource
management in
service sector

CONTENTS
Contents...........................................................................................................................................1
INTRODUCTION...........................................................................................................................1
1.1 Role and function of HRM in service industry......................................................................1
1.2 Justification of human resource plan on the basis of demand and supply for service
industry........................................................................................................................................2
2.1 Investigate and assess the current state of employment relations within the service sector
perspective in the UK..................................................................................................................3
TASK 3............................................................................................................................................5
3.1 Job description and person specification...............................................................................5
3.2 Comparison of selection process of various service industry................................................6
TASK 4............................................................................................................................................6
4.1 Contribution of training and development to effective business operations.........................6
CONCLUSION................................................................................................................................7
REFERENCES..............................................................................................................................10

INTRODUCTION
Concept of human resource management is a broad one as this consists various activities
from hiring the candidates, formulate their compensation packages, decide their roles and
benefits and many more. It is very important that every activity cover under this concept must be
well execute by manager as this help firm in better fulfil the requirements of its employees and
retain them for a long time period. One of the main feature of this is that it helps enterprise in
hire right candidate for a right job at right time. Hilton hotel, a global brand which provide full
hotel and resorts services to its customers is taken under this report for study. Significance of
human resource management and purpose of this concept is all detailed under this report.
Further, impact of various employment laws on various activities of human resources and
contribution of training and development on business is also discussed in this.
1.1 Role and function of HRM in service industry
Human resources management are described as the most vital and important process
which are used for managing people at work place the industry can be linked to service sector
and it can be related to any other organization. HRM at service sector plays an important role in
recruiting skill and talented employees who can enhance sales and profitability of firms,
employees benefits and compensation plans and assigning roles and responsibilities to
employees according to their working performance.
In relation to the service sector such as hotels, travel and tourism sector HRM is mainly
focused towards arranging personnel for organization, having the skill and capabilities
to satisfy employees at work place through effective flow of communication at work
place and also delivering best services to all their potential customers
(AbdelhakGrostick and Hanken, 2014)
Recruiting process : In travel and tourism operations which is related with service sector
the major step is process of Human resource management so that firms will achieve growth and
success in their operations. The skill and capabilities of employees determines the strength of
service industry thus the process of recruitment is linked with hiring the skill and talented
employees among the pool of candidates who can enhance sales and profitability of firms by
serving all customers according to their needs.
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Contracts of employment: This contract is an agreement among the employers and
employees at work place and this is an important process related with HR. The employees had to
follow all the rules and regulations that are mentioned in the contract. The employment contract
is a written document and all workers had to abide by the rules and regulations of service
industry.
Deployment and monitoring employees: Human resources are continuous process by
nature because after recruiting and selection of employees the process continuous to carry
forward. In the service sector the most essential task is related with deploying employees by
assigning them working in different departments according to their potential skills and
capabilities. The main responsibility of HR managers are also linked with monitoring the
working which are performed by the employees in order to analyse that they are executing their
assigned work in right directions.
Training and development: As the human resource managers are monitoring
performances of employees so there can be need of training programs for employees if they are
not able to achieve their assigned targets. Training are valuable activities for all employees as it
results in enhancing their current knowledge level so they can easily achieve their assigned goals
and targets. In relation to travel and tourism sector training is vital factor as it helps employees
enhancing their knowledge level so they can effectively serve all their potential customers.
In service sector such as travel and tourism industry Human resources plays an important
role (Bloom and Van Reenen, 2011) The major aim of HRM is linked with recruiting skill and
talented employees who will effectively serve all their customers thus enhancing overall sales
and profitability of firms in effective ways. Employees should be selected who are best suitable
for overall business operations, they have effective communication skills by which they can
easily communicate with their customers. The major responsibilities of employees in service
sector are related with serving all the customers according to their needs and demands. If service
industry wants to achieve success in their opeartions then they had to satisfy all their potential
customers by maintaining good relations with them thus enhancing overall sales of firms.
1.2 Justification of human resource plan on the basis of demand and supply for service industry
Human resource planning is linked with identification of the present and future needs of
employees at work place in order to achieve business objectives and goals in effectual and
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planned manner. The plans also consist of actual number of employees who will be involved in
working operations.
Importance of human resource planning: The planning of human resource is helpful in
order to cope up with different type of changes that may arise in the future time. It is an
important factor which results in development of the overall organizations as operational plans
are linked with business strategies (Cox, Arnold and Tomás, 2010) Need for analyzing demands
and supply in the economy: There is an important need for analyzing the demand and supply of
human resources in the overall economy as all the available manpower will be easily identified
who are involved in the working operations thus enhancing growth and profitability of firms.
The demand and supply factor should be identified in order to achieve competitive advantages at
market places so firms will attain success in their business operations.
Analyzing demand and supply in Hotel Hilton: The planning needs of human resources are
identified at Hilton with the help of demand and supply curves. The current manpower is
analysed with the help of comparing present and future needs. The needs and availability of
human personnel are identified with the help of recruiting agencies so they can easily recruit new
employees who have skills and capabilities in order to perform the business operations. The
employees are recruited according to the budgets of firms in order to make the process
convenient for the overall business. The forecasting of demand and supply of human resource
department is related with analyzing the needs and demands of the personnel for the future time
durations. Thus Hilton Hotels will be able to gain competativeadvantages in the world of
competition among various service sectors.
TASK 2
2.1 Investigate and assess the current state of employment relations within the service sector
perspective in the UK
Unionisation refers to a process which make employee organizing of aorganization and
also act as intermediaries between company's management and employees so problems can
resolve in a easy way and protection of a safety and rights of a labor. In this company,
unionization govern a workplace of a environment and helps in making a effective
communication and healthy between a lower and a top level of a workers and management. In a
unionization a leader is selected by the peoples votes of a union (Glendon, Clarke and
McKenna, 2016) Functions having a collective bargaining for a employees working in
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aorganization and negotiating for having a better conditions of a work of their labour for
protecting a rights. Empowers a labour and also set a complained box where employees of a
company can share their problems and ask for a problem solution from a company.
Law of employment are a guidelines which determine all the activities of aorganisation.
Policies are formed from human resources in a company. Law of employees in a states of UK
that they protects the law rights of a employees and their strong relationship within a labours and
management should maintained. Law of employment state that their should be a minimum wage
rate decided by a human resource of a company which should be paid to every worker working
in an company. It is govern by a act name The National Minimum Wage Act, 1998. As there are
fixed working hours in which no labour is allowed to work it comes under a The Working Time
Regulations, 1998 and there are others law like leaves rights, flexible hours of work etc.
company considered these law while making employment policies (Daley, 2012)
2.2 How laws of employment affects management of human resources
Law of employment has an impact on management of a human resources of a company.
It helps organisation to achieve its objectives and aim in a very disciplined manner. Within a law
company have to work within a boundaries they cant cross their boundaries of law it will became
ill legal if they cross the boundaries of a law (Flamholtz, 2012)
These laws make a basic of making decisions of a company. Law help in making up of all
activities of their routine life and determining a terms and conditions of employment. It increases
a liabilities of company towards labour. Some laws of a company in determining its terms and
conditions are: Health and safety at work act 1974: It requires companies to take care of things which
can harm to their employees and protect their instruments, safety cloths should provide in
a company and precautions of a uncertainty situations. Safety signals can be placed so
that they can inform about the same. Licensing act 1964: Alcoholic beverages which are in hold should be licensed for selling.
They have to take a rights for selling beverages and should have separate bar for serving
them. Data protection act 1998:Their are acts of a companies that informations of a company
should not disclose with anyone (Fulton and et. al., 2011)
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 Equality act 2010: this act state that company should not discriminate between provide
of a services of a age, sex, religion, race, gender and ground disability.
 Employee liability insurance act 1969: this act states that company have to require to
give cover a insurance of a liability of a workers for any injuries by a labour working at a
workplace. Some others laws help in determining a rights of a workers and also guide
them for working. This law also includes right to safe working environment, right to
equal pay, the working time regulations,1998, the workplace regulations act, 1992, etc.
TASK 3
3.1 Job description and person specification
Job description refers to that document that is prepare after analysis a specific job. This
document contains information about the roles and responsibilities of a specific job, its
conditions, designations and scope (Kakuma and et. al., 2011). This is known as one of the
basic tool of human resource management. This support in enlargement of enterprise and at
the same time enhances one’s efficiency and effectiveness. Mainly, it helps manager in
identify the roles and responsibilities relate with a particular job and help in analyse how it
contribute in overall success of enterprise (Kraaijenbrink, Spender and Groen, 2010). In
hospitality sector, job description play a significant role as this helps in ensures that every
task and duty is perform by staff members of hotel in an effective way that are relate with
company’s aims and objectives. One of the major advantages of this is that it helps in decide
the roles and responsibilities of workers so company can reach its set goal. In case of Hilton
hotel job description and specification of a general manager is given below:
 General manager at hotel remain responsible for create a positive and healthy
environment at workplace and liable for guest satisfaction.
 General manager at Hilton hotel formulate both short and long term financial plans in
context with final aims and objectives of hotel.
 Manager is the one who remain responsible for ensure safety measures and issues related
with employees and other staff members.
 Managers is the one who remain liable to formulate various plans such as marketing,
sales, operational and many more.
 General manager at Hilton hotel implements the effective channels of communication to
increase efficiency of business activities.
It is very necessary that general manager of Hilton hotel should have some specific
qualities and skills to perform business operations and various other activities. It is very
important that manager must have critical thinking so that difficult situations can be
overcome (Manroop Singh and Ezzedeen, 2014). Further, it is essential that manager should
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have effective communication skills so that they can make the employees aware about their
specific roles and responsibilities. In addition to this, it is important that manager should be
multi task at a time so that all projects can be managed and achieved in an effective way.
Along with this, manager must have computer skills as use of computer is became an
essential part of enterprise (Ployhart andMoliterno, 2011). Manager should have the
knowledge to utilise all resources in an effective way so company can offer quality services
to its customers at affordable prices.
3.2 Comparison of selection process of various service industry
Selection process of an enterprise starts with the recruitment plan. Process of selection can
be expensive for firm but by recruit right candidate for right job at right time enterprise can
reduce its cost. Different enterprises adopt different process of selection for recruit a candidate
for a given job. This can be understood by following:
Selection process in health and social care enterprise start by first inviting large number of
candidates for apply the vacant job by uploading there CV’s on websites or offline. After that
they all are asked for interview (Sirmon and et. al., 2011). After that depth interview taken by the
management in which general questions are asked by the interviewer. Psychometric test is taken
place after that and when candidate clarifies all these steps then candidate is called up for group
discussion. After that reference check is done and candidate become the part of enterprise. After
that, at last selected workers are send for training to enhance and improve their skills.
In hotel industry select ion process starts with called up the candidates for vacant positions
at workplace. Interested candidates can apply their resume online on the site of Hilton hotel or
they can apply offline also. Screening takes place after that. In that organisation select the
candidates with minimum criteria. After completion of screening candidates are called for
interview, which help in two phases. In first phase only general questions are asked by
interviewer after that only selected candidates are called for second interview which take place in
depth. Telephonic interviews also take by management to examine the communication skills of
candidate. After that various tests such as computer, organisational skills and financial test takes
place. Reference check is done after that (Song and et. al., 2010). Finally, offer letter is given to
the individuals and they become part of firm and contribute in growth of enterprise.
TASK 4
4.1 Contribution of training and development to effective business operations
Today, training and development is known as one of the core element for any enterprise as
this ensure effective completion of all business operations (Tarique and Schuler, 2010). Training
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helps firm in offer maximum satisfaction to its customers. In hotel, industry, conduct training
and development program for new employees is very essential in order to help them to better
understand the working environment of firm and to offer better services to all guests. Further, in
order to maintain the goodwill and positive image of firm it is very necessary for staff members
to take part in development programmes so they can groom themselves to perform their duties in
an effective manner (Tarique and Schuler, 2010). In an competitive business environment,
workers are firm require to be more skilled and qualified to remain competitive in market. One
of the main reason behind training and development of employees is that it provide number of
benefits that can be understood by the following points:
 Increase job satisfaction of employees: When company conduct training programmes
for employees then they feel that enterprise is also support and encourage them to
perform their roles and duties in an effective way (Vörösmarty and et. al., 2010).
This enhance satisfaction of employees and at the same time help firm in terrain
them for long period of time.
 Enhance self confidence of workers: Programmes of training and development
improves employee’s efficiency and make them able to learn new skills which
enhance their self confidence and ensure delivery of quality services to guests.
 Precede workers towards their personal goals: Training programmes enhance
professional knowledge of employees and make them able to set their own personal
and career goals. In this way workers get opportunities to perform well and chances
of promotions.
 Train staff members to perform well in complex situations: Hilton hotel offer both on
the job and off the job training to its employees. During on the job training, they
learn more about real life situations and increase their knowledge how to perform
well in critical business situations.
Overall training and development programmes enhance workers knowledge and make
them able to perform their job roles in an effective way which directly contribute in
success of firm (Werner and DeSimone, 2011).
CONCLUSION
From the given project report, it can be summarised that concept of human resource
management helps manager in manager the employees and their actions at workplace which
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contribute in success of company. This play a big role in overall success and growth of enterprise
and provide various other benefits to company. Employees play a big role in company's success
especially in hospitality sector so it comes under the responsibility of manager to conduct
training an development progress for employees. This enhance their skills and at the same time
help firm in better satisfy needs and requirements of its customers. Various industries adopt
different process of selection as per their end results and objectives. An enterprise can formulate
a human resource plan in order to analyse the demand and supply of employees require to
complete business operations. It is very important for manager to consider various employment
laws while formulating compensation packages for staff members as this help in retain
employees for a long time period.
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REFERENCES
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management. Fish and Fisheries.12(1).pp.2-17.
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companies in Beijing: Definitions, differences and drivers. Journal of World
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assessment of its critiques. Journal of m anagement.36(1).pp.349-372.
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Song, C. and et. al., 2010. Limits of predictability in human
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Tarique, I. and Schuler, R.S., 2010. Global talent management: Literature review, integrative
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Vörösmarty, C.J. and et. al., 2010.Global threats to human water security and river
biodiversity.Nature.467(7315).pp.555-561.
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Werner, J.M. and DeSimone, R.L., 2011. Human resource development.Cengage Learning.
Online
Functions of HRM. 2017. [Online]. Available through: <https://www.keka.com/5-major-
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HRM practices. 2017. [Online]. Available through: <http://www.csb.gov.hk/hkgcsb/hrm/e-good-
practices/e-gp.htm>.
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