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Importance of Training and Levels of Need Analysis in HRM

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Added on  2020-05-16

Importance of Training and Levels of Need Analysis in HRM

   Added on 2020-05-16

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Running head: Human Resource ManagementHuman Resource Management
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Human Resource Management 1ContentsIntroduction.................................................................................................................................................2Importance of Training and levels of Need Analysis in Human Resource Development............................2Importance of Training............................................................................................................................2Types of Need Analysis...........................................................................................................................3Levels of Need Analysis..........................................................................................................................4Methods Used in Needs Analysis in Human Resource Development..........................................................6Evaluation of the levels and the methods used in needs analysis in Malaysian Aviation Group..................7The levels of Need Analysis used in Malaysian Aviation Group.............................................................7The Methods of Need Analysis used in Malaysian Aviation Group........................................................9Suggestion on how to improve the needs analysis of Malaysian Aviation Group......................................10Summary/Conclusion................................................................................................................................11References.................................................................................................................................................12
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Human Resource Management 2Introduction Malaysia Airlines Berhad (MAB) is branded as Malaysian Airlines was founded in 1st May,1947 and commenced its operations on 1st October, 1972. It operates its flight from the country’scapital Kuala Lumpur. It conducts its operations from its ancillary hubs at Kota Kinabalu andKuching .It is the flag carrier of Malaysia and a part of One World Airline Alliance. It isheadquartered at Kuala Lumpur International Airport. It is owned by the Khazanah NasionalBerhad.-The Malaysian Aviation Group (MAG). Malaysian Airlines has two subsidiaries Fireflyand MASwings. The business aims at guaranteeing better transparency and administration of the it’s varioussegments through its dedicated workforce. It improves the efficiency of its workforce byconducting trainings from time to time. The segment which contributes the most to theMalaysian Aviation Group (MAG) is Air Transportation Services which operates the MalaysiaAirlines Berhad, Firefly and MASwings, network carrier’s .Also the division of The MalaysianAviation Group (MAG) is the MAB Kargo, which provides the services of goods transportation.It also transacts ground handling services, engineering, training and aircraft leasing company toprovide custom –built aviation leasing solutions to its clients (Malaysian Airline, 2013). The vision of the group is to enlighten its stakeholders about its aim to provide personal touch,warmth and efficiency to its passengers. Its mission is to serve quality services with punctuality,safety and comfort to its consumers. It is an aviation company which is recognizedinternationally with its four business segments- Air Transportation Services, Ground Services,Aircraft Leasing and Talent Development (Malaysia Airlines, n.d.).The Malaysian AviationGroup (MAG) has the workforce of around 14000 people as of 2016.Importance of Training and levels of Need Analysis in Human Resource Development Importance of Training Koohi et al. (2016) suggested that training can be described as the procedures adopted by thecompany to enhance the skills, knowledge and attitude of the work force so that they can workefficiently. With the help of trainings, the workforce would be able to interact with the cliente in
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Human Resource Management 3an efficient manner and deliver the best quality services to them. It also motivates the employees,thereby enhancing their job satisfaction and helping them to align their personal goals with thoseof the organization. Customer services oriented trainings helps the employees to deliver betterservices to the customers, thereby improving customer satisfaction. Training helps in developing customer relationship thereby improving their satisfaction which isessential in the context of competition in the airline industry. It also helps the aviation industry incustomer retention. For facilitating the development of the skills and knowledge of theemployees, the Training Development Program is conducted in the organization. Under theTraining & Development process, the unfilled positions are filled through recruitments andplacements of the new work force (KPMG, 2015). The Training Development Program assiststhe organization to comprehend the needs of the work force, so that it can meet its currentoperational needs (Alabed & Malik, 2016).The four crucial phases of the Training Development Program need analysis, training anddevelopment, evaluation and training objectives. As the current environment needs theworkforce to accomplish complicated tasks in an efficient and effective manner. Training is animportant tool which helps the employees to achieve the desired level of performance. Theidentification of training needs or ‘Need Analysis ‘is the initial step in the Training DevelopmentProgram. An ideal ‘Training Need Analysis ‘will assess those employees who needs the trainingand the type of training is needed by them (Parohinog & Meesri,2015). Types of Need Analysis There are various types of Needs Analysis which are suited for various organizations. Some ofthem are:1.Organizational Analysis: It is the assessment of the organization’s mission and vision. Itis the evaluation of the needs and the reasons why the training is needed by theorganization. It answers to the question,”What the organization is trying to achieve?” TheOrganization Analysis in Training and Development Program answers certain questionssuch as why training should be conducted and for whom it should be conducted. Why aspecific training program is considered to be a solution to the problems faced by the
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