Human Resource Management For Service Industries

This presentation provides an overview of Human Resource Management for service industries. It covers the role and purpose of HRM, human resource planning, current state of employment relations, and the impact of employment law on HR management.

Human Resource
Management For
Service Industries
(LO1 & LO2)

Table of Content
 Introduction
 Role and purpose of Human Resource Management
 Human resource plan based on an analysis of supply and
demand
 Current state of employment relations
 Employment law affects the management of human resources
 Conclusion
 References

Introduction
Human resource management refers to strategic approach to an
effective management of company so that staff members will
help business in gain competitive benefit. The main purpose of
human resource management is to enhance performance of
employees in the service.

Role and purpose of Human Resource
Management
Human resource management is related with recruiting,
motivating and also maintaining the workforce in business. It
is used to explain the formal systems that devised for
managing people with in company. It is the responsibility of
human resource management to hire the people, appraise their
performance, provide them training etc.

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The roles of human resource
management in Holiday
Inn hotel mention below:
 Recruitment and selection
 Provide training
 Monitor performance of
employees
 Maintain work culture

Human resource plan based on an
analysis of supply and demand
Human resource plan refers to process that determine the current
as well as future needs of human resource for company to attain
the objectives. It should serve link among the human resource
management and strategic plan of firm.

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There are different steps are
included in human resource
planning:
 Assessing the Human
Resource
 Forecasting of demand
 Forecasting of supply
 Matching the demand and
supply
 Action Plan
 Monitoring and control

Current state of employment relations
Employment relationship refers to link among the employees
and employer. It explains the efforts of firm to manage the
relationship of the manager and staff members at workplace. A
company with the better employee relation program give the
consistent and fair treatment to all employees so that they can
get some commitment towards their job and also will be loyal
for firm.

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Beside this, there are some
legislation which are followed
through Holiday Inn hotel in
order to maintaining the better
employee relation. There are
different legislations mention
below:
 Equal pay act, 1970
 Health & Safety Act, 1974
 Anti- Discriminating Act-

Employment law affects the
management of human resources
Employment law is wider areas that encompassing all the areas of
employee or employer relationship except process of
negotiation covered through collective bargaining and labour
law. In United Kingdom, employment law is governed through
many state and federal statues, judicial decision and
administrative regulations.

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In addition to this, it is necessary for Holiday Inn hotel to include
or applying all legislation before developing any strategies
concerned with working conditions of staff members. Through
complying all laws, Holiday Inn hotel is able to develop the
legal relation with staff members which are working in
company.

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There are some changes in law
mention below as above:
Employment Act- There are
many kind of changes made
under this law from past years.
On the basis of Anti-
Discriminatory law, employer
should not discriminate the
employee as per their gender,
disability, colour, religion etc.

Conclusion
It has been concluded from the above mention report that human
resource management is helpful in managing the activities and
enhance productivity of company in an effective manner. The
Holiday Inn company hire the staff members on the basis of
their knowledge and capabilities.

References
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of
human resource management practice. Kogan Page
Publishers.
Bailey, and et. al., 2018. Strategic human resource management.
Oxford University Press.

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