Business Use of ICT Technologies in Hospitality and Health Industries

This report discusses the computer hardware and software required for a family-friendly club and restaurant, including CPUs, monitors, keyboards, and Office Professional plus suite 2016. It also analyzes data on hospitals in Australia, including the number of beds/chairs and patients, and the stakeholders who could benefit from this data. Involving all stakeholders is crucial for the success of an ICT system development.

Information Technology for Users in Organizations
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Business use of ICT technologies

Abstract
The following reports aim to take a look into the importance of stakeholders in a
business. Two scenarios, a hospitality industry set up and a health industry setup will be
used. The hospitality industry focused on some of the computer-related necessities
required to start up a club and restaurant. The health industry focused on the
characteristics of hospitals located across the various states in Australia.
Coming up with family-friendly a club required various computer hardware and software
which included monitors, central processing units, and office professional suites among
others. The hardware and software were necessary for running the various operations
of the club. All private hospitals had the most patients and the number of beds/chairs
across the Australian states. The data collected and analyzed from these hospitals were
very vital to the interface, external and internal stakeholders. Involved of all
stakeholders would thus ensure success of the ICT system development since it
provides expertise, it reduces and uncovers risks, it increases the success of the
system adaptation and it grants project acceptance.

Introduction
ICT technologies entails infrastructure and components that enable modern day
computing [1]. The following reports aims to take a look at how the ICT equipment will
be adopted in starting up a family friendly club and restaurant. On the other hand it will
also look at how the involvement of various stakeholders in the medical field should be
utilized in developing an ICT system for hospitals in Australia.
PART A
Computer Hardware
The family-friendly club in Kiama will need a variety of computer hardware which will
facilitate is day-to-day operations. Some of the computer hardware include Central
Processing Units (CPUs), monitors, keyboards, battery backup, printer, speaker,
external hard drives, scanners, projectors, webcam, microphone, router, network switch,
fan, heat sink, power cable, and CMOS battery.
Computer Software
To complement the functionality of the computer hardware devices, computer software
will also have to be obtained [2]. The computer software has to be system software and
application software. System software that will be used includes Microsoft 10 enterprise
and device drivers. Application software includes Office Professional plus suite 2016,
media players, antivirus software such as Windows defender and media development
software such as Autodesk suite.
Hardware and software for business operations
Computer hardware such as the CPUs, monitors, keyboards, battery backup, printers,
external hard drives, fan, heat sink, power cables, and CMOS battery are very vital in all
the operations of the club from registering members, processing receipts, processing
payments and processing of brochures. For events and entertainment, this computer
hardware will also become necessary but they will have to be supplemented with
speakers and the microphone. Using projectors, webcams, and microphone will be of

great use for functions and conferences. The network switch and the router will be used
in creating a network which will be able to provide internet access to the members
during their stay in the club. Moreover, the network will make it possible for the club staff
to be able to communicate and share files and folders which will be of importance to the
day-to-day running of the facility.
The system software will be used in coordinating the complete system hardware and
offer an environment for all the other types of software to work in it [3]. It should be
noted that the system software is the most basic type in any computer system which
makes it essential for all the other applications, programs, and the whole computer
system. The application software will come in handy in helping the staff and other users
to perform other tasks as desired. For example, Skype a video chat software will be
used in conference rooms and Autodesk suite will be used in designing of print media
such as brochures.
PART B
Table 1
1) New South Wales has the highest number of Acute and psychiatric hospitals.
2) New South Wales has the highest number of free-standing day hospital
facilities.
3) Geographical disparity plays a key role in the variation of hospitals across states
[4]. Some of the hospitals are located in areas where there is easy access and
the population is quite large. States that have more areas which are impossible
to access have fewer hospitals. Moreover, states with small populations have
fewer hospitals as the demand is not huge compared to states which have areas
with large populations.
4) Acute and psychiatric hospital
An acute and psychiatric hospital is a health facility which is licensed to offer both
acute and chronic inpatient hospital service [5]. It can be accessed by people in crisis
who need safety monitoring and assessment as well as therapy and medication

management. The health facility provides a combination of services which include
psychiatric and alcohol-drug rehabilitation services. Acute and psychiatric hospitals
provide universal screening for substance use disorder for everybody.
People admitted are assessed for substance use disorder which will provide a
sufficient plan that will provide for initial management and referral [6]. The health facility
provides modified medical detox and a brief focused intervention which is aimed at
increasing the motivation and appropriate referral to the ongoing treatment in the
community.
Table 2
1)
Figure 1: Trend Analysis
From the figure 1 above, it is evident that all private hospitals have more bed/chairs
(34,339) compared to acute and psychiatric hospitals (31,029) and free-standing day
hospital facilities (3,310). All private hospitals and acute and psychiatric hospitals have
more overnight stay patients (7,294 each) compared to free-standing day hospital
facilities (no patient at all). Conversely, all private hospitals have the most number of

same-day patient (3,493) compared to acute and psychiatric hospitals (2,273) and free-
standing day hospital facilities (1,220). Of the three categories, it can be seen that more
females frequent the hospitals compared to the males. In general, more people (both
male and female) prefer all private hospitals compared to acute and psychiatric
hospitals and free-standing day hospital facilities.
2) Stakeholders who could benefit from this data include the interface, internal and
external stakeholders. Interface stakeholders include health visitors, medical
staff, social workers, outpatient staff, and physicians.
Internal stakeholders include catering staff, charge nurses, doctors, hospital
management, maintenance staff, matrons, medical technicians, nurses,
paramedics, and staff nurse.
External stakeholders include carers, civil servants, general practitioners, health
and social regulators, health maintenance organizations, health workers, local
authority, labor unions, local residents, local service providers, the media, other
hospitals, patients, federal government, state government, third-party payers,
visitors, and volunteers.
Table 6
1)

2)

3) Similarly to question 2 Table 2, the stakeholders who stand to benefit from this
data are the interface, internal and external stakeholders. Interface stakeholders
include health visitors, medical staff, social workers, outpatient staff, and
physicians.
Internal stakeholders include catering staff, charge nurses, doctors, hospital
management, maintenance staff, matrons, medical technicians, nurses,
paramedics, and staff nurse.
External stakeholders include carers, civil servants, general practitioners, health
and social regulators, health maintenance organizations, health workers, local

authority, labor unions, local residents, local service providers, the media, other
hospitals, patients, federal government, state government, third-party payers,
visitors, and volunteers.
4) Coming up with an ICT system requires all hands on deck. The system may fail
if all deliverables were not what customers’ desire or does not meet the needs of
the customer. The success of the system thus depends on the involvement of all
key stakeholders [7]. Involving all stakeholders plays a key role since it provides
expertise, it reduces and uncovers risks, it increases the success of the system
adaptation and it grants project acceptance.
Conclusion
To come up with an ICT system, all the stakeholders have to be consulted. Developing
an ICT system goes beyond just the assembly of computer hardware and software. It is
vital to determine how the system will be accepted by the various users and customers
keeping in mind the acceptability of the system.

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