Human Resource Management: Scope, Purpose, and Key Elements

This report analyzes the scope and purpose of HRM, key elements, and the impact of HR practices on productivity and performance. It includes a case study of Mont Rose College.

Human resource management

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Scope and purpose of HRM.........................................................................................................3
Key element of HRM...................................................................................................................5
TASK 2............................................................................................................................................8
Internal and external factors that affect HRM decision-making.................................................8
Human resource management practice......................................................................................10
REFERENCES..............................................................................................................................16

INTRODUCTION
Human resource management plays important by managing and organizing people within
firm in order to achieve objectives of company. HR manager make effective utilisation of people
by increasing their performance and productivity so that firm can gain competitive advantages in
the industry. Therefore, purpose of HR is not only to recruit and select employees but to also
plans for growth and development of people so that they are motivated to work hard for company
goals. This report analysis of Mont Rose College that was established in 2006 which provides
higher education to student so that they can enhance their knowledge and skills for better future.
There are various roles and purpose of HR manager in achievement of Mont Rose college goals
and objectives. It also analysis and evaluates various internal and external factors that impact on
decision-making of HR manager in Mont Rose college.
TASK 1
Scope and purpose of HRM
Scope and operation of HRM is wide as it is responsible for recruiting, selecting
appropriate candidate for right position so that they can effective perform various function of
organization effectively. Manager of Mont rose college continuous supervise and monitor that
employee's performance so that it can plan ways to improve them. It also ensures that minimum
amount of employees is present in firm so that needs of students can be meet as earlier as
possible. Therefore purpose of HR Manager in Mont rose college is to recruit, select and trained
employees so that company can gain competitive advantages in the industry.
Various function of HR manager in Mont rose college are as follows:
Manages people: Mont Rose college is large organization with number of employees so HR
manager is responsible for managing and recruiting right person for right job so that it can
perform work within less time and cost. Therefore, it can be stated that role of Manager of Mont
rose college is to plan, select and train and develop employees so that they are able to perform
specific work effectively and helps in growth and success of company (Newman, A. and et.al.,
2016). Thus, helps in arranging and retaining highly skilled and talented employees in the
company.
Employees Welfare: It included various activities and policies, rules and regulation of firm that
helps in welfare of employees so that they are highly motivated and influenced to work for

common goals in coordinate manner. HR manager of Mont rose plans for providing various
benefits such as free medical facilities, housing facilities and insurance to ensure health and
safety of people. It also builds strong interrelationship among employee's so that they try to
avoid conflict and work as a team that helps it in gaining competitive positioning in the industry.
At the same time plans to organise training and development program so that individual within
firm are able to perform specific task in best possible manner and easily adopt to various changes
in the environment.
Industrial relationship: It is another role and responsibility of HR manager in Mont rose
college is to plans for roles and function that have to be performed by particular employees
within firm. Therefore, it helps in reducing conflict and confusion among people regarding task
and activities to be performed and save lot of time so that firm can gain competitive position. HR
settles various problems and grievance of employees by interacting with trade union or people
working in the organisation. So it helps in resolving various issue faced by people while
operating various function in the company and motivate them to work as team. HR manager
protect company from various internal threats that can adversely impact on performance of Mont
rose college.
Therefore, it can be stated that scope of HR is wide as it is not only responsible for hiring
right person at right job but it also supervises and monitor various activities of employees within
firm. HR manager also explains about roles and responsibilities of each employee within firm
through induction and orientation thus reduce chance of misunderstanding. It also plans for
growth and development of people by organizing various training and development program so
that they are motivated to work for growth and success of company. At the same time solve
various problems and issue so that student are provided better and qualitative services within
limited time. On the above basis various purpose and importance of HRM within Mont rose
college is to meet needs of employees and follow all rules, regulation and laws while operating
its function.
Benefit of HR practices to employees of firm
To meet needs of employees: One of the functions of HR management is to meet needs of
various individual that are performing different function in firm. HR manager identify various
needs and preference of employees and recent trends that may motivate and influence individual
to put some more extra effort so that firm can enhances its market share. HRM plans of firm

plans for attractive incentives and compensation plans in order to meet basic needs of individual.
But is somebody has needs of recognition than HR plans to organize an event where employees
that have work hard in previous year are recognized and it also uses social media to promote its
hard work and dedication. Such strategies used by HR helps company in building strong brand
image and retention and satisfaction of employees needs effectively (Diaz-Fernandez, Pasamar-
Reyes and Valle-Cabrera, 2017). It also promotes and transfer employees within firm on equal
basis so that they are influenced to work in an coordinate manner. Therefore, helps in retention
and satisfaction of needs of employees in most effectively manner and reduce cost of recruit
more employees within firm.
Law compliance: Its purpose is to ensure that company complies with all laws while planning,
selecting, termination and promoting employees in firm. HR of Mont rose college also ensure
Health and safety of individual thus reducing various cost of company and helps in increasing
productivity and performance. Therefore, compliance of various law, rules and regulation is
important so that company can expand its business in long run and meets demand of customer’s
quickly.
Benefit of HR practice to employer of firm
Helps in increase productivity and performance of employees: HR practices of Mont rose
college helps in improving performance of employees as manager continuously supervise and
monitor performance of each individual so that set goals can be achieved.
Increase profitability: Mont rose college profitability and sales volume increase as customers
are provide qualitative service within limited time period. Therefore it helps in enhancing brand
image, customer satisfaction and contributes in growth and success of enterprise.
Various approaches of recruitment and selection of employees within firm
Recruitment and selection: Recruitment is a positive process that involves activities related to
influencing large number of people to apply for particular position within firm.
Selection is negative process where company choose the best individual among the pool to get
right candidate.
Manager of Mont rose college uses social media and online sites in order to influence
people that have skilled and knowledge pertaining to particular job to apply for specific job.

Employees can be recruited through internal and external source for performance of various
functions within Mont rose. Therefore there are two approaches of recruitment of employees
such as external and internal.
Internal source of recruitment
Company mostly use internal source to recruit and select employees as it helps in motivating and
influencing them to work hard for growth and success of company.
Advantages: Helps in raising productivity and motivation level of existing employees.
Disadvantages: Company cannot able to hire new employees within firm thus restrict new ideas
and innovation to be brought within organisation.
External source
Advantages: But if firm hires and select new employees for external source it bring new energy
and innovation within firm
Disadvantages: Create negative competition and conflict or dissatisfaction among existing
employees.
Whereas for selection of employees three stages that have to be passed by individual such as
preliminary interview to get to know about background of person than written test and finally
last interview and medical test. Thus, on all such basis of interview and written test HR make
decision to hire particular person within Mont rose college.
Advantages: Selection of best candidate among large number of people.
Disadvantages: It included lot of time, money and effort need to be spend for effective selection
of employees.
Function of HRM in talent management and increasing productivity and performance of
individual
There are various key elements of Human resource management that are to be used in
order to recruit and select appropriate candidate so that it can perform work quickly and easily
without much resistance. It helps in increasing performance and productivity of employees and
satisfying needs of student and their parents in most appropriate manner so that company can
gain competitive advantages. Therefore, various key function of Human resource management
planning model of Mont rose college are as follows:
Various function of HR such as planning, organising, recruiting and selecting appropriate
candidate helps in management of talented and skilled employees within organisation.

Evaluation of various functions that helps in enhancing productivity and performance of
employees are as follows:
Organisation: Main function of HR manager is to achieve objectives of company by
coordinating and integrating various function of each individual and department towards goals of
company. So it plans for strategies that can helps in achieving desired target by optimum
utilization of different individual within firm. HR manager of Mont rose college plans for
providing good environmental condition and building strong relationship so that employees work
as team rather. Employees can easily communicate and exchange their view, ideas , opinion to
top management of firm so it helps in bring new changes and innovation to promote growth and
success of company. Manager also encourage employees to actively participate in various
activities and function so that employees can learn new things from each other culture.
Therefore, all such framework of HRM of Mont rose college such as learning and development,
planning to enhance their skill and following values and culture of each others help in gaining
competitive positioning.
Forecasting requirement of employees: It another function of HR is forecasting requirement of
employees within firm in near future so that firm is able to meet demands of customer’s within
time. It identifies number of employees present within firm and number of employees to be need
in order to perform various function of company.
Payroll: HRM is responsible for deciding payment or salary to be given to particular individual
by considering various factors such as attendance, Provident fund and various deduction and
taxes and incentives earned by employees while performing various functions. Thus, it collects
data related to information about payment to be made to particular individual and helps in
satisfying needs and resolving various complains related to compensation. HR also rewards and
recognize employees that have performed extremely hard so that firm can achieve its objectives.
Therefore, it not only motivates individual but also other employees to work hard for
achievement of predetermined goals.
Time and attendance: Another element that is considered by HRM of Mont rose College is to
maintained data related to timing and attendance of employees within firm. Company has use
innovative and creative technology such as biometric in order to maintain records of timing and
attendance of number of employees within firm on particular dates. Thus, minimise error of

mistake and miscommunication regarding attendance thus helps in effective functioning of HRM
in Mont rose college.
Benefit administration: It also supervises and monitors various benefits that are enjoyed by
particular individual within firm such as incentives, compensation and retirement or medical
benefits. So that it can prepare final report on basis of gather information regarding which
employees has work hard to get all such benefits and helps in growth and success of firm
(Armstrong, Landers and Collmus, 2016). HR manager of Mont rose also uses KPI in order to
monitor performance of employees so that it can plan for development, growth and promotion of
individual.
HRM information system: Another element that is to be considered by HR manager that helps
in effective functioning of HR manager by providing various data related to particular employee.
Information system collects data related to personal information of individual, compensation
plan and capabilities and skill that can be used by manager while promoting and transferring
employees within firm (Rothenberg, Hull, and Tang, 2017). On the basis of information it can
plans for various things such as training to be provided and to promote particular person so that it
can motivated to put more effort so firm increases its profitability and market share.
Employee's Self services: As there are large number of employees working within firm so every
individual have some or another queries and issue related to salary and attendance or some body
has done overtime. Employee's of Mont rose company can easily see their attendance and
approximately salary of month and can put their grievance through system. Thus, it helps in
effective coordination and cooperation and saves lot of time of individual as well as of HR thus
helping in growth of firm.
Report: This is last and most important element of HR manager is to make continuous report on
performance of particular individual. Manager of Mont rose college supervise and monitor
employee's on regular basis and on the basis of that make report of performance of particular
individual. Thus, promoting and transferring or providing more benefits on equal basis and
influencing them to work effectively so that firm can gain competitive advantages in the
industry.
HR innovative practice helps in raising productivity and performance of employees in Mont
rose as they are highly motivated and inspired with work environment. Employees are provided
attractive compensation and incentives so that they can increase productivity and performance

and work for achievement of organisational goals. HR manager of Mont rose is highly
experienced so that it can effectively recruit and select large number of employees. It also
resolve conflict and confusion thus helps in effective coordination and performance of work so
that clients needs are satisfied in effective manner.
Therefore HR manager by using all such elements is able to motivate and influence
employees to work hard for achievement of objectives. HRM by continuously monitoring and
evaluating performance of individual is able to plans appropriate strategy that can be used to
influence employee to work hard and promote growth and success of firm.
TASK B
5 Evaluation of process and rational recruitment of HR practices
HR has decided various ways to recruit employees within firm such as internal and external
sources to attract individual to apply for the desired post. HR of Mont Rose College first
recruits employees from internal sources in order to motivate and influence employees to
work hard and effectively. But sometimes HR recruit new employee through advertisement
in social media to bring new blood and innovation within firm.
6 Analysis of importance of employee relation in influencing HRM decision making
Strong relationship among employees reduces HR efforts to motivate and influence
employees to improve their performance and productivity for growth of firm. Employee relations
have huge impact upon decision making of HR department. Organisations uses various
techniques to improve their employee relation such as motivation, monetary benefit, flexible
working and best organisational policies. Good employee relations are vital in terms of retaining
employees and to enhance their performance. For instance, if employees do not find
organisational culture interactive and flexible then they may think to choose other competitive
organisation as their employer. In such cases organisation may lose talented employees. Thus for
receiving optimum benefits from the staff members it is essential to maintain good employee
relation so that staff members can deliver productive outcome. For this purpose, HR department
has to take several measures and decision related to work culture and employee benefits which
are sufficient to constantly groom employee-employer relation.
Flexible organisation:
It refers to such organisation where no definite rules and regulation, way of communication
is fixed so strong interrelationship among employees helps in bring new changes and innovation

and their adaptation within organisation. Employees can easily communicate with each other in
flexible organisation and work as team towards desired goals. HR manager of Mont rose college
has flexible organisation policies so that various changes of external environment can be easily
accepted. HR manager motivated employees of Mont rose to easily adapted to various changes in
environment so that company can get competitive advantages and earn maximum amount of
profitability. Therefore, it can be stated that Mont rose college have flexible organisation
structure that helps in continuous growth and success of enterprise. In order to build good
employee relations HR department also need to improve its decisions related to flexible working.
For example, organisation allow human resources to work in a flexible work environment so that
they can work with more focus and efficiency. Contrary to this if company does not have any
flexibility in its practices then it can discourage employees can also fill them with anger or
dissatisfaction and ultimately poor retention or declining quality. It is reflected in productivity
and individual performance of the employees.
Working practices: Strong relationship in work practice helps in effective coordination and
cooperation among employees to work as team thus HR decision making reduce to manage
people effectively for common goals. HR manager of Mont rose college has clearly defined
roles and responsibilities that need to be performed by each employee in order to reduce
confusion and conflict between employees. Supportive and friendly environment of Mont
rose college provided by HR of helps in reducing employment turnover and in enhancing
employees satisfaction.
Employer of choice: If employee have employer of their choice and strong relationship with
employer than they can easily share, new and innovative ideas thus helps in improving their
performance and affect on HR decision to plan for their growth. Mont rose college has
employer that is innovative and polite nature with effectively leadership style that motivated
and inspired different individual to work hard for growth and success of firm. Employer of
Mont rose continuous motivates individual that are working in the firm to share their
feedback and suggestion through social media or official websites. While implementing HR
policies management also ensure that it meet all the expectations of employees. When
companies are successful in being employer of choice then it results in greater involvement
of staff members. Like staff members of Mont Rose college always demand for good
incentives and flexible working. When college is able to meet these demands then its staff

members try to become more loyal to the college and they also work with more dedication.
It also creates good perception of college among staff members which is beneficial in
motivating staff members as well.
7 Impact of Key element of employment legislation that affect HRM decision making
Fair Labour Standard Act: As per this law it is mandatory for the organisations to pay
minimum wages to employee as per the market norms. The employers are prohibited to
discriminate in paying wages on any grounds. HR department of Mont rose college also
ensure that minimum wage is paid to employees that work 40 hours in week. It also stated
that employees should be terminated and promoted on equal basis so such law helps
manager in making various crucial decisions for survival of company. In employee benefit
programs as well as in recruitment or termination procedures Mont Rose college follow all
legal requirements. The failure to do so can result in employee dissatisfaction and even legal
penalties.
Occupation Health and Safety Act: This was introduced in 1970 and stated that health and
safety of employees should be firm. Therefore, HR manager use various techniques and
measure to ensure safety of people and provide good working environment so that they are
motivated to enhance their performance. Within MR college there are proper health facilities
so that occupational risk like accidents or injuries can be avoided or treated. The college
infrastructure and services are safe for utilisation so that students as well as college
employees feel safe and secure. Meeting these security needs is one of the motivation factor
as well as one of essential criteria from perspective of individual wellbeing and way of
maintain good employee relation.
Equal Pay Act: It means equal payment to be made to various employees that are having similar
skills and knowledge. Thus, HR pay equal compensation and incentives benefit to all
employees so that they can work in coordinate manner for company goals.
Civil right Act: It explained that employees should not be discriminated on basis of caste,
religion and colour or nationality while selection and training and development of
employees. HRM ensure that it does not discriminate among people while planning for
training and promotion to ensure effective performance of employees.
Equal opportunities: HR manager provide equal opportunities to all employees so that they can
utilise their capabilities and skill for achievements of company gaols. HR manager of Mont

rose ensure that equal opportunities are offered to employees while promotion, recruitment
and selection of individual.
Fair wages: HR manager ensure that fair wages need to be paid to each individual that are
working in the organisation. It ensure that equal and attractive compensation is provided to
both male and female employees in Mont rose college.
Working time: HR manager has set standards working hour in which employees need to
work so that sufficient amount of rest can be given to manager. Proper break and
interval in Mont rose college has helped in enhancing employees satisfaction level.
HR manager of Mont rose college by following all such laws and rules is able to ensure safety
and security of each employees and motivate them to work hard so that it can enhance its
brand image.
8 Analysis employee’s relationship in influencing decision making in Mont rose college
Thus, it can be analysis and evaluated effective relation between employees in Mont Rose
college helps in coordination and cooperation among employees’ and reduces effort of HR to
think way to resolve various issues. Strong employee relationship is important as it helps in
achievement of goals and reduces HR efforts as employees learn and enhance their knowledge
and skill form each others. It can be stated that strong relationship between employees helps
individual to work as team to face different challenges and effectively utilise their opportunities
in external environment. HR manager of Mont rose college make different decision to coordinate
work of different individual so that company can grow and expand its market share. HR manager
plans various strategies and techniques to inspire individual to work as team so that company can
deliver better services to customers.
Internal and external factors that affect HRM decision-making
Internal factors refers to organisational structure, policies of company and culture of firm
that impact on decision-making of HRM whereas external factors refers to preferences and needs
of people, policies of government and economic condition that impact on HRM decision-making.
Therefore, various internal factors that impact on decision-making of HRM of Mont Rose
college are as follows:
Level of growth: HR manager decision-making depends upon level of current growth and
expansion of company in the industry. As Mont rose college is continuous growing and
expanding in UK and across nation so HR has to plan for recruiting and selecting more and more

employees in order to provide quick and effective services to students of Mont rose college.
Therefore, high grow rate influenced decision-making of HRM to recruit more and more
efficient employees.
Policies of company: Another internal factors that influenced decision-making of HRM is
policies, rules and regulation of company. Mont rose college policies to select and promote
employees on equal basis thus manager has to follow such rules while making decision (Guest,
Panayotopoulou and Chytiri, 2017). It also ensures health and safety of employee's while
operating its various function and compensation to be paid as per norms and regulation of firm.
Organisational culture: It refers to beliefs, values and culture of various individual within firm
so HR manager while planning various motivating techniques considered culture of person (Lee,
and et.al., 2019). So that they can be influenced and highly motivated to work in such
organisation that provide importance to their culture, values and belief. Employees by
understanding each other culture, beliefs, and preferences are able to work together for common
objectives.
Organisational conflicts: HR manager has to understand employee’s attitude and preference in
order to reduce conflict regarding organisational goals and individual goals. Manager of Mont
Rose coordinate individual goals with organisational goals so that individual are ready to
improve their performance and productivity. Effective employee’s relationship reduces efforts of
manager to resolve conflict between individuals. Employees of Mont rose college work as team
and put extra efforts so that company can gain its objectives and gain competitive advantages.
Organisational structure: It also affects decision-making of HRM as per organisational
structure of company it decides various roles and responsibilities played by each person in the
firm. It also affected decision-making of HR manager regarding interrelationship and
communication between employees on various issue in Mont rose college. Employee by
knowing each other roles and responsibilities coordinate with each other thus avoid conflict and
work as team for company goals.
External factors that impact on HRM decision-making
HRM of Mont rose college considered both internal and external factors while decision-
making in order to promote growth of company. Various external factors that impact decision -
making of HR manager are as follows:

Political factors: Governance of UK has made various policies in order to ensure health and
safety of people working in the organisation. Government has forces company to follow various
rules and regulation while managing, recruiting, selecting, promoting and terminating employees
in the company.
Economic Factors: It also influences decision-making of HRM as economic condition of UK is
not good , there is high unemployment rate and low disposable income. Therefore, HR can easily
recruit highly skilled, qualified and experienced employees at nominal pay. But at the same time
need of employees have increased due to recession so HR has to plans various method in order to
satisfy their needs.
Social Factors: HR manager has to plan techniques and method to recruit, motivate employees
within firm on basis of social values, culture and belief of individual (Ahammad, Glaister and
Gomes, 2020). As UK has younger generation so HR of company has to plans method that can
motivate Youth people to work effectively for achievement of organisational goals.
Technological factors: This factors change continuously so HR Manager has to analysis and
evaluates various technology available in the industry that it can used to monitor performance of
employees. Such as HR has use biometric system and management information system to collect
accurate data of related to employees and make decision regarding promotion and transfer.
Human resource management practice
1 Job specification for Receptionist
Job specification
Education: Certificate in diploma is required and certificates and training preferred.
Experience: At least 2- 3 years experienced required in receptionist job.
Training: It is compulsory required.
Judgement: On the basis of good communication skill and ability to manager customers and
records of company.
Responsibilities:
 To welcome and greet guest in positive and helpful attitude.
 To handle various call and maintain records of various students,
 Helps in maintaining security and privacy of college.

 Provide excellent services to customers.
 Providing various information through mails to students and teacher about various
programs and meeting of college.
Skills: various skills are required in order to provide better customers services and guidance
about college such as:
 Good communication skill
 Technical knowledge
 Interpersonal skills
 Prioritising various activities.
Character-sticks:
 Positive attitude
 Open to people
 Charming personality
 Ability to work under pressure.
 Ability to remain calm.
Interview Question:
 What are primary activities of receptionist?
 Do you able to communicate with unknown people?
Explains about your previous experience as receptionist?
Rationale
Individual will be selected and recruit in the firm on basis of experiences and skills and
knowledge way to welcome guest. Candidate that have diploma are mostly selected given
chance to come for further interview. Individual those have good communication and
interpersonal skills are mostly preferable and selected for desired post. Therefore manager of
company will be selected on basis of its various skill, knowledge and experience in finance
field.
Job offer letter
To
John Michael
Pleased to inform you that our company has selected you for position of receptionist in our

Mont Rose college. So if you choose to work with our firm than you have to provided various
essential documents such as 10, 12 mark sheet, graduation and bank account number.
Therefore by accepting and confirming job offer letter ensures us that you will be joining
from 12 March 2012.
Thank you
2 CV for assistance teacher
Resume
Henry Markson
Location: London
Telephone number: 7802384059
Email Id: [e-mail]
Professional Profile:
I have experience as an assistant professional for more than 4 years in Primrose Hill to provide
assistance and guidance to all lecture about various subjects and the way to teach students in
classroom. I have worked with young and energetic people and helps a lot in growth and
success of Primrose Hill. My good communication skills and ability to influence people have
helps in effective guiding to other teachers in the primary school.
Core skills:
 Ability to influence other people.
 Technical knowledge.
 Good communication skill.
 Literacy knowledge about various subjects.
Career Summary:
Feb-2020-Present
Bedford College
Supporting and helping other teachers in performing their duties for at-least 4 years.
Key responsibilities
 To helps and guide teachers in planning for mid term and final exams.

 Planning for various support services that enhance knowledge of students
 Planning for activities that teachers can used to improve learning abilities.
 Various games and other curriculum activities the helps in development of students.
Achievement:
Has been awarded and recognised in Primrose Hill for providing better guidance and support to
teachers so that they can improve skill and knowledge of student that they can use for growth in
future career (Pham, Tučková and Jabbour, 2019.).
CONCLUSION
From the above report it can be concluded that Human resource management plays an
important in Mont rose college by recruiting and selecting large number of people that have high
skilled and knowledge to perform various function of organisation. It also plans for growth and
development of employee’s performance and productivity so that company can gain competitive
advantages in the market. It can also be explained from above analysis that employees of Mont
Rose are highly motivated and experienced that work together for common goals of firm.

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