ICT in Business: Impact on Postal and Courier Services

ITC563
IT Management Issues
Assessment 1
ICT in Business
Student Name: Guru Bala Vankadara
Student ID: 11613712

Guru Bala Vankadara 11613712
ICT stands for Information and Communication Technologies that offered the service in
the telecommunications sectors. ICT includes cell phones, wireless networks, and
Internet other communication mediums. It is used for VoIP, video-conferencing, and
messaging. ICT is also working on Social networking websites such as Facebook,
Whatsapp, and Instagram to connect or communicate to people (Jaag, 2014).
ICT create a new postal market where define the e-strategies for the courier service.
Postal operators will be easily adjusted to market variations. For the internal
efficiencies, they will be offering new products, cutting costs, and developed a new
relationship with the customer (such as direct mail, customer relationship management,
and electronic uniqueness services) (Jaag, 2014).
ICT is playing an important role for the postal operator because it used for restructuring,
streamlining of internal procedures, and competitive pressure. ICT increase profitability
and productivity during the internal procedures. ICT works on mail handling operations,
strategic sourcing and retailing and logistics operations. Postal operators are defined on
their strength according to revenue base. Alternative services & products, alternative
customer interfaces or both are offered by ICT to the postal operators. There is
developed a new e-Post strategy for the postal operators. It creates competition
between internet companies and telecommunications that offered the same type of
service. E-postal services give opportunities hybrid mail, tracing and tracking of
products or services, electronic customer interfaces, supply chain visibility, e-
government services and certification, -commerce management and catalogue and
other more (Kyriaki, 2015)
There are define management techniques and system for the postal operators which
are control and the transformation strategies. ICT improved the postal enterprise
management such as customer management, human capital management, business
analytics, financial services operations, and operations management (Jaag, 2014). ICT
improve the courier company employee performance through boosting and training. Its
designs and implementation in the postal strategies for postal service can provide
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