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Implementing Continuous Improvement at Australian Hardware

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Added on 2024/07/01

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This project explores the implementation of continuous improvement (CI) at Australian Hardware, a leading hardware retailer in Australia. It examines the importance of collaborative working, the effectiveness of CI processes and decisions, and the use of measurement and monitoring tools. The project also provides recommendations for continuous improvement initiatives to enhance customer service and experience.

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C O M PA N Y: A U S T R A L I A N H A R D WA R E
IMPLEMENT CONTINUOUS
IMPROVEMENT

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TABLE OF CONTENT
• Company Data
• Introduction
• Continuous Improvement
• Example of CI
• Effectiveness of CI processes and decisions
• Measurement tools
• Monitoring tools
• Monitor staff performance
• Feedback to collaborative group
• Recommendation for continuous improvements
• Conclusion
• References

COMPANY DATA
• Australian Hardware is one of a famous and largest hardware retailers in
Australia.
• They provide jobs to around 10,000 individuals in their 138 stores across
Australia.
• Australian Hardware clearly define their aim which is:
• “To provide differ range of products and services at competitive price
for improving home”.

INTRODUCTION
• Collaborative working is helpful in accomplishing targets properly.
• With proper collaborative work, chances to made essential changes in
project done easily.
• With support continuous improvement in system or manufacturing of
goods perform easily.
• This project will be going to include information about CI in context of
Australian Hardware.

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CONTINUOUS IMPROVEMENT
• On-going process perform by an association for improving quality of
product, services and procedure.
• It enables and support a business to enhance quality standard.
• Australia Hardware need to implement this process under planning and
operational process.
• This project will be going to describe about planning and operational
process with effective improvement in customer services.

EXAMPLE OF CI
• Australia Hardware need to assess certain examples of continuous
improvement for effective customer experience are:
• Improvement in using raw material
• Improvement in recruitment and selection procedure
• Improvement in delivering training and fulfil needs
• Improvement in performance appraisal technique

EFFECTIVENESS OF CI PROCESSES AND
DECISIONS
• Continuous improvement process is essential for business to accomplish
agreed objectives.
• A better decision making is one under which continuous improvement lead
to take place properly.
• CI process is effective as it leads to enhance quality standard of products
and services.

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MEASUREMENT TOOLS
• Continuous improvement would be assessed by using certain measurement
tools.
• These aspects enable in defining that CI is taking place properly or not.
• Australian Hardware need to inspect such tools and measure that
continuous improvement is taking place or not:
• Determine financial results after changes.
• Assess by creating benchmarking so that changes lead to take place
properly.
• Determine attribute of stakeholders properly.

MONITORING TOOLS
• Australian Hardware have to monitor things properly when implement CI.
• Following are the certain tools and techniques to monitor continuous
improvement in an organisation:
• A3 tool
• PDSA (Plan, Do, Study, Adjust)
• 5s (Sort, Straighten, Shine, Standardize, Sustain).

MONITOR STAFF PERFORMANCE
• Australian Hardware provide appropriate products and services.
• Staff performance is essential to monitor in an association for carried down
better outcome.
• Balance scorecard is define and identify as only aspect through which staff
performance evaluated properly.

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FEEDBACK TO COLLABORATIVE
GROUP
• Following are certain aspects and things which need proper improvement
so that more improvements can take place.
• This get done by evaluating and assess things properly and in signified
manner.
• Follow and review recruitment and planning strategies properly.
• Review balance score card in each and every course of manner.
• Modify range of products.

RECOMMENDATION FOR CONTINUOUS
IMPROVEMENTS
• Australian Hardware need to follow certain aspects and recommendations.
• These suggestions enable them in made CI properly to made effective
customer service and experience:
• Provide appropriate appraisal to employees for their work.
• Assess balance score card so that changes lead to take place in better
manner.
• Maintain effective recruitment and selection strategies.

CONCLUSION
• It get concluded from the project that collaborative working is essential for
making regular changes.
• It facilitate in bringing down major attribute so that up bring and
improvement in products done properly.
• Australian Hardware need to determine tools to measure and monitor
changes for deriving effective outcome.

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REFERENCES
• The Association of Public and Land-grant Universities. 2018. Online.
Available through: http://
www.aplu.org/projects-and-initiatives/research-science-and-technology/tas
k-force-laboratory-safety/recommendations-continuous-improvement/inde
x.html
. [Accessed on 2 August 2018].
• Simplicable. 2017. 12 Examples of Continuous Improvement. Online.
Available through: https://simplicable.com/new/continuous-improvement.
[Accessed on 2 August 2018].
• Life Cycle Engineering. 2018. Three Ways to Measure Success of a
Continuous Improvement Initiative. Online. Available through: https://
www.lce.com/Three-Ways-to-Measure-Success-of-a-Continuous-Improve

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Implementing Continuous Improvement at Australian Hardware

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