INTRODUCTION Human resource management is the basic approach which influences the management strategies inside any organisation. It is done so that business can develop and establish strong grounds for increasing revenues and goodwill. The sole purpose to develop HRM is to enhance performance standards within organisation, major influence is made through policies and provisions developed by them. Its main focus is on several departments like recruitment of new employees in firm, providing increase in salary and incentives and providing rewards for excellent target achievement's for company. In this assignment two companies known as Chocola Fantastica and Microsoft are into consideration. The main scope of human resource management is the procedures to recruit and select employees for proper workings in their categories. Task-1 a) Purpose of the HR function and its importance to the organisation, given its current problems and future plans for further growth. Human resource is an important department that is present in organisations for managing and dealing withissues and problems related to employees working in the company. HR deals with various things like welfare of employees, taking care of employees and keeping them happy at workplace. HR department is needed in any organisation for providing equal rights to al employees and providing them positive workenvironment.The field of human resource management is to properly provide guidance and improvement in employees and new candidates of organisation. It has involvement at every hierarchy of place and has a major impact in decision making process of such places. Purpose:Thisfield looksupon all employees as their primary asset ofChocola Fantastica, and customers are believed to be the main source to achieve satisfaction. The work to be done should be done on time and with proper quality. Also in case of any hindrance between work and employees is also removed by this panel(Chen and et. al., 2016). Main functions of HRM team atChocola Fantastica. Recruitment: HRM has always been known to bring professional and well known candidates which are best for their required field. Here, people are brought to be given their specific tasks which will help in achieving the better analysis of all the organisation’s needs. This
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is the main purpose of HRM panels atChocola Fantastica, this enhances and increases influence of workings and stability levels of organisation.This will ensure that talent and skill management is monitored so that organisational objectives are achieved successfully(Chowhan and et. al., 2017). Rewardingevents:Anyplacewherepeopleareworkingforthebettermentof organisation seek rewards at time for their excellent performance in work area. Such things are bestmotivationtechniqueswhichwillhelpinprovidingbetterresultsintheiroverall performance in firm and also it improves standards of work in environment, with reference to Chocola Fantastica,team of human resource management keeps record of all employees which helps them in bifurcating best performance employees among all. This boost morale of employee and induces loyalty towards firm. This will ensure that employee turnover are reduced and morale is increased so that productivity is enhanced which in turn leads to achievement of objectives(Direnzo and et. al., 2015). b) Provide strengths and weakness of selection of new employees in firm. Organisation uses different methods to recruit and select employees for job roles so that best candidate is selected which ensure productivity in performance.Chocola Fantastica uses recruitment and selection procedure which will help company to choose right candidate form all applicants. Recruitment:It is process by which applications are invited by individuals so that best candidatescanbeselectedoutofthose.ChocolaFantasticaisbasedonareawhere unemployment is high which will benefits company to have large number of applications. Internal Recruitment:It is process by which existing employees are informed about available job role and vacant position so that current workforce, friends, family or close relatives can apply for employment. Strengthis that it offers promotion to existing employees and reduce cost of selection forChocola Fantastica. Weaknessis, it attracts few number of candidates as compared to other recruitment process. External Recruitment:In this approach of recruitment, applicants are invited from outside the organisation and applications are accepted from individuals who are not current employees of company.
Strengthis that it provides fresh and talented inflow of candidates inChocola Fantastica for better productivity. Weaknessof this method is it is costly approach and takes times to yield better results. Selection:In this process sequential steps are laid down to select candidates for current job role. This process ensures that right individual is selected from available applicants so that talent is managed and cost of selecting employees can be reduced. Chocola Fantastica uses two different approaches to select candidates that are as follows: Systematic Selection:In this approach proper steps are laid down by company so that best candidates is selected out of given pool of individuals. There are systematic procedures which needs to be followed byChocola Fantastica to select employees. Strengthof this method, it has systematic approach towards selecting candidates which proves to be efficient. Weaknessis that it is complex in nature and its results depends on HR manager abilities and skills which may differ. c) Provide two suggestions for improvements in Chocola Fantastica. ï‚·Correction in written test:There is written test in selection procedure ofChocola Fantastica of Maths and English which is necessary to pass in order to get selected. But there are complaints about test being biased and efficient to select individuals, so there is need that it is as per selection norms and its confidentiality should be protected.(Girard and Girard, 2015). ï‚·Systematic sequence in process:Chocola Fantastica have adopted unsystematic process in selections method in which there is no sequence in followings steps. Even there is informal interview which hinders quality of skilled management in organisation. So there is need that systematic approach is followed by company to select right employee. Task-2 a)Prepare Person Specifications for job role of Receptionist There are some basic qualities which have to be present in an individual to become the correct receptionists and give the correct services in the organisation. There are basic elements
which have to being a receptionists and should be cleared in the procedure. In the following a proper presentation of description of job of an receptionists is present(Head and Alford, 2015) . PERSON SPECIFICATIONS Job Title:Receptionist Department:Administration Responsible To:Administration Manager AttributesEssentialsDesirable Core CompetenciesEmployeeshouldpossess goodcommunicationsand interpersonal skills to greet clientswithwelcoming nature. To greet all visitors at the place andgivethemfullsupportin understandingthingseitheron telephone or verbally. ExperienceThe person should be well experienced in attending all calls and things at the reception. Individual should be capable enough to handle queries on call. The experience in basic communication factors and time management should be present in candidate. KnowledgeDiploma or Post-graduation degree in area of management is mandatory. At least there should be 2 years of experience with the candidate(Hitt and et. al., 2016) Graduateinmanagementfield andpassedbyanycertified college or university. Experience of 1 year of working asareceptionistsatareputed place or organisation. Role requirementï‚·Directclientsbyï‚·Keeping area of reception
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givinginstructions and maintaining stock of stationery. ï‚·Booking,arranging andkeepingrecords of meetings. ï‚·Maintainssecurity, logbookandissuing entrypassesto visitors and clients. hygienic and organise. ï‚·Completingpaperwork relatedtoadministration and meetings ï‚·Distributingpostand courierstorespective departments. ï‚·Answeringandsorting callstorespective receiver. b) Strength and Weaknesses of different approaches to selection and recruitment Selection is a process in which organisation shortlist right candidates as per according to job requirement of company. In scenario of present company naming Chocola Fantastica, HR manager develops ownown assessment team for hiring new employees Mentioned below selection process is defined: Selection: Selections is termed as a process within with candidates get screened as per according to the designated job post. Selection process may differs from company to company. In a selection process number of factors such as, preliminary interviews, receiving applications, screening of applications, medical examination and final selection is included. In relation with Chocola Frantastica, company HR manager effectively decides to frame assessment test of maths and English. In this candidates are required to get pass with 50%. With this they get selection in organisation preceding withinterview of 15 minutes. Thus, with the help of this managers can effectively able to selection best effective candidates for organisational post. Mentioned below there are some weaknesses and strength: English test: StrengthWeakness ï‚·With the help of English test company can effectively able to select suitable ï‚·Main weaknesses that has been hold by thisprocessisthatduetolackof
candidate for receptionist job role.confidence eligible candidates may not get selected. Math Test StrengthWeakness With the help of maths test company can effectively able to check calculative skill of candidates. Thosecandidateswhoappliedfor receptionist post possibly fail to clear math test As per the above mentioned discussion, it has been analysed that company is required to make improvement in their selection criteria of English and Math test. This will aid them to select candidate as per according to job requirement.. c) Best place to recruit the position of receptionists. This advert should be given over the main official website of the company Chocola Fantastica. Several people who visit this site or people who are connected to this place can recommend people who are to be required in the field. Putting the advertisement of such vacancies should be done for the fact that people can directly fill their forms ion the official website and seek the basic knowledge about the work from their only. Social networking sites will help them gain a lot of vivid people which can be the best person qualified for the job. This will invite a pool of candidate’s application and through the selection procedure one can select the correct candidate for job(Long and et. al., 2016). Task-3 a) Microsoft offer graduate training schemes and internships provide its benefits. Training and Development: Training schemes and internships effectively aid supervisor to effectively enhance workforce performance that simultaneously lead towards increase in productivity of company. Training schemes to employees being offered via conference meetings so to increase their knowledge and skills. In relation with Microsoft, training schemes and internship are offered to employees that will further aid them to increase their work proficiency along with productivity and profitability of company. Benefits of training and development from perception of employee:
With the help of training and development employees can effectively able to increase their skills and knowledge that will later aid them to develop themselves in a personal and professional manner. In addition with this, training and internships workers can improve work efficiency of employees that in return lead towards creating positive and productive working environment that will help in creation of systematic work culture. For an instance, with the help of training schemes employees can able to understand new programming language with the help of which development of coded in software can be done. b) Microsoft offers a range of flexible working arrangements for staff.Work from home:This option is made available by the company as per the field is very much complex and full of burden so people can provide certain level of things. Microsoft has provided several employees the option of work from home where they can give specific things and get paid working from their homes. In case some employees which are not able to reach office or have some personal issues are given this facility so they can earn sitting at home. Working hours as per week:in Microsoft the working hours are not counted as per the workings in the whole day but it’s done for the whole week. Employees have to work in the whole week as per the hours decided for the whole week this allows the employee to be flexible and relax as according to the proper workings in the environment of the firm By providing this benefit to employees Microsoft can effectively able to accomplish their short term projects in a proper time frame and in best quality. c) Evaluate how Microsoft motivates its workers through the way it designs its job roles. Microsoft is the organisation which is very much in favour for its employees and shall always think in the favour of providing the best services to them. There are several things that is performed by the company. There are several techniques which are done by the fact that they have to follow up every such things so that ball the employees feel motivated and have to provide as a matter of fact that there are many ways through which the employee can be kept happy and content. The following mentioned are some attributes which will be given for the betterment of society in the organisation: Reward:it is the best way to enhance and support any employee which is in the field workings. Microsoft is very much aware about its all employees and the best workings in their understanding. It is very important for improving the status of employees which work the best in
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the organisation and they shall provide several things which will be provided for the organisation (Soomro and et. al., 2016). Incentives:these are given on either monthly or quarterly basis to all the employees which work extra or have to work for certain projects. Such employees gain benefits in monetary terms apart from their salary. This motivates the employee to work further and work better as well. It also increases the loyalty of the employee towards the organisation and it shall induce the qualification of the employee. Training and development:at Microsoft it is believed that people have to gain better knowledge of several departments such as new technologies are launched and the basic references are to gain the knowledge. This way the employee becomes aware about any new changes in the environment and it will help the employee in making more achievement's in the firm. The various benefits that Microsoft provides to it's employees are listed below - Healthcare ï‚·Comprehensive healthcare coverage for employee and dependents ï‚·Health club discounts and memberships ï‚·Easy access to 24 hour health line ï‚·Provides benefits to autism therapy Family and Parenting ï‚·Maternity leave ï‚·Adoption fee assistance ï‚·Discounts on child care services ï‚·paid time off for new parents Task-4 a) What you understand by the term employee engagement; and why is employee engagement such an important part in effective employee relations in Microsoft? Employee engagement play an important role to manage relationship between employee and employer. An organisation can increase more profit with the help of employee engagement term. It builds a strong relationship which increase overall performance of workforce as well as
organisation in an effective manner. HR manager of Microsoft also use this term to increase the mortaloftheiremployees.Besidebitsometimefairtreatmentwithemployeeswithin organisation is also effect on the growth of company. It is important for HR manager of Microsoft to maintain effective relationship with their employees. It is necessary to inform about cost and time with they invest in a particular project. Through this, employees also feel comfortable and contribute in various activities of company. It also effects in negative manner when employees and employer relationship unbalance in an organisation. Some problems and conflict increase between employees and employer because of less communication, working environment of organisation and various things. All these activities impact of the performance, productivity in negative manner. Employee engagement play an important role in effective employee relation. This term basically build a relationship between organisation and employees in an effective manner. It also helps the organisation in target achievement. Effective relationship between employees and employer in Microsoft also effect on the decision making process. Microsoft use various strategy to build strong relationship with employees by these things like open communication with employees, leadership with clear purpose also important. Beside it Microsoft also use inspiring and sustaining engagement which also inspire employees in many actives. All these things supportemployeesandorganisationintargetachievementwhichcanbeindividualor organisational. This also inspire employee top work in organisation with high dedication. b) The key approaches for engaging employee in an organisation TherearesomecertainkeyapproachessuchasMicrosoftStream,yammerand Sharepoint.Alltheseapproacheseffectivelyaidinemployeeengagementprocessinan organisation. Mentioned below these approaches are defined: Sharepoint:In thisworkers get informed with latest news, different types of sites and pages that combineconversation and content from Microsoft Office. While, Sharepoint and Microsoft aid employees to connect via native-mobile intranet. In addition with this, team leader provide guidance to employees at diverse range of geographical locations via video call. Yammer:In this approach, there is a combination of connect and engage employees in an organisation. In relation with Microsoft, with the assistance of Yammer management create clear transparency in between workforce and information in a working environment. This is one
of the best effective practise with the help of which crowd source ideas as to effectively drive productivity in employees and organisation. MicrosoftStream:Asperaccordingtothisapproach,employeesgetmotivated, communicatedandinspiredviaintelligentvideowithinorganisation.Microsoftleaders effectively discover, create and share videos among small group of team. In addition with this, employees get engaged and communicated themselves via video conferencing. With the help of this, Microsoft can effectively able to increase work base performance of employees that lead towards enhancing productivity and profitability in best effective manner. c) The impact of employment legislation in decision-making process in organisation- The employment law has both positive and negative impact on internal as well as external environment of firm. It is important that laws imposed by UK government, should be abide by each organisation to legally operate their business in local and global market. In context with Microsoft, management have strictly adopted National Minimum Wage Act 1998, Working Time Regulations 1998, Employment Right Act 1996 and many more, in order to create positive brand image in mindset of employee and potential buyers. Some of these laws are discussed under beneath: Diversity and Equality Act 2010:This law defines that all employee should treated equally irrespective of colour, caste and religion within an organisation. In context with Microsoft, manager should provide safe environment to women working in night shifts in organisation.Thus, as per according to this act managers of Microsoft is required to formulate strategy which is related to deciding salary structure that will further aid staff members in best effective way. In addition with this, it will also help management to effectively increase employees loyalty towards organisation. Working Time Regulations, 1998:In this regulation, every employee has given right to work in decided working hour in work culture. In context with Microsoft, leader have to provide option of flexible working hours to employee according to their requirement in organisation. With the consideration of working hour management can effectively able to accomplish work in a proper time frame. In addition with this, it is essential for leaders and managers to offer flexible working hours to employees in emergency cases.
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CONCLUSION This report consists a brief analysis of human resource management. It revolves around the selection procedures of the workings in companies. The basic purpose of such place is to hire people of same environment and provide several things such as selecting proper candidate according to the work requirement. United Kingdom has provided several laws and rules which are to be followed for the correct workings in the organisation which is administered by the humanresourcemanagementpanel.Thebasicpurpose,scope,featuresandseveral recommendation according to the needs of organisation is provided in the file above. The human resourcesectionhastoprovideaproperselectionproceduresandapanelofquestion requirements of a particular job as well. The report also consists the summaries advantage and disadvantages one has to face in the several steps of the organisation whole working