Project Management Plan Evaluation and Assessment
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The assignment requires an in-depth evaluation of a project management plan, including the identification of risks and issues, assessment of the impact of training and development on employee performance, and recommendation for improvement. The project aims to examine the effect of training and development on employee performance at Tesco. The researcher uses primary and secondary data to collect information through surveys, books, and articles, and analyzes the findings to provide a comprehensive review of the project management plan.
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MANAGING SUCCESSFUL
BUSINESS PROJECTS
BUSINESS PROJECTS
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
P.1. Devising project Aims and Objectives................................................................................1
P.2. Project Management plan....................................................................................................3
P.3. Gantt Chart to provide time frames.....................................................................................5
P.4. Small Scale research............................................................................................................6
P.5. Analysis the research data..................................................................................................13
P.6. Communicating appropriate recommendations. ...............................................................15
P.7. Reflection...........................................................................................................................16
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
APPENDIX....................................................................................................................................20
INTRODUCTION...........................................................................................................................1
P.1. Devising project Aims and Objectives................................................................................1
P.2. Project Management plan....................................................................................................3
P.3. Gantt Chart to provide time frames.....................................................................................5
P.4. Small Scale research............................................................................................................6
P.5. Analysis the research data..................................................................................................13
P.6. Communicating appropriate recommendations. ...............................................................15
P.7. Reflection...........................................................................................................................16
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
APPENDIX....................................................................................................................................20
INTRODUCTION
Digital technology is a system, tool, device as well as resources that store, generate and
process data. Digitalisation is essence of all businesses, in present era of globalisation,
digitalization is the highest peak. No company can avoid implementation of digital technology
within organisation as because its impact will either shut down the business or have a great loss
to organisation. Thus, it is very important to implement as well as to use digital technology
within organisation (Bell and Harrison, 2018). In this present report, impact of digital technology
on small business will be discussed. Continental Consulting Limited organisation of UK will be
chosen for assessment, it is a Research and Business consultancy firm. Mario Bindas is the CEO
of company. This report will cover and analyse the impact of digital technology by conducting
survey. Aim, objectives and research questions of research will also be prepared in this project to
make it successful.
P.1. Devising project Aims and Objectives
Topic of the Research: Impact of digital technology on transforming business operations and
activities; a study on Continental Consulting Limited.
Background of Study
Technologies are one of the most important part of life. Digitalisation is the essence in
today's economic world. This is the world of moderation as people become very addicted
towards the use of digital technologies like internet, mobile phones, computers, laptops and
many other tools and machines used while production. Human beings as well as small companies
are largely affected by digital technology (Digital business, 2016). Small business is facing huge
trouble in implementing digital technology as it raises the cost of production as well as it requires
huge amount of fund which is not easy for them to invest. There are many advantages of digital
technology as with the help of technologies company can restore huge amount of information
without occupying any space. In this present context, the impact of digital technology on
Continental Consultancy Limited Company will be demonstrated (Wang and et.al., 2017). This is
a research and business consultancy firm. Mario Bindas is the CEO of company. More than 20
experts are there in that company giving their services. The fundamental or primary business of
Continental Consultancy Limited is Business Process Re-engineering and potential customers
including small and medium manufacturing organisations which are located in London. This
1
Digital technology is a system, tool, device as well as resources that store, generate and
process data. Digitalisation is essence of all businesses, in present era of globalisation,
digitalization is the highest peak. No company can avoid implementation of digital technology
within organisation as because its impact will either shut down the business or have a great loss
to organisation. Thus, it is very important to implement as well as to use digital technology
within organisation (Bell and Harrison, 2018). In this present report, impact of digital technology
on small business will be discussed. Continental Consulting Limited organisation of UK will be
chosen for assessment, it is a Research and Business consultancy firm. Mario Bindas is the CEO
of company. This report will cover and analyse the impact of digital technology by conducting
survey. Aim, objectives and research questions of research will also be prepared in this project to
make it successful.
P.1. Devising project Aims and Objectives
Topic of the Research: Impact of digital technology on transforming business operations and
activities; a study on Continental Consulting Limited.
Background of Study
Technologies are one of the most important part of life. Digitalisation is the essence in
today's economic world. This is the world of moderation as people become very addicted
towards the use of digital technologies like internet, mobile phones, computers, laptops and
many other tools and machines used while production. Human beings as well as small companies
are largely affected by digital technology (Digital business, 2016). Small business is facing huge
trouble in implementing digital technology as it raises the cost of production as well as it requires
huge amount of fund which is not easy for them to invest. There are many advantages of digital
technology as with the help of technologies company can restore huge amount of information
without occupying any space. In this present context, the impact of digital technology on
Continental Consultancy Limited Company will be demonstrated (Wang and et.al., 2017). This is
a research and business consultancy firm. Mario Bindas is the CEO of company. More than 20
experts are there in that company giving their services. The fundamental or primary business of
Continental Consultancy Limited is Business Process Re-engineering and potential customers
including small and medium manufacturing organisations which are located in London. This
1
organization was set up 8 years ago. Company is facing the huge impact of digital technology as
company needs instant upgrade in their system. Ignorance of the use of digital technology leads
to wiping out of company’s name from the market. The project report will include cost, time
risk, communication and quality. Researcher will prepare Gantt Chart and work breakdown
structure that demonstrates the series of time frames and activities of the project study. Aims,
objectives, research questions, and Research methodologies will also be considered in studying
the impact of digital technology on company. Afterwards, reflection will also be discussed by
researcher along with recommendations to the company.
Aim:
“To analyse the impact of digital technology on transforming business operations and activities;
a study on Continental Consulting Limited.”
Objectives: To identify the concept of digital technologies. To demonstrate the importance of digital technologies to Continental Consulting Limited
Company. To Analyse impact of digital technology on the functions and operation of Continental
Consulting Limited Company. To furnish recommendation to the management of Continental Consulting Limited
Company to bring improvement in use of digital technology.
Research Question:
1. What is the concept of digital technology?
2. What are the importance of digital technology to Continental Consulting Limited
Company?
3. What is the impact of digital technology on functions and operations of Continental
Consulting Company?
4. What are the recommendations to management of Continental Consulting Limited
Company to bring improvement in use of digital technology?
2
company needs instant upgrade in their system. Ignorance of the use of digital technology leads
to wiping out of company’s name from the market. The project report will include cost, time
risk, communication and quality. Researcher will prepare Gantt Chart and work breakdown
structure that demonstrates the series of time frames and activities of the project study. Aims,
objectives, research questions, and Research methodologies will also be considered in studying
the impact of digital technology on company. Afterwards, reflection will also be discussed by
researcher along with recommendations to the company.
Aim:
“To analyse the impact of digital technology on transforming business operations and activities;
a study on Continental Consulting Limited.”
Objectives: To identify the concept of digital technologies. To demonstrate the importance of digital technologies to Continental Consulting Limited
Company. To Analyse impact of digital technology on the functions and operation of Continental
Consulting Limited Company. To furnish recommendation to the management of Continental Consulting Limited
Company to bring improvement in use of digital technology.
Research Question:
1. What is the concept of digital technology?
2. What are the importance of digital technology to Continental Consulting Limited
Company?
3. What is the impact of digital technology on functions and operations of Continental
Consulting Company?
4. What are the recommendations to management of Continental Consulting Limited
Company to bring improvement in use of digital technology?
2
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P.2. Project Management plan
WBS Task Name Durati
on Start Finish Predecessor
s Resource Names level of risk
1 Find out the main
title of project 5 days 2/20/18 2/24/18 Low
2
Preparing
statement of
problem
4 days 2/27/18 03/02/18 1 Moderate
3
Setting deadlines
for resources
allocation
15
days 03/03/18 3/17/18 2 Moderate
4 Literature review 7 days 03/03/18 03/09/18 1,2
Books, Journals,
Internet and
articles
High
5
Selecting methods
and techniques for
investigation
4 days 3/20/18 3/23/18 3 Moderate
6 Calculation of Cost 7 days 03/10/18 3/16/18 4 High
7 Data Interpretation
and analysis
11
days 3/24/18 04/03/18 5 Questionnaires High
8
Measuring
outcomes and
findings
6 days 3/24/18 3/29/18 4,5 Low
9
Presenting
conclusion and
recommendations
7 days 3/17/18 3/23/18 6 Moderate
10 Documenting
outcomes 2 days 04/04/18 04/05/18 7 High
11 Report Submission 2 days 04/05/18 04/06/18 6,7
3
WBS Task Name Durati
on Start Finish Predecessor
s Resource Names level of risk
1 Find out the main
title of project 5 days 2/20/18 2/24/18 Low
2
Preparing
statement of
problem
4 days 2/27/18 03/02/18 1 Moderate
3
Setting deadlines
for resources
allocation
15
days 03/03/18 3/17/18 2 Moderate
4 Literature review 7 days 03/03/18 03/09/18 1,2
Books, Journals,
Internet and
articles
High
5
Selecting methods
and techniques for
investigation
4 days 3/20/18 3/23/18 3 Moderate
6 Calculation of Cost 7 days 03/10/18 3/16/18 4 High
7 Data Interpretation
and analysis
11
days 3/24/18 04/03/18 5 Questionnaires High
8
Measuring
outcomes and
findings
6 days 3/24/18 3/29/18 4,5 Low
9
Presenting
conclusion and
recommendations
7 days 3/17/18 3/23/18 6 Moderate
10 Documenting
outcomes 2 days 04/04/18 04/05/18 7 High
11 Report Submission 2 days 04/05/18 04/06/18 6,7
3
From the above project management plan, here are the activities which researcher will
perform in research such as time, risk, budget as well as resources that has been shown as
follows-
Scope- The management of Continental Consulting Limited Company will be able to
analyse importance of digital technology after examination if conducted. Moreover, company
will able to implement latest technology within organisation that will help them to come up in
the market as well as to grow and develop their businesses (Rowden, 2017).
Time- Researcher will conduct the entire research within 55 days. All the activities will
take their time and it will finish in 55 days. Evaluating result and finding or presenting
recommendations with conclusion takes a long time.
Communication- Communication is the essence of research as without communication
researcher will not able to conduct study effectively. In order to collect the data and present it in
effective way, researcher will communicate with management of Continental Consulting Limited
Company and employees.
Budget- Budget is the key element that is very essential for researcher to consider while
researching. Total budget of project is ascertained to be £2000. The above project management
plan has shown entire allocation of project (Dickson, 2017).
P.3. Gantt Chart to provide time frames
4
perform in research such as time, risk, budget as well as resources that has been shown as
follows-
Scope- The management of Continental Consulting Limited Company will be able to
analyse importance of digital technology after examination if conducted. Moreover, company
will able to implement latest technology within organisation that will help them to come up in
the market as well as to grow and develop their businesses (Rowden, 2017).
Time- Researcher will conduct the entire research within 55 days. All the activities will
take their time and it will finish in 55 days. Evaluating result and finding or presenting
recommendations with conclusion takes a long time.
Communication- Communication is the essence of research as without communication
researcher will not able to conduct study effectively. In order to collect the data and present it in
effective way, researcher will communicate with management of Continental Consulting Limited
Company and employees.
Budget- Budget is the key element that is very essential for researcher to consider while
researching. Total budget of project is ascertained to be £2000. The above project management
plan has shown entire allocation of project (Dickson, 2017).
P.3. Gantt Chart to provide time frames
4
5
Illustration 1: WBS
Illustration 1: WBS
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Illustration 1: Gantt Chart
6
6
Illustration 2: Time Line
P.4. Small Scale research
Research methodologies- It is the main part of research as to analyse investigation data,
researcher will use appropriate procedures of research. In order to develop organized structure of
investigation, research methodologies will be very helpful for both researcher and end users to
compass the study of research (Subkhankulova and Kelsh, 2017). Research Methodologies is one
of the best technique to make study of research effective and efficient.
Sampling and Population- Sampling is the procedures that are utilized in statistical
analysis in which small number of observations are taken from large population. This is one of
the most crucial part as because it is not possible to collect the data form large population so
Sampling size- Researcher has taken sample from 25 managers of Continental
Consulting Limited Company. In this present research study, researcher has used simple random
sampling method
Sampling Method- In this research study, simple random sampling method is used. A
simple random sample is a subset of a statistical population in which each member of the subset
has an equal probability of being chosen. A simple random sample is meant to be an unbiased
representation of a group.
Research Philosophy- Research philosophy is the belief of study that assists researcher
in analysing and interpreting as well as utilizing collected data. There are four types of research
philosophy such as pragmatism, positivism, realism and interpretivisim. Research philosophy is
7
P.4. Small Scale research
Research methodologies- It is the main part of research as to analyse investigation data,
researcher will use appropriate procedures of research. In order to develop organized structure of
investigation, research methodologies will be very helpful for both researcher and end users to
compass the study of research (Subkhankulova and Kelsh, 2017). Research Methodologies is one
of the best technique to make study of research effective and efficient.
Sampling and Population- Sampling is the procedures that are utilized in statistical
analysis in which small number of observations are taken from large population. This is one of
the most crucial part as because it is not possible to collect the data form large population so
Sampling size- Researcher has taken sample from 25 managers of Continental
Consulting Limited Company. In this present research study, researcher has used simple random
sampling method
Sampling Method- In this research study, simple random sampling method is used. A
simple random sample is a subset of a statistical population in which each member of the subset
has an equal probability of being chosen. A simple random sample is meant to be an unbiased
representation of a group.
Research Philosophy- Research philosophy is the belief of study that assists researcher
in analysing and interpreting as well as utilizing collected data. There are four types of research
philosophy such as pragmatism, positivism, realism and interpretivisim. Research philosophy is
7
the first part that help researcher to reach objectives and goals of investigation. In this present
research, researcher has used positivism research philosophy. Positivism research philosophy is
the factual knowledge gained by researcher by observation. It also limits the role of research to
collection of data and interpretation (Matamala, 2018).
Data Collection- Data Collection is one of the most important part in executing research
as well as to research aims and objectives of study. It is a procedure to collect as well as measure
information on variables of interest. There are two types of collection of data such as primary
and secondary source. Researcher collects data from both the sources. Collection of data from
primary sources means information collected by the researcher’s observations for example-
surveys, interviews, questionnaires etc. Secondary information is collected by other sources like
books and journals, internet, articles etc. The reliability is more in data collected through primary
sources as it is unused data. In this present research study, researcher has used both the sources,
primary and secondary data (Dowling, Lloyd and Suchet-Pearson, 2017).
Data Analysis- Data Analysis is also one of the most important part of research
study as in this step researcher gives a meaning to raw information. These tools, techniques and
themes are used to analyse the data as well as to interpret it. In this present research study,
researcher has used thematic analysis.
Research Design- Research design is an organized approach that is used by the
researcher to conduct study of examination. In general terms, design helps researcher to answer
the questions of research. There are four types of research design such as exploratory,
descriptive, explanatory and evaluation research design. There are two perspectives which help
to view the design of research is qualitative and quantitative research design. In this present
research study, researcher has used explanatory design of investigation. Explanatory research
design helps researcher to explain main subject matter as well as assist in understanding the
actual cause and effect of examination.
Research Approach- Research Approaches are process and plans for study of
investigation that pairs step from wide assumptions to elaborate the techniques for collection of
data, analysis and interpretation. Research approach helps researcher to make and give the
research study a sense. Approach is classified in two types such as Data Collection and
Analysis. In order to collect data, qualitative and quantitative are the two approaches that are
8
research, researcher has used positivism research philosophy. Positivism research philosophy is
the factual knowledge gained by researcher by observation. It also limits the role of research to
collection of data and interpretation (Matamala, 2018).
Data Collection- Data Collection is one of the most important part in executing research
as well as to research aims and objectives of study. It is a procedure to collect as well as measure
information on variables of interest. There are two types of collection of data such as primary
and secondary source. Researcher collects data from both the sources. Collection of data from
primary sources means information collected by the researcher’s observations for example-
surveys, interviews, questionnaires etc. Secondary information is collected by other sources like
books and journals, internet, articles etc. The reliability is more in data collected through primary
sources as it is unused data. In this present research study, researcher has used both the sources,
primary and secondary data (Dowling, Lloyd and Suchet-Pearson, 2017).
Data Analysis- Data Analysis is also one of the most important part of research
study as in this step researcher gives a meaning to raw information. These tools, techniques and
themes are used to analyse the data as well as to interpret it. In this present research study,
researcher has used thematic analysis.
Research Design- Research design is an organized approach that is used by the
researcher to conduct study of examination. In general terms, design helps researcher to answer
the questions of research. There are four types of research design such as exploratory,
descriptive, explanatory and evaluation research design. There are two perspectives which help
to view the design of research is qualitative and quantitative research design. In this present
research study, researcher has used explanatory design of investigation. Explanatory research
design helps researcher to explain main subject matter as well as assist in understanding the
actual cause and effect of examination.
Research Approach- Research Approaches are process and plans for study of
investigation that pairs step from wide assumptions to elaborate the techniques for collection of
data, analysis and interpretation. Research approach helps researcher to make and give the
research study a sense. Approach is classified in two types such as Data Collection and
Analysis. In order to collect data, qualitative and quantitative are the two approaches that are
8
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used by researcher in research study (Subkhankulova and Kelsh, 2017). In this present study,
researcher has used both qualitative and quantitative approach for collection of data and for
analysis of information, deductive approach has been used in this research. By systematic use of
research approaches, researcher was capable to achieve the aims and objectives of the study.
Research Strategy- Research Strategy is a step by step plan of action that gives direction
to researcher to make the study successful. Experiment, case survey, ethnography survey, action
research, grounded theory and phenomenology are the types of investigation strategies that are
used by researcher in conducting study. Questionnaire, observations, focus groups, interviews
and documents are the methods of researcher to collect data. In this research study, researcher
has used both quantitative and qualitative methods of examination to reach the aim and
objectives of project (Creswell and Creswell, 2017).
Ethical Consideration- Ethical Consideration is very important for carrying the research
study. Ethics means standard and laws that make difference between what is right and wrong.
Researcher has to follow all the standards as well as guidelines while conducting research. In this
present research study, researcher has followed all the laws and standards to make the
investigation effective (Verma. and et.al., 2017).
P.5. Analysis of the research data
Theme 1: Organisation make use of digital technology.
Particular
Respondents
Yes 11
No 10
Not sure 4
Total 25
9
researcher has used both qualitative and quantitative approach for collection of data and for
analysis of information, deductive approach has been used in this research. By systematic use of
research approaches, researcher was capable to achieve the aims and objectives of the study.
Research Strategy- Research Strategy is a step by step plan of action that gives direction
to researcher to make the study successful. Experiment, case survey, ethnography survey, action
research, grounded theory and phenomenology are the types of investigation strategies that are
used by researcher in conducting study. Questionnaire, observations, focus groups, interviews
and documents are the methods of researcher to collect data. In this research study, researcher
has used both quantitative and qualitative methods of examination to reach the aim and
objectives of project (Creswell and Creswell, 2017).
Ethical Consideration- Ethical Consideration is very important for carrying the research
study. Ethics means standard and laws that make difference between what is right and wrong.
Researcher has to follow all the standards as well as guidelines while conducting research. In this
present research study, researcher has followed all the laws and standards to make the
investigation effective (Verma. and et.al., 2017).
P.5. Analysis of the research data
Theme 1: Organisation make use of digital technology.
Particular
Respondents
Yes 11
No 10
Not sure 4
Total 25
9
Interpretation- From the above questionnaire conducted for managers of Continental Consulting
Company states that many organisations are using digital technology because this is the only
reason why company is going in heavy loss. 11 managers agreed that company is using
digitalisation. 10 managers said that company is not using digital technology and about 4
customers are not sure about their answers.
Theme 2. Technology is being used by Continental Consulting Limited Company.
Particular Respondents
NFC technologies 8
Digital conference facilities 7
Smart Room Keys 5
Cloud Services 5
Total 25
10
Yes
No
Not sure
Company states that many organisations are using digital technology because this is the only
reason why company is going in heavy loss. 11 managers agreed that company is using
digitalisation. 10 managers said that company is not using digital technology and about 4
customers are not sure about their answers.
Theme 2. Technology is being used by Continental Consulting Limited Company.
Particular Respondents
NFC technologies 8
Digital conference facilities 7
Smart Room Keys 5
Cloud Services 5
Total 25
10
Yes
No
Not sure
Interpretation- From the above questionnaire conducted for managers in Continental Consulting
Company states NFC technology is mostly used in the company as stated by 8 employees of
company. On the other hand, 7 said that Digital conference is being used by organization. Smart
Room Keys is also used by the company stated by 5 and further 5 managers said that cloud
services are also used by business.
Theme 3. Company get benefited by using digital technologies.
Particular Respondents
Yes 18
No 4
Not sure 3
Total 25
11
NFC technologies
Digital conference
facilities
Smart Room Keys
Cloud Services
Company states NFC technology is mostly used in the company as stated by 8 employees of
company. On the other hand, 7 said that Digital conference is being used by organization. Smart
Room Keys is also used by the company stated by 5 and further 5 managers said that cloud
services are also used by business.
Theme 3. Company get benefited by using digital technologies.
Particular Respondents
Yes 18
No 4
Not sure 3
Total 25
11
NFC technologies
Digital conference
facilities
Smart Room Keys
Cloud Services
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Interpretation- From the above questionnaire conducted from the managers of Continental
Consulting Company states organization is highly benefited by the use of digital technology as
stated by 18 managers, the functions and operation of organization is getting faster and easy with
the utilising digital technology said by those managers. On the other hand, 4 managers said that
company is not benefited by use of digital technology and only 3 are not sure about their answer.
Theme 4: Profit of company is increased with the use of digital technology.
Particular Respondents
Yes 17
No 6
Not sure 2
Total 25
12
Yes No Not sure
0
2
4
6
8
10
12
14
16
18
Respondents
Consulting Company states organization is highly benefited by the use of digital technology as
stated by 18 managers, the functions and operation of organization is getting faster and easy with
the utilising digital technology said by those managers. On the other hand, 4 managers said that
company is not benefited by use of digital technology and only 3 are not sure about their answer.
Theme 4: Profit of company is increased with the use of digital technology.
Particular Respondents
Yes 17
No 6
Not sure 2
Total 25
12
Yes No Not sure
0
2
4
6
8
10
12
14
16
18
Respondents
Interpretation-From above questionnaire conducted from the managers of Continental
Consulting Company states profit of organization is increased by the use of digital technology as
stated by 17 among 25 as they said that company's functions and productivity is increased that
results in increasing of profit. On the other hand, 6 managers were not agreeing as they said that
there is effect of digitalisation on profit of company. Further, only 2 managers are not sure about
their answer.
Theme 5. Customer of company is satisfied with the use of digital technology.
Particular Respondents
Yes 15
No 7
Not sure 3
Total 25
13
Yes
No
Not sure
Consulting Company states profit of organization is increased by the use of digital technology as
stated by 17 among 25 as they said that company's functions and productivity is increased that
results in increasing of profit. On the other hand, 6 managers were not agreeing as they said that
there is effect of digitalisation on profit of company. Further, only 2 managers are not sure about
their answer.
Theme 5. Customer of company is satisfied with the use of digital technology.
Particular Respondents
Yes 15
No 7
Not sure 3
Total 25
13
Yes
No
Not sure
Interpretation- From the above questionnaire conducted within Continental Consulting
Company states that customers of organization are highly satisfied with the use of digital
technology as recorded by 15 managers of organization. Customers are highly advanced in terms
of technology so they are satisfied with the use of digital technologies. On the other hand, 7
managers said that customers are not satisfied with use of digital technology. Further, 3
managers are not sure about their answer.
Theme 6: Digitalization is the best instrument for competing in global as well as in local
market.
Particular Respondents
Yes 16
No 8
Not sure 1
14
Yes
No
Not sure
Company states that customers of organization are highly satisfied with the use of digital
technology as recorded by 15 managers of organization. Customers are highly advanced in terms
of technology so they are satisfied with the use of digital technologies. On the other hand, 7
managers said that customers are not satisfied with use of digital technology. Further, 3
managers are not sure about their answer.
Theme 6: Digitalization is the best instrument for competing in global as well as in local
market.
Particular Respondents
Yes 16
No 8
Not sure 1
14
Yes
No
Not sure
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Total 25
Interpretation- From the above questionnaire conducted for managers Continental Consulting
Company states that digitalisation is one of the best instrument for competing in global as well as
local market as recorded by 16 supervisor of company. With use of digital technology company
can achieve its position in market. Beside this, 8 managers said that digitalization is not the best
instrument to compete in global as well as in local market.
Theme 7: Company lays positively impacts on the profitability and productivity by using digital
technology.
Particular Respondents
Yes 17
No 5
Not sure 5
Total 20
15
Yes No Not sure
0
2
4
6
8
10
12
14
16
Respondents
Interpretation- From the above questionnaire conducted for managers Continental Consulting
Company states that digitalisation is one of the best instrument for competing in global as well as
local market as recorded by 16 supervisor of company. With use of digital technology company
can achieve its position in market. Beside this, 8 managers said that digitalization is not the best
instrument to compete in global as well as in local market.
Theme 7: Company lays positively impacts on the profitability and productivity by using digital
technology.
Particular Respondents
Yes 17
No 5
Not sure 5
Total 20
15
Yes No Not sure
0
2
4
6
8
10
12
14
16
Respondents
Interpretation- From the above questionnaire conducted for managers of Continental Consulting
Company states that organization lays positive impact on profitability and productivity by using
digital technology as company's entire work become easy and faster. About 17 managers are
agreed that digitalization increased the productivity and profitability of company. 5 superiors
disagreed and 5 managers are not sure about their answer.
Theme 8: Recommendation for company to develop use of digital technology within the
functions and operations
Particular Respondents
Use of mobile technology 10
Use live chat feature 5
Self-Check In 5
Recommend 5
Total 25
16
Yes No Not sure
0
2
4
6
8
10
12
14
16
18
Respondents
Company states that organization lays positive impact on profitability and productivity by using
digital technology as company's entire work become easy and faster. About 17 managers are
agreed that digitalization increased the productivity and profitability of company. 5 superiors
disagreed and 5 managers are not sure about their answer.
Theme 8: Recommendation for company to develop use of digital technology within the
functions and operations
Particular Respondents
Use of mobile technology 10
Use live chat feature 5
Self-Check In 5
Recommend 5
Total 25
16
Yes No Not sure
0
2
4
6
8
10
12
14
16
18
Respondents
Interpretation-From above questionnaire conducted from the managers of Continental
Consulting Company states that 10 manager recommend that mobile technology is best for
company. 5 managers recommend that company should use live chat frame within organisation.
5 managers should use Self check in technology. Beside this, 5 managers recommend nothing for
company.
P.6. Communicating appropriate recommendations
According to above analysis, there are various recommendations formulated by
researcher that must be implemented by the management of Continental Consulting Limited
Company to raise usage of digital technology within organisation. From the above conducted
data analysis identified that digital technology is very useful as well as fruitful for Continental
Consulting Company. Here are the recommendations that are described as follows-
Using Mobile technologies- From the above data analysis it is identified that mobile
technologies is very useful for company and major employees at Continental Consulting
Company is using mobile phones. Mobile phones are very popular technology that are used by
more than 90% of people of United Kingdom. Thus, in order to improve as well as make
effective communication within organisation, mobile technology is best among all other
technologies (Types of digital technologies, 2016). Further, customer satisfactions are also
increased by the use of mobile technology as customers remains connected with company
(Mrass, Peters and Leimeister, 2017).
17
Use of mobile
technology
Use live chat feature
Self Check In
Recommend
Consulting Company states that 10 manager recommend that mobile technology is best for
company. 5 managers recommend that company should use live chat frame within organisation.
5 managers should use Self check in technology. Beside this, 5 managers recommend nothing for
company.
P.6. Communicating appropriate recommendations
According to above analysis, there are various recommendations formulated by
researcher that must be implemented by the management of Continental Consulting Limited
Company to raise usage of digital technology within organisation. From the above conducted
data analysis identified that digital technology is very useful as well as fruitful for Continental
Consulting Company. Here are the recommendations that are described as follows-
Using Mobile technologies- From the above data analysis it is identified that mobile
technologies is very useful for company and major employees at Continental Consulting
Company is using mobile phones. Mobile phones are very popular technology that are used by
more than 90% of people of United Kingdom. Thus, in order to improve as well as make
effective communication within organisation, mobile technology is best among all other
technologies (Types of digital technologies, 2016). Further, customer satisfactions are also
increased by the use of mobile technology as customers remains connected with company
(Mrass, Peters and Leimeister, 2017).
17
Use of mobile
technology
Use live chat feature
Self Check In
Recommend
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Self-Check IN- From the above data analysis it is identified that Self-Check In is also
very essential for Continental Consulting Company that they should use as this will help in
improvement and development of company, 5 employees are in facour to use this technology.
Self Check is the characteristic that assists customers to save and secure their time as well as
efforts and enables them to check requirements fast. Company should use Self-check in
technology that allows customers to check the services and products via internet.
Live Chat Feature- From the above data analysis it is identified that Live Chat feature is
very useful for company as it make easy connection between organisation and its stakeholders.
Live Chat feature is also one of the most popular technology among all as it aids management of
company to regularly and easily stay connected with their customers. Company also takes
feedbacks from customers by Live chat feature and makes improvement in their products and
services. Customers are also highly benefited by this technology as interaction brings them close
towards the company. So, it is recommended that company should use Live Chat feature within
the company.
Developing Security- There are various tools and techniques that are available to secure
the organisation. If administration’s premises are safe then employees feel relaxed and free
which assists them, to focus on their work. For example, company should use CCTV Camera,
Fire Extinguisher, Smoke alarms, punching machines etc. By installing these securities
instruments employees as well as customers feel safe and secure (Nguyen, 2018).
Training to Employees- Training and Development programmes are one of the essential
feature that many companies are organizing on regular period to enhance the performance as
well as productivity of employees it is identified from the above analysis of data. In order to
reach or attain the best position of company, it is very important that employees should be skill-
full as well as knowledgeable. Thus, it is recommended that company should provide proper
training to employees so that their skills and knowledge will be increased (Allen, 2018).
P.7. Reflection.
It is not easy to conduct research as it is very complicated and complex procedure. To
make the research project impressive and efficient, researcher has to study various areas. I have
conducted study of research on topic, impact of digital technology on the function, operations
and profitability of Continental Consulting Limited Company, United Kingdom. In the era of
18
very essential for Continental Consulting Company that they should use as this will help in
improvement and development of company, 5 employees are in facour to use this technology.
Self Check is the characteristic that assists customers to save and secure their time as well as
efforts and enables them to check requirements fast. Company should use Self-check in
technology that allows customers to check the services and products via internet.
Live Chat Feature- From the above data analysis it is identified that Live Chat feature is
very useful for company as it make easy connection between organisation and its stakeholders.
Live Chat feature is also one of the most popular technology among all as it aids management of
company to regularly and easily stay connected with their customers. Company also takes
feedbacks from customers by Live chat feature and makes improvement in their products and
services. Customers are also highly benefited by this technology as interaction brings them close
towards the company. So, it is recommended that company should use Live Chat feature within
the company.
Developing Security- There are various tools and techniques that are available to secure
the organisation. If administration’s premises are safe then employees feel relaxed and free
which assists them, to focus on their work. For example, company should use CCTV Camera,
Fire Extinguisher, Smoke alarms, punching machines etc. By installing these securities
instruments employees as well as customers feel safe and secure (Nguyen, 2018).
Training to Employees- Training and Development programmes are one of the essential
feature that many companies are organizing on regular period to enhance the performance as
well as productivity of employees it is identified from the above analysis of data. In order to
reach or attain the best position of company, it is very important that employees should be skill-
full as well as knowledgeable. Thus, it is recommended that company should provide proper
training to employees so that their skills and knowledge will be increased (Allen, 2018).
P.7. Reflection.
It is not easy to conduct research as it is very complicated and complex procedure. To
make the research project impressive and efficient, researcher has to study various areas. I have
conducted study of research on topic, impact of digital technology on the function, operations
and profitability of Continental Consulting Limited Company, United Kingdom. In the era of
18
globalisation, technologies are the key area to get success. Company which ignores the use of
digital technology never remains in the market. People are very addicted towards digital
technology. Now, individuals are highly depended on technologies. In a single day, man use
various types of technologies that aids in reducing efforts as well as save time by completing the
work faster (Zellweger, 2017). By assistance of precise knowledge of the area of subject, I was
able to prepare aims and objectives as well as research questions of the cited topic. By setting
aims and objectives, it makes easy for me to study entire research and it also ascertains actual
flow of the examination. Afterwards, I have formulated the entire structure of research as well as
appropriate plan of project management that depicts time frame, cost, activities, risk, total budget
and resources that are utilized in the activities of inquiry. The flow of activities is shown by the
assistance of Gantt Chart and network diagram. Research Methodologies is also used in this =
study as it helps in creating and formulating appropriate structure of investigation. Investigation
methodologies helps both researcher and end users. Addition to this, I have also collected data
from various sources such as primary and secondary. In this present study, Researcher has
prepared questionnaire survey at Continental Consulting Limited Company with managers.
Questions are asked by manager about the impact and use of digital technology within
organisation. Moreover, I also collected information by taking help of books and journals, web
articles to assemble the data through secondary sources. Addition to this, I have used thematic
analysis where I created tables and graphs. I also faced many issues and troubles while
conducting research. I have suggested some necessary ways, by which the management of
Continental Consulting Limited Company can raise their usage of digital technologies (He,
Wang and Akula, 2017). Therefore, I was capable to accomplish the aim and objectives
effectively and efficiently of research study.
On the other hand, I also identified various things, like issues, technologies and many
others from the above data analysis. I learn that training and development is very necessary for
Continental Consulting Limited Company to improve there functions and operation's. Other than
that, I also learn from data analysis that mobile technology is very effective and simple
technology that is preferred and recommenced by many employees. I have understood for the
above data analysis that if company ignore digital technology, then it is not possible for company
to come up. Moreover, I also realized the importance of digital technology as data analysis
19
digital technology never remains in the market. People are very addicted towards digital
technology. Now, individuals are highly depended on technologies. In a single day, man use
various types of technologies that aids in reducing efforts as well as save time by completing the
work faster (Zellweger, 2017). By assistance of precise knowledge of the area of subject, I was
able to prepare aims and objectives as well as research questions of the cited topic. By setting
aims and objectives, it makes easy for me to study entire research and it also ascertains actual
flow of the examination. Afterwards, I have formulated the entire structure of research as well as
appropriate plan of project management that depicts time frame, cost, activities, risk, total budget
and resources that are utilized in the activities of inquiry. The flow of activities is shown by the
assistance of Gantt Chart and network diagram. Research Methodologies is also used in this =
study as it helps in creating and formulating appropriate structure of investigation. Investigation
methodologies helps both researcher and end users. Addition to this, I have also collected data
from various sources such as primary and secondary. In this present study, Researcher has
prepared questionnaire survey at Continental Consulting Limited Company with managers.
Questions are asked by manager about the impact and use of digital technology within
organisation. Moreover, I also collected information by taking help of books and journals, web
articles to assemble the data through secondary sources. Addition to this, I have used thematic
analysis where I created tables and graphs. I also faced many issues and troubles while
conducting research. I have suggested some necessary ways, by which the management of
Continental Consulting Limited Company can raise their usage of digital technologies (He,
Wang and Akula, 2017). Therefore, I was capable to accomplish the aim and objectives
effectively and efficiently of research study.
On the other hand, I also identified various things, like issues, technologies and many
others from the above data analysis. I learn that training and development is very necessary for
Continental Consulting Limited Company to improve there functions and operation's. Other than
that, I also learn from data analysis that mobile technology is very effective and simple
technology that is preferred and recommenced by many employees. I have understood for the
above data analysis that if company ignore digital technology, then it is not possible for company
to come up. Moreover, I also realized the importance of digital technology as data analysis
19
conducted shows that customers of company also need this as they are highly satisfed with the
use of digital technology.
CONCLUSION
The above research project of Continental Consulting Limited summarized impact of
digital technology on its functions and operations. Background study of company was also
described in this investigation project. Project management plan was also formulated in the
research study. Gantt Chart, Time Scale and Networking diagram was also formulated in the
above examination. Questionnaire was also prepared. Both primary and secondary sources are
used by the researcher to conduct the research study. Data Analysis and interpretation,
recommendation and conclusion was also given in the above research study. This report also
concluded that digital technology can help a business to achieve growth and development
leading to high performance & revenue.
20
use of digital technology.
CONCLUSION
The above research project of Continental Consulting Limited summarized impact of
digital technology on its functions and operations. Background study of company was also
described in this investigation project. Project management plan was also formulated in the
research study. Gantt Chart, Time Scale and Networking diagram was also formulated in the
above examination. Questionnaire was also prepared. Both primary and secondary sources are
used by the researcher to conduct the research study. Data Analysis and interpretation,
recommendation and conclusion was also given in the above research study. This report also
concluded that digital technology can help a business to achieve growth and development
leading to high performance & revenue.
20
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REFERENCES
Books and Journals:
Allen, P., 2018. Artist management for the music business. Routledge.
Bell, J. and Harrison, B.T., 2018. Vision and values in managing education: successful
leadership principles and practice. Routledge.
Bucher, E., Fieseler, C., Lutz, C. and Newlands, G., 2018, July. Managing Emotional Labor in
the Sharing Economy. In Academy of Management Proceedings (Vol. 2018, No. 1, p.
16933). Briarcliff Manor, NY 10510: Academy of Management.
Creswell, J.W. and Creswell, J.D., 2017. Research design: Qualitative, quantitative, and mixed
methods approaches. Sage publications.
Dickson, M.A., 2017. Social Sustainability in Apparel Supply Chains: Organizational Practices
for Managing Sub-Contracted Homework. In Sustainability in Fashion (pp. 193-216).
Palgrave Macmillan, Cham.
Dowling, R., Lloyd, K. and Suchet-Pearson, S., 2017. Qualitative methods II: ‘More-than-
human’methodologies and/in praxis. Progress in Human Geography, 41(6), pp.823-831.
He, W., Wang, F.K. and Akula, V., 2017. Managing extracted knowledge from big social media
data for business decision making. Journal of Knowledge Management, 21(2), pp.275-
294.
Matamala, A., 2018. User-centric methodologies in research.
Mrass, V., Peters, C. and Leimeister, J.M., 2017. One for All? Managing External and Internal
Crowds Through a Single Platform-A Case Study.
Nguyen, T., 2018. Managing the transition to platform-based product design in project business-
Case study: Product platform planning at company X.
Rowden, M., 2017. The Art of Identity: Creating and Managing a Successful Corporate Identity:
Creating and Managing a Successful Corporate Identity. Routledge.
Subkhankulova, T. and Kelsh, R.N., 2017. Neural Crest Methodologies in Zebrafish and
Medaka: Fluorescence-activated Cell Sorting and NanoString profiling of Single Neural
Crest Cells and Pigment Cells. In Methods relevant to Neural Crest Research. Springer.
Verma, S and et.al., 2017. A survey on network methodologies for real-time analytics of massive
IoT data and open research issues. IEEE Communications Surveys & Tutorials, 19(3),
pp.1457-1477.
Wang, W. and et.al., 2017. Managing component reuse in remanufacturing under product
diffusion dynamics. International Journal of Production Economics, 183, pp.551-560.
21
Books and Journals:
Allen, P., 2018. Artist management for the music business. Routledge.
Bell, J. and Harrison, B.T., 2018. Vision and values in managing education: successful
leadership principles and practice. Routledge.
Bucher, E., Fieseler, C., Lutz, C. and Newlands, G., 2018, July. Managing Emotional Labor in
the Sharing Economy. In Academy of Management Proceedings (Vol. 2018, No. 1, p.
16933). Briarcliff Manor, NY 10510: Academy of Management.
Creswell, J.W. and Creswell, J.D., 2017. Research design: Qualitative, quantitative, and mixed
methods approaches. Sage publications.
Dickson, M.A., 2017. Social Sustainability in Apparel Supply Chains: Organizational Practices
for Managing Sub-Contracted Homework. In Sustainability in Fashion (pp. 193-216).
Palgrave Macmillan, Cham.
Dowling, R., Lloyd, K. and Suchet-Pearson, S., 2017. Qualitative methods II: ‘More-than-
human’methodologies and/in praxis. Progress in Human Geography, 41(6), pp.823-831.
He, W., Wang, F.K. and Akula, V., 2017. Managing extracted knowledge from big social media
data for business decision making. Journal of Knowledge Management, 21(2), pp.275-
294.
Matamala, A., 2018. User-centric methodologies in research.
Mrass, V., Peters, C. and Leimeister, J.M., 2017. One for All? Managing External and Internal
Crowds Through a Single Platform-A Case Study.
Nguyen, T., 2018. Managing the transition to platform-based product design in project business-
Case study: Product platform planning at company X.
Rowden, M., 2017. The Art of Identity: Creating and Managing a Successful Corporate Identity:
Creating and Managing a Successful Corporate Identity. Routledge.
Subkhankulova, T. and Kelsh, R.N., 2017. Neural Crest Methodologies in Zebrafish and
Medaka: Fluorescence-activated Cell Sorting and NanoString profiling of Single Neural
Crest Cells and Pigment Cells. In Methods relevant to Neural Crest Research. Springer.
Verma, S and et.al., 2017. A survey on network methodologies for real-time analytics of massive
IoT data and open research issues. IEEE Communications Surveys & Tutorials, 19(3),
pp.1457-1477.
Wang, W. and et.al., 2017. Managing component reuse in remanufacturing under product
diffusion dynamics. International Journal of Production Economics, 183, pp.551-560.
21
Zellweger, T., 2017. Managing the family business: Theory and practice. Edward Elgar
Publishing.
Online
Digital business. 2016. [Online]. Available through:
<https://www.forbes.com/sites/gartnergroup/2012/11/28/digital-business-how-
technology-will-support-growth/>
Types of digital technologies. 2016. [Online]. Available through:
<http://technologyin.org/digital-technology>
22
Publishing.
Online
Digital business. 2016. [Online]. Available through:
<https://www.forbes.com/sites/gartnergroup/2012/11/28/digital-business-how-
technology-will-support-growth/>
Types of digital technologies. 2016. [Online]. Available through:
<http://technologyin.org/digital-technology>
22
APPENDIX
Questioner
Name:
Age:
Gender:
1. Do your organisation make use of digital technology?
Yes
No
Not sure
2. Among the following technology, which of the technology is being used by Continental
Consulting Limited Company?
NFC technologies
Digital conference facilities
Smart Room Keys
Cloud Services
3. Does your company get benefited by using digital technologies?
Yes
No
Not Sure
4. Does the profit of company is increased with the use of digital technology?
Yes
No
Not Sure
5. Customer of your company is satisfied with the use of digital technology?
23
Questioner
Name:
Age:
Gender:
1. Do your organisation make use of digital technology?
Yes
No
Not sure
2. Among the following technology, which of the technology is being used by Continental
Consulting Limited Company?
NFC technologies
Digital conference facilities
Smart Room Keys
Cloud Services
3. Does your company get benefited by using digital technologies?
Yes
No
Not Sure
4. Does the profit of company is increased with the use of digital technology?
Yes
No
Not Sure
5. Customer of your company is satisfied with the use of digital technology?
23
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Yes
No
Not Sure
6. Do you think; Digitalization is the best instrument for competing in global as well as in local
market?
Yes
No
Not Sure
7. Does your company lays positively impacts on the profitability and productivity by using
digital technology?
Yes
No
Not Sure
8. From your own opinion recommend to the company to develop the use of digital technology
within the functions and operations of company?
Use of mobile technology
Use live chat feature
Self-Check In
No Recommendations
24
No
Not Sure
6. Do you think; Digitalization is the best instrument for competing in global as well as in local
market?
Yes
No
Not Sure
7. Does your company lays positively impacts on the profitability and productivity by using
digital technology?
Yes
No
Not Sure
8. From your own opinion recommend to the company to develop the use of digital technology
within the functions and operations of company?
Use of mobile technology
Use live chat feature
Self-Check In
No Recommendations
24
Project Logbook for the chosen
organisation: Continental Consulting
Limited
Name of the learner: Name of the Supervisor:
Project Title: Managing successful business Date: 30-10-2018
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
What have you completed?
Did you fulfil Task requirements?
Are you on track and within deadlines set?
Did you need to make any changes to your
project management plan?
Comments
A project on Managing Small Business
Project
Yes
Yes.
No.
Any risks and / or issues identified?
11 Did you identify risks/issues
with a lack of skills required for
undertaking research tasks?
11 Did you identify any additional
risks/issues that have an impact
on the project management
plan?
Issue in research tools and sources.
Lack of technology.
25
organisation: Continental Consulting
Limited
Name of the learner: Name of the Supervisor:
Project Title: Managing successful business Date: 30-10-2018
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
What have you completed?
Did you fulfil Task requirements?
Are you on track and within deadlines set?
Did you need to make any changes to your
project management plan?
Comments
A project on Managing Small Business
Project
Yes
Yes.
No.
Any risks and / or issues identified?
11 Did you identify risks/issues
with a lack of skills required for
undertaking research tasks?
11 Did you identify any additional
risks/issues that have an impact
on the project management
plan?
Issue in research tools and sources.
Lack of technology.
25
Problems encountered
What barriers did you face?
How did you overcome them?
Lack of interest and resources in
training and development programmes.
I used the existing technology for the
research effectively.
New Ideas and change of project direction
In project management plan is used
most important top focus on tools and
techniques in work place. Tools and
techniques is increase the level of
performance and maintained the
growth rate in market. I focus on the
project evaluation and review
techniques in work place.
.
1. What was the Project supposed to accomplish?
To examine the impact of training and development on the performance of employee's at Tesco.
2. Did the project succeed in its aims/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
Yes. With the help of primary and secondary data collected through survey, books and articles.
3. What things do you think worked well and why? Evaluate all aspects of the project (e.g
initial inception, project activities and project outcomes) from a range of perspectives.
The aims and objectives researcher has developed, proper select research methodologies. The
activities performed on time as per the time scale. Then data is collected from primary and
secondary sources and analysis. Recommendation is also given by researcher for company.
4. What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
Lack of initiatives, duplication of data ad in sufficient resources.
5. What did you learn from undertaking the project?
Training and development has great impact on the employees which help to improve the
performance and profitability of company.
6. How would you rate your performance as a management consultant leading the project?
7.5 out of 10.
7. What strengths and weakness of your performance did you identify?
26
What barriers did you face?
How did you overcome them?
Lack of interest and resources in
training and development programmes.
I used the existing technology for the
research effectively.
New Ideas and change of project direction
In project management plan is used
most important top focus on tools and
techniques in work place. Tools and
techniques is increase the level of
performance and maintained the
growth rate in market. I focus on the
project evaluation and review
techniques in work place.
.
1. What was the Project supposed to accomplish?
To examine the impact of training and development on the performance of employee's at Tesco.
2. Did the project succeed in its aims/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
Yes. With the help of primary and secondary data collected through survey, books and articles.
3. What things do you think worked well and why? Evaluate all aspects of the project (e.g
initial inception, project activities and project outcomes) from a range of perspectives.
The aims and objectives researcher has developed, proper select research methodologies. The
activities performed on time as per the time scale. Then data is collected from primary and
secondary sources and analysis. Recommendation is also given by researcher for company.
4. What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
Lack of initiatives, duplication of data ad in sufficient resources.
5. What did you learn from undertaking the project?
Training and development has great impact on the employees which help to improve the
performance and profitability of company.
6. How would you rate your performance as a management consultant leading the project?
7.5 out of 10.
7. What strengths and weakness of your performance did you identify?
26
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I believed in reliability in collection of data. Good communication skill.
Lack of knowledge related to the topic selected for the research.
8. How will this inform and support your continuous professional development?
This project will help me to conduct further researches for company.
27
Lack of knowledge related to the topic selected for the research.
8. How will this inform and support your continuous professional development?
This project will help me to conduct further researches for company.
27
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