Table of Contents INTRODUCTION............................................................................................................................3 Explanation of the problem..........................................................................................................3 Aims & Objectives......................................................................................................................3 LITERATURE REVIEW.................................................................................................................3 RESEARCH METHODOLOGY....................................................................................................5 Research questions.......................................................................................................................5 Research methodology.................................................................................................................5 Time scale....................................................................................................................................6 REFERENCES.................................................................................................................................7
Topic : “Impact of Employee Empowerment to enhance job satisfaction in the context of retail sector” INTRODUCTION Explanation of the problem The meaning of employee empowerment is to provide employees a certain degree of responsibility, authority and autonomy for decision-making which is related to their job duties. In other words, it means involving the employee from lower level in the decision-making process so thatmorequalitydecisionscouldbetakenfortheorganization.Theimpactofsuch empowerment on employee is very significant as they feel valuable within the organisation that ultimately increases their satisfaction with the job. The present research report is about the impact which the employee empowerment have on enhancing the job satisfaction within the Marks & Spencer. It is a multinational retailer which is headquartered in Westminster, UK. It is a public trading company which sells food & home products and clothes. The report will include an explanation of the topic, discussion regarding the conclusions of existing research projects and approaches that will be used for solving research problem. Aims & Objectives Aim: “ To assess the impact of employee empowerment on the job satisfaction within an retail organization – A study on Marks & Spencer”. Objectives: To identify the extent to which employee empowerment leads to job satisfaction within the organization To assess the impact of employee empowerment on performance and productivity of employees To determine challenges faced by organization while empowering employees To recommend strategies for successfully empowering employees for enhancing job satisfaction and productivity of employees. LITERATURE REVIEW AccordingtoHanaysha,(2016),employeeempowermentimpactsjobsatisfaction element significant. Involvement of the employees from lower level in the decision-making process increases their morale and they feel more valuable in the organization. All these things
collectively increases the level of job satisfaction of the employees. However, (….) claims that employee empowerment not only increases the level of job satisfaction within the employees but it also increases their dedication towards their job duties. In the opinion ofIvanova and von Scheve (2019), employee empowerment increases the productivity and performance of the employeesbecause they are given with the needed autonomy relating to their jobs. Employee feels free to complete their task in the manner which is suitable to its style. Also, employee tends to be more creative and innovative in its approach to the organizational duties when left free. Such things have other effects also such as it makes the working environment more friendly and adaptive. George N. Root III (2019) argues that motive behind employee empowerment embraced by the organizations is to improve the quality of customer service. For example, if certain degree of autonomy will not be given to the employees, and they ask everything from the approval from their managers, then it takes long time to serve the customer. This time-consuming services are not welcomed by the customers and reduces the customer satisfaction with the brand. Facilitating the employees with certain powers to deal with customers with discretion, helps in creating a happier customer base for the business organization. As perChoi and et.al., (2016)states that embracing the employee empowerment at the workplace is associated with the challenge of disturbance in the organizational structure. Sometimes employees takes the autonomy given to them for granted and starts feeling that they can take on more significant and crucial decisions. Therefore, it is necessary for managers to maintain the hierarchy in the organizational structure so that employees can be controlled easily and no chaos occurs at the workplace. However,Leonard(2019)argueswiththeaboveviewandclaimsthatemployee empowerment is associated with the challenge wherein managers are reluctant to delegate the authority and autonomy to the employees. This is because managers feels that employees are not competent and experienced enough to handle situations at their own level. RESEARCH METHODOLOGY Research questions 1.To what extent employee empowerment leads to job satisfaction within the organization ? 2.What is the impact of employee empowerment on the performance and productivity of employees?
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3.What are the challenges faced by organization while empowering employees ? Research methodology For addressing the problems of research, following methods are to be used by the researcher : Research type: There are two types for conducting the research that are qualitative and quantitative research. The present research will be a qualitative research in which data is non-numerical, based on feelings and opinions (Flick, 2015). Research design: Research design is procedure for answering to the questions of research. For current study,descriptiveresearchdesignwillbeappliedforassessingtheimpactofemployee empowerment on the job satisfaction in M&S. Research Philosophy: There are different approaches of research such as interpretivism, positivism, realism and pragmatism (Kumar, 2019). The researcher is going to use interpretivism approach as it complements the qualitative research type. Through this philosophy, scholar would be able to assess the impact of employee empowerment on productivity of employees. Research Approach: Three kinds of approaches are there such as inductive, deductive and abductive. The scholar in the present research project will use inductive approach as it will aid it in generating new ideas and theories from the collected data. Sampling: Random sampling, a method of probability sampling will be used by the scholar for assessingtheimpactofemployeeempowermentonemployees'jobsatisfactionandfor determining challenges faced by organization in embracing the employee empowerment within the organisation. 20 employees of M&S will be taken as sample for the purpose of collecting data. Data collection: Primary method of data collection will be used. The researcher will conduct a survey as this method is more suitable for qualitative research types. Data analysis:
Qualitative data analysis will be conducted by the scholar wherein thematic analysis of the primary data will be performed. Ethical considerations: Confidentiality and integrity of the research are the ethics which will be considered by the researcher. Time scale Activities1 week2 week3 week4 week5 week6 week7 week Research proposal Literature review Developingquestions for data collection Data collection Data analysis Recommendations and reflections Conclusion
REFERENCES Books and Journals Hanaysha, J., 2016. Examining the effects of employee empowerment, teamwork, and employee training on organizational commitment.Procedia-Social and Behavioral Sciences.229. pp.298-306. Choi, S.L and et.al., 2016. Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment.Human resources for health.14(1). p.73. Ivanova, M. and von Scheve, C., 2019. Power through empowerment? The managerial discourse on employee empowerment.Organization, p.1350508419855709. Kumar, R., 2019.Research methodology: A step-by-step guide for beginners. Sage Publications Limited. Flick, U., 2015.Introducing research methodology: A beginner's guide to doing a research project. Sage. Online George N. Root III.2019.Challenges of Employee Empowerment.[online]. Available through <https://smallbusiness.chron.com/challenges-employee-empowerment-705.html> Kimberlee Leonard.2019.What Are the Benefits of Employee Empowerment.[online]. Available through <https://smallbusiness.chron.com/benefits-employee-empowerment-1177.html>
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