Employee Satisfaction and Shift Work in Hospitality

This research project investigates employee satisfaction in the hospitality industry with a focus on shift work. The study aims to contribute to the existing literature on employee satisfaction and its relation to cost in hotels. A qualitative approach was used, involving interviews with employees from three different organizations. The findings suggest that employee satisfaction is influenced by factors such as job satisfaction, motivation, family life, turnover rates, and supervisory support. Recommendations are provided for hotel management to improve employee satisfaction and work-life balance.