Functions of HRM in Workforce Planning and Recruitment Methods
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This document discusses the purpose and functions of HRM in workforce planning, including recruitment and selection. It also explores the strengths and weaknesses of different recruitment approaches. Additionally, it covers the benefits and effectiveness of various HRM practices.
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HUMAN RESOURCE MANAGEMENT
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Table of Contents INTRODUCTION...........................................................................................................................1 LO 1.................................................................................................................................................1 P 1 Purpose and the functions of HRM that are mainly applicable to workforce planning and resourcing.....................................................................................................................................1 P 2 Strengths and weaknesses of different approaches to recruitment and selection..................2 M 1 Functions of HRM can fulfil business objective..................................................................4 M 2 Strengths and weaknesses of different approaches to recruitment and selection.................4 LO 2.................................................................................................................................................5 P 3 Benefits of different HRM practices......................................................................................5 P 4 Effectiveness of different HRM practices.............................................................................6 M 3 Different methods used in HRM practices...........................................................................7 LO 3.................................................................................................................................................7 P 5 Importance of employee relations in respect to influencing HRM decision making............7 P 6 Key elements of UK employment legislation and influence on HR decision making.........8 M 4 Key aspects of employee relations and employee legislations.............................................9 LO 4.................................................................................................................................................9 a) Person specification.................................................................................................................9 b) Review of CVโs.....................................................................................................................10 c) Six interview question...........................................................................................................11 d) Rationale for answers............................................................................................................12 e) Short listing the applications from the CV............................................................................13 M 5 Rationale.............................................................................................................................13 CONCLUSION..............................................................................................................................14 REFERENCES..............................................................................................................................15
INTRODUCTION HRM is framework of how people are to be managed and handled within organisation. It also enable in improving performance of employeeโs in effective way to attain goals and objectives.The HRM is responsible for managing and organising staff. They recruit employees by identifying needs of organisation. Also, on basis of skill and capabilities staff is hired on right place. It is essential to improve staff efficiency so that goals and objectives are achieved. Moreover, they need to be retained to create a positive culture. HR do workforce planning and on basis of organisation and develop plans and strategies. The report will describe about function of HR and how it relates with workforce planning. Also, it will be described about strength and weakness of recruitment methods. It will be discussed on benefit of HRM practice in organisation and its effectiveness. LO 1 P 1 Purpose and the functions of HRM in planning of workforce HRM is process of recruiting, training, development activities, motivating them and many more. One of the main purposes of HRM in LV is to utilize all kinds of organizational resources like labour, machine, raw material, etc. in an appropriate and effective manner in order to achieve organizational goals and objective, maintain relationship between both employee and employer and overall employee development. It helps Liverpool Victoria to enhance their employeeโs efficiency and achieve desired organizational aim and objective. (Becker and Smidt, 2016) There are several of functions of HRM that can help LV achieve their main goal, aim and objectives. Some of the most common functions of HRM are as follows:๏ทPlanning: It is vital function in which LV is planning which helps them to identify required skills, knowledge that are required by the organization and do planning for it accordingly. It helps LV to fulfil their needs and requirement in a proper and effective manner. this further helps the organization to increase their overall performance in a much better and enhanced manner.๏ทRecruitment and selection process: Another important function of HR management of LV is selection and recruitment of skilled and efficient workforce. HRM of LV focuses on conducting selection and recruitment process in such a manner that they can hire skilled human resource and overall performance of their workforce can increase in an effective and efficient manner. (Brierley and Gwilliam, 2017) 1
๏ทTraining and development: the HR is also responsible for providing T&D to staff. They identify needs of staff and then accordingly provide them training. Furthermore, with help of various training practices and methods training is given to staff. It varies on basis of type and nature of job and person.๏ทPerformance management: HR also manage and evaluate performance of staff. It is done to identify whether goals are attained or not. In addition, on basis of that rewards and benefits are provided to them. for this HR uses different techniques and methods of measuring performance. ๏ทMaintenance of employee relation: HR perform function of maintaining employee relation with management. they maintain relation with both lower and top management. Alongside, by solving conflicts within staff employee relation is maintained. Also, HR take feedback of staff and support them in solving their personal problems. They also maintain culture of organisation and strong work relation among them. (Hewett, Shantz, A. and Alfes, 2018) ๏ทRewards and benefits- this is also a function of HR in which they conduct performance appraisal and accordingly provide rewards and benefits to employees. Besides that, they decide types of rewards and benefits to be given to staff. P 2 Pros and cons of various approaches to recruitment and selection It is necessary to recruit employees at right place so that overall goals are achieved. HR uses different approaches for this. The approach is used on basis of needs of recruitment. However, it is important to identify right and appropriate recruitment approach so that proper hiring is done. The approaches are defined as Internal source-In this recruitment is done within the organisation only. Usually, it is followed when only few candidates are required. Also, it takes less time and cost to hire people. In this there are different methods as well which is as below Transfer-It is a method that involve transfer of people in similar position from one place to another. There is no change in roles and responsibility. LV can do transfer of staff to fulfil various posts. Pros- It helps in quick filling of post within LV. Here, the cost incurred will be lesss 2
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No training is required in it as LV staff already knows what they have to do (Mura, Kljuฤnikov and Androniceanu, 2017) Cons It restricts entry of new talent within LV. So, this will not bring any creativity within LV operations. It leads to dissatisfaction among staff. LV staff will be disappointed with it. Promotion-This method involves shifting of people from lower position to higher position. here, more roles and responsibilities are provided. It enables in quick placing of individual. Pros The cost incurred is less in it as well. Easy selection of employee as manager knows very well. Thus it result in quick decision taking. Cons Decrease in employee morale and satisfaction of existing LV satff. This also result in restricting entry of new talent and decreases creativity within operations. External source-It is an approach where recruitment is done from external sources. Basically, it takes consumes more time and cost as compared to internal source. Advertisement โit is a direct method where ad is published to attract large number of applicants. (Peccei and Van De Voorde, 2019) Pros New and fresh talent is hired by LV which result in finding out new ways of doing business operations. Employees bring in new skills and creativity with them. It brings in new ideas and innovation and goals are effective attained. Cons It incurs huge cost for publishing ads in newspaper and on other sources. The selection of candidate takes a lot of time as it is lengthy and time consuming process of hire candidates. Professional sites-this is a method where LV can hire it from professional sites such as LinkedIn, job site, etc. Pros it is easy to hire candidate as his or her entire profile is visible. The qualification, experience are mentioned in it 3
Cons A lot of time is wasted on it and there are many fake id's available. Employment exchange โHere, employees are recruited with help of consultancy firm. The requirement is clearly described by company to firm. Also, job seekers and givers are in contact of firm. Pros New talent is hire that leads to new ideas in LV. There is no need to search for candidate as skills and qualification are already known by LV. Cons A fixed fee is to be paid to consultancy firm by LV. M 1 Functions of HRM can fulfil business objective As HRM perform various functions such as recruitment, training, motivating staff, etc. these all contribute in achieving business objective. By recruiting highly qualified and skilled staff operations are performed and objectives is attained. Moreover, the roles and responsibilities are effectively performed. They are placed at right job role. besides that, by providing them proper training it enhances their effectiveness and performance. So, this leads to increase in productivity. Besides that, by developing staff skills and improving their efficiency staff is able to maintain quality of products. the HR also motivate staff in order to put more efforts in attaining business goals. It boosts their confidence and encourage to generate more outcome. In this way, functions of HRM fulfil business objectives. M 2 Strengths and weaknesses of different approaches to recruitment and selection There are many approaches of recruiting and selecting candidate. An organisation hire people on basis of their needs. So, they have to analyse and identify that which approach will be suitable and how many recruitments can be done. Thus, strength and weakness is as follows: Promotion-This method involves shifting of people from lower position to higher position. here, more roles and responsibilities are provided. It enables in quick placing of individual. Pros The cost incurred is less Easy selection of employee as manager knows very well. (Yong,Yuslizaand Fawehinmi, 2019) Cons 4
Decrease in employee morale This also result in restricting entry of new talent Employment exchange โHere, employees are recruited with help of consultancy firm. The requirement is clearly described by company to firm. Also, job seekers and givers are in contact of firm. Pros New talent is hire that leads to new ideas There is no need to search for candidate Cons A fixed fee is to be paid to consultancy firm LO 2 P 3 Benefits of different HRM practices Learning and development This is essential HRM practice that aids in enhancing skill of person and making them able to perform their job well. By getting training person can show their capabilities and can get promotions. Whereas training gives benefit to employer as well as employer can enhance productivity from employees hence profitability can be increased.This method helps the company to retail the best available candidates. After they have selected the candidates the company will train them in order to make them familiar with the working pattern of LV and what strategies they need to use so that they can target their consumers. This method will help the employees toknow more about their roleand responsibilities in the company (Armstrong and Taylor, 2020). 5
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Performance Management Strategy- It shows appreciation and make the employees of the company feel valued. This benefits the company to get more positive results as employees of the company put more of their efforts in the company (Poรณr And et.al., 2020). The department of HR of LV works on designing a management system of performance and that helps them the employees of the company to know their achievements which motivates them to work more and add more achievements into their name.Employee gets promotions by this way that is benefit for employee. And employer gets high productivity and retention of talented workforce Improving employee turnover- If the employee turnover of the company is high then the efficiency of the company will reduce and because of that there is high probability that the company will loose its goodwill in the market. They have to manage every employees because even one of them leaves the company then the cost of loss they will be facing would be double than their salaries. The cost of hiring and training new employees is very expensive for the company. In order to reduce the rate of turnover HR makes the contract in such a way which is beneficial for the company. With this HR learns to hire those employees who want to serve with them for a long period of time. On the other hand it will be beneficial for the employee to be a part of the company as the benefits such as compensation will be high for them and culture will be more flexible. Conflict Management- HRM practices help the company to manage the conflicts. Conflicts in LV can be internal as well as external and the department of HR helps to reduce it. The HRM also manages the conflicts between the employer and the employee and resolve the contention system which helps to avoid conflicts. P 4 Effectiveness of different HRM practices Training and development For enhancing productivity HR departmentof LV provides them with favourable amount of opportunities so that they can so that they can learn better skills and develop their abilities which will be effective in dealing with the clients. This helps in developing skills to do job well. By this way employees can be more productive and can be profitable for business (Festing And et.al., 2020) 6
Selective Hiring- HR ensure that they hire those people who can match the criteria of the job so that company can increase their productivity by using the effective strategies. There are many tools that the company can use to recruit the candidates such as digital platforms, newspapers, articles etc. This can help business in gaining talented workforce those who can support in serving consumers well and raising profit of company. Security- company needs to satisfy their employees by providing them security. If the employees know that their family is looked after them then they will put best of their efforts and abilities to increase the profitability of the company. Apart from this it also helps companies such as LV to retain their employees with them for a long period of time which helps them to save the cost of training and development repeatedly and giving them time to learn means staying behind the competition (Prugsaapotn And et.al., 2020). Training in relevant skills- This aspect states that LV needs to invest in the area of training so that they can make their employees proficient. This is required to match up with the level of development in the market which is growing at a rapid rate. HR needs to design a program which includes all theareaofdevelopmentsuchasassignmentswhicharechallenging,developing relationships with others. LV needs to target those people with this design who are young as these people will learn faster and will be a part of the company for a long time which is why this aspect is necessary for them to learn.Training is helpful for LV as it will minimise mistakes hence productivity can be raised Performance based compensation- LV needsto pay those people higher because of whom they are able to generate high profits in order to retain them but they need to maintain a balance between them and other employees who are average in their work so that they are able to retain most of the people. They need to provide people who are average with security or other benefits which helps them to keep them satisfied with the job. M 3 Different methods used in HRM practices Training isvery essential HRM practice, LV gives offthe job training to staff. This aids in raising capabilities of workers and make them able to produce more in business. By this wya 7
profit can get raised. Recruitment is essential HRM practice that aids in getting talent in business those who have experience to do such kind of job. By this way business cna earn more profit and cna gain competitive advantage in market LO 3 P 5 Importance of employee relations Employee relationship is the bonding between owner or manager of fir and its employees. This aspect helps the HR of the company to take fair decisions for all of them so that they can stick to the job and work loyally. Importance If employees have great bonding with management then they will always support managers in making changes at workplace. If there is decision taken by managers to make changes in technologies then healthy relationship will help in accepting these changes without any conflictsthatwillhelpcompanyinimplementingchangesproperlytogainprofit (Suwarnajote and Mekhum, 2020). If LV is planning to get merge with other firm, this decision can create resistance of workers. strong bonding will help in making them aware with the benefit and necessity of this decision hence people will help in implementing such things properly. This would be better in gaining success in market. 8
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Decision Making- HR and leaders of the company must listen to the ideas of employees as sometimes they can be more effective than what they are proposing. This may help LV to achieve their targets at a rapid rate. In order to make sure that it is the right plan company needs to evaluate all of its factors and determine its advantages and limitations so that the right decision can be taken by HR for the growth of the company (Man And et.al., 2020). Sharing of Work- If the relationship between the employees is maintained then it will be easy for them as well as HR of the company as the department can distribute the work among employees which will influence their decision and together they can easily complete the task. By assistinganddistributingtheworkitwilltakelessthantheusualtime.(Shahi, Farrokhsheresht and Aghajani, 2020). Reduction in Conflicts- HR needs to make sure that the employees don't argue on each other's decisions or position in the company as it creates difficulties for HR. If they accept each other then they will save the time they waste on arguing and focus on other areas where they can achieve growth. If the relationship between them is not maintained then it will influence the decisions taken by the HR of the company. Teamwork- If the employees maintains the relationship with each other than they will be able to focus on work. They will be able to share their doubts and discuss it with their team which will help them to get quick solution to their problems. It will help them to work together flexibly and complete the task by evaluating each and every factor so that errors can be minimized. This will help the HR of LV to reduce their load in taking decisions (Dayel,Debrah and Mulyata, 2020). Motivation- 9
In order to keep the employees of the company motivated HR of the company uses right measures so that employees of the company remains satisfied from them and continue to work with them for a long period of time. This will also help them to reduce the rate of employee turnover and increase the level of retention in the company. In order to keep them motivated to retain them it will bring changes in their policy and strategy of decision making. Effective communication- communication with workers need to be maintained bycompany so that they communicate at each and every level and without committing any mistake they work. This will be only possible if they engage with each other in a regular conversation and assist each other at any complex stage as it will be beneficial for both the company as well as the employees (FestingAndet.al.,2020).Iftheemployeesofthecompanyarecommunicating effectively then it will help in developing coordination among them so that productivity can be raised. P 6 UK employment legislation There are various types of rules and regulations which government has imposed on the country and which the business has to follow. It affects the HR of the company as they have to draft new policies for the company and change the decision making. Equality act 2010 This act was formed the earliest as compared to other acts in UK. This includes and addressesthoseissueswhicharerelatedonthecasesofdiscriminationonrace. Government of UK has banned to promote the factors which are concerned with race and anyone who does are warned that strict actions will be taken against them. HR of LV follows this law which has changes their way of taking decisions and does not object any candidate on the basis of this issue at the time of interview or throughout the career of employees,.This law impact on recruitment decision of LV as HR cannot reject any person while taking interview on the bases of their race. If it happens then person can claim against the firm. 10
Thisactdealswiththeissueswhicharerelatedwithgenderdiscriminationand harassment. HR of Lv does not support this and make it sure that no other people follows this otherwise they won't be allowed to be a part of the team (Armstrong and Taylor, 2020). They judge every employee in the company on the basis of their performance and achievement. This aspect has changes their way of perception and taking decisions as they no longer take biased decisions.This impact on promotion decision of LV, as now hr has to evaluate performance of each person before announcing their promotions. On the bases of sex they can not reject female if she is performing well in business. Equal Pay 2010- This act ensures that none of the employees are treated unfairly and any decisions taken in the company must be fair according to everyone. Basically this act deals with those issues which concerns to mistreatment of employees and not giving them the same amount of opportunities as compared to other people. HR of LV sees everyone equally in their eyes and according to their qualifications, past experiences of work and knowledge related to work they set the salaries of them on that basis (Suwarnajote and Mekhum,2020).This law impact on recruitment decision as firm gives equal pay to all as per their capabilities. This aids in creating healthy workplace culture. Health and Safety Act 1974- This act states that companies must provide security to their employees which covers all the factors such as their health, safety at the office and other related welfares. LV follows the guidelines which are imposed by the UK government. Owners of LV and department of HR makes it sure that they are working according to this law and providing all the necessary security which is meant for them. If these are not followed company may not be allowed to serve in the country or in other cases many people won't be a part of it if they are not given any security (Shahi, Farrokhsheresht and Aghajani, 2020).This way the training decisions taken by HR will be influenced. As now it is essential to give training to all workers about safety measures so that mishappenings can be avoided. M 4employee legislations and relations 11
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Relationshipbetweenemployerandemployeeisdynamicwhichmeansthatitis unpredictable and it develops with time. Mostly the company need to focus on sex and discrimination act and health and safety act. These are the most important act that company needs to follow in order to maintain the relationship between their employees LO 4 a) Person specification 12
Person specification The candidate must include Educational qualification CompletedHNC Business ๏ทCompleted masters in business administration Experience required 2- 3 years as a personal assistant Key skills required Time management effective communication Easily able to interact with others and develop strong relations Inter personal skills with proper listening and communication Physical attributes Assist in carrying out activities and keeping record of meetings Developing reports and presenting it in proper way To handle and manage calls, e mails, etc. Providing support and assistance in managing services. Special attributes Can speak different languages Need to be disciplined and understanding of written and formal communication 13
b) Review of CVโs 1= bad 2= Good 3 = Average 4= Very good 5= Excellent Person must have good communication Must have completed their graduation Must have minimum 1 year experience of working as PA. All these are criteria on the bases of while person will be reviewed. Selection criteriaCandidate 1Candidate 2Candidate 3 Criterion a234 Criterion b322 Criterion c412 Criterion d522 Criterion e434 General comments Highcapability and abilities Not enough skills suitable for job role Average candidate Qualification required EssentialDesirableMet MBA Post Graduation YesYes 14
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Needof Experience 3-4 years Yes Personal characteristics and conduct Verbalandnon verbal communication teamwork Microsoftoffice skills Reporting skills yes yes Yes yes Yes yes yes Rolesand Responsibilities Recruitment training Performance Management Performance Analysis payroll information Yes yes yes yes d) Rationale for answers Job Rationale includes a summary statement such as the candidates report to whom second one is function of the position as this the lengthiest one. it is the best place to indicate that 15
the persons will deals with customers. It also provides details on the reporting and also the organization structure, it would help the staff members to better understand the activities that fit into the total organization. after that evaluation criteria which probable enables to define about the company as well as employees and at last compensation gives more flexibility as most of people feels that at the top level of range(Renwick, 2018) CV 16
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The recruitment process is described as : Apply online- it is first stage in which candidates apply online for specific post. They do it through company website of LV. Short listing- in this candidate applications are short listed on basis of job specifications. Telephonic interview โ in this step the candidates who are selected is called for telephonic interview. Face to face interview- those candidates who are selected is called for direct interview with HR manager. Interview questions are : What was your duties in your last workplace? How will you handle internal and external contact on emails? What would you do to develop relationship among all workers? What would be your strategy to ensure production and its deadline? 18
Letter of joining- here candidates who are selected in face to face interview are given letter of joining types of interview โ there are many types of interview such as : face to face โ in this the HR manager or executive do face to face interview with candidate group interview โ here, a group of persons are conduct interview of candidate panel interview โ in this the organisational panel conduct interview of candidate. 19
e) Short listing the applications from the CV HR of the company has selected some eligible candidates according to his perception for the position of personal assistance. After analysing and evaluating all the candidates they come to reason one person who they felt was suitable and motivated for the job and who will be a part of their team for a long period of time. HR felt all the things which are required for the job at the time of the job such as the level of confidence, the way of speaking, greeting before starting a conversation is all useful for them as it shows how trained and well behaved are the employees of LV. After matching up the eligibility criteria HR selected the candidate M 5 Rationale After the person specification strategy of direct interview is used which has helped the company to figure out the eligible candidate for the job. This has helped the company to get a thorough analysis of the candidates which shown them their strength and weakness so that they can select the right person for the job CONCLUSION From the above studies it has been concluded that HR department of LV helps them to maintain the level of employee relations so that they can ensure that they are assisting each other at every complex level. Apart from this HR of the company recruits eligible candidates and select the candidates who can keep up with it and help company to achieve growth. HR of the company make the contract of the company which is beneficial for them and can increase the employee retention in the company. Report has given a brief description about the purpose and function of HR and how it is beneficial for the company. HR of the company provides security to their employees so that they can work with the company according to their potential and help them achieve growth in the market. The above report summarizes all the factors which HR of the company needs to undertake so that company is able to train and develop the skills of their employees. 20
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REFERENCES Books and journals Armstrong, M. and Taylor, S., 2020.Armstrong's handbook of human resource management practice. Kogan Page Publishers. Dayel, W.A., Debrah, Y.A. and Mulyata, J., 2020. To Explore the Effect of Talent Management Developments in Saudi Healthcare Sector.Management.8(1). pp.1-13. Festing, M. And et.al., 2020. Wolfgang Weber (1939โ2019) Professor of Human Resource ManagementandFoundingEditoroftheGermanJournalofHumanResource Management.German Journal of Human Resource Management, p.2397002219900087. Man,A.P.Andet.al.,2020.Impactoflocallyadoptedsimulation-basedcrewresource managementtrainingon patientsafetyculture:comparison between operatingroom personnel and general health care populations pre and post course.American Journal of Medical Quality.35(1). pp.79-88. Poรณr, J. And et.al., 2020. Benchmarking in human resource management in focus of Central and Eastern Europe in the light of CRANET research.Strategic Management.25(1). pp.21-28. Prugsaapotn, S., And et.al., 2020. The Impact of Human Resource Perception of Employees on theHumanResourcePerceptionofManagersinthePharmacyCompaniesin Thailand.Systematic Reviews in Pharmacy,11(1), pp.472-480. Shahi, T., Farrokhsheresht, B. and Aghajani, H.A., 2020. Behavioral Factors Affecting Talent Management: Meta-Synthesis Technique.Iranian Journal of Management Studies.13(1). pp.117-137. Suwarnajote, N. and Mekhum, W., 2020. The Impact of Human Resource Practices on Employee Wellbeing of the Pharmacy Firms in Thailand.Systematic Reviews in Pharmacy,11(1), pp.425-433. 21