Impact of Rewards on Employee Motivation: A Study on Marks and Spencer

BSc (Hons) Business Management Top up
BMP6001 Dissertation
Dissertation Title: To evaluate about the concept of
rewards within a firm along with determining its
influence on employee motivation level”. A study on
Marks and Spencer
Name:
ID Number:
Supervisor:
Table of Contents

Abstract i
Acknowledgement ii
Glossary iii
List of Tables iv
List of Figures v
List of Appendices vi
Chapter 1: Introduction 1-3
1.1 Background/Context of the Research 1
1.4 Research Questions 2
1.5 Research Aims and Objectives 3
Chapter 2: Literature Review 3-8
2.1 Introduction of Literature Review 3
2.2 Main body with heading and sub-headings 3-8
2.3 Conclusion of Literature Review 8
Chapter 3: Methodology 9-12
3.1 Research Philosophy
3.2 Research Process 9
3.3 Research Approach 9
3.4 Research Strategy 10
3.5 Research Methodology and Tools 10
3.6 Sampling Approach 11
3.7 Ethical Implications 12
Chapter 4: Findings (Data Presentation) 12-31
Chapter 5: Discussion (Data Interpretation) 31-35

Chapter 6: Conclusion, Recommendations and Implications for
Further Research
35-36
7.1 Conclusion 35
7.2 Recommendations 35
7.3 Implications for Further Research 36
References 37
Bibliography 38
Word Count 39
Appendices 39-47

Abstract
Purpose: The major purpose to conduct the above investigation is to know the impact of
reward and incentive on the motivation level of employee. In this survey method is used to
conduct quantitative research. It helps inn knowing the influence of Rewards and incentive of
Marks and Spencer on employee motivation.
Design/ methodology: This research is based on primary data. The primary data is being
collected using questionnaires to answer the entire question. The primary data is directly
collected from the employee of Marks and Spencer.
Finding: The investigation show that there is strong relationship between reward and
incentives on the employee motivation level. It helps in increasing the motivation of the
employee which in other hand increases the productivity and performance level of the
employee.
Participants: The participants of the research are selected to random sampling method. And
the size of the respondent is 50 employees of Marks and Spencer.
Original value: This paper is the first academic study conducted at Marks and Spencer to
study the influence of rewards and incentive on employee level of motivation.
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Acknowledgement
At first, I would like to thank God to make me capable enough to do something
worthwhile.
I would especially like to thank my supervisor for his generous time and
commitment. Throughout my dissertation, he had taken his valuable time to help me
whenever I needed; read through my draft copies; listened to me patiently; quickly
answered all my email queries and supported me every step of the way. Starting
from refining the research topic, he has encouraged me to develop independent
thinking and greatly assisted me with writing.
Last but not the least, I thank to my family members, friends and relatives for
their kind help and cooperation during the research period.
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Glossary
Employee motivation: This can be defined as the amount of energy, enthusiasm, dedication
and creativity put by the employee in their work.
Rewards: It is the monetary and non-monetary benefits that are being provided by the
organisation to their employee apart from the salary and wages they received.
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List of Tables
Table 1: important for the organisation to motivate their employee..................................................17
Table 2: Reward plays a vital role for the employee in the organisation.............................................17
Table 3: Employees feel excited when you get reward or benefit for your performance...................18
Table 4: Employees feel motivated while working in the organisation...............................................19
Table 5: Reward plays an important part for increasing the motivation level of the employee within
an organisation....................................................................................................................................20
Table 6: Reward helps the organisation to increase the productivity and performance level of the
employee.............................................................................................................................................20
Table 7: Top manager of Marks and Spencer put efforts to decide appropriate reward strategy for
the employee......................................................................................................................................21
Table 8: Employees feel proud to be recognised for your performance and getting rewards for it....22
Table 9: Marks and Spencer fairly recognised their best performance and provide equal rewards to
their employee....................................................................................................................................22
Table 10: Types of rewards offer by Marks and Spencer to their employee which helps in increasing
the level of motivation among them...................................................................................................23
Table 11: Kinds of Monetary rewards provided by Marks and Spencer to their workforce................24
Table 12: Kinds of Non-monetary reward offer by Marks and Spencer to their staff..........................25
Table 13: Employees you satisfy by the type of reward offer by the Marks and Spencer to their
employee.............................................................................................................................................26
Table 14: Possible influence of different rewards and incentives on the overall employee motivation
level within the Marks and Spencer....................................................................................................27
Table 15: Some challenges faced by Marks and Spencer manger while deciding the reward and
incentive strategy for their employee.................................................................................................28
Table 16: Some effective ways and forms of rewards that can be provided by Marks and Spencer to
have higher motivation and performance level of employees............................................................29
Table 17: Overall impact of reward and incentive on employee motivation and performance level. .30
List of Figures
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Figure 1: Research onion Framework....................................................................................................9
Figure 2: important for the organisation to motivate their employee................................................17
Figure 3: Reward plays a vital role for the employee in the organisation............................................18
Figure 4: Employees feel excited when you get reward or benefit for your performance..................19
Figure 5: Employees feel motivated while working in the organisation..............................................19
Figure 6: Reward plays an important part for increasing the motivation level of the employee within
an organisation....................................................................................................................................20
Figure 7: Reward helps the organisation to increase the productivity and performance level of the
employee.............................................................................................................................................21
Figure 8 Top manager of Marks and Spencer put efforts to decide appropriate reward strategy for
the employee:.....................................................................................................................................21
Figure 9: Employees feel proud to be recognised for your performance and getting rewards for it...22
Figure 10: : Marks and Spencer fairly recognised their best performance and provide equal rewards
to their employee................................................................................................................................23
Figure 11: Types of rewards offer by Marks and Spencer to their employee which helps in increasing
the level of motivation among them...................................................................................................24
Figure 12: Kinds of Monetary rewards provided by Marks and Spencer to their workforce...............25
Figure 13: Kinds of Non-monetary reward offer by Marks and Spencer to their staff.........................26
Figure 14: Employees you satisfy by the type of reward offer by the Marks and Spencer to their
employee.............................................................................................................................................27
Figure 15: Possible influence of different rewards and incentives on the overall employee motivation
level within the Marks and Spencer....................................................................................................28
Figure 16: Some challenges faced by Marks and Spencer manger while deciding the reward and
incentive strategy for their employee.................................................................................................29
Figure 17: Some effective ways and forms of rewards that can be provided by Marks and Spencer to
have higher motivation and performance level of employees............................................................30
Figure 18: Overall impact of reward and incentive on employee motivation and performance level.31
List of Appendices
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