Table 1: IS concerns’ area of coverage by IT Frameworks
IS Concerns /Framework
Manage Budget
Manage Competences
Manage quality and intern
control
Manage risks
Manage services
Manage changes
Manage needs
Manage incidents
Manage problems
Manage put into production
Manage configurations
Assist client
Manage projects
Develop IT solutions
Manage supplier
relationship
Manage billing
Manage security and
continuity
Manage communication
Manage legal compliance
Manage quality
Manage capacity
Manage availability
Approach adopted
Associated standards
Compatible standards
ITIL +++ +++ +++ +++ +++ +++ +++ + ++ ++ ++ +++ +++ Process based on
client satisfaction ISO 20000
ISO 20000
ISO27001
CMMI
COBIT
COBIT + + ++ + ++ ++ + + + ++ + + + ++ ++ + ++ +
Indicators and
metrics.
Process
ITIL, ISO
17799,
COSO
PMBOK ++ + + + + + +++ + +
Model of « best
practices »
organized on 44
process
CMMI
ISO 9001
CMMI +++ + + ++ +++ ++ ++
Approach by
process and
« maturity » Models
Six Sigma ITIL
COBIT
ISO
27001 +++ ++
Best practices and
action plans to
ensure a good level
of security
ISO 27000,
ISO 27002,
ISO 27003,
ISO 27004,
ISO 27005,
ISO 27006/7
COBIT
ITIL
CMMI
Val IT + + + + + Best practices COBIT
COBIT
ITIL
CMMI
eTOM + + ++ + + + + + + + ++ ++ ++ ++ ++ +++ +++ ++ ++ +++ +++ +++ By process
The following
Tm-forum to
be
considered:
E-tom, TAM,
SID and TNA
COBIT
ITIL
27001
+ Partially supported.
++ Moderately supported.
+++ Fully supportedIJCSI International Journal of Computer Science Issues, Volume 12, Issue 1, No 1, January 2015
ISSN (Print): 1694-0814 | ISSN (Online): 1694-0784
www.IJCSI.org1202015 International Journal of Computer Science Issues

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