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Impact of Performance Appraisal on Employee Performance

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Added on  2021-04-16

Impact of Performance Appraisal on Employee Performance

   Added on 2021-04-16

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Running head: IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCEImpact of Performance Appraisal on Employee PerformanceName of the Student:Name of the University:Author’s Note:
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE1Executive SummaryThe entire research work is divided into five key chapters. In the first chapter theoverview of the research topic along with the research aims, objectives and the research aims areprovided. In other words the first chapter provides an overall outlook of the entire dissertation.The second chapter had focused on reviewing the wide range of literature based on the topic“Impact of performance appraisal on employee performance”. This has helped the researcher toget an in depth understanding of the research issue. The third chapter provides the overview ofthe research methodologies adopted in the research work. Chapter four is focused on analyzingthe data gathered for substantiating the research hypothesis while the last and final chapterprovides a broad conclusion and a few plausible recommendations.
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE2AcknowledgementThe research conducted by me has been one of the enriching experiences of my life. Thisresearch helped me in gaining enhancing experience by providing me the understanding toskilfully carry out the research. The research helped me in overcoming the drawbacks by facingthem skilfully. However, this would not have been possible with the help and encouragement Ireceived from my professor. I also received the encouragement from my peers and all the peoplewho helped me carry out the research. I would like to thank my supervisor_______________________________ for the constant support and encouragement to carry outthe research. It would not be right if I do not thank my academic guides who have constantlyassisted me in the research. I would also like to thank by friends who helped and encouraged mefor the research. Finally, I would like to thanks the customers who participated in the survey thatwas conducted to gain primary data. The support of all these people has been enhancing andinspiring throughout the research process. Heartfelt thanks and warmest wishes, Yours Sincerely,
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE3Table of ContentsChapter 1..........................................................................................................................................61.0 Introduction................................................................................................................................61.1 Background of the Organisation............................................................................................61.2 Problem Statement.................................................................................................................71.3 Research Rationale................................................................................................................71.4 Aims of the Research.............................................................................................................81.5 Objectives of the Research....................................................................................................81.6 Research Questions................................................................................................................91.7 Structure of the Dissertation......................................................................................................9Chapter: 2.......................................................................................................................................102.0 Literature Review....................................................................................................................102.1 Concept of Performance Appraisal......................................................................................102.1.1 Process..........................................................................................................................122.1.2 Assessing Systematically..............................................................................................122.1.3 Key Objective...............................................................................................................122.1.4 Scientific and Periodic Evaluation:..............................................................................122.2 Process of Performance Appraisal.......................................................................................122.2.1 Establishing the Performance Standards......................................................................142.3 Responsibility of Performance Appraisal............................................................................16
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE42.3.1 Supervisor.....................................................................................................................162.3.2. Subordinates................................................................................................................172.3.3 Peer Groups and team Members...................................................................................172.3.4 Customer Appraisal......................................................................................................182.4 Methods of Performance Appraisal.....................................................................................182.4.1 360 Degree Feedback Method of Evaluation...............................................................182.4.2 Rating Scale Method.........................................................................................................192.4.3 Critical Incident Method...............................................................................................192.5 Concept of Employee Performance.....................................................................................192.6 Factors Affecting Employee Performance...........................................................................202.6.1 Leadership.....................................................................................................................212.6.2 Coaching.......................................................................................................................212.6.3 Performance appraisal..................................................................................................212.6.4 Motivation.....................................................................................................................222.6.5 Training.........................................................................................................................222.7 Role of Performance Appraisal in Improving Employee Performance...............................232.7.1 Commitment of the Employees....................................................................................242.7.2 Skills of the Employees................................................................................................25Chapter: 3.......................................................................................................................................263.0 Research Method.....................................................................................................................26
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE53.1 Introduction..........................................................................................................................263.2 Research Approach..............................................................................................................263.3 Research Design..................................................................................................................273.4 Sampling Method.................................................................................................................293.5 Data Collection Method.......................................................................................................293.6 Techniques of Data Analysis...............................................................................................303.7 Accessibility Issues..............................................................................................................303.8 Ethical Issues.......................................................................................................................31Chapter 4:.......................................................................................................................................324.0 Findings and Analysis..............................................................................................................32Chapter: 5.......................................................................................................................................405.0 Conclusion and Recommendation...........................................................................................40Reference List................................................................................................................................43Appendix-1....................................................................................................................................50
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE6Chapter 11.0 IntroductionPerformance appraisal is considered among one of the key material of the performancemanagement system that incorporates various measurements within the organisations.Performance appraisal could be considered as the most important process if and only if theorganisation is willing to derive maximum advantage of its most valuable asset, which is theemployees (Harrington and Lee, 2015). Therefore, it can be stated that if the organisations arewilling to obtain the human capital advantage they should make sure to implement as appropriateperformance appraisal system within their human resource management structure. As argued byLePine et al., (2016) performance appraisal can leave an effective impact over the performanceof the employees. In other words, performance appraisal is an effective tool for identifying theskills and competencies of the employees. This helps the organisation to recognise those skillsand competencies and thereby rewarding them for their hard work. This in turn motivates theemployees and marks and impact on their performance (Zhong et al., 2016). This research workhas shed light on the detailed process through which performance appraisal system affects theperformance of the employees of Marks and Spencer.1.1 Background of the OrganisationMarks and Spencer PLC was formed in the year 1884 by a Polish refugee Michael Marksand its first stall was opened in Leeds. Presently the company can be identified as one of thelargest retailers in the United Kingdom. It owns 300 Marks and Spencer’s stores in the UnitedKingdom alone (Annualreport.marksandspencer.com, 2017). These stores generally sellfootwear, gift items, apparels, food and home furnishing products among which most of the
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IMPACT PERFORMANCE APPRAISAL ON EMPLOYEE PERFORMANCE7products are labelled St Michael Brand which is a private brand of M & S. The company alsoowns more than 100 exclusive Marks and Spencer stores in Europe, Canada and Hong Kong andat the same time it also franchises 85 M & S stores in Europe, Bahamas, Middle East andAustralia. Marks and Spencer also operates in the food industry and 60% of its UK businessturnover is generated from the food industry. The Marks and Spencer first spread its wings in thefood market during 1931 selling the canned foods and produces. Currently the company sellsfood products through 942 UK based stores that includes 253 company owned and 383 franchisefood only stores (Annualreport.marksandspencer.com, 2017). The company has depicted asignificant growth rate since the past few years and is expected that it will further flourish in nearfuture. 1.2 Problem StatementThis specific research work is concentrated on determining the impact of employeeappraisal system on the performance of the employees of Marks and Spencer. Marks andSpencer has always implemented a succinct performance appraisal system and the employees ofM & S are also found to be performing as efficiently as possible leading to a drastic success ofthe organisation. However, investigating the relationship between the performance appraisalsystem and employee performance may in turn help the organization to enhance its employeeperformance. 1.3 Research RationaleThe research is concentrated on the issue of determining the impact of performanceappraisal on the performance and productivity of an employee. In the era of globalization and
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