Human Resource Management in Service Sector

Human Resource Management in
Service Sector

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
1.1 significance of human resource management and analysing the role and purpose of Human
resource management in Thomson Tour operator..................................................................3
1.2 Developing and justifying human resource plan based on analysis of supply and demand
in Thomson tour operator.......................................................................................................4
TASK 2............................................................................................................................................5
2.1 Current state if employee relation within sector...............................................................5
2.2 Employment law affects the management of human resources.......................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Service sector organisation is requited to differentiate themselves in order to survive in
competitive environment. It is required by them to appoint experts, so that it can take support
from them in order to gain competitive advantage in market. The company appoints human
resource manager as an expert in order to differentiate themselves as specialist in the field by
demonstrating that they have particular expertise and unique approach. With increase in
competition in service sector the role of human resource manager has become very crucial. They
play very significant role in selecting and appointing skill and talented employees in order to
assist firm achieving goals. But now there role has more wide scope.
The Thomson tour operator company is being selected for conducting research. It is a
travel agency in UK
The purpose of conducting this study is to development the understanding about concept
and role of human resource management in service sector.
1.1 significance of human resource management and analysing the role and purpose of Human
resource management in Thomson Tour operator
The tour operator refers to the industry that provides various services to travellers. The various
industries conduct various activities such as planning, arranging, organising various trips and
tours foe travellers (Yazici, Beyca and Zaim, 2017). Human resource management plays very
crucial role in organisation. It assists enterprise in managing its Human resource that are the
more significant resource that has important contribution in achieving goals and objective for the
firm. It also assists tourism enterprise in organising and arranging for various activities (Li and
Jiang, 2017.)
The role and purpose of human resource engagement in travel industry include:
1. Planning-Human resource planning include identifying the need of number of employees
in the future. The plan made By Personnel manager is based on goals of organisation.
Various factors are considered by human resource manager before making plan these
factors are enterprise situation, strategy, analysing the impact of various environmental
factors on various business activities. These plans are being Formulated by Personnel
manager in order to align human resource strategy with firm goals and objective. T he
purposes of human resource management is to ensure that sufficient amount are workers

are available for performing various activities effectively and efficiently in travel
industry. Employees are required for providing various services to traversable.
2. Staffing- Human resource manager plays significant role in selecting candidates. It is a
very critical role that is being played by Personnel manager especially in-service
industry. The employees' behaviour has significant impact on the growth and success of
tourism industry. Staffing refers to the process of hiring right candidate for right job. It is
very critical role as personnel manager have to be very careful when selecting for
candidate. As this may have great effect on company performance as well.
The purpose of personnel manager includes ensuring that best and talented candidates are being
chosen so that they could assist firm not only in achieving the goals but help tour operator
industry in maintaining their performance in market.
3. Orientation, Training and development-The personnel personal manger aims at providing
orientation to new employees in order to asst them in adjusting into new working
environment. Training and development activities in travel industry help workers in
enhancing their skills in order to improve their performance in organisation. This enables
them to provide services to travellers and visitors in effective and professional manner
that have direct impact on Image of Tour operator .It assists organisation in developing
brat image and increasing number of customers.
4. Employees relations-Employees relation reflects the environment in organisation The
role of personnel manger is to ensure that There is effective relationship between
employees and the company. As the relationship between employees have great effect on
the performance of the enterprise.