Human Resources Management Approaches at SP Services

This paper sheds a light on the company SP Services and talks about the human resources management approaches that has helped and contributed to the success of the company and provides and discusses the main reason that has been the most beneficial and has helped the company expanding in other countries.

Running head: HUMAN RESOURCES MANAGEMENT
HUMAN RESOURCES MANAGEMENT
Name of the Student
Name of the University
Author Note

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Executive summary
This paper sheds a light on the company SP Services and talks about the human resources
management approaches that has helped and contributed to the success of the company and
provides and discusses the main reason that has been the most beneficial and has helped the
company expanding in other countries

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Table of Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Corporate Strategy.................................................................................................................3
Operating Practices................................................................................................................3
Measures of performance.......................................................................................................3
Rewards and recognition........................................................................................................4
Behavior and culture of the organization...............................................................................4
Decision..................................................................................................................................5
Conclusion..............................................................................................................................5

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Introduction
Human Resources (HR) is a vital part of an organization and helps company in
chosing talented employees that contribute to the success of an organization (Oke 2016). HR
is the function in a company or an organization that deals with employees of an organization
and the issues of the people like benefits, compensation, on boarding employees, training,
recruiting and the development of the organization and culture (Masud et al. 2018) This paper
sheds a light on the human resources management of the company SP services and provides
which aspect of this division will be beneficial for the company if more enhanced and or
introduced in a new way.
Discussion
Corporate Strategy
Corporate strategy is the strategic plans of the highest parameter of a company or an
organization (Hernandez and Menon 2018). SP Services is a company operates gas and
electricity transmission and distribution business. The mission of the company is to provide
utility services in order to enhance and develop the economy and improve the quality of life.
The company’s motto is to become the leading utility delivering sustainable network
solution. SP Service’s aim is to achieve success by aligning with their core values that is
efficient team work, integrity, commitment and passion. SP Services follows a market
expansion strategy in order to grow their business as the business aims on growing their
business after their establishment in Australia and is currently planning on expanding their
business in China.

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Operating Practices
The company SP Services provides utility services across Singapore. The company
obtains electricity on behalf of the consumers that are non-contestable like small businesses
and households at regulated tariffs. The company is the provider and acts as a default
supplier. The company maintains a positive relationship with their customers and has about
1.5 million commercial, industrial and residential customers in Singapore. SP Services
engage with key external and internal stakeholders on a regular basis in order to update the
initiatives taken by the company and also the approach of the company’s changes in the
strategic focus and in the landscape. The company has a very strong and positive relationship
with their partners and their suppliers in order to carry out their mission to deliver the
commitment of the organization to the customers in a sustainable way.
The company uses a planned human resource framework that has helped the company
in becoming successful and has helped the company in expanding to foreign markets. There
are many factors and components that have helped the company sustain and retain the
positive position in the market.
Measures of performance
SP Services follows a tactical performance where the organization focuses and sticks
to the strategy that they have made. SP Services maintains and develops rules and
regulations in the workforce, makes checklists and have standard procedures for their
operation
The company has a core measurement system that helps in assessing and then
reporting the main parameters of the company that helps to provide the necessary information
about the progress in order to achieve the goals. The company first makes their strategy and
positions themselves in the market. Then the company operates and provides their services in

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the market. The company then measures the business performance and then considers and
decides on the pay and promotion of the employees and last the performance of the company
is oriented for the business. The company provides innovative services thus the focus of
measurement of the performance on the company is focused and based on the provided
services as well as their innovation.
The most effective way the company measures the overall performance of the
company is via the feedback of the customers. SP Services considers feedback to be
important and takes it seriously for the development of the organization. Feedback has been
one of the most effective medium of understanding and analyzing performance. With the help
of feedback the company has made many changes in the company that has been effective for
the company and has helped the company to become a huge success in the market and has
helped the company in expanding to different countries.
Rewards and recognition
SP Services has initiated many programs in order to provide recognition and rewards
to their employees that have helped in motivating employees that has contributed immensely
to the success of the company. SP Services have used these methods in order to retain and
attract talent in the company. The company provides several awards to the employees who
have contributed to make the company and innovative company like Value creation award,
economic value project award and many more. They have also come up with awards for the
best services that the employees have provided to the customers of the company. The
company provides awards to the concerned employees who are in charge of making sure
there are no mishaps or accidents.
Benefits for the employees are necessary to show they are valued in the organization
and help in employee retention (Veth et al. 2017). SP Services provides benefits for the

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employees and provides them with several benefits like special leave for events like marriage
preparation and exam preparation and many more. Other leaves are provided like paternity
leave, family care, childcare leave, adoption leave and no pay leaves as well. The company
provides medical benefits like medical schemes and the company ensures a particular amount
is contributed to the Medisave accounts of the employees which will help them to use the
money later during health emergencies.
The company provides a fixed amount of FLEX dollars that helps the employees use
money for personal travel expenses, healthcare treatments and for the education of their
children.
The company caters to all the needs of the employees and has helped the employees
in numerous ways however the company can provide other benefits for the overall
satisfaction of the customers. The company may provide pick and drop services for the
employees for easy commute, provide them with certain perks, conduct informal gathering in
order to help the employees to get to know each other which may help in creating bonds to
help enhance teamwork’s.
This shows how much the organization cares for their employees and ensures the well
being for the employees that make them put all their hard work with full conviction and
dedication. The rewards, recognition and the benefits have helped the company in retaining
their employees and have attracted the customers in order to receive production to their
utmost capacity.
Behavior and culture of the organization
SP Services is an ethical company and thinks about their organizational benefits and
want achieve success by making the employees of the company happy as well. The company
follows soft approach towards its employees. The company treats their employees as their

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most important resource and as a major source of competitive advantage. The company
makes sure it caters to the different needs of the people efficiently for their comfort.
According to scholars soft approach is essential as it is important for employees to be
recognized and valued in the workplace as their contribution plays a huge and vital part in the
organizational success (Collings, Wood and Szamosi 2018). This approach has helped in
satisfying the employees that has resulted in the fruitful outcomes by the employees that has
paved way for the success of the company,
The leadership approach in this company promotes ethical actions and behavior in
order to drive the performance of the staffs at all the levels in the company. The leader in the
company deploys a range and collection of communication platforms in order to
communicate the strategies and the priorities of the organization. The leadership approach
here is building a positive relationship between the subordinates and maintains transparency
in the workforce. The leader makes the team feel like their decisions are valued and thus
provide key informations, decisions and the results in terms of the performance to the
employees in order to help them understand issues and the necessary informations. The leader
helps the teams and his or her juniors to learn and grow in the organization in order to help
and contribute to the growth of the company.
. The company maintains diversity in the workforce and ensures equality by hiring
people on the basis of their talent and their skills and irrespective of their religion, age, sex
and other philosophies. The company aims on achieving and attaining a culture of innovation
and improvement. The company maintains a culture that promotes well being of the
employees. This organizational culture has helped the company gain success by satisfying
both the customers and their employees which helps the company gain a competitive
advantage in the market.

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Decision
The company ahs garnered immense success in the market because of the quality of
the services of the company. For this the credit goes to the employees who have put in a lot of
hard work in order to meet the goals and achieve the mission of the organization. The human
resources management has a role to play and the rewards and recognition has huge role to
play as well. Rewards and recognition has helped the company in motivating employees to
work harder and achieve several other goals that has not been set by the company as well.
Conclusion
It can be concluded by stating that the rewards and recognition has a huge role to play
in the success of the organization. This initiative has helped in motivating employees that has
contributed positively that has paved for the success of the company and has helped the
company in making decisions to dominate the global market.

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