Role and Purpose of Human Resource Management in Hilton

This presentation discusses the role and purpose of Human Resource Management in Hilton, including recruitment process, contracts of employment, deployment and monitoring, training and development, monitoring of budget, and relationship with employees.

Human resource management

Table of Contents
• Introduction
• Role and purpose of Human Resource
Management in Hilton
• Human resource plan based on supply and
demand
• Current state of employment relations in Hilton
• Effect of employment law on management of
human resources of Hilton
• Conclusion

Introduction
• Human resource management is providing the
best human resource to the organization. It is the
process of recruitment, selection and staffing. It
is further determination of roles of staff with the
details of expectations from them.
• In hospitality industry such as hotel, HRM is
arrangement of personnel having potential to
satisfy customer with effective communication
and service skills.

Role and purpose of Human
Resource Management in Hilton
Recruitment process-
First step of HRM process.
Most crucial in terms of getting the suitable
candidate for organization.
Hilton selects the candidates from universities,
colleges and online employment sites.
Contracts of employment-
Preparation of contract between employee and
Hotel Hilton.

Continued
Conducted in accordance with terms and conditions
agreed.
Deployment and monitoring
Deploying the employees towards different task after
recruitment and selection as per capabilities.
Monitoring the staff and analyzing whether their
work or duty is appropriately performed.
Training and development
To enhance the skills of employees.
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Continued
Making them capable to learn new things with
training and development process.
Performing as per the goals of Hotel Hilton.
Monitoring of budget
Ensuring the budget allocated by finance
department is fulfilled.
Relationship with employees
Better relation with employees.
Handling authorized queries of employees timely.

Continued
Role and purpose
Availability of high capable and best suitable
Selecting employees who are willing to support.
Applying soft HRM and .
Considered employees as important source and part
of Hotel.
Engagement with hotel by applying best
negotiation, employee relations, employee benefits,
recruitment, collective bargaining, statistical
analysis and follow up of employment law etc.

Human resource plan based on
supply and demand
Identification of present and
future requirements.
Determination of vacant positions
filled with matched talents.
Supply of human resource in
advance by timely assessment of
need and availability.
Supply of HR forecasted via
external and internal sources
such as placement agencies,
campus placement and
advertisement through

Plan
Step 1: Recognition of main positions.
Identification of significant position need to be filled
with capable person and start of recruitment and
selection process. After identification of vacant
position recruitment and selection will take place.
Step3: Recruit the feasible candidates
First appointing maximum via newspaper and
hospitality institutes or universities. Identification of
qualities and skills required for getting the best
employee at the edge.

Continued
Step 4: Selecting best by proper
test
Proper analysis and test for
selection.
Step 5: Evaluation and
monitoring
Monitoring the plan as per the
set plans.
Identify the gaps and then will
be filled with the use of
effective measures.

Current state of employment
relations in Hilton
Culture
Requires staff of Hilton to wear
formals and professionals
uniform.
Collective bargaining
Employees of Hilton can
negotiate and go for voluntary
agreements on topics such as
hours, promotions, wages etc. It
involves negotiation of the
better working conditions.

Continued
Reconciliation and consultation
Done with help of arbitration, conciliation and
advisory services.
Empowerment and employee participation
Participate in planning process.
Assigning them responsibilities for satisfying
customers.
Grievance and Disciplinary procedure
Introduced with help of formal and informal

Effect of employment law on
management of human
resources of Hilton
• Rights of employees
Employees are allow to get healthy environment,
required training, join trade union, access its
personal information. UK law is protecting the
rights of employee and making strong relations
with workers.
• Employment legislation
Equal pay act – payment to man and women
equally.
Regulations for working time- Maximum hours of
working.

Continued
Health and safety at work act, 1974
This requires firm to take care of substances which
can harm the employee.
Licensing Act 1964
Provision of alcoholic beverages which hold the
license to sell.
Data protection Act, 1998
Hotels are not allowed to disclose any personal
information to the guest.
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Continued
Employer’s liability Insurance Act, 1969
The act aims to provide insurance cover to
employees by the Hilton hotel.
Determine the right of employees and guide
employer and employee how to work.
Equality Act, 2010
No discrimination can be done by Hilton on the
ground of age, sex, religion and race etc.
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Continued
Hilton Hotel give employees
their right as per the
following:-
• Guarantee minimum hours
of working at hourly wage of
£6.31 per hour.
• Discrimination is illegal.
• Equal opportunities and
promotions to employees.
• Maternity and paternity
leave.

Continued
• Redundancy in job due to
decrease in sales with
use of fair methods and
fair payment of fine and
compensation.
• Non compliance with
contract employment will
make company liable for
penalty.

Conclusion
• Human resource
management is
inevitable part of
management.
• They have important
role to play in any
industry.
• Employment laws and
better relations has to
be maintained for
prevention of penalties.

References
• Niazi, B.R.A.S., 2011. Training and development
strategy and its role in organizational
performance. Journal of Public Administration and
Governance, 1(2), pp.42-57.
• Nickson, D., 2013. Human resource management
for hospitality, tourism and events. Routledge.
• Rafiei, N. and Davari, F., 2015. The Role of
Human Resources Management on Enhancing the
Teaching Skills of Faculty Members. Materia
socio-medica, 27(1), p.35.
• Sainaghi, R., 2010. Hotel performance: state of
the art. International Journal of Contemporary