Implementing Training for Customer Service Team

Running Head: Implementing Training for Customer Service Team
0
INTERNATIONAL HERB EXPRESS
Strategic Sales Management – Deliverable 3
Student name
6/20/2019

Process to Guide service team 1
Contents
Training Manual:........................................................................................................................2
Problem in this scenario:............................................................................................................2
Key Customer Skills:.................................................................................................................2
Process for giving Sales Information to Customers:..................................................................3
Recommendation for utilising Technology:...............................................................................4
Feedback:...................................................................................................................................4
Bibliography...............................................................................................................................5

Process to Guide service team 2
Training Manual:
The problem in this scenario:
International Herb Company makes a new type of product that highlights culture and
ethics running in the community’s people possibly. For this motive, the marketing of this
product is not only made to the target segment but also to the assumed potential customers for
making its sales.
In this regard, the challenge is faced by the customer service team that they are not
able to serve the buyers for making a purchase as, the product is new, therefore, not much
information available of this (Manecke, 2015). This is a different type of spice as compared
to, the normal one offered by the organization as it is, made up of unique ingredients which
cannot be known easily.
In this report, efforts to be put, in order to improve the service of the company, so that
customer can satisfy their needs and wants effectively by removing their obstructions at the
side. It also helps in building the permanent customers which in turn leads to an increase in
market share and goodwill for the organization.
Key Customer Skills:
Service team members play an important role in the company as they are the persons
who foster sales in the organization. For solving the disputes, service centres use telephone,
emails, website as well as social media sites.
In order to conduct this practice wonderfully, understanding is developed in the targeted
customer’s behaviour and attitude so to make consideration suitable to them.
i. An employee of this team needs to develop patience, empathy, and positivity in their
personality so to achieve the never give up and work till on the end result.
ii. Team spirit also maintained in the team so to handle conflicts together.
iii. For teaching them about a new product, a mentor is hired to serve this purpose and if,
not available than training and coaching be provided so to making them more
compatible in the circumstance (Gray, 2016).