Implement and Monitor WHS Policies

This project examines the implementation and monitoring of Workplace Health and Safety (WHS) policies in Le Prestige Hotel. It analyzes relevant WHS Acts, regulations, and codes of practice, identifies hazards and risks, and outlines effective consultation strategies for managing safety risks. The project also includes a case study of a waiter's injury and provides recommendations for risk control measures.

Implement and monitor
WHS policies

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
Relevant provisions of WHS Acts, regulations and codes of practice...................................3
WHS policies, procedures and programs...............................................................................5
Information about identified hazards and the outcomes of risk assessment and control.......5
Importance of effective consultation in managing health and safety risks in the hotel.........6
Responsibilities of PCBUs, managers, WHS representatives and employees in the hotel....6
TASK 2 ...........................................................................................................................................7
Draft an email.........................................................................................................................7
TASK 3 ...........................................................................................................................................7
Steps to solve the problem faced by waiter in hotel...............................................................7
Incident report........................................................................................................................8
Updated incident or hazard report........................................................................................11
TASK 5..........................................................................................................................................14
Risk control form..................................................................................................................14
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Workplace health & safety (WHS) refers to a criteria concerned with securing the health
& safety of stakeholders at work place from exposure to hazards and risks. It is necessary to
make effective as well as efficient policies in organisation so that staff members remain
protected at the time of performing their duty (Vugteveen and et. al., 2015). The present report is
based on case study related to Le Prestige Hotel which provide desired services to people in
order to fulfil their actual requirements during their stay in hotel. It involve several safety issues
including risk of slip, heavy objects, fire and abusive customers which create problems for
employees and required to be solved appropriately. This assignment will focus on policies,
procedures and programs related to WHS in given organisation along with acts or codes of
regulations. It will also include significant of effective consultation for managing health & safety
risks and responsibilities of managers for maintaining the same in hotel.
TASK 1
Relevant provisions of WHS Acts, regulations and codes of practice
According to the case study given about Le Prestige Hotel, it has been analysed that there
are several problems for employees regarding their health & safety at work place. It involve the
criteria to follow various acts, regulations and codes of practices which are helpful to make sure
security of staff members. However, it is necessary for every organisations to make effective
rules and regulations in order to provide safe work place so that people can perform their tasks
properly along with avoiding risk factors (Furci and Sunindijo, 2018). In order to reduce the risks
factors related to security of work place, given hotel should follow certain acts, regulations and
codes of practices in accurate manner.
Acts & Regulations
Work Health & Safety Act 2011 – This can be described as an effective framework in
order to protect security and welfare of all the staff members at work place. It involve to make an
appropriate strategies and policies in favour of workers to make sure their safety and health at
work place. Moreover, the Le Prestige Hotel should apply some of compensation policies also
for benefit of people get accidentally injured at the time of work.

Dangerous Substances Act 2004 – The dangerous substances acts consist to apply
careful methods and equipments to use them so that it will not harm staff members while
conducting operational activities. There are several chemicals, objects and other substances
which harm skin or body of workers like hot plates, itchy secretions of vegetables and other
chemicals. Le Prestige Hotel should provide effective gloves, hot pan holding instrument and
other safety measures to avoid injuries by accidents (Rosenfeld, 2017).
Workers Compensation Act 1951 – This involve the compensation for workers according
to kind of health injury at work place is required to be provided so that people feel secure about
their job. It involves the criteria of implementing policy of compensation regarding accidents and
other benefits which helps them to recover from specific injury. In context of Le Prestige Hotel,
it is necessary for them to provide required durations of leaves as per advice of doctor and
compensation for injury to recover.
Long service leave act 1976 – The long service leave involves off from work for long
duration of time due to some severe injury and accident so that employee can recover easily. As
per given case study, manager of Jim did not follow advice of doctor regarding burn on feet and
order him to get back on work from the next day (Leung Beckford, 2018). However, it is
necessary to make strict rulers of superiors and managers to render proper leaves after injury
with required amount of compensation in Le Prestige Hotel.
Codes of practices
Abrasive blasting – This can be described as propelling stream of abrasive material at
high speed against surface by utilising liquid, air, steam, centrifugal wheel or paddles to clean,
abrade, etch or otherwise change the original appearance or situation of the surface (Fisher,
Squires and Woodley, 2016). It is helpful for given organisation to make proper surfaces or
objects to ensure health and safety of employees.
First aid at work place – The first aid facility is required to available at work place for
immediate primary medication for injured person so that situation will not become critical. It
consists. Several medicines, body sprays, bandage and other medications as per risk factors of
work place in Le Prestige Hotel.
Managing work environment & safety – This can be explained about various health &
safety policies which are required to made by management of given hotel and implement
appropriately. According to case scenario, some of issues are highlighted like wet floors, heavy

& awkward shaped objects, hot surfaces & plates and abusive customers. Moreover, these
problems are required to solved with the help of applying effective rule & regulations by
managing work environment & safety in Le Prestige Hotel.
WHS policies, procedures and programs
The WHS policies, procedures and programs are very important in organisation in order
to secure staff members at the time of working (Bennett, Dexter and Sakoulas, 2016). It invokes
the criteria of preparing and applying accurate policies or strategies which facilitate to make suer
safety of workers along with voiding harmful incidents in Le Prestige Hotel. Some of policies
and procedures which can be adopted by given hotel are as follows –
Use and care of personal protective equipments – This consist an effective policy tat a
person should care about particular equipments or machine which is used by themselves on
regular basis. For example, if an employee utilised a computer on daily basis for their duty then
they are responsible for taking care the same. Additionally, Le Prestige Hotel is required to
implement such policy so that staff members will remain more conscious for using equipments
properly and report immediately regarding minor fault which can be solved easily.
Hazard reporting procedures – The procedure of hazard reporting should be prepared
easy and fast so that staff members can immediately convey to management about faults of
machines and other instruments in Le Prestige Hotel. It will facilitate to avoid severe problems in
equipments and make favourable working atmosphere for workers.
WHS audits and inspections – The WHS audits and inspections are important programs
which should be conducted by given hotel so that present issues and faults of objects, machines
and instruments can be evaluated to repair them appropriately.
Information about identified hazards and the outcomes of risk assessment and control
According to the case study, it has been analysed that there are various issues regarding
safety of workers in Le Prestige Hotel which are required to be sort out immediately. It involves
spills, uneven steps & wet floor which are responsible for slipping and falls on food or objects
from hands of waiters or other employees (Smith and Lee, 2015). However, the heavy &
awkward shapes of objects create risks of hurt employees back or cut themselves which is very
dangerous. Meanwhile, the hot plates and surfaces of other utensils can burn hands of waiters
and they are unable to hold them and serve due to which incident with Jim happen with burn on

his feet. In addition to this, the abusive behaviour of customer is also create pressure on workers
and make them helpless which also create some incident due to feeling anxious.
The risk assessment & control refers to evaluate different related factors in Le Prestige
Hotel and them implement efficient measures to manage the appropriately. It is necessary to
analyse safety issues for workers and take effective actions to avoid them which facilitate to
provide secure working environment to them. Regular risk assessment and it control results into
reduce in accidents or injuries during work and people feel safe to performing their tasks in given
hotel comfortably (Liu, Yang and Wang, 2017).
Importance of effective consultation in managing health and safety risks in the hotel
The effective consultation is significant in order to manage health & safety risks in hotel
in which few of consultations procedures that can be apply in Le Prestige Hotel are explained
further –
 Initially, it consist to take suggestions from workers and their reports about safety
problems which is helpful to manage them properly.
 However, formal and informal meetings are required to be carried out for evaluating
problems at work place regarding safety and solved them which facilitate to avoid
harmful incidents with employees (Badia, 2018).
 Moreover, Health and safety committees should be established to monitor such issues and
solved them immediately in order to reduce harmful incidents.
Responsibilities of PCBUs, managers, WHS representatives and employees in the hotel
The roles and responsibilities of staff members of Le Prestige Hotel involves to make
efforts on their levels to reduce safety problems at work place which results into secure working
environment respectively. However, PCBUs (Persons conducting a business or undertaking)
refers to owners of hotel have a role to make policies to ensure security of workers and render
desired amount of compensation or injured person. Moreover, managers consists responsibility
to analyse problems on regular basis as workers report to them and provide information to
higher authority or apply strategies on their levels to ensure safety of people. WHS
representatives should conduct audits and inspections to evaluate safety problems and take steps
to solves them accurately (Omar,2017). Employees have responsibility to carefully use
equipments and immediately report to superior about problems at work place.

TASK 2
Draft an email
To: WHS representatives
Cc:
Bcc:
Subject: Effective consultation in managing health and safety risks in the hotel.
Greetings of the day,
This is to inform you that in a hotel, it is required to look into health and safety risks like
spills, uneven steps, awkward-shaped objects, hot surfaces, hot plates and many more which
could lead both visitor and staff to get into trouble. Over the years, it has been analysed that,
there are ample number of hotels that do not focus on small things like no training to staff,
messy infrastructure, offensive behaviour of customers/staff with each other. These are some of
issues that basically lead hotel to face number of issues like decline in reputation, loss in profit
margins and many more. Thus, it is the first step to go through different issues from which a
hotel is going through so that initiative could be taken. Second step is to plan and look into
different ways through which the problem can easily be resolved. Third step is to imply/execute
the plan and lastly, monitor the overall initiative, so that to see, if plan is going to the point or
not.
Through this, health and safety related risks could be reduced to minimal and can lead a
hotel to improve its image at marketplace, increase in profit margins and sales. Managing risks
could also help hotel in building trust among staff, enhancing customer base and many more.
Thank You,
ABC.
TASK 3
Steps to solve the problem faced by waiter in hotel
In context of given incident of Le Prestige Hotel, there are several steps to be taken for
solving the problem faced by waiter in hotel. Firstly, it is necessary to make criteria of providing
compensation and leaves to workers due to incident at work place by conducting meeting among

stakeholders of organisation (Yano, 2015). Secondly, it involve to set specific procedure to
report an incident so that immediate actions can be taken in favour of employee. Thirdly, it
includes several activities like immediate reporting to the reporting manager, first aid to injured
person and them compensation & leaves for recovery from injuries (Badua and Warr, 2014).
Moreover, the duration of reporting about incident is fixed and criteria of funds & leaves are
decided by analysing actual situation of employee.
Incident report

Part A: Personal details of reporter (if different to subject of incidence)
Given name: Jim Store/office location: Hotel Employee number: 5566
Family name: Max Position title: Waiter Contact number: 1025689423
DOB: 5th August, 1990 Gender: Male
Part B: Personal details of subject of incident
Given name: Jim DOB: 19th October, 1990 Customer/visitor/staff
member/contractor: Staff
member
Family name: Max Gender: Male Contact number: 1025689423
Has your manager/WHS representative been noticed of this incident? Y/N
Date of notification: 5th May, 2018
Name: Jennifer
Contact no.: 1032582772
Part C: Details of incident/hazard
Type of incident/hazard (please specify)
Injury/illness
Act of violence
Incident near or miss
Hazard
Property damage
Theft
Date incident occurred or hazard observed: 5th
May, 2018
Time: 1:30 p.m.
Location of incident/hazard: Stairs in hotel
Describe the context of incident/hazard (i.e. what were you doing at the time?):
I have to carry the plates on the stairs while trying to avoid customers.

Describe what occurred in the incident/hazard identification (i.e. what happened?):
I dropped two plates of hot food on my feet which is very painful as it is heavy and very hot
that results into bad injury.
Describe how you responded (i.e. what did you do?):
I report the issue with my manager, Jennifer and went to the doctor for medications.
What do you think contributed to this incident/hazard:
Due to the unavailability of lift, I have to carry plates on stairs which contribute to this
incident.
What do you recommend to avoid or minimise the likelihood of the incident/hazard happening
again?
I will recommend to set the facility of lifts in hotel which can reduce such incidents and
facilitate to serve meals in less duration of time.
Part D: Were there additional witnesses to the incident to the incident/hazard? Y/N
Name: Camille Contact no: 1085656321 Employee/customer etc.:
Employee
Name: Contact no: Employee/customer etc.:
Name: Contact no: Employee/customer etc.:
Part E: Signature of individual making this report
Print name: Oliver Wilson Signature: Oliver Wilson
Date: 19th January, 2019 Contact no.: 1509696838
Part F: Signature of manager/WHS representative receiving this report
Print name: Jennifer Signature: Jennifer
Date: 19th January, 2019 Contact no.: 1032582772
OFFICE USE ONLY (to be completed by manager/WHS representative)

Immediate action taken:
Ask Jim go get checked out after injury and then back to work.
Date: 5th May, 2018
Follow-up measure:
Manager ask to take rest for the day and come back tomorrow at work after hearing about
advice of doctor to take rest for a week as the injury takes 10-21 days for recovery.
Date: 5th May, 2018
Updated incident or hazard report

Part A: Personal details of reporter (if different to subject of incidence)
Given name: Oliver Wilson Store/office location: Hotel Employee number: 4525
Family name: Jones Position title: Manager Contact number: 1509696838
DOB: 12th March, 1987 Gender: Male
Part B: Personal details of subject of incident
Given name: Oliver Wilson DOB: 12th March, 1987 Customer/visitor/staff
member/contractor: Staff
member
Family name: Jones Gender: Male Contact number: 1509696838
Has your manager/WHS representative been noticed of this incident? Y/N
Date of notification: 5th May, 2018
Name: Jennifer
Contact no.: 1032582772
Part C: Details of incident/hazard
Type of incident/hazard (please specify)
Injury/illness
Act of violence
Incident near or miss
Hazard
Property damage
Theft
Date incident occurred or hazard observed:
5th May, 2018
Time: 1:30 p.m.
Location of incident/hazard: Stairs in hotel
Describe the context of incident/hazard (i.e. what were you doing at the time?): On leave
Describe what occurred in the incident/hazard identification (i.e. what happened?): A waiter

named Jim dropped two plates of hot food on his feet which was very painful as it was heavy
and very hot that results into bad injury.
Describe how you responded (i.e. what did you do?): I did not do anything as I was not
available at that time.
What do you think contributed to this incident/hazard: The hot plates, wet floors and up-down
by stairs through carrying food contributes to the incident with Jim.
What do you recommend to avoid or minimise the likelihood of the incident/hazard happening
again? I will recommend to provide facility of lifts to waiters for serving food, special trays
should be used to avoid burn in hands and utilise regular cleaning to avoid wet floors.
Part D: Were there additional witnesses to the incident to the incident/hazard? Y/N
Name: Camille Contact no: 1085656321 Employee/customer etc.:
Employee
Name: Contact no: Employee/customer etc.:
Name: Contact no: Employee/customer etc.:
Part E: Signature of individual making this report
Print name: Oliver Wilson Signature: Oliver Wilson
Date: 19th January, 2019 Contact no.: 1509696838
Part F: Signature of manager/WHS representative receiving this report
Print name: Jennifer Signature: Jennifer
Date: 19th January, 2019 Contact no.: 1032582772
OFFICE USE ONLY (to be completed by manager/WHS representative)
Immediate action taken: I told Jim go get checked out after injury and then back to work.
Date: 5th May, 2018

Follow-up measure: I provided whole that day to take rest to him and come back tomorrow at
work after hearing about advice of doctor
Date: 5th May, 2018
TASK 5
Risk control form
Risk controls
Details of the incident/hazard identified: The risk of slip due to wet floor, heavy & awkward
shaped objects, not surfaces & plates and trying to avoid customer for their abuse is
responsible for the incident. It consist drop of two plates of hot food on his feet on stairs while
ignoring clients as these are very painful and heavy.
At the time of incident/hazard identification, were any measures taken to avoid the risk of a
repeat occurrence? If so, please specify: Yes, the use of special trays to avoid burn of food in
hands and regular cleaning to make floor dry in order to not repeat he same incident.
Using hierarchy of risk controls, specify any further actions that need to be taken to control the
risk.
Action to be taken Who will undertake this
action?
When will this action be
undertake?
Mop every hour Housekeeping department Every hour of working day
Restructuring the steps Hiring of a construction
company for fixing the uneven
steps
Once in every five year
Placing hot plates in tray Room service staff On every order done by
visitors of hotel.
This hazard investigation and control has been undertaken by
Name: Position: Contact no.:

Signature: Date:
Record of implementation
Action taken By whom? Signature and date
Mopping Housekeeper James
Restructuring of stairs Construction company Albert (manager)
Hot plates in tray Waiters Jim
Sign-off
PCBU Signature: Date:
CONCLUSION
The above report conclude that health & safety measures are very important in
organisation for ensuring security of workers at work place. It involves various policies and
procedures to analyse risks factors and solving the problems immediately to avoid accidents with
employees.

REFERENCES
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