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Human Resource Management in Service Sector Assignment

   

Added on  2020-10-05

13 Pages4192 Words424 Views
Professional Development
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Human ResourceManagement in ServiceSector
Human Resource Management in Service Sector Assignment_1

TABLE OF CONTENTSINTRODUCTION.........................................................................................................................1TASK 1........................................................................................................................................11.1 Importance, purpose and role of Human resource management..................................11.2 Human resource plan (HRP) on the basis of supply and demand.................................3TASK 2........................................................................................................................................32.1 Current state of employment relations..........................................................................32.2 Impact of employment laws on HRM in the UK.............................................................4TASK 3........................................................................................................................................53.1 Job description and Person specification......................................................................53.2 Employment selection and recruitment process............................................................7TASK 4........................................................................................................................................94.1 Contribution of training and development......................................................................9CONCLUSION.............................................................................................................................9REFERENCES..........................................................................................................................10
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INTRODUCTIONHuman resource management (HRM) is the strategic approach to efficaciousmanagement of employees and employers in company which help business to gain competitivebenefits. It is concerned with motivating, hiring and maintaining effective workforce withincompanies (Bailey and et.al., 2018). The present report is based on TUI which is operating inthe travel and tourism sector of UK. It is one of the biggest travel group companies across worldthat runs 1600 travel business agencies and 6 airlines with around 150 aircrafts. TUI providestheir services to a large customer base. They have approximately 67,000 employees that areworking in the organization effectively. TUI group is the world’s number one tourism businessthat is leading the industry. The study will explain value of human resource management andidentify its purpose and role in firm. It will also define the human resource plan along withdiscussing recruitment and selection process of organization and contribution of training anddevelopment in its effective operations.TASK 11.1 Importance, purpose and role of Human resource managementImportance of HRMHuman resource management plays an effective role by resolving the issues and dealswith many conflict situations in firm. It is related with various other activities of company likecompensation, safety, benefits, well-being of staff members, performance management,training, etc. The importance of this function is to increase business productivity, growth andworker's performance in firm (Keep, 2014). It affects all features of business because it supportsemployees and employers that are the most effectual resource in company. Role and purpose of HRMHuman resource management role is to suggest and give direction to team and managestaff members in company. In travel and tourism sector HRM is very important for managing thecustomers and people in TUI. Thus, the organization has huge operation in this sector for thatthey need to manage their work as well as for their employees, so for that they HRM operate allthe function of firm (Shantz and et.al., 2016). In their role hiring and recruiting worker,coordinating with them for making profits and developed strategies are stages that they need tomanage effectually. Working together: To developed people skills and knowledge human resourcemanagement team work with all level employee of TUI. They advise supervisors andmanager to depute worker's to various roles in company that will help adapt successfully1
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in business environment. Firm has flexible feature they shifted employees around all thedifferent business functions which is based on industry's priorities and worker'spreferences.Commitment building: Human resource management suggest plans and strategies forraising employee commitment to TUI. It will begin with matching worker with their rightplaces according to its education and qualifications and include recruiting activity. Hiringnew people in organization must be committed to HRM job professions and spiritchallenged throughout year by its director.Building ability: TUI is a German travel and tourism sector company that run itsbusiness successful on the bases of building capability and commitment of HRM. Theyhelp an enterprise to developed competitive advantage that include building the ability ofthe organization. Thus, so it will provide a different set of products and services to itsconsumers (The Role of Human Resource Management in Organizations, 2018).Therefore, to build an effective team or HR department TUI can compete with othercompetitive organizations in business world. Through motivation, guidance and directionthey can build or increase the capacity of employee and firm. By HRM helping activitypeople can stay connected with its company facilities over the long time period.Addressing issues: HRM need to communicate or coordinate with employees in TUICompany to identify their issues and problems at workplace. Thus, to implementstrategic plans they have to address changing requirement and needs of workers. Onthe other side it perpetually shifting competitive business market. Workers benefitpackages must be continuously evaluate for prices to employer. HRM resolve peopleissues and offer them good package of job benefits in company.Role as Mediator: In TUI, there are many employees are working together at samework place. Thus, all they have different perspectives and opinions that might be createconflicts or misunderstanding between worker and management (The Role of HumanResource Management in Organizations, 2018). Therefore, HRM of this firm play its roleas mediator and make peace among them and try to communicate with all of them forthe purpose of resolving their issues. Purpose of HRMThe aim of human resource management is to build an effective team who help them inmaking TUI business more powerful and successful than its competitors. They need to operateall the management levels perfectly and create healthy and collaborative environment in work2
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