Impact of Employee Training and Development on Organizational Performance: Case of Emirates Airline

IMPACT OF EMPLOYEE TRAINING AND DEVELOPMENT ON
ORGANIZATIONAL PERFORMANCE: CASE OF EMIRATES AIRLINE
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Abstract
Training and development plays a crucial role in the success of a business and this is
considered one of the major key aspect of a success. In the same way, the current dissertation
also enlightens the importance of training and development within a working area in order to
lead a business towards further level of success. The current study based on Emirates which is
one of the top airline company who provides range of services to their customers without any
complaints. Further, dissertation describe different training methods are used by the aviation
industry in order to improve the skills and competencies of an employee. Further, current
dissertation supports the literature reviews by using research methodologies in which qualitative
strategy is used that helps to analyse the views of different respondents. Through this
dissertation, importance of T&D is analysed and its impact on business performance is also
realized.
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Acknowledgement
First of all, I would like to thank my college which gave me an opportunity to write this
dissertation and enhance my current knowledge and through its expertise, assistance and
guidance I proceed the work. I also like to thank my Professor who helped me to select the topic
and also for many generous suggestions as well.
I would also like to thank sincere gratitude to the faculty who provided me ways to
complete the dissertation in better manner. Lastly, I would like to thank my parents and friends
who help me in this project and also support me whenever I feel low.
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TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION....................................................................................................6
1.1 Background of the study .......................................................................................................6
1.2 Research aim and objectives .................................................................................................6
1.3 Research questions ................................................................................................................7
1.4 Rationale of the study ...........................................................................................................7
1.5 Significance of the study .......................................................................................................7
1.6 Dissertation structure ............................................................................................................8
CHAPTER 2: LITERATURE REVIEW.......................................................................................10
Theme 1: Overview of training programs and associated methods...........................................10
Theme 2: To analyse training programs which are undertaken by the firms.............................13
Theme 3: To assess relationship between training programs and organizational performance 14
Literature Summary...................................................................................................................17
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................19
Research type.............................................................................................................................19
Research approach.....................................................................................................................19
Research philosophy..................................................................................................................19
Research design.........................................................................................................................20
Data collection...........................................................................................................................20
Sampling....................................................................................................................................21
Data analysis..............................................................................................................................21
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Ethical consideration..................................................................................................................21
Research limitations...................................................................................................................22
Reliability and validity...............................................................................................................22
CHAPTER 4: DATA ANALYSIS AND FINDINGS...................................................................23
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS...................................................35
Conclusion.................................................................................................................................35
Recommendation:......................................................................................................................36
REFERENCES ............................................................................................................................38
APPENDIX....................................................................................................................................41
Questionnaire.............................................................................................................................41
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CHAPTER 1: INTRODUCTION
Topic: To study the impact of employee training and development on organizational
performance in the context of UAE aviation sector: A study on Emirates airlines
1.1 Background of the study
Training & development (T&D) programs are recognized as the main part of each and
every organization. Moreover, it is directly associated with the productivity and profitability of
business unit. In the recent times, high level of competition as well as advancements prevail in
the aviation sector. Referring such aspects companies are focusing on conducting training
session for personnel (Bulut and Culha, 2010). Moreover, in the service sector employees are the
one who build distinct image in the mind of customers through the means of quality offerings. In
the same way, to provide best customer experience to their customer, it is necessary to provide
training sessions to every employee so that it will lead to improvement on the employee’s
performance as well as productivity too. As every industry and company uses best training and
development methods with an aim to improve the performance of employee so that they will put
their best efforts to attain the defined aim and objectives.
This proposal is based on Emirate which offers airline services to the customers at
affordable prices. In this report, dissertation will shed light on the extent to which training
programs are significant for the companies in relation to improving overall performance. Besides
this, it also entails reasons due to which investigation is conducted along with its significance.
Further, study will present the strategies that Emirates should employ for managing as well as
improving performance of its employees.
1.2 Research aim and objectives
Aim
The aim behind conducting current study is to analyse the extent to which training and
development has an impact on organizational performance with regards to Emirates.
Research objectives
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● To determine whether the training and development programs aid to enhance the overall
productivity of employees at Emirates Airline.
● To find whether the training and development programs are producing any positive results
for emirates in terms of increasing its profitability, as well as competitiveness.
● To analyse different training programs used by Emirates in order to identify any potential
problems or positive implications associated with them.
● To propose appropriate solutions for Emirates Airline in order to enhance its current
strategies for training and development of employees.
1.3 Research questions
By taking into account research aim and objectives following questions have been drafted
such as:
Q1. Does the training and development programs that are used by Emirates Airline helping to
enhance the overall productivity of its employees?
Q2. What are the training and development programs that are used by Emirates for its employees
to help increase its profitability within the airline industry of UAE?
1.4 Rationale of the study
The rationale behind initiated present study is to assess how performance of an
organization can be improved by taking into account training programs. This in turn can be
recognized as issue because now technological advancement is taking place with the very high
pace. Along with this, due to having high level of competition firms operating in aviation sector
are placing high level of emphasis on the adoption of innovative business practices. In this
regard, through the means of thematic analysis current study will shed light on the extent to
which Emirates can improve performance by focusing on training programs or sessions.
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1.5 Significance of the study
By doing assessment, it has been found that several stakeholders such as other scholars,
firms operating in aviation sector will benefit from the outcome derived through investigation.
Hence, other scholars who wish to conduct study on similar topic can undertake this for
identifying gap and developing hypothesis for further study. This study will help develop a better
understanding about the concept of T&D and its association with organizational performance
eventually. In addition to this, business units operating in aviation sector including Emirates can
identify the level to which organizational performance can be improved by employing training &
development practices.
From the chapter one, research summarize the aim, objectives, research questions,
significance and rationale of the study in which it is summarizes that using effective training and
development strategies, Emirates will easily sustain the brand image and also improve the overall
business performance. Moreover, it is analysed analysed that by using effective methods of
training and development, company may also motivate employees and also stay ahead in the
competition as well. In the next chapter, researcher describe literature review in which secondary
research is conducted by using books, articles, journals and newspaper etc.
1.6 Dissertation structure
Chapter 1: Introduction
First chapter of dissertation contains brief overview of the research being investigated.
Further, it also highlights research aim, objectives and questions that need to be addressed by
doing thorough investigation. Moreover, researcher also describe the reason of selecting
particular research topic and importance of the research.
Chapter 2: Literature review
In this chapter, brief thesis will be prepared by doing critical evaluation of topic through
undertaking books, journals and scholarly articles. This is one of the main chapters of
dissertation which in turn will be used for analysing data set gathered through secondary
investigation and researcher uses relevant articles, books and journals which are already
published in order to answer all research questions.
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