Effective Communication and Collaboration for IS Development Project

The assignment is about a Digital Ticketing System Implementation at Riverina Agriculture and Lifestyle Event (RALS). The project involves developing a system to manage ticket sales for events held at RALS. The team consists of a project manager, system analyst, programmer, database developer, and application manager. The stakeholders identified are customers of Globex, Virtucon, owner of Globex, owner of Virtucon, staffs at Virtucon, and staffs at Globex. A communication plan has been outlined for each stakeholder, including meetings, emails, reports, and phone calls. The project manager will be responsible for managing the resources, coordinating with team members, and handling issues related to the project. The project sponsor will handle external issues and collect information regarding the project progress.

Running head: ICT PROJECT DEVELOPMENT
ICT Project Development: A Case Study of Ticket Generating
System at RALS
Name of the Student
Name of the University

1ICT PROJECT DEVELOPMENT
Table of Contents
Part 1:...............................................................................................................................................2
1.1. Team Name/ Team/ Description...........................................................................................2
1.2. Team Charter........................................................................................................................7
1.2.1. Skills and Knowledge Inventory.......................................................................................7
1.2.2. Roles and Responsibility...................................................................................................9
1.2.3. Team Communication.....................................................................................................11
1.2.4. Signatures....................................................................................................................12
1.3 Team rules and expectation.............................................................................................13
1.3.1 Team value....................................................................................................................13
1.3.2 Code of ethics...............................................................................................................14
Part 2:.............................................................................................................................................14
2.1. Learning Cycles..................................................................................................................14
Part 3:.............................................................................................................................................17
3.1. Stakeholders Identification.................................................................................................17
3.2. Communication Plan..........................................................................................................17
Part 4:.............................................................................................................................................21
4.1. Reflection............................................................................................................................21
Bibliography..................................................................................................................................23

2ICT PROJECT DEVELOPMENT
Part 1:
1.1. Team Name/ Team/ Description
Name of Project: “Digital Ticketing System Implementation at Riverina Agriculture and
Lifestyle Event”
Start Date December 10TH, 2009
Team Member Contact Details
Hamish Bladin Address:
38 Zipfs Road
FLINDERS VIEW QLD 4305
PHONE
[phone]
Country code
61
Email: [e-mail]
Kai Woolacott Address:
65 Gregory Way
BRUNSWICK WA 6224
PHONE

3ICT PROJECT DEVELOPMENT
[phone]
Country code
61
Email: [e-mail]
Joshua Colebatch Address:
9 Hillsdale Road
O'BIL BIL QLD 4626
Phone:
[phone]
Country code
61
Email: [e-mail]
Xavier Bevan Address:
66 Friar John Way
FALCON WA 6210
Phone:
[phone]
Country code

4ICT PROJECT DEVELOPMENT
61
Email: [e-mail]
Harry Elisha Address:
19 Correa Place
BRINKIN NT 0810
Phone:
[phone]
Country code
61
Email: [e-mail]
Jordan Parramore Address:
87 Beach Street
LONG REACH TAS 7253
Phone:
[phone]
Country code
61
Email: [e-mail]

5ICT PROJECT DEVELOPMENT
William Allcot Address:
69 Hart Street
LECONFIELD NSW 2335
Phone:
[phone]
Country code
61
Email: [e-mail]
Jordan Hort Address:
4 Parkes Road
WEST FOOTSCRAY VIC 3012
Phone:
[phone]
Country code
61
Email: [e-mail]
Overview of the Project: After the investigation of the project outline it has been found that
the manual ticket generating system utilized by various associations are not in any way
advantageous rather the odds of mistake event was likewise high. With a specific end goal to

6ICT PROJECT DEVELOPMENT
increase upper hands and quantifiable income, it is important to consider legitimate innovation
and component to grow such a system for the purchaser that outcomes gainful result. The
conventional rather manual ticket booking approach neglected to oblige every single essential
perspective again it additionally unfit to give appropriate information reinforcement,
catastrophe recuperation and application versatility to the purchasers. Keeping in mind the end
goal to moderate the issues related to conventional ticket booking it is expected to grow such a
system for Globex which could limit the specialized issues. In the recently created online
ticket booking system, the information could be recuperated effortlessly from the server and
even the rundown data can likewise be recovered from the server safely. The new framework
will help the volunteers to deal with the group with effectiveness. The volunteers need to
confront numerous troubles while keeping up the ticketing checking and additionally reserving
strategy amid the Riverina Agriculture and Lifestyle Show. The point of building up the new
framework is disposal of the current the manual technique of ticketing acquiring and checking
with the goal that the group can be overseen productively. The new framework will help the
clients to work the framework by their own particular for booking and checking of tickets
amid conduction of the occasion. The framework will likewise help the association to keep
record of the customers obtaining the tickets and expanding their association with customers
for advancement of their business in future. The data viewing the kind of tickets and in
addition decision of seat being reserved by the customers will be recorded through the new
advanced ticketing framework. The clients will have the capacity to see the sorts of tickets that
are accessible for buy and also the cost and offers that are being offered with that particular
kind of ticket. The advanced ticketing framework will create tickets acquired by the customers
going to the show and in addition the framework will check the tickets one by one. Thus this

7ICT PROJECT DEVELOPMENT
venture is valuable for the dealing with the horde of Riverina Agriculture and Lifestyle Show.
Project Description: The project is an ICT project which is costing of both the programming
and IoT (internet of things). The ticket checking system will be an electronic device that will
connected to the central system. The project will be consisting of eight employees. The project
will be carried out through predictive SDLC approach. The project will be done within three
months.
1.2. Team Charter
1.2.1. Skills and Knowledge Inventory
Name of Member Role in the
project
Skills and knowledge
Hamish Bladin Project Sponsor Leadership Skills, Management Skills,
Negotiation Skills, Personal Organization
Skills and Communication Skills.
Kai Woolacott Project Manager Leadership Skills, Management Skills,
Negotiation Skills, Personal Organization
Skills, Staff handling Skills and
Communication Skills.
Joshua Colebatch Business Analyst Critical Thinking Skills, Communication
Skills, Problem Solving Skills and Evaluation
Skills.

8ICT PROJECT DEVELOPMENT
Name of Member Role in the
project
Skills and knowledge
Xavier Bevan System Analyst Critical Thinking Skills, Communication
Skills, Problem Solving Skills, Technical
Skills and Evaluation Skills.
Harry Elisha Programmer Programming Skills, Critical Thinking Skills,
Communication Skills, Problem Solving
Skills and Technical Skills
Jordan Parramore Database
Developer
Programming Skills, Database Skills, Critical
Thinking Skills, Communication Skills,
Problem Solving Skills and Technical Skills
William Allcot Application
Manager
Programming Skills, Database Skills, Critical
Thinking Skills, Communication Skills,
Problem Solving Skills and Technical Skills
Jordan Hort Tester Programming Skills, Database Skills,
Analytical Skills, Logical Skills,
Communication Skills, Problem Solving
Skills and Technical Skills

9ICT PROJECT DEVELOPMENT
1.2.2. Roles and Responsibility
Team Member
Name
Roles Responsibility
Hamish Bladin Project Sponsor  Project related out-scope issues
 Approving resources
 Approving Decisions
 Monitoring project progress
Kai Woolacott Project Manager  Controlling project activities
 Reporting to the project sponsor
 Resource management
 Mitigating the risks
 Maintaining working atmosphere
 Solving quarrel among employees
Joshua Colebatch Business Analyst  Communicating with the potential users
 Gathering business requirements
Xavier Bevan System Analyst  Analyzing business requirements
 Creating system requirements
 Generating system functions

10ICT PROJECT DEVELOPMENT
Team Member
Name
Roles Responsibility
 Designing the system
Harry Elisha Programmer  Coding
 Creating efficient codes
 Analyzing the system designs
Jordan Parramore Database
Developer
 Designing the database
 Creating the database
William Allcot Application
Manager
 Connecting the Database with the Codes
 Implement the system
Jordan Hort Tester  Testing the developed programs
 Testing the Database
1.2.3. Team Communication
Team Member Location Meeting
Times
Ways of
communication
Information Store
Hamish Bladin Project
Development Site
and Head Office
02:00 am to
5.30 pm
Meeting
individually,
Email, Reports
Report

11ICT PROJECT DEVELOPMENT
Team Member Location Meeting
Times
Ways of
communication
Information Store
and phone
Kai Woolacott Project
Development Site
and Head Office
02:00 am to
5.30 pm
Meeting
individually,
Email and phone
Report
Joshua Colebatch Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report
Xavier Bevan Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report
Harry Elisha Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report
Jordan Parramore Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Report and Local
Database

12ICT PROJECT DEVELOPMENT
Team Member Location Meeting
Times
Ways of
communication
Information Store
Reports
William Allcot Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report and Local
Database
Jordan Hort Project
Development Site
02:00 am to
5.30 pm
Meeting
individually,
Email and
Reports
Report and Local
Database
1.2.4. Signatures
Name Date Signature
Hamish Bladin 10/10/09 Hamish Bladin
Kai Woolacott 10/10/09 Kai Woolacott
Joshua Colebatch 10/10/09 Joshua Colebatch
Xavier Bevan 10/10/09 Xavier Bevan
Harry Elisha 10/10/09 Harry Elisha
Jordan Parramore 10/10/09 Jordan Parramore

13ICT PROJECT DEVELOPMENT
William Allcot 10/10/09 William Allcot
Jordan Hort 10/10/09 Jordan Hort
1.3 Team rules and expectation
The rules and expectations are very crucial for the development of the project. The
project manager will be responsible for developing the project rules and identifying the team
expectations. These rules will be application to all the team members and none of it can change it
without the permission of the project manager. The purpose of developing these rules are
maintaining a good atmosphere in the project site for working.
1.3.1 Team value
Team value is a great source of preventing conflicts within the project. The project
manager will be always focusing on enhancing the team values. The team values regarding the
proposed project are as following.
1) The team will be always concentrating on performing better through establishing
coordination in working. Different member with different skills will be handling
different tasks and not interfering in other’s job.
2) The project manager will establish team objectives that are easily achieved and
frequent. This way dividing the project goal into smaller objectives, team moral
can be strengthen.
1.3.2 Code of ethics
Code of ethics is an essential part of the project while considering total integrity.

14ICT PROJECT DEVELOPMENT
1) No team member will be disclosing the project related information to others
2) The team members will put the work before their self interest
3) The project members will not steal any data from the site
Part 2:
2.1. Learning Cycles
Time Phase of the
Project
Scribe Organizer Mode of
communication
Generating the
project idea
Project proposal Hamish Bladin Project Sponsor Meeting
individually,
Email, Reports
and phone
Project plan
creation
Planning Phase Kai Woolacott
Hamish Bladin
Project Manager Meeting
individually,
Email and phone
Business related
data gathering
Requirement
Panning
Joshua
Colebatch
Business analyst Meeting
individually,
Email and
Reports
System
associated
function
Requirement
Panning
Xavier Bevan System Analyst Meeting
individually,
Email and

15ICT PROJECT DEVELOPMENT
Time Phase of the
Project
Scribe Organizer Mode of
communication
identification Reports
System designs
generation
Requirement
Panning
Xavier Bevan System Analyst Meeting
individually,
Email and
Reports
Developing the
system units
through coding
Development Harry Elisha Programmer Meeting
individually,
Email and
Reports
Establishing the
database
Development Jordan
Parramore
Database
Developer
Meeting
individually,
Email and
Reports
Combining the
program,
database and IoT
(ticket checker)
Development William Allcot Application
Manager
Meeting
individually,
Email and
Reports

16ICT PROJECT DEVELOPMENT
Part 3:
3.1. Stakeholders Identification
The stakeholders in evitable part of the business. Identifying the stakeholders is similarly
important to the identification of the stakeholder interest. The stakeholders will be auctioning as
the entity within the project without which the project progress will be impossible. It is very
significant for the project manager to gain the support of the stakeholders at all the stages of the
project. The identified stakeholders of the project are represented in the following table.
Stakeholders Interest
Customers of globex Will be using the proposed system and provide feedback
Customers of virtucon Will get advantage because of the proposed system
Owner of globex Customer organization
Owner of virtucon The organization that provided the project
Staffs at virutcon Provides the information regarding the business
Staffs of globex System Training and Tests
3.2. Communication Plan
Who What Why When How
Project
Sponsor
Progress regarding the
project
For observing the
venture advance
Whenever Meeting
individually,
Email, Reports

17ICT PROJECT DEVELOPMENT
Who What Why When How
Challenges that are
associated with the
project
For controlling the
venture issues
For social occasion
data in regards to the
task out degree issues
For data social event
of extra undertaking
asset
and phone
Project
Manager
Progress regarding the
project
Risks that are
associated with the
project
Issues among the
team members and
their queries
For collecting the
data in regards to the
advance of individual
colleagues
Issue in the middle of
the colleagues
Whenever
required
Meeting
individually,
Email and
phone
Business
Analyst
Information regarding
the operations of the
organization
Gaining the bits of
knowledge of the
business operations
and process
For a
fixed
period of
time
Meeting
individually,
Email and
Reports

18ICT PROJECT DEVELOPMENT
Who What Why When How
System
Analyst
Gathering business
requirement related
data
Identifying the
expectations from the
system
Social affair the
business
prerequisites
produced by the
business expert
Gathering the
framework feature
related data
For a
fixed
period of
time
Meeting
individually,
Email and
Reports
Programmer The designing of the
system
Producing the
framework codes are
particularly relied
upon the framework
plans
Each
Week
Meeting
individually,
Email and
Reports
Database
Developer
The design
specifications of the
system
The data and
information required
by the organization
Data samples
The database will be
produced according
to the business
prerequisites
Each
Week
Meeting
individually,
Email and
Reports

19ICT PROJECT DEVELOPMENT
Who What Why When How
Application
Manager
The application of the
system
Insights of the
programs
Collecting data with
respect to the units
created
Each
Week
Meeting
individually,
Email and
Reports
Project Name: Digital Ticketing System Implementation at
Riverina Agriculture and Lifestyle Event
Project Manager: Kai Woolacott
Start Date: [Please Fill] End Date: [Please Fill]
Acceptance Criteria Person Responsible Check if
Achieved
Recognizing project objectives Project Manager 
System requirements identifying System Analyst 
Implementation of the system Database Developer,
Programmer, and Application
Manager

Project Schedule Maintenance Project Manager 

20ICT PROJECT DEVELOPMENT
Project Work Breakdown Structure
Maintenance
Project Manager 
Project Budget Maintenance Project Manager 
Testing of the system Tester 
Risk Management or RM Approach
Application
Project Manager 
Members Sign-off Project Manager 
Part 4:
4.1. Reflection
After investigating the description of the IS development project at RALS provided in the
above section, it has been completely clear that the project manager may be in-charge of the
project but the coordination among the team members is the key of making the project
successful. The resources are very crucial for supporting the development of the project. The
project sponsor is responsible for managing the resources for the project. Communication skills
must be good of all the team members. The team members will be communicating with the
project manager after completion of the respective tasks. Each progress will be documented
through the reports. These reports will be sent to the project manager. The project manager will
be responsible for handling the issues that are directly related to project. The external issues will
be handled by the project sponsor. The project sponsor will also be collecting information
regarding the project progress. The manager will report to the sponsor if any changes is required
to be made within the project.

21ICT PROJECT DEVELOPMENT
Technical skills: As the project is an ICT project, it is essential for all the team members
to have the software engineering and technical knowledge. The project manager will be
communicating with the stakeholders regarding the project progress. These information will be
costing of system functions, technical insights and many more.
Managerial skills: The project manager will handling all the tasks of the project
progress, but the team members also should have some managerial skills to perform their job
perfectly. Handling issues, communicating with other members and time-resource management
is a crucial aspect of their work.
Professional skills: Each of the team members must be able to perform professionally.
Each of the team members will be working within the project boundary for the benefit of the
organization and success of the project.