Human Resource Management Service Sector

Human Resource Management in
Service Sector

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
1.2 Developing and justifying human resource plan based on analysis of supply and demand in
Thomson tour operator...........................................................................................................6
TASK 2............................................................................................................................................7
2.1 Current state if employee relation within sector...............................................................7
2.2 Employment law affects the management of human resources.......................................8
TASK 3............................................................................................................................................9
3.1 Job Description and Person specifications.......................................................................9
3.2 Comparing the selection process of two different service industry...............................12
TASK 4..........................................................................................................................................13
4.1 Training and development function in Thomson tour operator company......................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Service sector organisation is requited to differentiate themselves in order to survive in
competitive environment. It is required by them to appoint experts, so that it can take support from
them in order to gain competitive advantage in market. The company appoints human resource
manager as an expert in order to differentiate themselves as specialist in the field by demonstrating that
they have particular expertise and unique approach. With increase in competition in service sector the
role of human resource manager has become very crucial. They play very significant role in selecting
and appointing skill and talented employees in order to assist firm achieving goals. But now there role
has more wide scope.
The Thomson tour operator company is being selected for conducting research. It is a travel
agency in UK
The purpose of conducting this study is to development the understanding about concept and
role of human resource management in service sector.
TASK 1
1. Significance of human resource management and analysing the role and purpose of Human resource
management in Thomson Tour operator
Human resource was earlier known as personal administration. The field was clearly defined in
US in 1920s which was largely concentrated to technical aspects such as, hiring, evaluating, training
and compensating employees. It was very much related to staff functions in the companies. However,
traditionally, the department had no focus on employee relations and employment practices. Hence, it
was assessed that personal administration was lacking in unified paradigm. Due to substantial
corporate pressure in 1970, an increase in requirement of strategic planning developed human resource
functions in the organizations.
The tour operator refers to the industry that provides various services to travellers. The various
industries conduct various activities such as planning, arranging, organising various trips and tours foe
travellers (Yazici, Beyca and Zaim, 2017). Human resource management plays very crucial role in
organisation. It assists enterprise in managing its Human resource that are the more significant resource
that has important contribution in achieving goals and objective for the firm. It also assists tourism
enterprise in organising and arranging for various activities (Li and Jiang, 2017.).

Human resource management plays an important role in welfare of the company. The process
of recruitment and selection is the core process of HRM. It also ensures that interest of the employees
that are working in the organization are kept protected. Moreover, all the policies and procedures being
issued by the top-level management is followed at the workplace. An effective human resource
manager brings consistency in human resource practices and improves human relations in the
organisation. Personal manager assist business entity in dealing with various issues related to
compensation, business development, safety, wellness, benefit, worker motivation, training etc.
The role and purpose of human resource engagement in travel industry include:
1. Planning-Human resource planning include identifying the need of number of employees in the
future. The plan made By Personnel manager is based on goals of organisation. Various factors
are considered by human resource manager before making plan these factors are enterprise
situation, strategy, analysing the impact of various environmental factors on various business
activities. These plans are being Formulated by Personnel manager in order to align human
resource strategy with firm goals and objective. T he purposes of human resource management
is to ensure that sufficient amount are workers are available for performing various activities
effectively and efficiently in travel industry. Employees are required for providing various
services to traversable.
2. Recruitment-The role of human resource manager is to identify the need of recruitment and
analyse the appropriate source. There are mainly two sources of recruitment these are internal
and external. They have to plan advertisement in order to communicate candidates about the
job vacancy and conduct recruitment procedure.
3. Staffing- Human resource manager plays significant role in selecting candidates. It is a very
critical role that is being played by Personnel manager especially in-service industry. The
employees' behaviour has significant impact on the growth and success of tourism industry.
Staffing refers to the process of hiring right candidate for right job. It is very critical role as
personnel manager have to be very careful when selecting for candidate. As this may have great
effect on company performance as well.
The purpose of personnel manager includes ensuring that best and talented candidates are being chosen
so that they could assist firm not only in achieving the goals but help tour operator industry in
maintaining their performance in market.