Role and Purpose of HRM within Hilton Hotel Stratford

HRM IN SERVICE
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Role and purpose of HRM within Hilton Hotel Stratford.....................................................3
1.2 HR plan based on the analysis of supply and demand...........................................................4
TASK 2............................................................................................................................................6
2.1 Current state of employment relations for hotel industry......................................................6
2.2 Employment law affects the management of human resources for Hilton Hotel..................7
TASK 3............................................................................................................................................9
3.1 Job description and person specification for receptionist job................................................9
3.2 Comparing selection process of different service industries businesses.............................10
TASK 4..........................................................................................................................................12
In PPT........................................................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management (HRM) can be stated as the term which is devised for the
management of people within firm. Also, the responsibilities and duties of HR manager falls into
three different areas i.e. staffing, worker compensation and recruitment and selection. HRM is an
integral part of organization that plays a crucial role in managing business operations so that
success can be attained (Batt, 2002). Main role of human resource management is to carry out
best recruitment and selection so that skilled candidates can be selected within the job. It assists
business to obtain desired goals. In the present study, HRM is carried out within service
industries and investigates the role and significance of HRM.
Here, Hilton Hotel Worldwide has been selected in regard to assess the role and
significance of human resource management in order to cater effective products or services to
consumers and attain their satisfaction (Bernthal and Wellins, 2006). Moreover, a HR plan is
prepared in order to analyze the demand and supply of human resources in relation to Hilton
Hotel. Study also aims to understand the employee relations, employment law, recruitment and
selection and training and development within service industries.
TASK 1
1.1 Role and purpose of HRM within Hilton Hotel Stratford
Human resource management can be concerned with the issues of managing people
within firm. Also, organization’s HR department is responsible for different issues faces by
human resources within firm and thus overcome them in order to attain desired results.
Following are the different roles played by HR department within Hilton Hotel such as-
 Recruiting suitable candidates- It can be stated that recruitment and selection is
considered as one of the best role within firm. Therefore, it is essential for Hilton Hotel
management to recruit skilled and potential candidates in regard to carry out the desired
work within firm (Brush, Greene and Hart, 2001).
 Identifying and meeting training needs of staff- Another crucial role of HRM of Hilton
is that they need to identify the training needs of their employees in order to enhance their

skills and capabilities (Combs and et.al., 2006). Providing effective training requirements
helps in fulfilling the needs in order to enhance motivation and attain organizational
success.
 Ensuring worker welfare and positive employee relations- HRM department of Hilton
assesses that they need to ensure that employee welfare has been maintained within firm
in result to satisfy the needs and wants of workers. Also, effective relations have been
developed among employee and employers so that best relationship can be carried out in
the form of attaining growth and success (Docherty and Nyhan, 2012). However,
maintaining effective relations with workers assists them to render best quality services to
hotel guests.
 Ensuring safe and healthy working environment for workers- Another major role of
HRM within hotel is that they need to ensure safe and healthy working environment to be
developed within workplace so that it does not affects the individuals (Gomez-Mejia,
Balkin and Cardy, 2004). For instance, hotel management is required to implement
proper safety and security at workplace by placing safety equipments and tools so that at
the time of emergency employees can overcome them hazard.
On contrary to this, main purpose of HRM is to maximize the productivity of enterprise
through optimizing the effectiveness of its employees. However, it is essential for Hilton Hotel
management to identify the different major areas such as staffing, recruiting and selecting the
employees in order to fulfill the purpose of organization. HR department of Hilton Hotel carries
out effective recruitment and selection process in order to recruit and select skilled candidates
within firm (Luthans, Youssef and Avolio, 2006). Moreover, it is also essential for management
of hotel to provide effective emphasis upon hiring skilled candidates and providing them
required training programs so that they can enhance their skills and capabilities in order to render
quality services to guests. HR department is established within every industry in regard to fulfill
a common purpose i.e. maintaining employee welfare and develop effective relations with them
so that they can sustain for long term within enterprise (Mello, 2014).
1.2 HR plan based on the analysis of supply and demand
Human resource planning (HRP) can be stated as the process through which business
anticipates future requirements in the form of manpower, resources etc. Thus, through