ICT Team Management Plan for Generating New Service Level Agreement

T-1.8.2
Details of Assessment
Term and Year Time allowed -
Assessment No 1 of 2 Assessment Weighting 50%
Assessment Type Written
Due Date Week No. 5 Room
Details of Subject
Qualification ICT60115 Advanced Diploma of Information Technology
Subject Name Manage ICT Team
Details of Unit(s) of competency
Unit Code (s) and
Names
BSBWOR502 Lead and manage team effectiveness
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work
submitted is my own, and has not been
copied or plagiarised from any person or
source. Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name
Assessment Outcome
Results Competent Not Yet Competent Marks /50
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I am also aware of my right to appeal and the
reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Purpose of the assessment
Manage ICT Team, Assessment 1, v2.0 Page 1

T-1.8.2
ICT TEAM MANAGEMENT PLAN
FOR GENERATING NEW SERVICE LEVEL
AGREEMENT
SUBMITTED TO: -----
Online Services Integration Pty Ltd
SUBMITTED BY: -----------
STUDENT NAME
IT Business Analyst/Project
Manager
DATE: DD MONTH YYYY
Manage ICT Team, Assessment 1, v2.0 Page 2

T-1.8.2
Table of Contents
1. Introduction
2. Business Plan and Team Objective
3. Team Member Details
4. Team Performance Plan
Performance Plan 1
Performance Plan 2
Appendix 1: Performance Plan Template
Manage ICT Team, Assessment 1, v2.0 Page 3

T-1.8.2
1. Introduction
Twenty-five years ago, Bazaar ceramic studio started as a small collective business which
operates in the township of south Australia. This particular organization is popular for quality
of arts and crafts which is provided by it. In the last few years, the organization has passed
through a large number of changes. In the first few years, it is well known for producing the
quality of domestic ware and fine individual design piece of arts. Each and every member of
this co-operative is responsible for providing proper design, throw, firing of the work
provided. Later on, a gallery doctor was appointed which provides attention to various
aspects of marketing. This organization comes up with a wide range of products, which can
be used for satisfying the requirements of the clients. The studio also produces a wide range
of scriptural, which is important for both individual and corporate level. Various commission
mainly takes up 40% of the total given work. The pieces are generally found in wide range of
platforms like boardrooms, hotels and private homes, which is considered to be far away
from given location.
In the coming pages of the report, an idea has been provided regarding the business plan and
team objective of Bazaar ceramic studio. After that, all the team member details have been
provided. The last section of the report deals with team performance plan for the given
organization.
Manage ICT Team, Assessment 1, v2.0 Page 4