Human Resource Management in the Hospitality Industry: A Case Study of Shangri-La Hotel, London

HUMAN RESOURCE MANAGEMENT FOR SERVICE INDUSTRIES
(UNIT 9)

Table of Contents
Introduction...................................................................................................................................2
1.1 Analyzing the role and purpose of human resource management in hospitality industry. 3
1.2 Justifying a human resources plan based on an analysis of supply and demand for
hospitality industry business......................................................................................................... 5
Conclusion..................................................................................................................................... 7
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Introduction
With the help of this assignment, an understanding is developed in order to analyze the role
and purpose of HRM in a selected service industry. This is done by taking the example of
Shangri-la hotel which is located in London. In the second half of the assignment, a justification
is provided with the help of a human resources plan. This plan is based on the analysis of supply
and demand for the services industry in the UK.
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1.1 Analyzing the role and purpose of human resource management in
the hospitality industry
Human resource management is all about planning, selecting, hiring, training and managing the
human resources in an organization. The members of the HRM group of the Shangri-la hotel are
dedicated to selecting the best employees for the hotel who will add more values to the
services and products of the hotel. Hence the role of HRM department in the hotel industry is
playing a very important role in the organizational success and also contributing in providing
better services to the customers (Bratton and Gold, 2017). Following are the main functions of
HRM in the hotel:
 Analyzing the job requirements in the hotel
 Planning for recruitment
 Selection of appropriate candidates for suitable positions
 Reviewing the performance of the employees and then providing
 Training the existing employees of the hotel for better services providing
There are various personal, organizational and societal objectives of the HRM department in
the hospitality industry. But, following are the main roles and purposes of the HRM department
in the Shangri-la hotel under the hospitality industry of UK:
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