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Preliminary Investigation Report for PEP's Billing and Payment System

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Added on  2019-10-18

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This report discusses the proposal to replace PEP's current customer billing and payment system and processes. It covers the scope, constraints, feasibility, and implementation of the new system. The proposal aims to assign proper tasks to each department, reduce costs, and gather all information in one place. However, limited finance and technical feasibility are some of the constraints. The report also discusses the benefits of the new system, such as increased efficiency and quality improvement.

Preliminary Investigation Report for PEP's Billing and Payment System

   Added on 2019-10-18

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IFSM1Preliminary Investigation ReportAs PEP launch a new product of more efficient low voltage motor, which is used in the healthcare industry. The sales and manufacturing department have been enlarging to add a new line in the industry. All of this is straining the Ordering & Shipping Department and the Inventory Management Department, which have received no increase in workforce. As PEP salesand order rises significantly. The finance department facing problem in their invoice, billing and payment processes.The IT analyst meeting with Chief Information Officer provides all IT services to PEP. The solution for this process is suggested by ITSC is replacing the current customer billing and payment system and processes. They have other condition as they want a new billing and payment system and processes can be interfaced with other new IT systems and updated nosinessprocesses as needed. PEP was lacking behind in raising funds for replacing or upgrading these systems; the executives are committed to moving the company forward and improving PEP's ability to manage its growing business efficiently and effectively.a)The proposal is replacing the current customer billing and payment system processes. The scope this proposal is efficient from the management point of view as it assigns the proper task to each and every department as invoicing department and customer department handled by the accountsreceivable department and Customer payments are handled by the Accounts Receivable Department, which reports to the CFO. It is efficient from the consumer point of your as it gathers all the information at one point. It also reduces the cost of the implementation as no moreworker required for the accounting and keeps records Products Ordered, Product Ordered Date, Products Shipped, Product Ship Date, Quantity, Product Pricing and Calculated Price.b)The constraint of this proposal is limited finance; there is currently no money in the budget allocated to replacing or upgrading these systems. The IT system proposal takes times to gather the information and to look forward how it will implement. Even after the implementation of software development, there are bugs involve in the system, which has to keep in consideration as it consistent process after the implementation of software. A special IT will require looking after the software to resolve the consistent lacking in IT and make efficient changes.c)The proposal is replacing the current customer billing and payment system processes. Proposal state customer billing is handled by the invoicing department, and customer payments are handled by the accounts receivable department. The ordering & shipping department sends a monthly report to invoicing where the products ordered and shipped and their codes are entered 1
Preliminary Investigation Report for PEP's Billing and Payment System_2

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