Skills, Knowledge and Experience Required for Human Resource Manager in Retail Industry

This report provides information about the skills, experience and knowledge required for the profession of human resource manager within retail industry. It covers general trends that impact HR in retail industry, skills, knowledge and experience needed, and evaluation. The report also includes an interview with two human resource managers from Amazon.

CW1 Career Research
Report

Table of Contents
INTRODUCTION ..........................................................................................................................3
ANALYSIS AND APPLICATION.................................................................................................4
General trends that impact HR in retail industry........................................................................4
Skills, knowledge and experience needed...................................................................................5
EVALUATION................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
APPENDIX......................................................................................................................................9

INTRODUCTION
The development of a career requires particular set of skills and knowledge so that an
individual can get a job that is of great interest. Human resource manager is the position in an
organisation that focuses on recruiting, screening, placing and interviewing workers. These
managers are responsible for handling payroll, employee relations, benefits and training &
development (Aburumman and et. al., 2020). They are responsible for overseeing specialists in
their duties, consulting with executives on strategic planning and linking management of an
organisation with its employees. Retail industry is the industry that majorly focuses on selling
goods and services to customers. Human resource managers hold great importance in the retail
industry because this industry requires skilled and knowledgeable employees and these
employees are recruited through human resource managers (Black and Warhurst, 2019). Human
resource managers recruit candidates in the company by appropriately identifying the vacant job
positions and needs of the organisation. I have selected human resource as my future career
profession within retail industry because it has great scope. In my perspective there are many
reasons that have created my interest towards the profession of human resource. One of the main
reasons of selecting human resource as future profession is continuous interaction with people.
The other significant reason is that it focuses on managing skilled and talented employee in the
organisation (Nejati, Parsa and Farhadirad, 2020).
Hence, profession of HR within retail industry will open different future opportunities for
me. This will increase my knowledge about the different personalities and behaviours of people
so that I can do my work with greater efficiency and effectiveness. The great career in HR will
provide me a chance of developing career according to the changes happening in the
environment (Bagdadli and Gianecchini, 2019). The existing report focuses on carrying out in-
depth information about the skills, experience and knowledge required for the profession of
human resource manager within retail industry. 2 human resource managers are chosen from
Amazon as respondents because they have great knowledge about the profession of human
resource within retail industry. This report covers primary as well as secondary sources for the
collection of reliable and relevant information.

ANALYSIS AND APPLICATION
General trends that impact HR in retail industry
Globalisation: Globalisation is referred as the expansion of products, technologies,
information and jobs across national borders. When an organisation makes decision of expanding
business in different countries then it requires employees who have great knowledge about that
particular place. Globalisation has direct impact over HR profession within retail industry
because it has created pressure for including best employees around the world. It also puts
pressure on the functions of human resource managers for adapting changing organisational
requirements and greater value (Bratton, Bratton and Steele, 2021). With the motive of meeting
objectives and goals of the business, human resource managers take advantages of globalising
business operations such as recruiting candidates who have great knowledge about different
culture and languages and many more.
Globalisation also directly impacts knowledge and skills needed by the recent graduates
in the profession of human resource. The graduates in HR must have great information about the
ways to recruit and select employees after identifying the needs and requirements of employees
so that objectives of the organisation can be easily met. The graduates should also have skill to
understand the right type of strategy for satisfying employees in the organisation.
Technology: The other vital trend in the profession of HR within retail industry is
technology. In the existing competitive world, technologies hold great significance because it has
made operations of business convenient and easy. In the profession of HR, advance technology
has great importance because it provides several methods to reach out large candidates for
selecting them as employee (Sullivan and Al Ariss, 2021). Internet has opened different channels
for advertising vacant positions of the company and this helps human resource managers to
select candidates from different countries, religion and culture. With the help of advance
technologies, human resource managers can easily communicate important information with
employees at right time.
Technology also affects human resource profession within retail industry so it is
necessary to have great knowledge about advance technologies within newly graduates. Recent
graduates must have skill of learning new technology so that they can recruit new candidates
through these technologies. This knowledge among recent graduates help company to meet goals
and targets of the organisation.

Skills, knowledge and experience needed
A recent graduate requires great knowledge and skills to perform the role and
responsibilities of human resource managers within retail industry. The profession of human
resource manager involves several skills so that they can build great relation with the company's
employees. This assists in aligning objectives of the company with the needs and requirements of
employees within the organisation (Abdeldayem and Aldulaimi, 2020). Some of the important
skills, knowledge and experience required by human resource manager are defined below with
appropriate manner.
Key skills
 Multi-tasking skill: A human resource manager must have multi-tasking skill because
this assists managers to accomplish different tasks at single time. This includes multiple
work such as recruitment, developing employees etc. at the same time. This will also
assist in identifying new techniques to recruit and select employees.
 Communication skill: A human resource manager must have communication skill
because this helps in providing information at right time to all employees in the
organisation. These managers should be efficient enough of conveying message to
employees at right time.
 Leadership skill: Human resource manager should also have leadership skills so that
they can easily guide and direct employees in the organisation in relation to the targets
and goals of the company.
 Listening skill: Human resource manager must have great skill of listening because this
helps in understanding the needs of employees so that they can be satisfied in the
company. This will help in keeping employees motivated and encouraged in the
workplace (Dos Santos, 2021).
 Organisational skill: Human resource managers should be able to look areas through
which rules of the company can be effectively complied. This also assists in improving
the skill of problems identified in the organisation.
INTERVIEW
Q1) According to your gained experience within Amazon, what is the greatest trend in the
profession of HR?
Interviewee 1: Manager 1 has answered that globalisation is the trend within the profession of

HR. This assists in getting employees from different countries while expanding the business
operation in the same.
Interviewee 2: Manager 2 has answered that technology is the other significant trend within
human resource profession because it assists in making work of the manager easier.
Q2) As per your perspective, what is the main skill and minimum experience required for the
profession of human resource manager?
Interviewee 1: Manager 1 has said that communication skill is one of the necessary skills
required for the position of human resource manager because the work of HR can be
accomplished when they interact with employees. As per manager 1 human resource manager
should have minimum 2 years experience so that they can perform their work efficiently.
Interviewee 2: Manager 2 has answered that human resource managers should have leadership
skills because this will help in controlling and managing employees in the company. As per this
respondent, the required work experience is 3 years experience because this will help them in
managing their work efficiently.
Key knowledge
 Technical skill: This is the skill that should be in human resource managers. This will
help in operating software and hardware through which they can recruit employees in the
company (Mazurchenko and Maršíková, 2019).
 Conceptual skill: This is the other knowledge that should be in human resource
managers because this will help in creating abstract thinking and formulating new ideas.
This will also help in predicting future hurdles and problems (Khalik, Asbar and Elihami,
2019).
EVALUATION
As per the above assembled information it is evaluated that the profession of human
resource is not easy because it requires significant skills as well as knowledge. This is the
profession which is directly related to the management of employees working in the organisation
(Dhanpat and et. al., 2020). There are several vacancies for the post of human resource manager
within retail industry because management of employees is necessary within an organisation.
Organisation develops apt job advertisement so that right number of applicants can be recruited.

The present report includes the job advertisement for the position of human resource manager. I
am focusing on making career in the human resource profession because it is directly connected
to the management of employees and I have great interest where I can communicate with
different people. The profession of human resource has great scope because in an organisation
there is always need of employees and people can be only recruited through human resource. The
role of human resource manager continuously emerges because recruitment, development and
selection of employees can not be stopped in the organisation. Therefore, in my perspective,
career in the human resource profession has great future.
CONCLUSION
With the above information, it is summarised that HR profession has broad scope because
it is continuously developing and growing in the market. Technology is the trend in the
profession of HR which helps in making their roles and responsibilities easy and convenient.
This job role and responsibility require communication skill so that these human resource
managers easily communicate with employees.

REFERENCES
Books and Journals
Abdeldayem, M.M. and Aldulaimi, S.H., 2020. Trends and opportunities of artificial intelligence
in human resource management: Aspirations for public sector in Bahrain. International
Journal of Scientific and Technology Research, 9(1), pp.3867-3871.
Aburumman and et. al., 2020. The impact of human resource management practices and career
satisfaction on employee’s turnover intention. Management Science Letters, 10(3),
pp.641-652.
Bagdadli, S. and Gianecchini, M., 2019. Organizational career management practices and
objective career success: A systematic review and framework. Human Resource
Management Review, 29(3), pp.353-370.
Black, K. and Warhurst, R., 2019. Career transition as identity learning: An autoethnographic
understanding of human resource development. Human Resource Development
International, 22(1), pp.25-43.
Bratton, J., Gold, J., Bratton, A. and Steele, L., 2021. Human resource management. Bloomsbury
Publishing.
Dhanpat and et. al., 2020. Industry 4.0: The role of human resource professionals. SA Journal of
Human Resource Management, 18(1), pp.1-11.
Dos Santos, L.M., 2021. The relationship between workforce sustainability, stress, and career
decision: A study of kindergarten teachers during the COVID-19
pandemic. Sustainability, 13(20), p.11521.
Khalik, M.F., Asbar, A. and Elihami, E., 2019. The quality of human resource in enrekang
district. Jurnal Edukasi Nonformal, 1(1), pp.63-71.
Mazurchenko, A. and Maršíková, K., 2019. Digitally-powered human resource management:
skills and roles in the digital era. Acta Informatica Pragensia, 8(2), pp.72-87.
Nejati, T., Parsa, A. and Farhadirad, H., 2020. Job career success by human resource
training. Journal of Educational Scinces, 27(1), pp.95-118.
Sullivan, S.E. and Al Ariss, A., 2021. Making sense of different perspectives on career
transitions: A review and agenda for future research. Human Resource Management
Review, 31(1), p.100727.

APPENDIX