Building a Vegetarian Food Platform

This assignment focuses on the conceptualization and design of a web platform and mobile application catering specifically to the needs of vegetarians. The task involves identifying the target audience (vegetarians and baby food retailers), analyzing their requirements, and outlining key features for both platforms. The emphasis is on understanding user experience (UX) design principles, considering accessibility for diverse users, and exploring the technical aspects of web development and app creation.

Running head: COMMUNICATE EFFECTIVELY IN ICT
ICT30115 Certificate III in Information, Digital Media and Technology
ICTICT202 Work and communicate effectively in an IT environment
Assessment Task (2 of 2)
Student Name:
Student Number:
Assessment Number:

Running head: COMMUNICATE EFFECTIVELY IN ICT
Table of Contents
QUESTION 1..................................................................................................................................1
QUESTION 2..................................................................................................................................5
QUESTION 3..................................................................................................................................6
QUESTION 4..................................................................................................................................8
QUESTION 5................................................................................................................................11
REFERENCES..............................................................................................................................12

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Question 1
a. Create a list of the components that make up the computer network within your
workplace or home office including operating system/s, application software and
computer hardware.
1. Operating system/s required within the workplace or home office are:
 Windows XP, Windows 95
 DOS
 Linux operating system- Debian GNU/Linux (Ubuntu)
 Microsoft Windows Vista
 IOS- Apple Mac OS X
2. Application software for network analysis:
 Netstat
 Wireshark
 Note XL
 Igraph
 Aoff-the-shelf@ software packages that helps in acquiring end users
3. Computer hardware required to connect the networks:
 Wireless or wired routers
 Ethernet cables
 Patch Panels
 Modem
 Routers and Switches

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b. Locate an IT policies and procedures document and highlight the points within it that
relate to your daily duties (If no document available, create a basic IT policy for your
workplace or home office). (Approx. 50 words)
The requirement of an effective workplace or home policies is more important that drives the
change to regulation, legislation and codes of practice. A basic IT policy for workplace can be “A
Code of Conduct” that sets the workplace behavioural standards and its ethical conduct. This
includes issues like responsibilities both personal and professional and accountability to deal with
customers, colleagues and staffs.
c. Explain the purpose of a computer’s operating system. List the most common operating
systems on the market today.
There are three main functions of an Operating System:
 Managing the resources of computer like the printers, disk drivers, central processing unit
and memory
 Establishing an user interface
 Execution and providence of services for application softwares
There are several other tasks that are needed to be performed behind the scene like Device
Management, Security management, controlling the over system performance, job accounting,
detecting error aids and keeping the coordination between the users and the software.
The most common and trending operating systems on the market that falls in various kinds of
computers into categories are:

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1. For the most popular operating system for smart phones Android is the best choice
2. For the usability of the Internet of Things and other smart phone devices, variant of
Linux plays the most vital role. Web servers and super computers falls in this category as
well.
3. For desktop and Laptop operating systems Windows 7 is the best choice
4. For tablet operating system- IOS
d. A customer has recently upgraded their Microsoft Word application from 2003 to 2013.
Provide a list of three resources they could use to learn more about the differences
between these two versions.
UI element Microsoft Word 2003 Microsoft Word 2013
Task panes Basic task pane Commands on the ribbon and the ability
to customize
Menus and tabs Availability of Menus and
toolbars
Customized ribbon, however some
changes made to the arrangement with
view to simplifying the ribbon experience
Digital signatures Found under Tools / Options /
Security / Digital Signatures
Found in the Backstage view
Print Basic Print option
on the File menu
Newly included
Open Formats Not available Newly included

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(*.odt) Open
Document Text
e. Prepare a short report answering the following questions:
 Why is it important to keep up-to-date with product directions for the hardware and
software you support?
 How will you keep your technical knowledge current in the fast-moving industry of
IT?
 Why is Microsoft no longer supporting Windows XP?
It is important for the organization s to keep up-to-date with product directions for the hardware and
software environment. The first reason is to achieve the total capability of the computer systems.
Hardware, which is out of date, are generally very slow to be used and does not fully support the
system causing major difficulties.
To keep technical knowledge current in the fast-moving industry of IT :
 Attend Training Classes
 Gain Industrial Certifications
 Subscribe to Trade Publications
 Participate in IT Conferences and Trade Shows
Microsoft no longer supporting Windows XP since there is no longer availability of technical
assistance for Windows XP. Microsoft has also stopped providing Microsoft Security Essentials for
download on Windows XP. Thus running PC in Windows XP is not secure and has a risk to get

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infected.
Question 2
Contact a small organisation (the one you are working in or another one who is willing to
speak with you) and obtain details about the following support requirements. If any of the
requirements are not being met, provide suggestions for improvement.
a. Client needs, such as help desk support
Techniques to improve the help desk support:
 Responding to the request politely and promptly
 Being transparent to customers
 Writing inclusive notes according to tickets
 Keep checking over previous support tickets of customers
 If needed authorize and escalate.
b. Maintenance agreements for hardware and software
The COBIT framework helps to provide hardware and software policy area in small organization.
The policy areas that must be used, based on objective control that questions the process of
acquisition that has been clearly defined and thus met the requirement of the organization.
c. Service Level Agreements
Some tips to improve SLA:
 Setting reasonable and attainable goals
 Being honest

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 Clarifying specific things
 Training properly
 Including hold harmless clause
Question 3
Undertake routine support processes within your workplace or home office. Use the
checklist below to ensure that the following actions/behaviours have been completed:
Client Name:
Client Contact Details: ********
Problem Logged correctly:  Yes  No
Comments: The customers could not reach
help desk.
Previous activity checked:  Yes  No Comments: NIL
Support issue effectively clarified
with client:  Yes  No
Comments: Reaching the helpdesk takes
time since other calls gets online.
Appropriate language and
mannerisms used:  Yes  No Comments: NIL
Supporting documentation
utilised:  Yes  No Comments: Query call from the client
Solution found and documented:  Yes  No Comments: There was no requirement to file

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the case
Additional issues found:  Yes  No Comments: NIL
Client approval gained for
resolution process:  Yes  No Comments: NIL
SLA and escalation policies
followed:  Yes  No Comments: Since the most vital process
Unresolved issues escalated as
required:  Yes  No Comments: No other issues followed
Agreement and clarification
gained from client:  Yes  No Comments: NIL
Client informed of processes
undertaken:  Yes  No Comments: NIL
Client informed of resolution
processes:  Yes  No Comments: NIL
Cultural or knowledge level
differences appropriately handled:  Yes  No Comments: NIL
Other:  Yes  No Comments:
Other:  Yes  No Comments:
Other:  Yes  No Comments:

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Question 4
a. Produce a report on the latest MS Windows operating system. Your discussion should
include the following specifications:
 Brief description of the software
 Features and capabilities
 Future directions
 Minimum hardware requirements
 One procedure that explains how to back up files to a USB memory stick
Brief description of the software: Microsoft Corporation developed, marketed and sold by MS
Windows operating system. This OS was developed to run on personal computers, desktops and
laptops. Introducing the first graphical user interface (GUI). There are several different versions of
Windows server like NT 6.1, NT 6.2, NT 10.0 and many more. Windows is known as the meta-
family of the graphical operating system developers that is sold by the Microsoft.
Features and capabilities: Microsoft's line of Windows working frameworks is the most utilized as
a part of the world. The first Windows working framework goes back to 1981. Windows (from
Windows 2000 ahead) is a critical case of what has turned into the new wave in microcomputer
working frameworks (different illustrations are OS/2 and MacOS). Windows was driven by a need
to abuse the handling capacities of the present 32-bit microchips, which equal centralized computers
and minicomputers of only a couple of years prior in speed, equipment refinement, furthermore,
memory limit. A standout amongst the highlights of these new working frameworks is that, in spite

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of the fact that they are as yet expected for help of a solitary intelligent client, they are multitasking
working frameworks. Two fundamental improvements have set off the requirement for multitasking
on PCs, workstations, and servers.
Future directions: The Microsoft Shape the Future program, some portion of Microsoft Unlimited
Potential, is an administration program went for giving all inclusive computerized get to that is
comprehensive of everybody inside the arrangement's intended interest group. Giving each native
advanced access, moreover known as e-incorporation, can enhance the economy, give more
employments, and create workforce aptitudes. Shape the Future arrangements can be national, civil,
or even far-reaching programs. There are open doors for Shape the Future arrangements in
Education, Healthcare, and Government. Data and Correspondence Technology (ICT) is one
approach to fuel financial improvement, increment workforce intensity, upgrade specialist abilities,
and drive work creation. Microsoft is focused on influencing the world in which we to live and work
a superior place help transform your vision into reality.
Minimum hardware requirements:
 CPU socket (1.4 GHz)
 Memory (RAM) (2-4 GB)
 Hard disks and available storage space (160-GB hard disk with a 60-GB system partition)
One procedure that explains how to back up files to a USB memory stick:
 Select the documents that you need to copy.
 Right-click on one of the folder or file and select on Copy. This duplicates the area to the

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framework memory on the PC.
 Open the drive for the USB Flash Drive. Right-click in an empty space on the drive and tap
on Paste. This duplicates the records from the framework memory to the USB Flash Drive.
b. Complete the following table identifying the type of customer most likely to use the
edition of Windows OS
Edition Customer likely to use this edition
Windows 8 Used by home users in desktop and laptop
Windows 8 Pro Used by power users required to run Windows on a higher
administrative level
Windows 8 Enterprise Used by Business enterprises
Question 5
For this question, you will need to research two different organisations. Create a table and use it
to compare the two organisations you selected in regards to:
a) services the companies provide
b) products the companies sell
c) details of their customer base
Organization
Comparison
Canva Bega Cheese
Services the companies provide 24/7 support, time tracker, and mobile Product manufacturing, Dairy