Impact of COVID-19 on Hyatt Hotels: Strategies to Overcome the Outbreak

Foundation year project

Table of Contents
CHAPTER 1: INTRODUCTION ...................................................................................................3
Background.................................................................................................................................3
Aim..............................................................................................................................................3
Objectives....................................................................................................................................3
Research problem........................................................................................................................3
Research questions......................................................................................................................3
CHAPTER 2: LITERATURE REVIEW ........................................................................................5
What are the challenges faced by Hyatt hotels due to outbreak of COVID-19?........................5
What is the impact of COVID-19 over operations of Hyatt hotels?...........................................5
What are the strategies adopted by Hyatt Hotels to overcome the outbreak of COVID-19?.....5
CHAPTER 3- METHODOLOGY...................................................................................................6
CHAPTER 4- RESEARCH USING SECONDARY DATA..........................................................8
CHAPTER 5: CONCLUSION .....................................................................................................11
REFERENCES .............................................................................................................................12

CHAPTER 1: INTRODUCTION
Background
The pandemic COVID-19 has created higher implications for different industries in
which industries were thriving for their survival. The major impact was seen on hospitality
industry as due to different restrictions the customers was not able to enjoy such services
provided by hospitality and tourism industry (Škare, Soriano. and Porada-Rochoń 2021). The
current research is related with examining the impact of COVID-19 on operations of tourism
industry and different strategies used by the industry in order to overcome from the outbreak.
The organisation taken for the report is Hyatt which is an American multinational hospitality
organisation headquartered in Chicago.
Aim
To identify the impact of COVID-19 over operations of tourism industry and strategies
adopted by them to overcome this outbreak. A study on Hyatt hotels.
Objectives
 To determine the challenges faced by Hyatt hotels due to outbreak of COVID-19
 To investigate the impact of COVID-19 over operations of Hyatt hotels
 To examine the strategies adopted by Hyatt Hotels to overcome the outbreak of COVID-
19
Research problem
The major issue within hospitality industry is related with business operations as due to
implication of COVID-19 the industry was not able to manage their operations. There were
several restrictions which were imposed by the government and these directly impacted
profitability and businesses of hospitality industry (Riadil, 2020). During the time of COVID
several businesses were shut down and this is the reason that the industry needed different
strategies to overcome from these issues.
Research questions
 What are the challenges faced by Hyatt hotels due to outbreak of COVID-19?
 What is the impact of COVID-19 over operations of Hyatt hotels?

 What are the strategies adopted by Hyatt Hotels to overcome the outbreak of COVID-
19?