Skills, Knowledge and Experience Required for Human Resource Manager in Retail Industry

CW1 Career Research
Report

Table of Contents
INTRODUCTION ..........................................................................................................................3
ANALYSIS AND APPLICATION.................................................................................................4
General trends that impact HR in retail industry........................................................................4
Skills, knowledge and experience needed...................................................................................5
EVALUATION................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
APPENDIX......................................................................................................................................9

INTRODUCTION
The development of a career requires particular set of skills and knowledge so that an
individual can get a job that is of great interest. Human resource manager is the position in an
organisation that focuses on recruiting, screening, placing and interviewing workers. These
managers are responsible for handling payroll, employee relations, benefits and training &
development (Aburumman and et. al., 2020). They are responsible for overseeing specialists in
their duties, consulting with executives on strategic planning and linking management of an
organisation with its employees. Retail industry is the industry that majorly focuses on selling
goods and services to customers. Human resource managers hold great importance in the retail
industry because this industry requires skilled and knowledgeable employees and these
employees are recruited through human resource managers (Black and Warhurst, 2019). Human
resource managers recruit candidates in the company by appropriately identifying the vacant job
positions and needs of the organisation. I have selected human resource as my future career
profession within retail industry because it has great scope. In my perspective there are many
reasons that have created my interest towards the profession of human resource. One of the main
reasons of selecting human resource as future profession is continuous interaction with people.
The other significant reason is that it focuses on managing skilled and talented employee in the
organisation (Nejati, Parsa and Farhadirad, 2020).
Hence, profession of HR within retail industry will open different future opportunities for
me. This will increase my knowledge about the different personalities and behaviours of people
so that I can do my work with greater efficiency and effectiveness. The great career in HR will
provide me a chance of developing career according to the changes happening in the
environment (Bagdadli and Gianecchini, 2019). The existing report focuses on carrying out in-
depth information about the skills, experience and knowledge required for the profession of
human resource manager within retail industry. 2 human resource managers are chosen from
Amazon as respondents because they have great knowledge about the profession of human
resource within retail industry. This report covers primary as well as secondary sources for the
collection of reliable and relevant information.

ANALYSIS AND APPLICATION
General trends that impact HR in retail industry
Globalisation: Globalisation is referred as the expansion of products, technologies,
information and jobs across national borders. When an organisation makes decision of expanding
business in different countries then it requires employees who have great knowledge about that
particular place. Globalisation has direct impact over HR profession within retail industry
because it has created pressure for including best employees around the world. It also puts
pressure on the functions of human resource managers for adapting changing organisational
requirements and greater value (Bratton, Bratton and Steele, 2021). With the motive of meeting
objectives and goals of the business, human resource managers take advantages of globalising
business operations such as recruiting candidates who have great knowledge about different
culture and languages and many more.
Globalisation also directly impacts knowledge and skills needed by the recent graduates
in the profession of human resource. The graduates in HR must have great information about the
ways to recruit and select employees after identifying the needs and requirements of employees
so that objectives of the organisation can be easily met. The graduates should also have skill to
understand the right type of strategy for satisfying employees in the organisation.
Technology: The other vital trend in the profession of HR within retail industry is
technology. In the existing competitive world, technologies hold great significance because it has
made operations of business convenient and easy. In the profession of HR, advance technology
has great importance because it provides several methods to reach out large candidates for
selecting them as employee (Sullivan and Al Ariss, 2021). Internet has opened different channels
for advertising vacant positions of the company and this helps human resource managers to
select candidates from different countries, religion and culture. With the help of advance
technologies, human resource managers can easily communicate important information with
employees at right time.
Technology also affects human resource profession within retail industry so it is
necessary to have great knowledge about advance technologies within newly graduates. Recent
graduates must have skill of learning new technology so that they can recruit new candidates
through these technologies. This knowledge among recent graduates help company to meet goals
and targets of the organisation.