Operations Management Concepts

This assignment focuses on fundamental concepts within operations management. It examines various aspects such as strategic decision-making, process design, supply chain management, quality control, and the impact of technology. Students are required to analyze real-world examples and demonstrate their understanding of how these concepts contribute to organizational success.

Management and Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK A...........................................................................................................................................3
A). different roles and characteristics of a leader and a manger...........................................3
B) Role of a leader and the functions of a manger is applied in different situations ............4
C). Theories and models of Leadership theory......................................................................5
D). difference between the role of a leader and function of a manager by............................7
E) Assess the strengths and weaknesses of different approaches to situations within the work
environment............................................................................................................................7
F) Evaluation of different theories and approaches to leadership..........................................8
TASK B...........................................................................................................................................9
A). Key approaches to operation management and the role that manager and leaders play..9
C).The factors within the business environment that impact upon operational management and
decision-making by leaders and managers...........................................................................10
D). How leaders and managers can improve efficiencies of operational management to
successfully meet the business objectives. ..........................................................................11
E). different factors affect the business environment .........................................................12
F).Application of operations management and factors that impact on the wider business
environment .........................................................................................................................13
CONCLUSION .............................................................................................................................13
Reference ......................................................................................................................................15

INTRODUCTION
Operation management is a area of management that is related with the designing and
controlling process of creation and making of goods and services. Operation management helps
in developing highest level of productivity within the organization. It helps in transforming
material into goods and services as efficiently to enhance the profit of the organization.
Managing the operations is the primary goal of the organizations where administration of
operations comprises planning, organizing and supervising the processes. In this project it
describe about the importance of the leadership and the manager for the operation management
and the role in the origination. This project is focus on hungry house company it work in the 12
different countries. The report analysis different approaches and the different theories of
leadership along with the strengths and weakness of their various approaches that are acceptable
in different conditions in the organization (Alderton, and Saieva, 2013).
TASK A
A). different roles and characteristics of a leader and a manger
manager and leaders are the most important persons of the origination and the employee
of the hungry house have the duty towards the organisation in making it the successful in the
food delivery industry. Leadership is the ability of a person to motivate other employees to
contribute towards the success of company where they work together. Leaders are the person
who command a group in the organisation. Management means giving direction and controlling
a group and group of people to fulfil some purpose to achieve the goal. As per the hungry house
leaders and mangers both are essential in accomplishing the targets and are also helpful in
reaping the best position in this rivalry market conditions.
Roles and Characteristics of a leader are:
leaders always focus on the changes and they try to improvement the change in t
organization to improve the quality of the company for betterment. A leader through leadership
traits help in integrating the personal goals of employees with organizational objectives. Leaders
always decide the goal all the work should be done by the leaders honestly which will help in
achieving the targets.

 The process of leadership is inter-personal in which a leader influences and guides
workers towards the attainment of goals.
 Leadership denotes the quality to be present which includes intelligence, maturity and
personality.
 Leadership involves shaping the behaviour of group of people to achieve the
organizational goal.
Roles and characteristics of manager: Informational role: As per this role, manager needs to monitor the work in company. He
seeks out information related to his organization to bring relevant changes in the firm for
effective production.
 Decisional role- A manager controls the organization by solving problems and generating
new ideas to create for the betterment of organization. A manager also provides resources
in the organization in such a way that profits and production in company can be
increased.
Characteristics
 Manager must have the industry knowledge so that he can make appropriate decision as
per the requirement that will help in effective working of organization.
 Manager of the firm keeps track on the records so that will help in the future to solve the
problem.
Role of the leaders and manger in the hungry food leader require at all the level which help in
marketing the co operation between the consumers. As per the business like delivery it require
the coordination in between the employees so leaders put the effort for the coordination. Manger
will hire the appropriate person for the work. So that will help in the productivity.
B) Task of leader and the functions of a manger is applicable in different conditions
Hungry house have so much stores in the countries and also work in the various
countries. Besides this they need to upgrade the performance and productivity of the company in
the market persistently and have to keep the consumers gratified by maintaining the quality of
services and goods. Leaders of the hungry house are having their own duties which they have to
execute and to acquire the target for the boom in this competitive market. A leader has to be
innovative and must be original so that other people will trust him. He helps other employees to
get motivated towards their work and fulfil the demand of organization.

Concept of management
It is a process which includes planning, controlling, coordination, motivation and
staffing. Management can be defined into two elements which is accomplishment of the
objective and direction of group activities towards the goals. As per the definition, Manager
creates different strategies and make the policies to operate work smoothly within organization
and maintain the environment. Leadership is a quality which influences people, while
management is a discipline of managing things in the best possible manner.To run the
organization, there has to be a strong leader and manager to manage their team work. Manager
manages the work of organization to get the best results from limited available resources.
Leadership is an activity of guiding and directing people to work together for achieving the
objectives. It requires a good vision of thinking across the boundaries.
Key difference between leadership and the management
 Leadership encourages people for particular objective and management is a process
where all organizational activities are managed by the manager.
 For leadership, some of the principles and guidelines was established and as per the
management, manager makes some policies for employees to work properly.
 Leadership brings changes as per the needs of organization and management brings
stability in it.
Thus in the company there are various problems occur in front of the employees where the
manager and the leaders have to perform their duties and their responsibility to Handle the
situation strikingly and also keep in mind that the action of their will not harm the company
reputation.
C). Theories and models of Leadership theory
There are many theories and clones of the leadership applications which can be implied by
managers or the leader of hungry house in doing the best work. Some theories and models are :-
 Conditional leadership- It can be defined as model which links the effectiveness of
leaders style to the current work environment. This theory says that leadership style has
to be changed as per the situation as every time, same style cannot be used as it will not
be give much effect on employees. This theory that is highly considered that this is
making the changes by following the top need of the development of the entity. Hungry
house is global company work in different country and it is delivery chain of the food.

Member of the company have to do the relevant research about the demand of the
customers so that employee can answer easily. Competitor are arranging the various
offers in the festival occasions so on the basis of this situations they are supposed to make
the variations in their delivery. So this theory will help to make the proper decision
making as per the requirement.
System theory
Hungry house have to form the augmentation of their work fashion in the systemic way
which having the extra impact on their productivity level and in the service sectors. leader of the
company know the strengths and the weakness and the opportunists in the market and they also
know about the threats in the market. They are supposed to do the subjective work for managing
their strength and also to elevate their weaknesses. This theory is work on organization system it
says that it can be either open or close but mostly organization treat open system because the
open system interact with the environment which will help to manage the organization system.
Hungry house leaders have to set the goals and have to investigate the best medium for doing
publicity of the product.
Contingency theory
Contingency theory of leadership emphasizes that the effectiveness of leadership
depends upon coordinating its leadership style to right conditions. This theory was originally
developed by Fred E. Fiedler after examining various leaders in different contexts. It is
contradictory to “situational leadership” which forces leaders to comply with the situation.
Situation in this context may have different meanings. This expresses the development
preparedness level of the organization, it also relates to three factors in contingency. These
factors are: Leader- Member- Relations- This is a quantum of leadership acceptance between the
organizational pyramid. If the subordinates have trust, confidence and feel adequately
motivated by their superiors, it is positive. Task Structure- it is a measure of the clarity of the projects or tasks, their methods to
achieve the end product. There are certain clear guidelines to follow and progress can be
easily chased.

 Positional Power- it is a measure of the amount of authority the leader has to influence
the productivity of the followers, whether he rewards or punishes them. The positional
power can be weak if assistants do not directly report the leader.
D). difference between the role of a leader and function of a manager by
 Management by Objectives- this is the management technique it is use when the
employee and the worker work together and that is done to satisfy some goal for the
specific time. As per management by objective in this employee set the goals that also
based on organisational goals it help to achieve the organisational goal. Management by
Objective has some distinct advantages. It provides a means to identify and plan for
achievement of goals. As per the company like hungry house if they to deliver the food
and get the money as per the delivery than they set the goal to deliver maximum delivery
and try their full effort in the job and that also help to full fill the organisational goal.
 Classical Management Theory- This theory is use increase worker productivity. As per
this theory it give the good atmosphere to worker so that he can work well and produce
maximum product as per this efficiency. As per this theory it describe that worker should
be choose as per the required skills of the job and also offer wages and intensive to
encourage the output.
 Transactional Theory of Leadership- This theory will work to motivate and directing
to the employee toward their work. This is the assumption of this theory employee
motivate by the reward and punishment. So leader should apply this theory and try to use
it effective to maximize the productivity.
E). Assess the strengths and weaknesses of different approaches to situations within the
work environment
There are many approaches available for leadership which an organisation can use for the
enhancements which includes situational, system as well as contingency leadership. Situational
theory describes that leaders as well as manager which helps in regulate the style so that they can
maintain the development level of the participants to dominate them .
Strengths
Specialities and skills of manager and leader makes the work easy and effective. It requires
performance management system that allows that can develop and help in enhance skills of
individual .Skills of both the individuals help in achieving the organizational goals in the best

possible manner. Specialization deals with operational efficiencies and assist in supplementing
the level of productivity. Occurrence of work related errors lessens because of expertise workers
with particular functional area skills and they can perform any task in quick an efficient
manner . As per the hungry house company, they have specialized person for the different areas
to work efficiently. Like they have their delivery chain they must have the employee who know
the city and know the language as per this specialize persons are require for every sectors that
increase the productivity in the organization.
Weaknesses
Because of this; the decision making process will be slow and inflexible. Even though
functional units often perform with high level of efficiency, their level of cooperation with each
other is sometimes compromised. Because of less coordination and hesitation in communicating
with each other such groups have difficulty I n working well with each other.
F) Evaluation of different theories and approaches to leadership
There are various theories as well as models which can be implied by hungry house
which includes great man theory, trait theory, contingency theory situational as well as
behavioural theory. To attain particular objective of the organisation they can use these theories
in the different situation which will arise in the way. Organization management is a comparative
study of different approaches that will yield benefit to the manager. As per the theory that use to
make the effective leadership to achieve the goals. It means that same leadership will not work
with all the employees and in all situations as it has to be changed as per the situation to make it
more effective so that best results can be gained in the organization. leader needs to change their
way as per the situation to effectually fulfill the organizational goals. Contingency approach
implies that organization theory should offer insight into conditional and circumstantial manner
rather then finding and suggesting the best way to organize and restructuring the organization.
As per the hungry house this approach is used for effective leadership in the organization.
Leaders take advice with the other organizations and also apply into their organization for better
production and to make the better environment. Hungry house can use these model which helps
in reaping the success in competitive environment for settlement of this the issue in managing
the work the staff member of company can opt situational theory. By using this approach they
can make decisions more effectively in in competitive environment. Like situational theory this
model also have both negative and positive impacts. The main strength of this theory is that it is

pragmatic and lees complicated in understanding and can be used in any context. This theory is
hard in defining the commitment which is conceptualized in proportion to the model.
TASK B
A). Central approaches to operation management and the role that manager and leaders
play
Operation is the part of the organization which will always require for development of the
organization. Management is the process of achieving goals of organization by converting and
combining various resources used in subsystem of the organization. Operations is the part of a
business organizational that is responsible for producing for producing goods and the service.
There are two approaches which use for the effective operation management.
Total Quality Management- as per the operation management it is the duty of the manger to
make sure that the work should be manged by the employee. It define as continuous process
effort by the management. It Is the duty of the company to satisfy the consumer from their
product. As per the management quality have to mange by the organization that will show the
good will and that also bring the satisfaction to their customers. Quality of the product also
include the durability and reliability of the product. As per the manger of operation management
is their duty to continuously improve the quality of the product to satisfy their consumers in the
market and maximize the profit (Tang, and Musa, 2011).
Just-in-time inventory- this is the strategy for operation management it use to increase
efficiency and to decrease the wastage in the production of the goods. That will make the more
profit in the organisation and sometime employee use the wastage to produce something that is
in benefit for the organisation and that is know as inventory for organisation. Just in time
inventory is intended to avoid situations in which inventory exceeds demand and places
increased burden on your business to manage the extra inventory.
B).Importance and value of operation management in achieving the business objectives
Operation management is important for the manufacture industry. The industry need to take
care about the more number of processes and the operation starting from obtaining the raw
material and till the goods prepare and the goods sold in the market. As per the service industry
they have various amounts of process involved starting from understanding the needs of the
consumers and give them service and receive the feedback from the consumers that all include in

the operation management and manage the industry. Operation management fulfil the demand of
the consumers it start from when company starts offering products and services demanded by the
customers without any delay. In Organization management process marketing team will also
play the very vital role to understand the demand and to fulfil their demand and that also develop
the organization. So any operation management involve similar management task irrespective of
what industry or business one operates. This involves planning, staffing, controlling, directing,
motivating and organizing. Leaders also play a very vital role in organization they influence
employee to do their work in good manner to generate maximum profit (Dekker, Bloemhof,and
Mallidis, 2012).
To understand the operation management take the example of hungry house they have
food delivery business. Operation management is important to all type of business at the
production or manufacturing section in the company. Hungry food delivery the food they have to
apply the methods so that delivery cost will reduce and can make more profits. In the companies
like hungry house leaders require to motivate employee to work properly so they save the money
as well to make the profit. The scope of operations management ranges across the organization.
Operations management people are involved in product and service design, process selection,
selection and management of technology, design of work systems, location planning, facilities
planning, and quality improvement of the organization’s products or services.
C).The factors within the business environment that impact upon operational management
and decision-making by leaders and managers.
Decision making is the key role of leadership and people always associate leadership in
business and politics with making good decisions and a great emphasis on being the head of a
group. Leaders must be effective in their organizational decision making. Every organization is a
systemic whole and network that is challenging, complex in nature, and established for the
purpose of serving the common good, and goal accomplishments. Most decisions involve many
possible alternatives that can have quite different impacts on costs or profits. The business cannot
control these aspects but can respond to change if needed (Wu, and Pagell, 2011).
The external environment is even more diverse and complex than the internal environment.
There are certain models which analysis the external environment. These are the factors which
give impact on the organizations.

Customers- Understanding the needs and preferences of the markets is essential to providing
something that will have a demand. Consumers preference is most important for the business
organization.
Technological- These changes has to be done by the organisation and leaders and the manager
need to handle it because people usually done like changes but technology simplify the work so
it is necessary.
Political- These are the factors which are require to that the changes which is done in the
organisation has to be as per the political reason so that will not affect the business in major
level.
Economical- This will majorly affect upon the business environment. Manager and the leaders
need to handle by their skills in these situation, So that less affect the business.
Board of Directors – These are those person who are at the most senior people of the company
and the management has to perform the operations after taking their permission. Manager is the
person under the top level management and these are board of directors.
Supplier market- Suppliers have great power as they control the necessary inputs to an
organization's operational process. As per the delivery business n this the food which restaurant
send that has to be good than only it will help to grow the origination.
Labour market- this is the leaders duty to manage all the employees efficiently for the best
result. Employee should be appointed a per the requirement of the organization so that he can
fulfil the organization objective.
Legal- sometime new rules come and the company has to follow the rules and that change the
business and as per the management also and tax changes also effect the business. Other law
changes that commonly affect business include Workplace Health and Safety,Industrial
Relations, Consumer Protection and Environmental Law. Manager and leader need to take care
about the steps that should not beyond the legal orders.
Social- manager and the leaders need try social factor should not harm the inner environment of
the organisation. It will affect the relation between the employees and not good for the
productivity.

D). How leaders and managers can improve efficiencies of operational management to
successfully meet the business objectives.
Operation management focuses on different functions of company. It will help to
maintain the corporation and the co-ordination within the organisation so that can improve the
efficiently of the productivity and also develop the product in the organisation. Member of the
company must have control over the quality (Naphade, et.al., 2011).
 Skills and capabilities should be imparted to employees- to full fill the objective of the
company work has to be divide as per the skills of the employee so that will help to
achieve the organisational goal.
 Training sessions- leaders and manger can improve the efficiency they can conduct the
training session so that capability of the employee will increase and help in the
productivity of the organisation.
 Apply different operational management approaches- to mange the work there are some
approaches which use to increase the productivity so that will help in the origination for
the better environment and as per the organisational gaol.
 Total quality management- as per this the leaders and manger has to be expert to doing
this so that they can mange employees work by the time ans as per the required quality of
the consumers.
 Six sigma method- this is the tools for the process of improvement and it is used in many
industrial sectors. As per this it improve the quality of the output process and also
identify the defect in the business process. Six sigma implicit goal is to improve all
process.
 Conduct seminars and conferences for employees - it is also necessary to improve the
skills like communication and behaviour in the organisation so there has to be some
conferences so that employees skills will improve in the organisation and that will help to
achieve the organisational goals. Company like hungry food they conduct some seminar
for the new employee so they will get to know that how they will treat to their consumers
(Singhal, and Singhal, 2012).

E). different factors affect the business environment
 Internal environment- organizational structure and organizational culture. For attaining
defined targets and goals proper techniques an methods should be used by the employees
of the company . Business environment effect by the internal environment that will also
give the affect in the productivity. In the factors it include employee and management
that include in the culture of the company if that will not run smoothly than the that affect
the productivity in the business. The relationship between the employee and management
should be good (Web Finance Inc, 2017).
 Economic conditions -it is the most important factor which could affect the origination.
As per the economy in the country it has to be good and as per the requirement.
Sometime industries suffer because of recession that also gives the diverse effect on the
business environment. It is important to know which economic factors are opportunities
and which are threats.
 Technological changes- This is now important for the success of organization. It helps in
make the data of the employee and also keep updated others about the company. Now
everyday some new technology changes it has to be necessary for the organisation use the
latest because customers attract because of technology (Lun, 2011).
 Competition in market- in the market competitor affect the market. That consider that
who else is doing the same thing in the market and what strategies is used by other
company (OMICS International , 2008-2016).
F).Application of operations management and factors that impact on the wider business
environment
Operation management is a area of management that is related with the designing
and controlling process of creation and making of goods and services. Operation management
will help to produce the maximum the product revenue by applying some approaches and to
make the affective bushiness environment. Various approaches use to increase the productivity
like total quality management to mange the quality of the product in the business this will use for
the sustainable development of the business. The culture which is provide to their employee that

will affect on the productivity in the origination and as per the operational management they will
try make the environment of the business so that give the good affect in the business. Some
factors which affect the environment leaders and mangers try their skills that will give the list
impact on the internal environment (Gimenez, Sierra, and Rodon, 2012).
CONCLUSION
Operation management is important for the organization to run smoothly and make the
more productivity in the company. Manager and leaders play vital role in the market they affect
the business. All these activities are very important irrespective of what business one operates or
within what industry that business operates in. Operations management is an important aspect of
successful business and will continue to be so in the future as well. Operation management
operations management is seen in completely different way, it is seen as set of activities which
carefully plans, organizes, leads and controls the organization’s operation (Su,and Wang, 2012).

Reference
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