Human Resources Management in Shell Canada Limited

Running head: HUMAN RESOURCES MANAGEMENT
Human resources management
Name of the student
Name of the university
Author note

1HUMAN RESOURCES MANAGEMENT
Introduction
This report has identified the human resource issues in Shell Canada Limited, which is a
subsidiary of Royal Dutch Shell. Shell Canada has been facing issues in managing diversity,
employee turnover and employee engagement (Smalley, 2017). These are big challenges for
global organizations as the needs of the workforce have rapidly changed. The younger
employees belonging to the millennial generation have different expectation from their
organization and job profile. These have reduced their length of stay in the organization.
Moreover, replacing experience employees with new ones is difficult as it increase the
organization cost structure and it would take them more amount of time to cope with their job
role and responsibilities.
Diversity management is also an essential need of the Shell as the country is bilingual
and workforce is of diverse nature. The young employees in today’s market give more
preference to work culture. In order to mitigate these issues the Human resource management
department will have to develop training programs to increase employee engagement, manage
diversity, provide different skills to the employees so that they can grow both at organizational
and personal level. A survey was conducted within the lower and mid level employees in the
organization to identify their varying needs. The result show that age is a crucial factor as
employees belonging to different generation have varied needs. Another survey conducted to
identify the turnover rate of the organization and diversity issues highlighted that younger
employees have less tenure having an average tenure of 3 years where older employees have
issues with diversity and cultural factors (Smalley, 2017). Thus, training and development is
highly recommended for increasing the effectiveness, employee engagement and productivity.

2HUMAN RESOURCES MANAGEMENT
Background of Shell Canada limited
Shell Canada Limited is one of the subsidiaries of Anglo- Dutch Royal Dutch shell. It
belongs to the group of largest integrated oil company in Canada (Shell Canada, 2018). The
major business of the organization is dealing with exploration, extraction and production of oil.
The company also markets gasoline and other byproducts through its chain of stations in the
country. The organization has its headquarters in Calgary, Alberta.
Issues
The main issue the organization has been is dealing with its workforce. The turnover rate
of the organization is high and facing diversity management issues. Moreover, the organization
is facing issues in using accurate performance management tools for engaging employees into
activities so that employees are motivated, productive and stay with the organization. As the
turnover rate of Shell Canada Limited is high, the cost structure has increased and diminished
their profit margin.
Available solutions
The organization can provide the employees with high compensation package to
motivate their employees that are in accordance to Maslow’s theory and ERG theory (Lazaroiu,
2015). However, the needs of the employees vary as different generations have different things
to offer to the organization. Therefore, in order to identify the individual needs of the employees
it is necessary to build up a training and development program, which will enable the managers
to evaluate the individual workforce needs in a better way.