Improving Healthcare Referral System Using Lean Six Sigma

This case study discusses the implementation of Lean Six Sigma model to improve the referral process in King Abdullah Medical City. It highlights the use of DMAIC methodology and the customization of the Lean and Six Sigma tool to reduce response time and increase organizational efficiency.

Supply Chain
ManagementNAME OF THE STUDENT
NAME OF THE UNIVERSITY
AUTHOR NOTE

Problem Statement
 Implementation pertaining to the
referral process has emerged to
become a difficult process in the
recent age.
 The reference process is
disorganized that has an impact
on organizational efficiency of
King Abdullah Medical City.

Research Methodology
 The methodology of DMAIC is
made use of by the researchers
 It can understand implementing
of lean six sigma model that can
lead to a reduction of the
response time.

Selecting the Lean and Six
Sigma Tool
 Lean six sigma tool can solve
referral problem in KAMC.
 It can reduce the waste products
that is created on account of
operations in KAMC.

 It can help in storing the medical
items
 It can help in increasing the
expertise of staff within hospital
that can generate value for the
organization.

Customization of the Lean and
the Six Sigma Tool
 Defining phase can help in the
setting of the response rate that
comes up in KAMC.
 Measurement phase can help in
application of SIPOC model that
can identify value pertaining to
the various kinds of entities.

 Short term plan can assign the
referral number that can prove to
be use in the event of an
emergency.
 Medical director can be asked for
in the event of delay and
consultant should lay attention
on the reason of delay.

 The developing of the
acceptance procedure can help
in the arena of delegation in
KAMC.
 Developing of the mobile app
can help in providing assistance
to that of the referral program.

Results of Case Study
 The application of Lean Six Sigma Model
can help in increasing response rate of
physicians
 It can prove to be useful in the case of
both normal along with that of urgent
referral cases.

References
Alkinaidri, A., & Alsulami, H. (2018). Improving Healthcare Referral
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Graban, M. (2018). Lean Hospitals: Improving Quality, Patient
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Levinson, W. A. (2016). Lean Management System LMS:2012: A
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